I would highly recommend St Mary's Court to anyone without any hesitation.
Steve D (Son of Resident)
All the staff are very attentive, patient, supportive and caring.
J B (Resident)
With so many activities and outings, the residents appeared happy and engaged.
Trish N (Daughter of Resident)
Respite Care Fees are subject to an assessment of individual needs.
Family and friends always receive a warm welcome. Please see website for visiting protocols during the Covid-19 pandemic.
There is on-site parking.
St Mary's Court Care Home has a Review Score of 9.4 (9.389) out of 10, based on 19 reviews in the last 2 years. Over all time St Mary's Court Care Home has 85 reviews.
Review from Patricia B (Sister of Resident) published on 19 March 2025
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Reply from Hazel Joseph, General Manager at St Mary's Court Care Home
That's a lovely sentiment, we're so glad she thinks of us as her home. Thank you for sharing. Warm regards, Hazel
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Review from Wayne E (Son of Resident) published on 7 March 2025
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Reply from Hazel Joseph, General Manager at St Mary's Court Care Home
Thank you for your kind words and for sharing your experience of our home. Warm wishes, Hazel
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Review from J M (Brother of Resident) published on 4 March 2025
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Reply from Hazel, General Manager at St Mary's Court Care Home
Thank you for taking the time to share your experience of our home. Warm regards, Hazel
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Review from J S (Wife of Resident) published on 27 January 2025
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Reply from Hazel Joseph, General Manager at St Mary's Court Care Home
Thank you so much for sharing your experience of our home.
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Review from J A (Daughter of Resident) published on 5 November 2024
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Reply from Hazel Joseph, General Manager at St Mary's Court Care Home
Thank you for your very kind comments and for sharing your experience. We are privileged to be able to care for your dad. Warm regards.
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Review from Charlie A (Granddaughter of Resident) published on 16 October 2024
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Reply from Hazel Joseph, Manager at St Mary's Court Care Home
Thank you so much for your kind words and we'll make sure to pass along your special thanks to the team.
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Review from Patricia B (Wife of Resident) published on 17 July 2024
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Reply from Rosa Rodrigues, Manager at St Mary's Court Care Home
Thank you for your feedback and for trusting us with your husband's care.
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Review from S L (Daughter of Resident) published on 16 July 2024
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Reply from Rosa Rodrigues, Manager at St Mary's Court Care Home
Thank you for your kind words. We're grateful for your appreciation of our care, and we'll pass your thanks to our dedicated nurses. Your feedback means a lot to us during such a difficult time.
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Review from Haidee E (Daughter of Resident) published on 9 July 2024
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Reply from Rosa Rodrigues, Manager at St Mary's Court Care Home
Thank you for sharing your experience with us! Your appreciation means a lot to us.
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Review from Patricia B (Wife of Resident) published on 24 June 2024
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Reply from Rosa Rodridgues, Manager at St Mary's Court Care Home
Thank you for sharing your experience with us. Our staff are dedicated to providing compassionate care and handling situations with patience and professionalism.
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Review from Catherine C (Daughter of Resident) published on 12 June 2024
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Reply from Rosa Rodrigues, Home Manager at St Mary's Court Care Home
Thank you so much for sharing your experience and for these lovely words. We work hard to ensure that our residents are happy and well-cared for and your words mean a lot to us.
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Review from L H (Daughter of Resident) published on 7 June 2024
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Reply from Rosa Rodrigues, Home Manager at St Mary's Court Care Home
Thank you for sharing such a personal experience. We are thrilled and privileged to be able to make a difference in your mum's quality of life. The basic need for us to have social experiences is important for good mental health, especially in older people and this is something that we focus on here at St Marys Court. Best wishes to you all.
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Review from Carol N (Daughter of Resident) published on 4 March 2024
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Reply from Rosa Rodridgues, Covering Home Manager at St Mary's Court Care Home
Thank you for your positive review of St Mary's Court Care Home. We're delighted to hear that our staff provided excellent care and made your mum feel settled and supported during her respite stay. Best regards,
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Review from A B (Daughter of Resident) published on 6 February 2024
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Review from J V (Daughter of Resident) published on 5 February 2024
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Review from Penny W (Daughter of Resident) published on 6 December 2023
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Review from H L (Friend of Resident) published on 23 October 2023
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Reply from Chante Woodley, Marketing Coordinator at St Mary's Court Care Home
We're delighted to hear about your lovely visit this week and the positive experiences you've had with our team at St Mary's Court. We will pass on your kind words to the team. At Gold Care Homes, we strive to provide exceptional service to all our residents. Kind regards.
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Review from Steve D (Son of Resident) published on 29 August 2023
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Reply from Terri Pike, Manager at St Mary's Court Care Home
Thank you so much for such a lovely review, I am so pleased that you and mum had such a good experience.
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Review from J B (Resident) published on 6 June 2023
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Reply from Priyanka Gadhe, Marketing Administrator at St Mary's Court Care Home
Thank you for sharing your positive experience with us. We appreciate your kind words. At St Mary's Court Care Home, we look forward to continuing to provide you with exceptional care. Kind regards.
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Review from L C (Daughter of Resident) published on 20 February 2023
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The Review Score of 9.4 (9.389) out of 10 for St Mary's Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.445 for St Mary's Court Care Home is calculated as follows: ( (147 Excellents x 5) + (44 Goods x 4) + (9 Satisfactorys x 3) + (13 Poors x 2) + (5 Very Poors x 1) ) ÷ 218 Ratings = 4.445
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.944 Points relating to the number of positive Reviews for St Mary's Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 17 Positive Reviews ÷ 18 = 0.944
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 13 Mar 2025
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Job Title: Acting Care Home Manager
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