Sweyne Court

Hockley Road, Rayleigh SS6 8EB
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9.9 137 Reviews
  • Sweyne Court, Rayleigh
Sweyne Court is purpose-built, located in scenic surroundings and specialises in dementia care. All provision is personalised to the individual and strengthened by a key worker system.

Professionals are skilled in supporting the challenges of memory loss, assisted by a versatile environment where residents can remain as active and they choose and enjoy the reminiscence room.

All dietary requirements are catered for and a lively social engagement programme is in place to support stimulation and creativity.

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Care Provided by Sweyne Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ryan Sivertsen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (17)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Sweyne Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Sweyne Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting during sociable hours


  • Parking

  • large car park


Sweyne Court Reviews (137)

Total of 137, showing 121-137
9.9

Sweyne Court has a Review Score of 9.9 (9.905) out of 10, based on 32 reviews in the last 2 years. Over all time Sweyne Court has 137 reviews.

Overall Experience

  • 121
  • 15
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Review from Roger B (Wife of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not wish for better care all round for my wife by the staff. She loves them and they love her. Very happy.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you, Roger, for your kind words.


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Review from Glen L (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My, mum has been in this home for 2 years and from day one we have been extremely happy with the way she has been cared for. All the staff are so kind and caring and all my mum's needs have been met.
When she has been poorly a doctor or nurse has been called and medication is given. We cannot fault
the facility everything is catered for all very good.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you Glen for your kind words. All feed back is important so it enables us to continue to provide good care to all. Look forward to seeing you at the relatives meeting.


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Review from Hazel C (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Being as I only use this facility once a week (daycare) I find it meets my needs at the moment. The staff are very friendly.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you for your feed back, all feed back is important to us so that we can continue to provide the best care.


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Review from Maria S (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Sweyne Court because she has Alzheimer's. All the staff have always been very kind and caring towards Mum and I feel she has the best care.
Managers, supervisors and all care and kitchen staff are always kind, helpful and supportive to Mum and us.
I have recommended this home to a friend
who needed to find care for her father in law. I cannot rate Sweyne Court highly enough. I have always been very happy with Mum's care.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you Maria for your kind words and feed back. All feed back is important to enable us to continue to provide the best care for all our residents.


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Review from David B (Son of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Mum (96) on a regular basis and always find the management, senior carers, carers, cleaners and catering all very open and informative. The day to day care is excellent. The home is clean with very little smells you sometimes associate with care homes. Any medical problems with Mum the care
home will telephone me and inform me so I can visit quickly if necessary. Mum has been in the home since July 2016 and seems happy and safe. Any concerns I may have from time to time I discuss with the carers who always respond positively.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you for your kind words and feedback. We welcome all feedback so that we can continue to strive to provide the best for all our residents. As you know my door is always open and your input at the relative's meetings is always valuable. Thank you. :)


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Review from Karen W (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and approachable staff. Good that people often come in to entertain residents i.e. singers, belly dancers.
People always cleaning and room, always clean and tidy.
My mum always looks well cared for and happy.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you, Karen, for your kind words. It is an honour to be trusted to look after anyone's loved one. We welcome all feedback to continue to provide excellence within our service.


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Review from P F (Daughter-in-law of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After reviewing other care homes, we chose Sweyne Court as we immediately felt the warmth, care and cleanliness of the home. We continue to be than happy with the love that is shown to the residents and the cleanliness is superb. Well done to all concerned.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you very much for your kind words, all comments and suggestions are welcome so that we can continue to provide and better our services.


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Review from Karen J (Friend of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my friend at Sweyne Court recently and was overwhelmed with the care and attention my friend receives. The staff are very attentive and great with the service users. There were lots of activities going on and I was so happy and relieved to see my friend smiling. I also stayed for lunch
and could not believe how delicious and freshly made the food was. Thank you to all staff at Sweyne Court!

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you so much for your kind words. All feedback is important to us so that we can continue to improve the service.


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Review from Clive M (Son of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sweyne Court has a friendly welcoming atmosphere with attentive professional care staff always on hand. Dad is very happy.

Reply from Hayley Gibbs, Manager at Sweyne Court

Thank you for taking the time to review us, your thoughts matter and help us improve the service we provide.


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Review from Andrew M (Son of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents have been at Sweyne since November 2017 and the only thing I would comment on is personal items going missing, not stolen, just missing. Not enough care is taken when new residents arrive to ensure personal items are labelled where possible and when not possible, i.e. glasses, false teeth,
they are photographed.
Apart from this, I believe they are well cared for by professional and caring staff.

Reply from Hayley Gibbs, Home Manager at Sweyne Court

Thank you for your review, your comments and suggestions are important to us so that we can always improve the service we provide. We hope to see you at the relatives' meetings, and please raise all comments and suggestions at our monthly care reviews.


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Review from S A (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Sweyne Court are great although sometimes it seems a struggle to deal with all of the residents.
My mum's room is a bit small with wardrobe space not deep enough.
Overall I am happy with mum's care.

Reply from Hayley Gibbs, Home Manager at Sweyne Court

Thank you we will take your comments and we can discuss at a review.


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Review from Val F (Wife of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first went into Sweyne Court for a preliminary visit in October 2017. From the very first, I felt that this care home knew what it was doing and cared for its residents. My husband entered the home later in October and my original feeling has been confirmed over and over. The staff are friendly, helpful
and caring.
Either the home is able to recruit exactly the sort of people for the staff or they receive excellent training. My husband has dementia and does not really know where he is or what day it is but most days he tells me he is happy. The staff know him and his idiosyncrasies and deal with him in a good-humoured way. I have nothing but praise for Sweyne Court.

Reply from Hayley Gibbs, Home Manager at Sweyne Court

Thank you Val, for your kind words. I will share this with the staff and we will always continue to strive to make this home family environment for everybody to feel welcome.


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Review from Jan L (Wife of Resident) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my husband every day so I know the carers have got to know his ways, I feel confident with the care and attention they give him.
I appreciate everything the carers do for my husband, I have a very good relationship with them and they always take into account any suggestions I have regarding
his care. I feel they respect my feelings as sometimes it can be upsetting seeing my husband in a distressed mood which affects me greatly. Sweyne Court is now my husbands home and the carers are like another family to him and when I leave him I trust them with his care and well being.

Reply from Hayley Gibbs, Home Manager at Sweyne Court

Thank you Jan :) for your kind words. We like to make everyone feel at home.


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Review from Jan D (Daughter of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Sweyne Court in March when we realised that due to her dementia it was not safe for her to live on her own. My sisters and I visited the home unannounced and we were immediately impressed with the way the carers put the resident's needs first, even when showing round a prospective new
client. This was very important to us. The carers are respectful of Mum's personal needs, she likes to shower every day and they help her dress so she still looks nice. She was able to bring her own clothes and familiar belongings with her. Mum's room is cleaned every day and her clothes and bedding are all cleaned on site. Mum loves the outdoor courtyard and enjoys the regular BBQ's and activities. She enjoys visiting the on-site hair salon each week. Mum sometimes gets confused but all the staff handle her and the others with dignity. The doctor visits regularly and Mum's medication is being closely monitored rather than just being repeat prescribed. When we go home after visiting, we feel secure in the knowledge that mum is being well cared for and is safe. We would have no hesitation in recommending Sweyne Court.

Reply from Hayley Gibbs, Home Manager at Sweyne Court

Thank you! :) We aim to provide the highest quality of care all comments and suggestions are always helpful on what we do well or what we can do better.


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Review from A T (Daughter of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are caring and kind. Food is good. Drinks are not forthcoming, limited fluids to hand.

Reply from Hayley Gibbs, Home Manager at Sweyne Court

Thank you for your feedback. We aim to provide the best care for each individual with a passion for care and create a zest for life, please join us at our next residents and relatives meeting 24/07/2017 so we can discuss ideas and choices for the kitchen.
Kind Regards


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Review from Edward B (Partner of Resident) published on 26 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit the facility is either very clean or in the process of cleaning. The staff are, in general, caring and considerate of the residents needs.
For those who are unable to dress themselves perhaps more attention could be paid to dressing them in suitable clothing for the temperature (Winter/Summer)
but obviously this would mean either more staff (extra cost) or staff with more time available.
I do not know if more funds could be available to " beautify" the ladies, skin cream etc, (who seem to be in the majority) to maybe help them feel better about themselves. This review is from a male so the above sentence can ONLY be truly evaluated as regards it's validity by a female!!

Reply from Hayley Gibbs, Home Manager at Sweyne Court

Thank you Mr B, the ladies and gents are offered to spend time every Monday with the visiting hairdresser who is very accommodating and also attends on Bank Holidays, we also have a lady who visits the home every other week and offers a range of relaxation therapy, hand massages and other treatments to our residents. She also offers private sessions for those who wishing to relax in there own room rather than a group session. We will look into other alternatives for our residents to have a wider range of choice. ;)


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Review from Angela M (Daughter of Resident) published on 25 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home well, staff excellent. Room does need updating. Food excellent. More care needed with personal clothing, was in home for a week but lost quite a few items, even when I said I would wash her own clothes. Day care cannot fault, excellent.

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Sweyne Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Sweyne Court is calculated as follows: ( (344 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 379 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sweyne Court is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (1)

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Ryan Sivertsen

Job Title: Home Manager

Joined: 2017

Ryan has worked in the care industry since 2009. Ryan started his career in a care home for people with learning difficulties, before moving onto Dementia care. Ryan has worked at Sweyne Court since 2017, starting as a Health Care Assistant and working his way up to Home Manager.