Tye Green Lodge

Tye Green Village, Harlow CM18 6QY
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9.7 65 Reviews
  • Tye Green Lodge, Harlow
Tye Green Lodge is situated in a quiet residential area and offers residential care, specialist dementia care and respite care.

Within the home you'll find a number of warm and inviting areas including dining rooms, cosy lounges and ensuite bedrooms which offer residents a tranquil and private space.

The beautiful landscaped gardens are the perfect place to relax in during the warmer months and include raised planters, a gentle walkway and occasional seating areas as well as patios.

An engaging lifestyle is on offer for all residents at the home, with carefully curated activities and events to get involved with.

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Care Provided by Tye Green Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leon Nyarari (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Tye Green Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,491

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Tye Green Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time


  • Parking

  • Parking is available on-site


Tye Green Lodge Reviews (65)

Total of 65, showing 41-60
9.7

Tye Green Lodge has a Review Score of 9.7 (9.693) out of 10, based on 25 reviews in the last 2 years. Over all time Tye Green Lodge has 65 reviews.

Overall Experience

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Date Published

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Review from Karen P (Daughter of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am never met by a more cheerful, pleasant lady. She works tirelessly and always greets me with a warmth that is hard to find these days. She always has the time to speak to me and update me on activities that she does for my mum and all the residents. This is difficult at the best of times as she
has so many visits to organise and to make sure that all covid procedures are adhered to. this lady is the best advocate that Quantum Care could have. A fine example of how someone in this profession should work and act at all times. You should be proud Quantum Care.

Reply from Deborah Yadev, Marketing Manager at Tye Green Lodge

Good day and thank you for taking the time to express your gratitude towards the activities and care team. Everyone at the home tries their best to support the amazing residents. Do have a lovely day!


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Review from Clive M (Friend of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly, helpful and accomodating. Very clear on hygiene rules.

Reply from Deborah Yadev, Marketing Manager at Tye Green Lodge

Thank you for taking the time to send us this lovely review of our home. Have a lovely day!


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Review from Chris W (Son-in-law of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful for the care my mother-in-law received whilst in the care of Tye Green Lodge care home, during the last three months of her life. Excellent manager and senior carer - they did everything possible to help us during her time in their care. Thank you to the whole team, from cleaners to cooking
staff and of course, the great manager and care staff for the professional way they conducted themselves. Thank you.

Reply from Deborah Yadev, Marketing Manager at Tye Green Lodge

Good day and thank you for taking the time to write and send us that lovely review, please accept our condolences. Your mother was an amazing woman and we were lucky to have time with her at our care home. The comments will be passed to the entire team. Have a lovely day.


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Review from G H (Daughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints at all about this lovely place. The staff were so caring and attentive to Mum's needs. She was always kept clean and well cared for.

Reply from Deborah Yadev, Marketing Manager at Tye Green Lodge

Good day and thank you for taking the time to send us a review, this is appreciated. Stay well and be blessed. Kind regards.


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Review from Mark R (Son of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled in so well and this was due to the way the staff welcomed and cared for her. This meant a lot to our family. I can only thank all the staff for this service.

Reply from Deborah Yadev, Marketing Manager at Tye Green Lodge

Good day and thank you for the review, we are really pleased to hear your mum feels welcome and hope this continues on throughout her stay. Let us know if we can support her in any other way. Have a lovely day!


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Review from Gillian H (Stepdaughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad was given excellent care at Tye Green Lodge, and we were very grateful that he was able to return there from the hospital for his final week of life. He knew he was loved and cared for, and we were so thankful for the attention he received.

Reply from Deborah Yadev, Marketing Manager at Tye Green Lodge

Good day, and thank you for the review. Sincere condolences on the passing of your father, he was an amazing man. May the family have the strength and patience needed to get through this difficult period. Please do call on us at any time.


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Review from Sandra G (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tye Green have worked tirelessly to work with both my parents. All the carers work hard. They are friendly and caring, even when under pressure and more so when dealing with difficult residents and family members. You are all an inspiration - thank you and well done.

Reply from Deborah Yadev, Interim Marketing Manager at Tye Green Lodge

Good day and thank you for taking the time to send us this lovely review of Tye Green Lodge, we are very proud of our home and the team try their best to treat all residents with the love and respect they deserve. Have a lovely day!


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Review from Laurence G (Son of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received at Tye Green over a period of two and a half years word's cannot describe. Carers all go above and beyond their care for all the residents. My mum was treated with the highest quality care, and carers have always encouraged Mum to get up when she was having a bad day and to
eat drink and take medication. Mum's clothes were kept clean and looking nice. The building always spotless, including Mums bedroom. Mum enjoyed her meal times and was always served great meals, which she enjoyed very much. Mum's health deteriorated this last 17-months after the death of her daughter; the staff were so supportive and done a wonderful job trying to keep Mum motivated, encouraged Mum to join in daily activities. Mum spent her last week very poorly, all carers were excellent showing so much kindness, care and support keeping Mum's dignity at all times. Again, going above and beyond their duties. There are no words to describe them or the care Mum received, including the manager and team - simply outstanding

Reply from Leon Nyariri, Home Manager, Tye Green Lodge at Tye Green Lodge

Dear Larry,
I would like to thank you for such kind words for my team, especially during these difficult times. We are committed to continuing providing the highest standards of care. It has been a real privilege to be part of your mother’s life. She touched us all and memories of her will stay with us forever.


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Review from K T (Daughter of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is on end of life care. The family were called, five days down the line, she is still going. The staff are exceptional with the care they give to Mum and the care towards the family. Nothing is too much. The management and office staff were very helpful in a very difficult time. Tye Green could
not do enough for us and continue to do so.

Reply from Leon Nyariri, Home Manager, Tye Green Lodge at Tye Green Lodge

I would like to thank you for your very kind words for all the staff at Tye Green Lodge. It is an honour for all of us to be in your mum’s life.


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Review from A F (Son of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Coronavirus have been unable to visit my 92-year-old mother since March but have eventually managed to visit due to arrangements made by Tye Green Lodge. Very professional with the safety of residents the main priority.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Tye Green Lodge

Thank you for your kind feedback. Whilst our homes have done a wonderful job keeping our residents in contact with their loved ones through phone and Skype calls, postcards etc, our recent garden visits, with social distancing measures in place, have been extremely successful in reconnecting families. Nothing can replace the joy of seeing your loved ones in person. We are so pleased to hear that your recent visit with your mother went so smoothly for you both. We look forward to seeing you again soon at our next garden visit.


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Review from Julia F (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Tye Green Lodge since December 2018. Throughout this time, the care given to Mum has been excellent in all aspects. My mum has settled in fully and frequently says how good the staff are to her, how great the food is and how happy and fortunate she is to be at Tye Green Lodge.
Our
whole family has always felt welcome when visiting Mum at the home. I am a very frequent visitor, arriving at different times of the day and sometimes in the evening and I am always welcomed.
Tye Green feels like a home and most definitely is not an institution; there is a strong undercurrent of care running through the home - nothing is ever too much trouble.
The way that the home has coped with the COVID-19 situation has underlined the amazing dedication of the lovely carers and management team - they have been outstanding in the most difficult of circumstances.
It is so reassuring for us to know that mum is very well looked after and for Mum to feel safe and happy.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Tye Green Lodge

Thank you for this wonderful review which reflects the amazing care provided by the staff and the management at this home, especially during these difficult and unprecedented times. The staff will be really pleased to hear of your praise which will no doubt help make their day. It’s a genuine pleasure to hear that you mother is very satisfied with her care and support whilst living at Tye Green Lodge. We look forward to your company at our garden visits with social distancing measures in place, which have been so successful in reconnecting families and friends with their loved ones. Again, thank you for taking the time to give us such positive feedback.


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Review from M E (Daughter of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum worked in a care home until she was 70 so we wanted the best for mum and we found Tye Green. The grounds and upkeep of the home are first class, the food is amazing such a variety, the entertainment is great and enjoyed by all those who wish to go. As for the carers, I know them all and they
look after mum as they would their own family. Tye Green Lodge is the best.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Tye Green Lodge

Thank you for this wonderful feedback regarding the high-quality care and support provided to your mother by the staff at Tye Green Lodge. One of Quantum Care’s Core Values is that "Our residents are at the heart of all we do", and your review supports and sums this up perfectly. The staff will be delighted to hear your praise. We hope your mother will continue to enjoy living here for many years to come.


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Review from Carol S (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is so happy at Tye Green. Staff are so good with her and as she has been there for 8 years now it's a great relief to see her happy and content. She has her "little" ways but they take it in their stride! Also, food is good and plentiful. We are both happy and I am thankful I found Tye Green
for her, to spend her last years in such a happy place, it's lovely.

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Review from Tony W (Son of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Brays Grove for just over two years. Overall his care has been excellent.
However a few concerns recently - the restructure of removing managers for senior carers seems to put too much on the carers. Lots of experience has been lost to the home. Workers that we have complete trust
in have left.
Now the carer is leaving. Also, we would seriously request that a particular member of staff is brought back to Brays Grove, please.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Tye Green Lodge

Thank you for this review. We are pleased to hear that your father has received quality care throughout his 2 year stay at Tye Green Lodge. With regard to your concerns, we encourage residents, families and friends to speak directly with the Home Manager, so these can be discussed and resolved satisfactorily. The safety, wellbeing and happiness of our residents is at the heart of all we do and we are keen to improve the quality of our services in line with current industry standards and practices. These will also provide our staff with industry leading training and career development opportunities for the future.


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Review from B G (Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, nothing is too much trouble. Very fond of staff.

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Review from D A (Daughter-in-law of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Reception - there is no one ever on reception to buzz you in or out. Groups of staff are always outside on the bench smoking. The staff hardly ever make drinks. The staff seem to spend more time sitting in a group filling out the books rather than caring.
The food is disgusting and not the sort of
food you would give to a pensioner.
The care home is tired and dated and smells - it needs a good tart up and air fresheners.
They need more activities going on.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Tye Green Lodge

Quantum Care manages 25 care homes. We take complaints seriously and our Complaints Policy is visible in the Reception of each of our homes. We operate an “open door” policy where residents, family members and friends can raise any concerns directly with the Home Manager in order that, where possible, a prompt solution can be actioned. We have investigated the concerns raised in this review and cannot find evidence that any of these issues have been raised directly with the Home Manager.
We disagree with several of the items raised in this review, which also conflict with recent comments by the reviewers to staff members about the “great care” they are providing for their family. The Home Manager has made several attempts to set up a meeting with the reviewer and is keen to discuss and resolve these concerns directly with the family so that a successful outcome can be achieved for all.


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Review from Mina P (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a temporary resident at Tye Green Lodge and I found the care to be excellent. I especially commend the carers and management team. The staff are very approachable and indeed are very caring and take the worry about leaving your loved one in a residential home. Thank you to everyone
at Tye Green Lodge.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Tye Green Lodge

Thank you for this kind review which we very much appreciate. We are pleased that the high standard of care and support provided by the staff and management at Tye Green Lodge has been of real benefit to your mother and yourself during this temporary placement.


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Review from M R L (Sister of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are treated like family by all the staff and always made welcome when visiting.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Tye Green Lodge

Thank you for this lovely feedback. We are pleased to hear that the kindness shown by our hard-working staff extends to the resident’s family and friends too. We look forward to your visit again soon.


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Review from Rita P (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

- Staff very friendly
- Accommodation very clean.
- Management very helpful and showed great empathy and respect to my mother.
- A very difficult decision to make to put my mother into a home. I was made to feel comfortable throughout the process.

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Review from Lynn G (Partner of Resident) published on 21 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was a resident in Tye Green Lodge for the last 6 months of his life. From the first few hours there to the day he was transferred to hospital for the last time, he was made welcome. He was well cared for, the staff were so pleasant and friendly to him and to me. As his dementia advanced,
he still retained his individuality and the staff continued to treat him as an individual, with respect and humour, which suited his personality. I got to know the staff well, always seeing the same carers in Copshall wing. Regular entertainments and activities to enjoy and good meals. I visited him frequently without giving any prior notice, morning, afternoon, meal-times; I was never made to feel it was inconvenient and I could see all the other residents, with differing needs, were treated well and appeared to be quite at ease and content. I have told my family I would be happy to be a resident there if the need arises in the future.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Tye Green Lodge

Thank you for this wonderful feedback that acknowledges the high standard of professional care provided by the staff at Tye Green Lodge.


At Quantum Care, our residents truly are at the heart of everything we do. We are privileged to meet so many wonderful people in our homes and provide care that enhances their lives, to treat them as individuals with respect and kindness, as well as supporting their families too.


We are pleased to have cared for your partner during his time with us and will ensure your kind words are passed on to the staff at this home.


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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Tye Green Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for Tye Green Lodge is calculated as follows: ( (214 Excellents x 5) + (80 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 300 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tye Green Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Sherrie

Sherrie Wilkinson

Job Title: Manager

Joined: 2019

I have worked in the care industry for six years and have been part of Quantum Care for four years, in which I have undertaken various training in management and leadership, to gain the knowledge and skills to develop into a deputy manager.


I train staff to able them to enhance their knowledge and skills, and champion staff, as I believe there is always room for more development, to ensure our residents receive the highest standard of care.


It's very important to me that I develop good relationships with residents, staff, relatives and other professionals as we all aim for the same goal, for our residents to be happy, safe and cared for to the highest standard.


Elizabeth

Elizabeth Noack

Job Title: Administrator

I have worked as an Administrator for 20 years in various sectors. I have my NVQ Level 2 and 3 in Business Administration and an NVQ Level 2 in IT. This is my first time working in a care setting and I love that I can use my many varied administration skills to help residents, families and all my colleagues in the day-to-day running of the home. I look forward to learning new skills and having many new experiences at Tye Green Lodge.


Tessa

Tessa Adulaja

Job Title: Chef Manager

I enjoy cooking and interacting with the residents, it’s really good to be able to make food they like eating that also supports their well-being.


Lesley

Lesley Woods

Job Title: Housekeeping Manager

The best part of my job is that every day is different.


Getting to know the residents and hearing about their lives is lovely as well.