Valentine House

Broadway, Silver End, Witham CM8 3RF
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9.7 68 Reviews
  • Valentine House, Witham
Valentine House is a care home for older people in Silver End, a small village in Essex, close to Braintree and Witham. Black Swan provides short-term, respite care and longer term support to up to 50 residents, including special support for those living with dementia.

The home underwent a large-scale renovation in 2013 and includes spacious bedrooms with ensuite facilities. There are communal areas including the lounge, a well presented dining room and quiet spaces for residents to relax in. There is also has an in-house salon where residents enjoy hairdressing and nail care appointments on a regular basis. The upper floor can be accessed via a lift.

Valentine House has a beautiful private garden with modern patios and a large lawn area backing onto the home’s private car park. The gardens are regularly used throughout the summer months with meals being served in the garden, regular barbeques, birthday celebrations and activities with the local community.

Valentine House has been rated as ‘Good’ by the Care Quality Commission with an ‘Outstanding’ line in the Responsive category (May 2019).

Valentine House is situated directly at the heart of Silver End, which has a row of shops and a doctor’s surgery directly opposite the home’s entrance. Next door to the home is the beautiful Silver End Memorial Garden and the nearby Church. Residents are welcome to explore the local area if they wish.

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Care Provided by Valentine House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Galvin (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Valentine House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Valentine House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


Valentine House Reviews (68)

Total of 68, showing 1-20
9.7

Valentine House has a Review Score of 9.7 (9.722) out of 10, based on 12 reviews in the last 2 years. Over all time Valentine House has 68 reviews.

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Review from N F (Son of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved into the care home and all staff and management are very nice and very good at their jobs.
Valentines House is very lovely with top food and services.

Reply from Zoe Cattermole, Regional Manager at Valentine House

Thank you for your kind review which will be shared with the staff team.


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Review from S G (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Would like a service where someone regularly meets with a relative to discuss Mum's current condition/welfare in order that if there are any changes to items required we know as she is unable to tell us.

Reply from Zoe Cattermole, Regional Manager at Valentine House

Thank you for your review. We are more than happy to meet with you regularly and the home
managerwill be in touch to make these arrangements.


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Review from Jade P (Granddaughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came with my family to the summer BBQ and it was a wonderful experience to see all the residents having so much fun with their families and staff.
All the staff do a fabulous job and always have a smile for everyone. My nan is so settled and it's great to see her so happy and engaged. Thank you all
so very much.

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Review from John C (Son of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and happy to help.
I know most by name.

Reply from Zoe Cattermole, Regional Manager at Valentine House

Thank you for your review and good to hear that you find the staff team friendly.


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Review from J W (Daughter of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home since March 2023 and all the staff have been so kind and always have a smile on their faces when times can be difficult. I know my mum is safe and well looked after and I thank every member of staff for all the support and kindness.

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Review from C S (Niece of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Valentine House is amazing. Residents are shown much loving care and compassion by the carers, management and all who work at the home. The manager and the deputy manager have very good knowledge of the residents and are very supportive of resident's relations.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Valentine House

Thank you for your kind comments, I will ensure this is passed on to the staff at Valentine House.


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Review from James W (Son of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of Valentine House for four and a half months of respite care following a severe break of her femur. When she entered Valentine House my mother could not walk and was entirely dependent upon the care provided by the team at Valentine House who were professional, empathetic,
kind and frankly brilliant in the care of her during this period. This help has allowed my mum to recently return home and we cannot thank the team enough!

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Review from Sue K (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here at Valentine House since July, we as a family have seen her slowly come back as the witty and cheerful woman she should be. We know how happy she is here, the staff and management are wonderful. I really am so pleased Mum has her home here, she feels so at ease with everyone, I would
like to say thank you to you all for having her and others' best interests at heart all the time.

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Review from Victoria K (Granddaughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is in Valentine House and loves it. The staff are all friendly and helpful. Nan has got lovely relationships with all the staff, even the house manager pops in to her for a little chat. Can not fault the place.

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Review from Tina M (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been here for a week, but already can see a massive difference in her attitude to life, she's mixing in, made friends and is finally eating and drinking properly. She's having showers and her hair washed on a regular basis. The staff are always cheerful and happy to answer any queries
or questions.

Reply from Zoe Cattermole, Regional Manager at Valentine House

Thank you very much for your kind comments, which I will share with the staff team.


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Review from Jean B (Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of my care at Valentine House has been most enjoyable. Good rooms and great carers. Very helpful and happy to help. Thank you everyone for everything you do for me.
Kind regards.

Reply from Zoe Cattermole, Regional Manager at Valentine House

Thank you so much for your kind comments. It is great to hear how happy you are at Valentine.


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Review from A C (Son of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I sometimes feel the staff are stretched for the amount of care/support that is needed from time to time. Also, there is the smell of urine in the corridors. However, I feel I am able to talk to the manager who deals with my concerns. The home is very good in keeping me informed of my Mother's condition
and I feel they do care for her.

Reply from Zoe Cattermole, Regional Manager at Valentine House

Thank you for your feedback which is important to us. We will look into the areas you mentioned and make any required improvements to ensure that we continue to provide a pleasant environment and good-quality care.


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Review from Lyndsey S (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited Valentine House Care Home for the very first time, I got a good and warm feeling. It just felt right and I felt comfortable leaving my mother in their care.
The staff are friendly, welcoming and knowledgeable and allow me the quality time I need with my mother.

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Review from V M (Daughter of Resident) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in care for four months and this was a very hard decision to make. From day one, the staff have been excellent. Although Mum won't take part very often, the activities are great. She certainly gets her fair share of hugs.

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Review from R S (Nephew of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Valentine House for roughly six months and my overall impression has been very positive. My aunt has been very happy and the staff and facilities have been excellent.

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Review from Michael D (Son of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a great relief when my father moved to Valentine House Care Home at the end of October 2022. He has severe dementia and we were not coping with him at home any more, not least my mother, who is also ninety-four! This is a well managed care home with wonderfully friendly and welcoming staff.
We have been very pleased with the way they care for Dad, patiently try different foods with him and persuade him to join in some of the craft activities. Just recently it was necessary to call an ambulance to have him checked over, and I was kept informed at every step. What a huge relief to entrust someone to this level of care and professionalism!

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Review from Emma L (Daughter of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to Valentine House in 2021, after my sister visited and immediately felt and saw how caring and wonderful the staff and management team are. Though our mum lived there just a year before she passed with advanced dementia, she was happy there and both she and the team seemed genuinely fond
of one another. We couldn't have hoped for a more wonderful team to look after our mum in her final year and they always kept us involved, updated and always fought Mum's corner as regards medical care, etc. They also did absolutely everything they could to support us as Mum's daughters, when we were with her, in her final days. They are outstanding people.

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Review from Caroline C (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Valentine House for a year. She had advanced dementia and finding a suitable care home for her was a lengthy process. From my initial visit, I really felt the emphasis in Valentine House was on care and we were right! From the beginning, we could tell that the staff and management
would bend over backwards to ensure their residents were comfortable. Mum was happy, even though it was a big move for her. Sadly, in April her health started to deteriorate, but for the last few months, even though she was struggling, we knew she was being looked after and cared for. During her end-of-life care, the staff were kind, considerate and the management went out of their way to ensure she was treated with dignity and that it was as peaceful as it could be. This continued after she passed, with how they dealt with her and with us. I cannot praise the way this care home is run, enough.

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Review from P A (Son of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Covid-19, no comprehensive review can be given. Residents have been subject to strict conditions regarding family access and as a family, we can't comment on any matter inside the home. Mother is treated well but we are not satisfied that personal items can be found or items are working in the
room, so there is room for improvement, which I hope occurs when restrictions are eased.

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Review from L B (Daughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a great relief when Dad moved into Valentine House. He was safe at last, after several falls at home. I cannot praise the staff enough. They look after him wonderfully and he seems more relaxed and content everytime I see him. His speech is improving because of this. The carers have endless patience
with him and I am very pleased he has settled in so well. The care home is clean, comfortable and there are plenty of activities on offer.

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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Valentine House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Valentine House is calculated as follows: ( (109 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 144 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Valentine House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

9 Bed Vacancies

posted 14 Apr 2025

Single En-Suite


Awards / Recognitions (10)

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Meet the Team (1)

Emma

Emma Galvin

Job Title: Registered Home Manager

Emma is the dedicated manager at Valentine House.


Frequently Asked Questions about Valentine House

What types of Care is Valentine House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Valentine House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Valentine House have?

There are 48 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Valentine House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Valentine House to the centre of Witham?

3.3 mile(s) as the crow flies, distance by road may be significantly further.