Valentine House

Broadway, Silver End, Witham CM8 3RF
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9.7 68 Reviews
  • Valentine House, Witham
Valentine House is a care home for older people in Silver End, a small village in Essex, close to Braintree and Witham. Black Swan provides short-term, respite care and longer term support to up to 50 residents, including special support for those living with dementia.

The home underwent a large-scale renovation in 2013 and includes spacious bedrooms with ensuite facilities. There are communal areas including the lounge, a well presented dining room and quiet spaces for residents to relax in. There is also has an in-house salon where residents enjoy hairdressing and nail care appointments on a regular basis. The upper floor can be accessed via a lift.

Valentine House has a beautiful private garden with modern patios and a large lawn area backing onto the home’s private car park. The gardens are regularly used throughout the summer months with meals being served in the garden, regular barbeques, birthday celebrations and activities with the local community.

Valentine House has been rated as ‘Good’ by the Care Quality Commission with an ‘Outstanding’ line in the Responsive category (May 2019).

Valentine House is situated directly at the heart of Silver End, which has a row of shops and a doctor’s surgery directly opposite the home’s entrance. Next door to the home is the beautiful Silver End Memorial Garden and the nearby Church. Residents are welcome to explore the local area if they wish.

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Care Provided by Valentine House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Galvin (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Valentine House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Valentine House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


Valentine House Reviews (68)

Total of 68, showing 21-40
9.7

Valentine House has a Review Score of 9.7 (9.722) out of 10, based on 12 reviews in the last 2 years. Over all time Valentine House has 68 reviews.

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Review from H C (Daughter of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well managed with very polite staff.

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Review from John B (Friend of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good experience so far looking after my friend well.

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Review from Jean G (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Valentine House for 7 years and has always been happy there. She had a fall and had to spend 10 days in the hospital recently and then returned to Valentine House for end-of-life care. She is being cared for extremely well, with kindness and compassion by all of the staff. I feel that
the manager is professional and has high standards with her staff and has shown great compassion for myself and all of mum's family during this difficult time. I would like to thank everyone that is included in making mum's time here a happy one.

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Review from Helen T (Daughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care from what Mum has said, and also seen for myself on my outside visits, excellent.
Cannot comment further due to not being able to visit inside due to the lockdowns.
Provision has been provided by means of an outdoor covered meeting hut with heating, so I could still see my mum outdoors,
very welcome.

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Review from C P (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in the home for approx 3-years. There have been many changes with the home since she arrived, some have been very positive and others negative. Overall, Mum's personal care and attention have been very good. The carers have always been consistent and have cared for her very well. As
the family, we have noticed considerable change in the way we have been dealt with by management, which will impact our mum. The approach to family members has felt to be abrupt, and not understanding by management; it has gone from nothing is too much trouble to rudeness at times by management.

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Review from Elizabeth B (Daughter of Resident) published on 3 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the lockdown, everything that could be done to protect the residents and staff from Coronavirus was done to a high standard. Whenever myself or a member of our family have telephoned with queries or worries about our mother, we have felt listened to, and we are very appreciative for the care
shown and given.

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Review from Beverley A (Daughter of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home with emphasis on care! My mother and father have both resided here, Mother has since died. Always easy to communicate with the staff and always a friendly smile. Obviously, due to Covid-19, I have hardly visited the care home in recent months, nonetheless, they have been easy to
contact by phone. As far as I am aware there have been no Covid cases in the home which in itself is no easy task! Well done Valentine House.

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Review from Kenneth W (Son-in-law of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother-in-law has been a resident of Valentine House for approximately five years. She has been extremely well looked after, especially during the Covid-19 pandemic. My wife and I cannot praise the staff enough for what they have done for Mum and the other residents, in her time there. She is very well
fed and the staff try and find time to sit with Mum when they can, as she is very hard of hearing and has very poor eyesight. Hopefully, in four months time, we will be able to celebrate Mum’s 100th birthday, if this dreadful pandemic allows.

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Review from E B (Resident) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The food is nice to eat. The carers are very good indeed.

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Review from E W (Resident) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are superb and very caring and I very much like living here.

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Review from I C (Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind and helpful.

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Review from L W (Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rooms are adequately furnished.

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Review from June A (Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, food is good.

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Review from Ellen H (Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and polite. I enjoy facilities such as the garden as it is well kept. Really enjoy the baking we do every other week.

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Review from Sheila D (Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Treated very well. Staff are friendly. I enjoy the food.

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Review from Debbie H (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was initially at Valentine House for assessment, but after being there for a few weeks she loved the staff and the home. Unfortunately due to COVID mum was in isolation for a time and we didn't get to see inside. Mum then decided to stay but ill health caught up with her and she passed away
there. Staff are so caring and could not do enough for mum, shame she didn't get the full advantage but could not fault care mum received here.

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Review from J O (Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy living here all the staff are caring and help me. The activities are really good.

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Review from Julie G (Daughter of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been resident since February 2019. Whilst it took her a while to adjust, she is now happy at Valentine House.
Staff are caring and make things fun, they are very helpful in sorting out any problems. Mum has recently been in hospital and Valentine House were very helpful in getting her back
home and getting her back on her feet.

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Review from Paul W (Son of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Relates to recent visit under social distancing rules.
Very pleased to hear that the home was considering careful visits after a long lockdown. I was advised and consulted throughout, sensitively and thoughtfully. The visit was well organised, safe and comfortable for residents and guests.
Once again,
very impressive and caring from Valentine House. Well done!

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Review from R S (Son of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean. Room is lovely and spacious, clean and nice furniture. Staff are wonderful and very helpful and always willing to help. Good security.

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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Valentine House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Valentine House is calculated as follows: ( (109 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 144 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Valentine House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

9 Bed Vacancies

posted 14 Apr 2025

Single En-Suite


Awards / Recognitions (10)

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Meet the Team (1)

Emma

Emma Galvin

Job Title: Registered Home Manager

Emma is the dedicated manager at Valentine House.