Valentine House

Broadway, Silver End, Witham CM8 3RF
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9.7 68 Reviews
  • Valentine House, Witham
Valentine House is a care home for older people in Silver End, a small village in Essex, close to Braintree and Witham. Black Swan provides short-term, respite care and longer term support to up to 50 residents, including special support for those living with dementia.

The home underwent a large-scale renovation in 2013 and includes spacious bedrooms with ensuite facilities. There are communal areas including the lounge, a well presented dining room and quiet spaces for residents to relax in. There is also has an in-house salon where residents enjoy hairdressing and nail care appointments on a regular basis. The upper floor can be accessed via a lift.

Valentine House has a beautiful private garden with modern patios and a large lawn area backing onto the home’s private car park. The gardens are regularly used throughout the summer months with meals being served in the garden, regular barbeques, birthday celebrations and activities with the local community.

Valentine House has been rated as ‘Good’ by the Care Quality Commission with an ‘Outstanding’ line in the Responsive category (May 2019).

Valentine House is situated directly at the heart of Silver End, which has a row of shops and a doctor’s surgery directly opposite the home’s entrance. Next door to the home is the beautiful Silver End Memorial Garden and the nearby Church. Residents are welcome to explore the local area if they wish.

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Care Provided by Valentine House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Galvin (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Valentine House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Valentine House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


Valentine House Reviews (68)

Total of 68, showing 61-68
9.7

Valentine House has a Review Score of 9.7 (9.722) out of 10, based on 12 reviews in the last 2 years. Over all time Valentine House has 68 reviews.

Overall Experience

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  • 19
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Review from Maureen B (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Valentine House 2 1/2 years now. I have always been more than satisfied with the care she received at the home and I find nothing is too much trouble for the management and the care staff exceed expectations. My Mum is very happy there.

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Review from Ann B (Daughter of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the excellent care provided at Valentine House. There is always plenty of entertainment for the residents and the staff from my experience have always been very helpful, friendly and approachable.

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Review from Mandy B (Daughter of Resident) published on 8 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been in Valentine House for 2 and a half years and I am very happy with the care and support Mum receives from all staff who are very friendly. She has made two good friends and now has company and someone to talk to. She enjoys the entertainment and activities when she is well enough to
participate. I would recommend Valentine House to anyone looking for a care home.

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Review from Michael B (Son of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only thank all of the staff at Valentine House who looked after Mum so well up to the time she sadly passed. The team there were always courteous and helpful at all times and made mum's last months with us so much more pleasurable. From the day we first met the team to the last day, I can only
praise them and although I am not going to mention names, they know who they are. A massive thank you.

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Review from Lynda I (Daughter of Resident) published on 8 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Valentine House for two weeks respite care. The staff have all been helpful and kind. They really know how to make everyone feel welcome. They have a great selection of food and activities daily, including daily walks to the local park. The management are so professional but also exceptionally
competent. I would have no hesitation in recommending this care home and hope that dad will visit again.

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Review from J K (Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I have had a lovely time and I would happily come back. Staff have always been very polite and well mannered, the building is lovely.

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Review from D F (Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful. It's very nice to sit in the garden when the weather is nice. I am very happy with the management and care.

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Review from Laura C (Resident) assisted by family/friend published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful and friendly, they take care of all my needs. I am happy and have made some good friends and I am in a really nice room. I have a nice garden to sit in during the summer.

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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Valentine House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Valentine House is calculated as follows: ( (109 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 144 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Valentine House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

9 Bed Vacancies

posted 14 Apr 2025

Single En-Suite


Awards / Recognitions (10)

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Meet the Team (1)

Emma

Emma Galvin

Job Title: Registered Home Manager

Emma is the dedicated manager at Valentine House.