Waters View Residential Home

85 Harwich Road, Little Oakley, Dovercourt, Harwich CO12 5JA
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9.3 39 Reviews
  • Waters View Residential Home, Harwich
Waters View Residential Home, in Harwich, is a family-run, comfortable residential home that welcomes long-term needs, temporary respite and day care. Care workers, many of whom have been at Waters View for a number of years and either hold or are working towards NVQs, build up strong relationships with residents in order to make sure their personal needs and preferences are understood. Waters View was purchased by a local family in 2019 and are they working to uphold the long-established reputation of the previous proprietors.

At Waters View there is always a focus on being a home-like environment. This vision is helped by the home being a lovingly converted private house, with rural surroundings and secure gardens. All rooms are en-suite and individually decorated to ensure that "home from home" feeling.

Assisted care and bathing, nutritious meals and strong links with medical services ensures your loved one the best holistic care.

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Care Provided by Waters View Residential Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 15 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Claire Bird
  • Person in charge
  • Claire Bird (Registered Manager)
  • Admission Criteria
    • We can take private or social service referrals. We will carry out a pre admission assessment to ensure that we can offer any prospective Resident the high level of individual care they need and deserve. We can also take emergency placements. Please call us to discuss the admisisons procedure.
    • Ages 65+
  • Room Information
    • Single Rooms (13)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Waters View Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,064 – £1,177
    • Self-Funded Residential Dementia Care £1,121 – £1,177
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,250

  • We may accept social services funding. This is assessed on a case by case basis, please get in touch.
  • (these prices are only a guideline, please contact Waters View Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors warmly welcomed, general visiting times are from 10am - 7pm.


  • Parking

  • Spaces immediately to the front of the Home for visiting families, friends and healthcare professionals.


Waters View Residential Home Reviews (39)

Total of 39, showing 1-20
9.3

Waters View Residential Home has a Review Score of 9.3 (9.345) out of 10, based on 5 reviews in the last 2 years. Over all time Waters View Residential Home has 39 reviews.

Overall Experience

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Date Published

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Review from Tina K (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is receiving the best care. He is always clean, smart and well-fed. The carers really do care and are so kind not just to my dad but his family too. I am so glad that we chose this home for our dad.

Reply from Ellie Steel, Director at Waters View Residential Home

Thank you ever so much - we really appreciate your review and kind words.


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Review from Andy C (Son of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Waters View for a year now and I honestly cannot believe how lucky we have been to have found such a wonderful place. Mum is settled and the staff and Management go over and above for all Residents in their care. We would find it very hard to find anywhere with this quality of care for
Mum to stay.

Reply from Ellie Steel, Director at Waters View Residential Home

Thank you ever so much - we're very grateful for your review.


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Review from Jan F (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Waters View for several years now. We used three other homes for respite care when we went on holiday and I was unhappy with all of them. Mum said they did not feel homely. I am an OT and have managed complex care packages for children with additional needs as well as done some
inspection work in my Occupational Therapy capacity for the CQC so I am aware of what to look for in a care home.


From the start Waters View had a homely family atmosphere. The team provide exemplary care and we are confident mum is safe and well looked after. We are on a journey with no happy endings as mum has Lewy Body Dementia, recently I have walked out of a couple of visits straight into the care of the team as mums mental state can be distressing to watch, the support they offer us is invaluable.
Residential care is a positive option with companionship and love that is much harder to create with a care package going into the family home. We have found all of this at Waters View.


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Review from S M (Daughter-in-law of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Waters View are very caring and attentive. Nothing is too much trouble. They do all they can to assist my mother-in-law and encourage and motivate her. She is treated as a member of the family and I feel confident she is being well cared for.

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Review from Geoffrey C (Son of Resident) published on 20 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Mother who has Vascular Dementia has been in Waters View Residential Home I have nothing but good to say about her Care. Excellent care, hygiene service and feedback on Mums current health. The staff are always there to help and advise us on how Mum is doing.

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Review from Sarah M (Daughter-in-law of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law only spent a few months at Waters View care home, her end-of-life care was kind, compassionate and always with dignity and respect. At times when she was unable to make decisions for herself the care team engaged with the family, sought advice, and made those important decisions keeping
my mother-in-law at the heart of the care provided.
The manager and her team not only cared for my mother-in-law but the genuine support and kindness to the family was above and beyond! The support network provided from all the staff was exactly what we needed to be able to get through the challenges that dementia delivered. To my father-in-law Waters View became an extended family, and he is eternally grateful to the manager and staff for their thoughtfulness and assistance that was available any time of the day or night.
We are all thankful for the amazing standard of care delivered and the warm and welcoming environment that made such a difference during difficult times.

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Review from Sally G (Daughter of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had Alzheimer's and lived at Waters View for the last 18 months of her life and wow did she have fun and laughter. All the staff are caring, happy and very knowledgeable, they could not have cared for Mum any more than they did, also for all the family as well. We personally liked that it is a small
family-run home, knowing all the staff by name. Everyone knew what Mum liked and disliked, so for her, she had an extended family.
It's hard for the family to put a loved one into a home, but on seeing Mum's face happy, smiling and hearing laughter we would recommend Waters View to anyone.
Huge thank you.

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Review from G S (Nephew of Resident) published on 26 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I found the care to be of the highest standard, the team genuinely care about the wellbeing of each resident and there is a strong homely feel. My Aunt regularly requested food and drinks throughout the day and night and was provided for at all times of the day without complaint. We chose
Waters View Residential Home as it does not have that institutional feel that a lot of care homes have and it always smells like fresh cooking/baking, rather than anything undesirable.

Reply from Ellie Bird, Director at Waters View Residential Home

Thank you for your review and for choosing Waters View for the care of your relative. I will pass on your kind words to the team!


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Review from J U (Relative of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A relative of mine came for a short stay in March 2022 and wow what can I say about this care home! All the staff and management are so caring and have such a kind nature when it comes to the residents. They always put the residents' needs first and for all the outstanding care that they provide, it
is so lovely to see how much the staff treat the residents like their own family. The home has such a homely feel and the home-cooked food always smells amazing. The team have worked so hard in caring for my relative and others around the home and I wouldn't hesitate in recommending Waters View Residential Home to others!

Reply from Ellie Bird, Director at Waters View Residential Home

Thank you ever so much. It was a pleasure to care for your relative, he was a real character and is greatly missed. Please stay in touch!


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Review from Teresa I (Granddaughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was a resident at Waters View for the last 15 months until she passed away in April. I can’t praise the manager and her team enough for the outstanding care that they provided. They genuinely do care for every resident and their families. Nothing was ever too much trouble. The home has a very
homely feel and I know Nan enjoyed the home-cooked food. I wouldn’t hesitate in highly recommending Waters View.

Reply from Ellie Bird, Director at Waters View Residential Home

Hello Teresa, thank you ever so much for your kind words. It was the greatest honour to look after your nan. She became like a nanny to all of the team! Greatly missed. Hoping you are well and thinking of you all. Warmest regards.


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Review from Sandie M (Daughter of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a retired care home owner and manager, I can honestly say with my hand on my heart that the care my father received from Waters View was brilliant and individual to his care needs. The manager and her team work so hard to achieve the care they give, especially through very difficult circumstances,
which are affecting all of our lives at present. I am so grateful for the care they gave my dad and the way they dealt with other services along the way. Thank you all.

Reply from Ellie Bird, Director at Waters View Residential Home

It was a pleasure to look after your father. I'm glad we were able to help at such a difficult time for you all. We wish you and the family all the best.


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Review from Maureen H (Daughter of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Waters View for nearly a year, and the staff have been very kind and helpful. It took her a little while to accept why she was there, but now she views it like home and is happy. It is small, and as it is family run, it has a personal feel.

Reply from Ellie Bird, Director at Waters View Residential Home

Thank you very much for the kind words. We are so happy that Mum settled with us, and we love our little Oopsa-Diddie to pieces!


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Review from Louise S (Granddaughter of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather is in his 98th year. He has full mental capacity but somewhat limited mobility. He has not only enjoyed but thrived in the family atmosphere provided by the manager and all the wonderful staff at Waters View. He has been there for many years now, and I truly believe he would not be alive
today if it wasn't for all at Waters View. Like many, he had no choice other than to be assisted in his everyday life. Waters View has provided this opportunity for him. He is happy and safe. The home provides for all his needs, and nothing is too much for the staff. You can leave your loved ones here knowing they are treated with the kindness and dignity they all deserve.
The home provides wonderful home-cooked meals and is always ready to accommodate my varied visiting needs. The recent pandemic was dealt with to the highest Government standards, and I was informed with every new change. There is not a moment over these many years that I have ever worried for his welfare.

Reply from Ellie Bird, Director at Waters View Residential Home

Thank you so much for your lovely comments. It is an honour to look after that wonderful man, as you know. He is a treasure to Waters View!


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Review from Tracey G (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After both my parents being discharged from hospital with covid, I needed somewhere for them to recover. The care they received at Waters View was excellent, all staff very friendly and efficient, great home-cooked food and the rooms clean and comfortable. All staff followed the guidelines, with regards
to covid, at all times. Staff kept me updated as I was unable to visit and I was happy that my parents were being well cared for. Thank you all.

Reply from Ellie Bird, Director at Waters View Residential Home

Thank you for the lovely words. Glad we were able to help. We would like to wish you all the best of luck in the future.


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Review from Nick H (Son of Resident) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum lived at Waters View for 6 years after breaking her hip and being unable to live independently. Under two different owners, the home was very well suited for Mum. Individual care and attention in a smaller family-style care home.
The newer team at Waters View are caring, responsive and well-led
by management. Mum was very well looked after in her final years here and it was very reassuring for Mum’s family.

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Review from Catherine B (Daughter-in-law of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home where my Mother in Law was very well looked after. The manager and her team go above and beyond to ensure the residents are treated like family and that their physical and emotional needs are met. The bedrooms, food, care plans all meant that my Mother in Law would refer to it as
her hotel and never as an institution. When you walk in you are greeted with a smile, you know all the small team of carers and they know the residents and you feel like it is one big extended family. This small individually focused home was invaluable to our family.

Reply from Ellie Bird, Director at Waters View Residential Home

Thank you so much for your lovely review! We hope you are well.


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Review from Anna C (Daughter of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident in the home for around 6-months, I visited in February (I live abroad) and was there for up to 8-hours a day, daily for 10-days.
In the time I was there, I found the staff to be really caring, looking after my mum very well and with good humour too.
My mum absolutely loved the
food, and, believe me, I could see why especially the cakes and desserts with an honourable mention to the cooked breakfasts.
I believe, along with very regular family visits, which were encouraged, the care she received extended her life and certainly made her last months happy and gave the rest of us peace of mind, that she was in a safe and caring environment.
The staff, could not be faulted and I would have no hesitation in recommending this home to anyone looking for somewhere safe for their loved ones to stay.

Reply from Ellie Bird, Director at Waters View Residential Home

Thank you for your very kind words. We hope you are all well at this difficult time! Your loved one was so dear to us, and it has been so strange not having the family in visiting too.


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Review from Kirsty M (Granddaughter of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna is currently at Waters View, and I can't fault the care she is receiving. All the staff are so friendly and helpful, and nothing is to much trouble for them. I would highly recommend this care home for respite and long term care!

Reply from Ellie Bird, Director at Waters View Residential Home

Thank you so much for your support; it is our pleasure, and your loved one is such a great character and a big part of the Home!


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Review from Marilyn H (Wife of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Waters View has many wonderful, attentive staff and looked after my husband very well, considering he was hard work. That being the reason he was there as I couldn't cope with him with Parkinson's and dementia.

Reply from Ellie Bird, Director at Waters View Residential Home

Thank you for your review; we miss your loved one, and we wish we had more time with him in our time at Waters View.


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Review from S W (Friend of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home! The staff are always so friendly, always offer you a cup of tea! They update you on everything that concerns your loved one and have even been and got slippers for them. My loved one is always clean, dinners look lovely, and they ensure that all residents are cared for. It feels
like you are part of a family here. Covid restrictions - have done FaceTime calls and allowed us to ring whenever to ensure our loved one is ok. Have kept us updated if they needed tests or anything. Have always ensured the residents are protected from the virus but made us feel at ease when we could visit by bringing them to the door. We have even received photos.
They care for the residents as if they were one of their own family.

Reply from Ellie Bird, Director at Waters View Residential Home

Thank you so much for your lovely words. It is a pleasure to care for your loved one, and we look forward to having you all back in to visit like normal when it is safe.


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Current Review Score: 9.3 (9.345)

Overview of Review Score

The Review Score of 9.3 (9.345) out of 10 for Waters View Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Waters View Residential Home is calculated as follows: ( (51 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 58 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Waters View Residential Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 10 Apr 2025

1 en-suite room available


Awards / Recognitions (1)

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Meet the Team (3)

Claire

Claire Bird

Job Title: Registered Manager / Owner

Joined: 2019

Mrs Claire Bird is our registered manager but it also part of the family that owns Waters View Residential Home.
Claire has nearly 20 years of experience in all different aspects of the care sector.


Ellie

Ellie Steel

Job Title: Deputy Manager

Joined: 2019

Ellie Bird is the Daughter of our Registered Manager, Claire.
Claire and Ellie run Waters View together.


Ellie graduated with honours from the University of Essex with a Bachelor's in Law.


Ellie joined the administration team of Waters View after graduation and is currently working on her Level 5 Management and Leadership in Adult Social Care.


Paul

Paul Bird

Job Title: Maintenance Man / Chef

Joined: 2019

Paul Bird is a general helping hand around the Care Home, whether it be maintenance, gardening, cooking or providing an exceptional cup of team.
Paul and Claire have been happily married for over 20 years and invested in Waters View in 2019 as a joint family venture.


Frequently Asked Questions about Waters View Residential Home

What types of Care is Waters View Residential Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Waters View Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Waters View Residential Home have?

There are 13 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Waters View Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waters View Residential Home to the centre of Harwich?

2.5 mile(s) as the crow flies, distance by road may be significantly further.