Please contact the home for more information - 01992 572427
Weald Hall welcomes visitors at any time. The various communal rooms, including sitting room, cinema, bakery and conservatory, as well as the extensive gardens, can be used by both residents and guests.
Weald Hall has a large visitors car park, as well as a driveway directly outside of the home for picking up and dropping off residents.
Weald Hall Care Home has a Review Score of 9.9 (9.873) out of 10, based on 45 reviews in the last 2 years. Over all time Weald Hall Care Home has 69 reviews.
Review from J G (Daughter of Resident) published on 9 April 2025
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Review from Julie S (Daughter of Resident) published on 4 April 2025
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Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you so much for your kind and thoughtful review. We're thrilled to hear that your mum has had such a positive experience with us over the past 18 months. It's wonderful to know that our carers and staff have been able to support both your mum and your family through the challenges, and that you feel welcome every time you visit. We truly value building strong relationships with both residents and their families, and it's fantastic to hear that the consistency of our staff and the range of activities and entertainment have made a positive impact. We are so glad that your mum feels safe, cared for, and happy, as that is our top priority. Your feedback means the world to us, and we'll continue to do everything we can to provide the best care possible for all of our residents. Thank you again for trusting us with your mum's care-it's a pleasure to have her as part of our family.
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Review from Gary K (Nephew of Resident) published on 4 April 2025
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Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you so much for your wonderful review. We're delighted to hear that you find the home welcoming and our staff both caring and helpful. We aim to keep the balance right with communication, ensuring families are well-informed without causing unnecessary worry, and it's great to know that's working well for you. We truly appreciate your kind words about our team. Our staff work tirelessly to provide the best care in challenging circumstances, and your recognition of their efforts means a great deal. Thank you again for your trust and support-we're grateful to have you as part of our community!
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Review from D H (Friend of Resident) published on 3 April 2025
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Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you for your wonderful feedback! We're so pleased to hear that your visit to Weald Hall stood out among the others. It's great to know that our clean, tidy environment, along with our staff-to-resident ratio, has made a positive impression. We're also happy to hear that you found our variety of activities and outings to local facilities enjoyable for residents. Our well-maintained grounds are a real source of pride, and we're thrilled that they offer residents a chance to stay active and enjoy the fresh air when the weather permits. Your thoughtful comments are greatly appreciated, and we're grateful for your recognition of the care we strive to provide. Thank you again for sharing your experience with us!
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Review from L S (Daughter of Resident) published on 2 April 2025
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Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you so much for sharing such a heartfelt review. We are truly honored that your family has chosen Weald Hall Care Home for your dad's care. It's wonderful to hear that from the very start, you felt like part of our family and that our team's support and professionalism have made a difference. We strive to ensure every resident feels safe, loved, and respected, and it's incredibly rewarding to know that your dad is receiving the care he deserves. Your comfort and peace of mind are important to us, and we will continue to go above and beyond to meet your dad's needs. Thank you for trusting us with his care.
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Review from Rosemary M (Daughter of Resident) published on 2 April 2025
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Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you so much for your wonderful feedback! We're so pleased to hear that you've had such a positive experience with our staff. Going the extra mile and providing helpful, friendly care is something we strive for every day. We're also glad to know that the regular meetings and updates have been useful to you. Your suggestions and ideas are always welcome, and we're committed to continuously improving our services. Thanks again for your kind words and support!
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Review from Paul E (Son of Resident) published on 2 April 2025
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Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you so much for your thoughtful review. We're so glad to hear that your father's care is meeting your expectations, and that you feel confident in the attention he receives. It's wonderful that he has the privacy he needs while still being looked after and monitored with such care. We truly believe in creating a balance between independence and safety, and we're happy to know that the staff's attentiveness, like the check-ins you mentioned, provide you with peace of mind. Your feedback means a lot to us, and we're grateful for the trust you've placed in us to care for your father.
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Review from H O (Daughter of Resident) published on 2 April 2025
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Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you so much for your heartfelt and thoughtful review. We're truly touched by your kind words. It's wonderful to hear that your mum has settled in so well and found comfort at Weald Hall, especially given the challenges you've described. Our team works hard to build personal connections with each resident, and we're so glad that this approach has helped your mum feel at ease. It's also incredibly rewarding to hear that the care and consideration extended to your dad during such a tough time made a difference for both of you. We're honoured to be able to offer a place where you feel your family is well supported. Your recommendation means the world to us, and we'll continue to do everything we can to provide the best possible care. Thank you for trusting us with your mum's care!
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Review from Dilys D (Sister of Resident) published on 2 April 2025
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Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you so much for your kind review. We're so pleased to hear that your sister is receiving such wonderful care, and that the activities and support have made a positive impact. It's also heartwarming to know that our team has gone the extra mile to make sure you're able to stay connected with your sister, even when you're unable to visit as often. We truly believe in supporting both our residents and their families, and we're so glad we've been able to assist you in that way. Your feedback means a lot to us, and we'll continue to be here for both you and your sister. Thank you for your trust and support!
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Review from Angela H (Daughter of Resident) published on 2 April 2025
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When it was realised that mum had a very short time left, the amazing management permitted us to be with
Mum was treated with nothing but absolute care, compassion & dignity - nothing & I mean NOTHING was too much trouble from her first day to her last.
There are no words to describe how we, as a family feel about the incredible people that take care of the residents here. They work tirelessly to make each day memorable & strive always to make that happen. They truly are Angels in human form.
Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you so much for sharing such a heartfelt and emotional review. We are truly honored that you entrusted us with your mum's care during such a difficult time. It's humbling to hear that our team was able to offer the support, care, and compassion that you and your family needed, especially in those final moments. Our priority has always been to provide every resident with dignity and respect, and we are so grateful that your mum felt this during her time with us. Your words mean the world to us, and we are touched by your recognition of the dedication our staff shows every day. Please know that we are here for you, and we will always remember your mum and the special bond she shared with us. Thank you again for your trust and for allowing us to be part of your mum's journey.
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Review from David R (Son of Resident) published on 28 March 2025
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Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you so much for your kind words! We're thrilled to hear that your mother has been happy with us over the past two years. It means a lot to know that the care and communication from our staff have brought you peace of mind. We strive to create a supportive and caring environment, and we're so glad it's making a difference for your family. We truly appreciate your trust and look forward to continuing to provide excellent care for your mother!
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Review from Martin B (Son-in-law of Resident) published on 28 March 2025
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Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you so much for your kind and thoughtful review. We're thrilled to hear that you chose Weald Hall for your Mother-in-Law and that she's enjoying her time with us. It's wonderful to know that you're happy with both the facilities and the care we provide. Our team always strives to listen attentively and respond with the utmost care and consideration, and we're glad that you've felt that from us. Your satisfaction means the world to us, and we truly appreciate the trust you've placed in us to care for your Mother-in-Law.
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Review from K H (Granddaughter of Resident) published on 27 March 2025
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Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you so much for your heartfelt review. We're truly honored that you chose Weald Hall for your Grandad's care, and it means the world to us to know he has felt loved and well cared for during his time here. We understand how important it is to find a place where your loved ones are safe and comfortable, and we're so glad to have been able to provide that peace of mind for you. Your kind words are deeply appreciated, and we will continue to do our very best to care for your Grandad and all our residents with the love and attention they deserve.
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Review from Christopher M (Son-in-law of Resident) published on 27 March 2025
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Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you so much for your wonderful review. We're delighted to hear that your father-in-law has received such good care during his time at Weald Hall. It's always our goal to create a welcoming, homely environment for both residents and their families, and we're so glad to know that you feel this is reflected in his experience. Your kind words mean a lot to all of us, and we'll continue to ensure your father-in-law receives the care and attention he deserves. Thank you again for your trust and support!
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Review from Ray B (Husband of Resident) published on 27 March 2025
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Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you so much for your thoughtful review. We're so glad to hear that the staff went above and beyond to make your wife's day special. It's always our goal to create meaningful experiences for our residents, and we're pleased to know she felt comfortable and happy. We're also happy to hear that the entertainment and meals have met your expectations. Your kind words mean a lot to us, and we'll continue to strive to provide the best care and experiences for all of our residents.
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Review from Ian T (Son of Resident) published on 27 March 2025
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Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you so much for your lovely review. We're thrilled to hear that your mum is happy and thriving at our home! It's wonderful to know that she's enjoying her meals, the entertainment, and the care provided by our staff. Your kind words for the team, from the staff to the caterers and entertainers, mean a great deal to us. We're so grateful for your trust and are so pleased to be part of your mum's journey in later life. Thank you for your recommendation!
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Review from Julie S (Daughter of Resident) published on 27 March 2025
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Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you so much for your thoughtful review. We're grateful that your mum has been with us for nearly four years, and we're pleased to hear that her needs are being met with care. Our team is dedicated to providing a supportive and welcoming environment, and it's wonderful to know that the staff's helpfulness, the activities, and the cleanliness of the home have made a positive impact. We truly appreciate your kind words and will continue striving to provide the best care possible for your mum. Thank you for trusting us with her care!
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Review from Nikki B (Great-granddaughter of Resident) published on 27 March 2025
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Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you so much for your kind words! We're thrilled to hear that your nan's mental health has improved since moving in. Our staff truly care about the residents, and it's wonderful to know that their kindness and the activities we provide are making a positive impact. We take great pride in keeping the care home clean and welcoming, and it's always a pleasure to chat with family members like you. Thank you for highly recommending us!
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Review from Jane H (Daughter-in-law of Resident) published on 8 November 2024
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Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you so much for your kind words. We are so grateful that you have taken the time to share your feedback with us so far and have been able to recognise the home to home element we pride ourselves on within our Weald Hall Family.
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Review from Paul M (Son of Resident) published on 6 November 2024
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Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home
Thank you so much for sharing your feedback on your experience with us so far and for your kind words. We love having Mum with us and are glad she has settled in well and become a part of the Weald Hall family.
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The Review Score of 9.9 (9.873) out of 10 for Weald Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.873 for Weald Hall Care Home is calculated as follows: ( (467 Excellents x 5) + (66 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 534 Ratings = 4.873
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Weald Hall Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 45 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Oct 2022
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Job Title: Home Manager
Joined: 2021
Danielle began her career in care as a care assistant at Weald Hall. She loved the role and quickly built relationships with the amazing care team and residents. Danielle wants to make a difference to those the home supports and she cares for each and every resident as though they are her own family. The vision at Weald Hall is to provide excellent individualised care, promoting independence and enabling residents to live their lives to the fullest. Family, friends and guests are more than welcome at any time, and Danielle is always ready to join you for a cup of tea!
Job Title: Head of Compliance
Joined: 2024
I joined PCG in April 2024 as the Head of Compliance, responsible for supporting all our homes to meet all the regulations and provide outstanding care. I previously worked at CQC and have a real passion for working with older people and having their voices heard and experiences the best they can be. I have 3 children and a French bulldog and am training to be a Psychotherapist.