Review from A G (Nephew of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience

Upon arrival I was pleasantly surprised to see the home which looked very nice and the old meteor jet was a great addition. The lady on reception was very friendly and helped me to sign in. Another member of staff who was also pleasant and friendly took me to my uncle's room and then to the garden where

my uncle and I spent a very nice afternoon watching the aeroplanes taking off. The lady staff member offered us refreshments and spoke about the history of the home which was very interesting. It was also nice to see the children interacting with the residents.

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you for your lovely review. Our meteor jet was added to the home due to resident interest in the airfield which our garden overlooks, so we thought we should have something special for all to enjoy ourselves! We welcome visitors of all ages and frequently have the local schools visit our residents in addition to family and friends visiting throughout the week.

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Review from Linda J (Daughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience

My mum was in Wealdhall from January 2020 with dementia, she received excellent care all the time she was there. The staff were kind, caring and loving towards Mum and I had a good relationship with them, Mum sadly passed away 17th June 2024 and the end-of-life care she had was 2nd to none from all

of the care home staff that would be with her to comfort her, to encourage her to eat and drink in the early stages, the visiting district nurses/matron and the paramedics, cannot fault any of them and I would recommend this home for your loved one.

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you for sharing your generous words from your experience with us. We loved having Mum in the home and she was a big part of the Weald Hall Care Home Family. We pride ourselves on the individual and premium care we provide to our residents, ensuring a dignified, supportive and peaceful end of life care. Thank you again for taking the time to share your thoughts through this time and we are incredibly sorry for your loss.

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Review from June H (Friend of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience

The staff are very welcoming when I arrive there are always two members of staff to greet me and assist me as a visitor. In my experience when I visit, I feel very cared for and looked after nothing is too much trouble.

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you for taking the time to share your experiences with us at Weald Hall. We love welcoming all visitors and are so pleased you feel cared and looked after!

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Review from Wendy C (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience

After a fall Mum came to Weald Hall in March 2024. She settled in very quickly, loves the company and really enjoys the day room. I am writing this sitting in the garden, it is Monday afternoon and we have enjoyed a Reggae-themed party! Weald Hall goes above and beyond!

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you for taking the time to share your lovely review! We are so glad you enjoyed our reggae party- thank you for coming. We look forward to hosting many more parties and activities for our residents in the summer!

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Review from T H (Son of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience

I am very pleased in what I've seen so far, staff very pleasant. Can't wait to see the room.

Reply from Faye Cottrell, Administrator at Weald Hall Care Home

We sincerely appreciate your positive feedback and kind words. It brings us great pride to have had the opportunity to showcase our home to you for the past 6 years. We are thrilled to hear that you are happy with the care and environment we provide. Thank you for being a part of our care home family.

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Review from Keith C (Husband of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience

Being a daily visitor over the last six years, I've always found the staff pleasant, helpful and attentive, plus the overall conditions and comfort have greatly improved. Air conditioning is the next must.

Reply from Faye Cottrell, Administrator at Weald Hall Care Home

Thank you for taking the time to share your positive feedback. We are delighted to hear that you are pleased with the care home and services provided thus far. We are committed to ensuring that all our residents are happy and well cared for at Weald Hall. We look forward to continuing to meet and exceed your expectations in the future.

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Review from B T (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience

My dad has been here a few months now. He is very happy and settled. The staff are lovely and caring. Weald Hall has a very homely feel, with beautiful gardens.

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you for your kind review. I am so glad your Dad has settled well and we love having him at the home. We hope the sun is here to stay so we can spend some more time in our beautiful gardens and make use of our new pub and tea hut!

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Review from J P (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience

I was so very impressed with firstly the wonderful caring staff, secondly the standard of the rooms and facilities and as any family who has had to visit multiple care homes before making the awfully hard decision to come into a very welcoming care home is amazing!
I cannot fault the staff from the

manager to the cleaners, they are all caring and pleasant.

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you for your lovely review - this really does mean the world to us. We are so happy that you can see the care we put into all our residents and home. Our passion is making sure everyone is happy and having fun, as well as being comfortable in their new homes.

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Review from C P (Stepson of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience

Having experienced several care homes over the years, for many family members, Weald Hall is head and shoulders above every one I've seen both in England and Scotland. The attention to detail is excellent. The interaction between staff and residents is wonderful. So often the elderly get pushed into

corners and left. That is not the case here. Everyone is treated with care and dignity, as if it were their mum or dad. Thank you.

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

A huge thank you for sharing your thoughts on our home. We are ecstatic that you love our home as much as we do. All of our residents are part of our families and we will always work to ensure everyone is included.

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Review from J E (Daughter-in-law of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience

A very caring team, rooms are nicely decorated and comfortable and facilities are excellent for the residents to keep them active and happy. All the staff are aware of everything and they made sure they accommodate any requests.

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you for your review - we love hearing how families feel about our home. Our home is a tight-knit community and it is our passion to ensure all residents are comfortable, happy and entertained!

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Review from Terry E (Son of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience

Excellent caring staff and care provided. My mum is so happy here and all her needs are taken care of. Very nice atmosphere.

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you for your lovely review. We love creating a warm and welcoming atmosphere for all of our residents and families and are so glad your Mum enjoys being in our home.

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Review from Julie B (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience

I want to express my sincere thanks to all the staff at Weald Hall Care Home for looking after my mother so well. She has been treated with kindness, compassion and respect. It is lovely seeing Mum participating in activities in which staff encourage her, she's been making cakes, playing bingo and using

the interactive board. She enjoys music and singing and particularly enjoyed the cockney evening because she knew all the old songs. Weald Hall has a friendly atmosphere and I always feel welcome whenever I visit.

Reply from Alice Ledwith, Customer Relations Manager at Weald Hall Care Home

Thank you for your glowing review of our home. We are always working to ensure all residents are engaged and having a good time when in the comfort of our home. We are so glad your mum enjoyed the cockney evening - we have plenty more planned for the coming weeks!

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Review from Maxine B (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience

I would highly recommend this care home to any senior citizen who isn’t able to have care at their own home, the staff are very friendly and caring they interact with the residents on all levels. You instantly feel at home when you visit the care home the residents are cared for as if they were family

of all the staff. The staff always celebrate every occasion i.e. Valentine’s Day, Easter, birthdays, and even have a tea and coffee morning for residents and visitors. My father has been living at Weald hall for the past 13 months now and I’m so grateful and thankful to all the staff for the amazing care and love that they show to each and every resident, I’m so grateful and thankful for the love and care that all the staff has shown towards my father. Thank you to each and every one of you.

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Review from Sam V (Relative of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience

The staff at Weald Hall Care Home are the best. They are kind, attentive, friendly and so accommodating. The home is clean, fresh and a pleasure to not only visit but to know your family member is in such a warm and caring environment. They have definitely committed to ensuring it’s a home away from

home. Activities are thoughtfully arranged and nothing is too much trouble. It’s never easy searching for that special place that you want your loved one to be cared for in but I can wholeheartedly say Weald Hall does it all and more. The manager and head of care should be proud of their home and team who are a real credit. Thank you all so much.

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Review from M D (Daughter-in-law of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience

I'm happy she's at this home, it's a nice home, pleasant to look at and even the gardens are lovely. It's decorated for different occasions (i.e. National colours of Greece with flags for Greek night). The staff seem to enjoy their work and are friendly to residents and visitors. I really wish my mum

could have gone to this home.

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Review from E S (Daughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience

My Father has recently moved into Weald Hall, under challenging circumstances. The continual support of the home manager has been greatly appreciated. The quality of this care home goes beyond the outstanding well-considered fresh and clean facilities to the genuine welcoming, warm and loving atmosphere.

The home’s vision and ethos are truly lived-out. Staff are highly responsive to the needs of residents and their families.

Health Care Plans are kept up-to-date and advice is sought from healthcare specialists. The uniqueness of each individual is celebrated and there is a strong sense of community. A wide range of opportunities are arranged to enable residents to continue their interests, socialise and feel valued.

Having experienced another home and visited many, it is without hesitation that I would recommend Weald Hall.

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Review from Debbie S (Daughter of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience

We have recently moved mum here, the best care home I have seen for miles and I must say we visited a lot! The care and attention they have given to mum already is amazing. Mum is an avid football fan and she has already been taken out to watch a game. I cannot give this place more praise I just wish

I could give it a higher star rating, thank you to everyone who has made mum so welcome and especially to the care home manager it doesn’t feel like a care home it feels like mums home with an extended family.

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Review from Andrew J (Stepson of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience

We looked at a number of care homes in the area before deciding on Weald Hall for my stepfather. We were impressed by the open and bright aspect of the well-maintained building, the rural aspect, and good views. The staff appeared friendly and committed to providing the best care they could. Our initial

impressions were confirmed when my stepfather moved in and during his stay nothing was too much trouble which helped to make him and his family feel very welcome. The care plan that was created for him was detailed and each member of staff took the time to get to know him. The majority of staff that we met had worked at Weald Hall for many years and came across as really wanting to care for their residents and do the best they possibly could. The management team knew each resident by name and were very involved with their care too, going above and beyond which created a great atmosphere and camaraderie across all staff and residents.

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Review from S W (Daughter of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience

My mum has Parkinson's dementia and has steadily been in declining health. My siblings and I visited about eight care homes for our mum, ready for the time she may need extra help. Weald Hall stood out as one of two excellent ones we saw. So when some months later we needed to organise respite care

for Mum, to give my dad a break, we knew who to speak to. The manager was so welcoming and helpful and we immediately warmed to her and her caring attitude towards her residents. She made us feel very confident that Mum would be safe and well looked after during her two weeks of respite care. The manager and her team didn't let us down. During the two weeks, we were kept informed of how she was coping and we were sent some photos and videos of the activities she took part in. They helped us with trying to get a medication review, which was something I was struggling with, spoke to doctors and community nurses on our behalf. I would certainly recommend Weald Hall.

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Review from K D (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience

My parents visited for respite care whilst I was on holiday. Due to my parents frailty I needed to be confident they would be safe and well looked after.
I visited Weald Hall Care Home to chat to the manager and the team and she showed me the double room that my parents would stay in. A newly refurbished

room to a very high standard. We then toured the home where I was shown the dining room, day room and cinema room.
Mum and dad also visited prior to their stay to meet the team and to see their room. The manager took time to ask them lots of questions as to their likes/dislikes and preferences.
When I took mum and dad to the home, the manager welcomed them with a bunch of flowers. They settled in and went to lunch.
I was safe in the knowledge my parents were well looked after.
When I spoke to mum she said all the team were friendly and chatty and always happy to help.
When they came home they both said they would be happy to go back to Weald Hall should the need arise.
Thanks to all at Weald Hall.

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Weald Hall Care Home

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