Wensley House

Bell Common, Epping CM16 4DL
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10 65 Reviews
  • Wensley House, Epping
Tucked away, in a secluded forest surrounding, Wensley House is located just a stone’s throw from the charming town centre of Epping.

All en-suite (some also with wet rooms) personalised rooms, a modern nurse call system, an advanced addressable fire alarm (pinpoints by exact location), and a gated development to allow for walks and an outdoor lifestyle and dining are just some of the things that make this a welcome home.

Be it the Oak Room, with warm oak walls where you can receive entertainers, enjoy movies, religious services, or the Garden Room, with end-to-end patio doors bringing the summer indoors, the airy conservatory to share with new resident budgies, or the dining room for all day refreshments and a choice of meals freshly prepared by a chef on the premises (top five star food hygiene rating) there is always a place to relax.

Friendly and warm staff really care about what they do and take pride in supporting you as you maintain both dignity and independence and regularly form close bonds with the residents and families. As a small, family run business, the directors are also here on a daily basis to support the staff and residents in the provision of excellent care. Staff receive all required checks and commence under review status for several months shadowing experts supported with advanced training with industry experts before becoming part of the team.

Wensley House are proud to have pioneered the use of CCTV, believing that transparency builds trust, and trust builds relationships.

Please, see for yourself.

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Care Provided by Wensley House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Beling & Co Ltd
  • Person in charge
  • Bianca Garmacea (Registered Manager)
  • Admission Criteria
    • Based upon a regular and relaxed pre-admission assessment.
    • Ages 1+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (5)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1988
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Wensley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,500
    • Self-Funded Residential Dementia Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,500

  • Shared rooms start from £850 per week
  • (these prices are only a guideline, please contact Wensley House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Wensley House have an open door policy and welcome visitors to come and have a look around and perhaps enjoy some tea and biscuits if time permits. It is advised to look at more than one home and to be sure to visit any home of interest as this normally gives a true feel of a place, which is what really gives the idea of a place more than anything else.


  • Parking

  • Wensley House is safely tucked away behind automated gates and matching fencing so that residents can enjoy the outdoor garden safely and feel relaxed. Within this enclosure exists ample parking by way of a tarmac drive with marked, large spaces for convenience.


Wensley House Reviews (65)

Total of 65, showing 1-20
10

Wensley House has a Review Score of 10 (10.000) out of 10, based on 20 reviews in the last 2 years. Over all time Wensley House has 65 reviews.

Overall Experience

  • 63
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Date Published

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Review from Christine W (Daughter of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting Wensley House, what struck me first was the friendly family atmosphere the home had created. Having recently moved my mum into the home, I have found all the staff to be very kind, caring and helpful. The management team are always on hand and extremely efficient in what they do. There is
a great pride in the home and they are always there to help. The rooms are of a good size with ensuite bathrooms and nicely decorated. The food is all freshly prepared by their own chefs and of good quality. There is also a nice garden for the summer months. I am happy with the home and feel my mum has settled in well.

Reply from Jonathan Beling, Director at Wensley House

Dear Christine, Thank you so much for your review, much appreciated. I am sure all the staff will appreciate your kind comments. See you soon. Best wishes.


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Review from Lyza M (Daughter of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say this care home is full of friendly staff. It is very clean and the food looks amazing. The owner is very friendly, happy and comes across as a lovely man.

Reply from Jonathan Beling, Director at Wensley House

Dear Lyza, Thank you for your review,. I am sure the staff will appreciate it as much as I do. Thank you for your kind words. Look forward to seeing you. Best wishes.


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Review from J D (Daughter of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Wensley House now for 4 years and I cannot recommend it highly enough!
The staff are very professional but very caring and respectful of the residents and family members. The home management are warm, friendly, and welcoming.
The food (menu) always looks appetizing and nutritious
and Mum always has seconds! I always recommend Wensley House to friends who are looking for a care home for their loved ones.

Reply from Patrick Beling, Director at Wensley House

Dear J, Thank you so much for your review. The management and Staff will be pleased to read your review. Your mum always perks up after your visits. With best wishes. the Provider.


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Review from K M (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother received. She is settled and happy.

Reply from Patrick Beling, Director at Wensley House

Dear K, Thank you for your review. The Manager and Staff will be very pleased to hear your kind comments. As for me and the management, we are also pleased to receive your review. Your Mum is a lovely lady and a pleasure to have in the Home. You and the family are lovely to welcome to the Home. I look forward to seeing you. Best regards.


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Review from Vartan B (Son of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved into Wensley House we have been very satisfied with her care. Staff and management, particularly the general manager and the owner, have been very supportive.

Reply from Patrick Beling, Director at Wensley House

Dear Vartan, Your Mum is a lovely lady and a pleasure to look after. The manager thanks you for your comments and the staff appreciate them. We look forward to your visits and the chats we have. Best wishes, see you soon.


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Review from Tracey P (Daughter of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are so happy to have found Wensley House. The care for our mum is outstanding. Management are very approachable, always have time for us. Every single carer is so caring, always happy and smiling, nothing too much for them. The transition for Mum moving from her own home was painful for
us to make, the decision was the best thing we have ever done. She is so well cared, three good meals a day, always looking clean and fresh and nicely dressed. Mum is so happy and very lucky to be living here. Wensley House is an outstanding care home.

Reply from Jonathan Beling, Director at Wensley House

Dear Tracey, Your mum is a lovely lady and a pleasure to look after. We really appreciate your response, the staff will certainly be pleased. It is always lovely to see you and the smile on your Mum's face when she sees you. Look forward to seeing you soon. Best wishes.


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Review from James B (Son of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management staff are friendly and welcoming. I feel my mother is looked after. I appreciate the staff and the manager is very understanding and very helpful and cares, so do the owners. The handyman is very useful around the home. Very happy for our mother.

Reply from Patrick Beling, Director at Wensley House

Thanks for your review, the management and staff will be pleased to read your comments. As for your mother, she is a lovely lady and it is a pleasure caring for her.


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Review from A C (Son of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault a thing thus far with Wensley House. From the moment we decided to place Dad in this care home, the whole service provided has been excellent. My father seems very happy there. Every single person from the owner to the care staff provide a friendly, caring atmosphere. The manager is exceptional.

Reply from Patrick Beling, Director at Wensley House

It is always lovely meeting you and having a laugh and a joke when you come to visit your Dad. Thank you for your observations, the manager and staff will no doubt appreciate it. As far as the manager is concerned she is extremely caring and very attentive towards your Dad and all the residents and she leads by example which is followed by the staff. Looking forward to seeing you and Coco [the dog] on your next visit. Best wishes.


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Review from J H (Daughter-in-law of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Wensley House is exceptional. The care that has been given to my father-in-law has been extremely good. The care home is well run and it is a pleasure to visit.

Reply from Jonathan Beling, Director at Wensley House

Thanks for your kind words, I am sure the staff will be happy to read your review. Looking forward to seeing you soon. Best wishes.


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Review from S E (Stepdaughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is always friendly and caring. Nice atmosphere.

Reply from Patrick Beling, Director at Wensley House

Many thanks for your kind observations. The staff and management will be pleased to read your observations.


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Review from Lisa B (Daughter of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy to say I'm very happy with Wensley Care Home.
The staff are very friendly and helpful.
My dad is not the easiest person to deal with but the staff are very caring and understanding with him. Food and cleanliness are very good, and staff always attend to his needs professionally. Excellent
care and service.

Reply from Patrick Beling, Director at Wensley House

Thanks for your kind and factual review, it will please the staff and management to read your kind words. Best wishes.


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Review from H S (Daughter of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy that my father is well cared for by very kind and considerate staff and managment.

Reply from Patrick Beling, Director at Wensley House

Thank you for your review. Your dad is a lovely man and a pleasure to have in The Home. I do not doubt that The Manager, Staff and Management will appreciate your comments. Best wishes.


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Review from A K (Granddaughter of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at Wensley House now for a year and has always been very happy and treated extremely well by all members of the staff, the staff are all very welcoming and friendly and the home is always clean and tidy. I am always kept up to date with anything relating to my nan's health.

Reply from Patrick Beling, Director at Wensley House

Many thanks for your review, I am sure the Manager and Staff will appreciate your comments just as much as the directors do. It is very heartening that you visit your Nan on a regular basis and keep her spirits high. Best Wishes.


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Review from P B (Daughter of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Wensley House for a year and has been extremely happy and content. The staff have been really kind to my mum. They cannot do enough for my mum. I am always kept up to date regarding my mum's well-being.

Reply from Jonathan Beling, Director at Wensley House

Thank you so much for your Review. I am sure the manager and staff will appreciate your kind comments just as we do. I must reiterate that it is very pleasant and heartening to see you at The Home on a regular basis visiting your mum. Needless to say, she is a Lovely Lady and as a hundred Year Old is a pleasure to take care of. With our very best wishes, The Directors.


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Review from J G (Son-in-law of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wensley House Care Home is a lovely home for any family members which is like a home from home. The residents are really cared for and loving. They do the residents' washing, and clothing and provide three meals a day which is so lovely that they can choose from. Their sleeping rooms are lovely and
cosy. My mother-in-law is staying at the home and she is so happy and makes her family really happy and she doesn't want to leave. Visiting times are so relaxed and you are allowed to take them out to visit other people. Every member of staff is very friendly and helpful.

Reply from Patrick Beling, Director at Wensley House

Thank you for your kind comments, I am sure the manager and staff will really appreciate your comments. Looking after your mother-in-law who is one of our 100 year olds is a pleasure. See you and your dear wife soon. Best wishes.


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Review from J B (Son of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that I have nothing but praise and gratitude for the managing director and his staff. The whole team at Wensley House have gone above and beyond for my dad and the residents there. The home is always clean and tidy and the grounds always look nice and tidy. The staff are always smiling
and happy to help.

Reply from Patrick Beling, Managing Director at Wensley House

It is always lovely meeting you and having a laugh and a joke when you come visiting your Dad. Thank you for your kind comments about the home, the manager and staff, I have no doubt that they will appreciate your comments. Looking forward to seeing you soon. Best wishes.


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Review from L G (Daughter of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wensley Care Home is so clean and the food is very good. Very hardworking staff and carers and it is so lovely when I come to visit my mum. She is so happy and never wanted to go home so it makes her family so happy for her.

Reply from Patrick Beling, Director at Wensley House

Looking after your mum who is 100 years old is a pleasure as she is a very pleasant lady. She looks forward to your regular visits and the time you spend with her. The management and staff will certainly appreciate your kind comments. Our very best wishes.


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Review from Maureen R (Sister-in-law of Resident) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been in several homes since he was six months old and he has been in them for 78 years. This is the best home he has been in all his life. The owners and managers and staff are all fantastic. He is looked after like a king.

Reply from Patrick Beling, Director at Wensley House

Dear Maureen, as always it is lovely to see you. The staff will most certainly appreciate your observations and comments. Your brother-in-law is a lovely gentleman and gets on well with all the staff and the other residents. Once again, many thanks for your review.


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Review from Gillian W (Wife of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place to be. Good staff, food, bedrooms, care and support are all excellent. My husband is very happy here.

Reply from Jonathan Beling, Director at Wensley House

Dear Gillian, many thanks for your review. I have no doubt the staff and management will appreciate your comments. Once again, many thanks.


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Review from T B (Daughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Wensley House for nearly a year.
Care of a very high standard is given.
Staff are friendly.
The home is always very clean and rooms comfortable.

Reply from Jonathan Beling, Director at Wensley House

Thank you so much for your kind review. The staff will be pleased and will appreciate your comments. We shall always maintain high standards for your Mother and all our other Residents. Best wishes.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Wensley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Wensley House is calculated as follows: ( (240 Excellents x 5) ) ÷ 240 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wensley House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Oct 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Frequently Asked Questions about Wensley House

What types of Care is Wensley House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wensley House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wensley House have?

There are 40 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Wensley House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wensley House to the centre of Epping?

0.9 mile(s) as the crow flies, distance by road may be significantly further.