Wensley House

Bell Common, Epping CM16 4DL
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10 65 Reviews
  • Wensley House, Epping
Tucked away, in a secluded forest surrounding, Wensley House is located just a stone’s throw from the charming town centre of Epping.

All en-suite (some also with wet rooms) personalised rooms, a modern nurse call system, an advanced addressable fire alarm (pinpoints by exact location), and a gated development to allow for walks and an outdoor lifestyle and dining are just some of the things that make this a welcome home.

Be it the Oak Room, with warm oak walls where you can receive entertainers, enjoy movies, religious services, or the Garden Room, with end-to-end patio doors bringing the summer indoors, the airy conservatory to share with new resident budgies, or the dining room for all day refreshments and a choice of meals freshly prepared by a chef on the premises (top five star food hygiene rating) there is always a place to relax.

Friendly and warm staff really care about what they do and take pride in supporting you as you maintain both dignity and independence and regularly form close bonds with the residents and families. As a small, family run business, the directors are also here on a daily basis to support the staff and residents in the provision of excellent care. Staff receive all required checks and commence under review status for several months shadowing experts supported with advanced training with industry experts before becoming part of the team.

Wensley House are proud to have pioneered the use of CCTV, believing that transparency builds trust, and trust builds relationships.

Please, see for yourself.

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Care Provided by Wensley House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Beling & Co Ltd
  • Person in charge
  • Bianca Garmacea (Registered Manager)
  • Admission Criteria
    • Based upon a regular and relaxed pre-admission assessment.
    • Ages 1+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (5)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1988
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Wensley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,500
    • Self-Funded Residential Dementia Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,500

  • Shared rooms start from £850 per week
  • (these prices are only a guideline, please contact Wensley House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Wensley House have an open door policy and welcome visitors to come and have a look around and perhaps enjoy some tea and biscuits if time permits. It is advised to look at more than one home and to be sure to visit any home of interest as this normally gives a true feel of a place, which is what really gives the idea of a place more than anything else.


  • Parking

  • Wensley House is safely tucked away behind automated gates and matching fencing so that residents can enjoy the outdoor garden safely and feel relaxed. Within this enclosure exists ample parking by way of a tarmac drive with marked, large spaces for convenience.


Wensley House Reviews (65)

Total of 65, showing 21-40
10

Wensley House has a Review Score of 10 (10.000) out of 10, based on 20 reviews in the last 2 years. Over all time Wensley House has 65 reviews.

Overall Experience

  • 63
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Date Published

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Review from C H (Daughter of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled into life at Wensley House very quickly and has been very happy here. It has been such a relief to know that mum is so happy and well cared for. all the staff have been very kind and friendly. It is always a pleasure to visit mum at Wensley House. We get to laugh and smile a lot.

Reply from Patrick Beling, Director at Wensley House

It is gratifying that you and your family are happy to visit mum and have a little laugh and "smile a lot". Your mum keeps us smiling too, she is a very entertaining lady with a good sense of humour. The staff will be very pleased to read your comments. Thank you so much.


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Review from Colin G (Friend of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited this care home to visit one of the residents for over seven years. I cannot fault this care home in any way. The resident that I visit has never said anything detrimental about this care home. She has always praised the way they treat her.

Reply from Patrick Beling, Director at Wensley House

Dear friend, it is very heart-warming that you visit your friend [our resident] every week as she has been bed-bound and she has mentioned to me that she looks forward to your visits and chats plus the magazines you bring her. I thank you for your observations about the home and the way she is treated. We too look forward to your visits as you cheer up our resident and brighten her day. Thank you.


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Review from G S (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been ill and she was very well cared for. Updates were given to the family. Mum was treated well, I was very happy with the care given.

Reply from Patrick Beling, Director at Wensley House

Thank you for your kind and appreciative review. Your mum is a lovely lady and it is a pleasure to look after your mum.


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Review from Ian G (Friend of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very happy with the loving care she receives at this home. All aspects of the home are excellent.

Reply from Patrick Beling, Director at Wensley House

Thank you so much for your appraisal of The Home and the care she receives. I have no doubt your comments will be appreciated by all concerned. Many thanks


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Review from S P (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home. My family and I are very satisfied with our 92-year-old mum staying at Wensley House. The staff are so good with Mum and very patient, especially as there is a language barrier which makes understanding needs and communication sometimes challenging. The staff treat Mum
with kindness, respect and dignity. The manager speaks a little Spanish and tries whenever she can to speak to Mum in Spanish. I couldn't wish for more! The manager and the owner are always available to answer any questions and provide regular updates.

Reply from Jonathan Beling, Director at Wensley House

Thank you so much for your kind remarks about the home. Your mother is a lovely lady and can only be treated with kindness, respect and dignity. We manage to communicate with your mother, especially the manager and one or two other staff. It is certainly good to have you visit on a regular basis to see your mother.


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Review from Sally H (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked into Wensley House to look at it for my dad, nothing has been too much trouble. All the staff have been amazing - so kind, caring and thoughtful. When Dad was in the hospital, the owner and manager kept in touch with us, asking on a daily basis how Dad was doing. Dad is being
so well looked after by all the staff. My sister and I visit every day and the care the staff show to all the residents are exceptional.

Reply from Patrick Beling, Director at Wensley House

Thank you so much for your very kind review. The staff will be very pleased to hear that you appreciate the care and attention that they have shown your dad. It is very heartening to see you and your sister visit your dad on a daily basis.


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Review from A S (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact with the care home management, I was so happy to see the positive attitude they showed towards my mother. They were informative about the services offered by the home and helpful in providing advice and guidance on transporting my mother into their care. At all times they respected
her dignity and cared for her as an individual. They persuaded her to join the other residents in the lounge; the first time I had seen her in trousers and a cardigan for a long time. On the day of my mum's passing, the staff showed such great care not just to Mum but also to my siblings and me, who had gathered for her last hours. They were so dedicated to providing a quality service that even though they were past the end of their shift, two key staff stayed on until my mum had passed on and all the arrangements for the GP attendants and collection by funeral directors were organised. Their thoughtfulness and commitment to providing a complete service to the family were outstanding.

Reply from Patrick Beling, Director at Wensley House

Thank you so much for your kind words. For what it is worth, we were only doing our duty by caring for your mother and treating her with the respect and dignity she deserved. As it happens, our caring goes on well after the passing of one of our residents as it is at this time the family or friends need our support most. I have no doubt that the staff will be pleased to hear your kind comments and the two key staff you mentioned will be pleased that you appreciated their caring attitude and commitment. Once again, many thanks.


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Review from Martin B (Son of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care at this care home is of an extremely high standard. I have found the cleanliness, thoughtfulness and compassion of all staff members is impeccable. Since my mother became a resident here I have been very pleased to see that she is cared for in a way I could never have imagined. The
food standard is above average. Management is of the highest standard, nothing is too much trouble.

Reply from Patrick Beling, Director at Wensley House

Many thanks for your kind review. It is a pleasure looking after your mum and all our other residents, as you have stated, the manager and staff will be very pleased that you appreciate the level of care and the high standards they deliver. Your kind comments will be appreciated by the staff when this review is shared. I too found it very pleasant to have chats with you. Once again, many thanks.


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Review from D S (Daughter of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff and management at Wensley House polite and professional. My mother, who has dementia, tells me on my visits; they take care of her very well. It is reassuring for me and other family members to know that she is in a safe, clean and caring environment. The manager and the managing
director are always available to answer any questions or queries I may have and provide updates on my mother.

Reply from Patrick Beling, Managing Director at Wensley House

Thank you so much for your review. I am sure the manager and staff will be pleased to note that you are appreciative of their efforts. As always, your mum is most entertaining and endearing. Wishing you all the very best.


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Review from K F (Daughter of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia. Mum's room is lovely with her own bathroom. Kept very clean. It is value for money compared to other care homes. Mum seems happy.

Reply from Patrick Beling, Director at Wensley House

Thank you so much for your kind comments. The staff will certainly appreciate your positive comments. It is certainly a pleasure to take care of your mum.


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Review from David H (Son of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of a Care Home. Mum has been at Wensley House for a year and a half. During this time my telephone conversations and visits have left me impressed with the staff and the duties they perform as part of their job. Communication is excellent. All staff are helpful, professional
and friendly and nothing appears to be too much trouble. A caring culture runs throughout the home. When I realised that Mum could no longer stay in her own home I reluctantly agreed that a care home was the only option. Not only has the move to Wensley House transformed my life but has given me peace of mind knowing that Mum is being properly cared for and she is happy. Covid restrictions have now been relaxed significantly; I am now able to visit regularly and have more of an insight from inside the Home. I cannot fault anything. I often compliment the staff and marvel at how they can maintain their enthusiasm. The answer is always the same, "We love our residents."

Reply from Jonathan Beling, Director at Wensley House

Dear David,
Thank you for your kind review. I have no doubt the staff will appreciate your kind comments just as I do. All being well I shall see you on Thursday as usual plus any other days that you may wish to visit.


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Review from Richard B (Son of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the care given to Mum. They have gone above and beyond any expectations I might have considered.
We had home care visits for Mum for a number of months previous to placing her in the care of Wensley House gave her better and more comprehensive care in the six months.
Thanks all at Wensley.

Reply from Jonathan Beling, Director at Wensley House

Thank you for your response, I appreciate your kind comments and the staff will be very pleased when your review is shared with them. It is a pleasure looking after your mum and all our other residents and it is certainly very nice meeting up with you and chatting with you. Best wishes.


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Review from M S (Grandson of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My granma since being here looks happy and healthy. She has even put on weight which she needed. When a family member calls here about my granma, they are always helpful, the staff. The place is lovely, we walk and talk in the garden she likes it a lot. Good care and support given!

Reply from Patrick Beling, Director at Wensley House

Thank you for your review. Your Grandma certainly loves walking in the garden which she does most days accompanied by a member of staff and another Resident with whom she has made friends. The highlight of your Grandma's week is when she is visited by you and other family members. Finally, the staff will appreciate your comments. Thank you.


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Review from Corinne K (Daughter of Resident) published on 22 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is absolutely wonderful. The home owner/director is there every day, and together with the manager, run Wensley House with kindness and professionalism. His staff are caring and thoughtful. My mother is being very well looked after. There is a caring, calming feeling when you walk through
the door.

Reply from Jonathan Beling, Director at Wensley House

Thank you so much for your review, The Manager, Staff and Directors really appreciate you taking the time to complete this review. It is a pleasure to look after and take care of your mother and all our Residents at Wensley House.


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Review from S S (Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wensley House hasn't failed me in any way! I received undivided attention, care and full support from each and every staff member. They are all committed and dedicated to the well being of their residents, and I have no hesitation in recommending them for their excellent service at any time.

Reply from Patrick Beling, Director at Wensley House

Thank you for your review. It is a pleasure looking after you, as you state, the manager and staff are dedicated and committed and will really appreciate your kind comments. I too found it very pleasant to have chats with you. Once again, many thanks.


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Review from J P (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I were extremely satisfied with my mum's stay at Wensley House. She was treated as an individual and they did everything possible to satisfy her needs. The staff were patient and caring and kept in touch with us in this difficult time of Coronavirus as we weren't able to visit.
Management
and staff were excellent!

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Review from J T (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother received was exceptional. I cannot rate this care home highly enough. The staff were so good with mum and very patient. The manager was extremely kind and always kept me up to date with how mum was. I would also like to praise the owner who was really sympathetic and very helpful.
I only wish mum had enjoyed more time there.

Reply from Patrick Beling, Director at Wensley House

Many thanks for your review. The Manager and Staff are, to use your comment, exceptional and would appreciate your review. I too wish your Mum spent more time with us so that I could have met her. I understand she was very witty and also loved singing with one of her favourite songs being "We're busy doing nothing" by Bing Crosby. Hopefully, I will have an opportunity to meet you in the future.


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Review from Daniel B (Son of Resident) published on 7 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Wensley House in Jan 2020 and met with the manager and staff. I also had an opportunity to inspect the property.
The staff at Wensley House are fantastic, especially as I live in Australia, they maintain excellent communications and keep me up to date on any situation with regular updates.
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nursing home is very clean, the staff are excellent, very friendly with residents and very accommodating to their needs.
The activities are restricted to the nursing home but everyone seemed happy to join in and participate. I know Wensley House has looked at many different ways to keep the residents entertained.
The management are extremely friendly and have helped me immensely with our difficult situation of distance.
My mother is happy, in good health, well feed, well looked after in a clean and safe environment. Wensley House is well maintained, warm in winter and has flourishing gardens for residents in the summer.
I am very reassured that Mum is in an excellent location.

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Review from Terence T (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother once or twice a week and have been doing so for the last three years. I have full confidence in the staff and management to continue to look after my mother.

Reply from Jonathan Beling, Director at Wensley House

It is a pleasure looking after your mother over the last three years. It is also lovely when you visit along with your beautiful Boxer Dog, Winny who has become a friend to all our Residents and enjoy her presence.


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Review from L R (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, could not have had better care for our Mum. She was treated with kindness, respect and dignity. The manager and cook were amazing, taking such good care of her, as were the staff.

Reply from Patrick Beling, Director at Wensley House

The Manager and Staff will really appreciate your kind comments and will very sadly miss your Mum.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Wensley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Wensley House is calculated as follows: ( (240 Excellents x 5) ) ÷ 240 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wensley House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Oct 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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