Wensley House

Bell Common, Epping CM16 4DL
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10 65 Reviews
  • Wensley House, Epping
Tucked away, in a secluded forest surrounding, Wensley House is located just a stone’s throw from the charming town centre of Epping.

All en-suite (some also with wet rooms) personalised rooms, a modern nurse call system, an advanced addressable fire alarm (pinpoints by exact location), and a gated development to allow for walks and an outdoor lifestyle and dining are just some of the things that make this a welcome home.

Be it the Oak Room, with warm oak walls where you can receive entertainers, enjoy movies, religious services, or the Garden Room, with end-to-end patio doors bringing the summer indoors, the airy conservatory to share with new resident budgies, or the dining room for all day refreshments and a choice of meals freshly prepared by a chef on the premises (top five star food hygiene rating) there is always a place to relax.

Friendly and warm staff really care about what they do and take pride in supporting you as you maintain both dignity and independence and regularly form close bonds with the residents and families. As a small, family run business, the directors are also here on a daily basis to support the staff and residents in the provision of excellent care. Staff receive all required checks and commence under review status for several months shadowing experts supported with advanced training with industry experts before becoming part of the team.

Wensley House are proud to have pioneered the use of CCTV, believing that transparency builds trust, and trust builds relationships.

Please, see for yourself.

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Care Provided by Wensley House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Beling & Co Ltd
  • Person in charge
  • Bianca Garmacea (Registered Manager)
  • Admission Criteria
    • Based upon a regular and relaxed pre-admission assessment.
    • Ages 1+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (5)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1988
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Wensley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,500
    • Self-Funded Residential Dementia Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,500

  • Shared rooms start from £850 per week
  • (these prices are only a guideline, please contact Wensley House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Wensley House have an open door policy and welcome visitors to come and have a look around and perhaps enjoy some tea and biscuits if time permits. It is advised to look at more than one home and to be sure to visit any home of interest as this normally gives a true feel of a place, which is what really gives the idea of a place more than anything else.


  • Parking

  • Wensley House is safely tucked away behind automated gates and matching fencing so that residents can enjoy the outdoor garden safely and feel relaxed. Within this enclosure exists ample parking by way of a tarmac drive with marked, large spaces for convenience.


Wensley House Reviews (65)

Total of 65, showing 41-60
10

Wensley House has a Review Score of 10 (10.000) out of 10, based on 20 reviews in the last 2 years. Over all time Wensley House has 65 reviews.

Overall Experience

  • 63
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Date Published

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Review from A W (Friend of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly professional and friendly staff. Superb environment and fantastic quality care.

Reply from Jonathan Beling, Director at Wensley House

Thank you for your kind comments.
Though we are a Residential Care Home, we have four staff including the Manager who trained as General Nurses in Romania and know their job and it is privilege to work with them and the Care provided is exceptional.


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Review from J P (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff and management very caring and helpful. My mother has confidence in everything that is being done for her. After living alone for a while they have done everything they can to make her stay as pleasant as possible.

Reply from Jonathan Beling, Director at Wensley House

Thank you for your comments about the staff who are always on hand, your comments will be shared with the staff who will no doubt appreciate them. Once again, many thanks.


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Review from S C (Daughter of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend the care home where my mother lives. The staff are always friendly and my mother gets along with all of them, which is so reassuring to know she is in good hands.

Reply from Jonathan Beling, Director at Wensley House

Thank you very much for your comments about the staff, I have no doubt they will appreciate your comments just as I do. Your mother is a lovely lady and it is a pleasure to have her in The Home.


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Review from B H (Son of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother first came to Wensley House we had issues, but the management listened to us and acted upon them to our satisfaction, and now I have only good things to say about Wensley House. 10 out of 10.

Reply from Jonathan Beling, Director at Wensley House

Thank you for your review. It is good to know that you are pleased with the new manager/management who was your choice. I am sure that the manager will be heartened by your comments. Long may she keep up the good work.


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Review from S B (Stepson of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step mum has lived in three other care homes in the area, since my dad passed away in 2010.
She would not settle in the other three, this is the one where she feels cared for and settled to date.
The home is always welcoming and a high standard of care seen carried out, very pleased with the owner
and how he runs the home.

Reply from Jonathan Beling, Director at Wensley House

Your step-mum is a lovely lady and as you say she has been with us for many years and is part of the family.
The staff will be pleased that you and your family appreciate them and the work that they do.
Thank you for your review.


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Review from P N (Son of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my experience, I am pleased with the level of care provided to my mum at Wensley House. All the staff, whether they be carers, catering, maintenance, cleaning or the activity coordinator, are kind and helpful. The management team are always approachable and responsive. It gives me peace of mind
to know that my mum is being well looked after.

Reply from Jonathan Beling, Director at Wensley House

The manager will be pleased that you have rated the management as excellent and I thank you for submitting your review.


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Review from Cristina H (Daughter of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, informative staff. Seem very attentive to all service users. Food is amazing and I am always made to feel welcome with tea - and food if I am there at mealtimes.

Reply from Jonathan Beling, Director at Wensley House

Thank you for your ratings. The staff will be pleased.


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Review from Michael K (Son of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care she is provided with. The new manager is excellent. When visiting the home, it feels warm and very friendly.

Reply from Jonathan Beling, Director at Wensley House

Thank you for your review and your continued support for the residents and the home. It is much appreciated.


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Review from L V (Wife of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very well looked after. The staff are very good, and kind to the less able residents, and give me reports on how he is doing.

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Review from Rosalind G (Daughter of Resident) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home and believe me I’ve visited a lot. It’s certainly the best in the area in my opinion. It is clean, well presented and safe. Staff are amazing. They are kind and caring and all have a good sense of humour. They treat residents with dignity and respect. Residents are well
looked after and very well fed. We take my father out regularly but he often doesn’t want to leave as the food is so good. The eating area is very pleasant as is the conservatory area where residents are treated to hair treatments. The only downside that I can see is the lack of time outside. However, I can understand this, as older people don’t cope well in the heat or the cold so finding the balance is difficult. The owner is present a lot and clearly genuinely cares. I strongly recommend this home.

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Review from H B (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only recommend Wensley House exceptionally. All the staff are warm, friendly and know all the residents so well. The facilities offer a "home from home" experience that is comfortable, excellent food and care. The residents are kept entertained with activities and one to one 'chats'. Wensley is
fantastic value for money and my Mum relaxed and loved her time there. The bedrooms are a good size, airy and always clean, as are the day rooms. This privately-run home offers so much more. Well run, well priced and highly recommended.

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Review from Jan H (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum first came here there were a few concerns raised but these have now been addressed. I cannot praise the home and staff enough.

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Review from Jenny W (Sister of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is safe and happy.

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Review from David C (Son of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wensley House is a very well run residence. Their best asset is their staff who we found to be faultless in their attention and care given to my father who I felt was extremely well looked after at all time.
Their assistance and concern was greatly appreciated by myself during a very difficult time.

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Review from Michelle S (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very caring and friendly. Constantly try to improve the home. The activities are great and the residents, including my Mum, appear to be very happy. Rooms are spacious and bright and clean. Would recommend.

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Review from Paula M (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy here and I have to say the staff are lovely and the food looks amazing. Her room is bright, clean and well looked after.

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Review from Keith V (Son of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Wensley House to be a well-run care home with good management. The staff are friendly, helpful and aware of residents and relatives needs. Accommodation is comfortable and clean. Meals are varied and to a high standard. Residents personal care is excellent. I think Wensley House is a good
place for my relative to be living, my mum is happy, safe and cared for.

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Review from P A (Son of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to the home in March. It appears her needs are being met. The home is always very clean. My mum has said she enjoys the food and there is enough.


One concern we have is that on our visits, there doesn't seem to be many activities going on and Mum expresses that she is bored.


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Review from Edwin R (Relative of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the staff here very obliging and very friendly, always helpful and will do anything. Nothing is too hard. They always offer tea or coffee or juice to relatives who are visiting. The owner is a lovely man, always helpful and willing to answer questions, likewise, staff. They allow visiting
time any time for as long as you like apart from midday meal times. They don't push you out, and security is very very good and secure. Lovely grounds, well kept and very clean environment, Glad we chose this residential home.

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Review from Claire K (Friend of Resident) published on 6 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and owner of Wensley House enough for their care, compassion, manners and professionalism which I witnessed when I went to visit my good friend when he was a resident here. Sadly, my friend has now passed away but I felt I had to write this review because, as a nurse by profession
myself, I was so impressed with their level of care and I thank them all from the bottom of my heart because I never worried about my friend being in their care.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Wensley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Wensley House is calculated as follows: ( (240 Excellents x 5) ) ÷ 240 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wensley House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Oct 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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