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Winchester House has a Review Score of 9.8 (9.797) out of 10, based on 12 reviews in the last 2 years. Over all time Winchester House has 14 reviews.
Review from Julie K (Daughter of Resident) published on 30 January 2025
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Overall Experience
5.0 out of 5
Reply from Arifah Hafeez, Registered manager at Winchester House
Thank you so much for your kind words and for sharing your experience. We are delighted to hear that your mum has settled in well and that both you and your sister feel happy with her care. Creating a warm, homely environment is at the heart of what we do, so it means a lot to know that it feels that way for your mum and your family. We'll be sure to pass on your lovely feedback to our staff, they will be thrilled to hear it. If there's ever anything we can do to further support your mum, please don't hesitate to reach out to us.
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Review from Simon C (Son of Resident) published on 2 January 2025
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Overall Experience
5.0 out of 5
Reply from Arifah Hafeez, Manager at Winchester House
Thank you so much for your kind words and for taking the time to share your experience. It means the world to us to know that your dad felt well cared for and supported during his time with us. Our team truly strives to provide a warm, home like environment and it is heartwarming to hear that your dad thought of our staff as friends. We are also delighted that he enjoyed the food and the assistance we offered it is always our goal to make every resident feel comfortable and valued. Your recommendation is deeply appreciated and we're honored to have been a part of your dad's care journey. Please don't hesitate to reach out if there's anything we can do for you in the future.
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Review from David C (Resident) published on 2 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Arifah Hafeez, Manager at Winchester House
Thank you so much for your kind words. It was an absolute pleasure to care for you during your time with us. You are such a lovely man with a fantastic sense of humor and all of us truly enjoyed your company. Your warmth, fantastic conversation, humorous stories and wit brightened our days and we're so pleased to know you felt happy and well looked after. We hope to have the pleasure of welcoming you back whenever you need us again
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Review from J G (Daughter-in-law of Resident) published on 19 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Arifah Hafeez, Registered manager at Winchester House
Thank you so much for your kind words and wonderful feedback about Winchester House. We're thrilled to hear that your mother-in-law is happy and thriving with us, it truly means the world to our team. Providing compassionate and empathetic care is at the heart of everything we do and it's incredibly rewarding to know that she feels supported and well cared for. We'll be sure to pass along your lovely comments to our staff, who take great pride in making every day special for our residents. If there's ever anything more we can do to enhance her experience, please don't hesitate to let us know.
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Review from Jeanette N (Daughter of Resident) published on 12 December 2024
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Overall Experience
5.0 out of 5
Reply from Arifah Hafeez, Registered manager at Winchester House
Thank you so much for your kind and thoughtful words about Winchester House! It truly means the world to us to know that you and your mother feel cared for and at ease here. Our goal has always been to create a warm, homely environment where every resident feels valued and supported, and feedback like yours reassures us that we're on the right path. We're so pleased to hear that your mother is happy with her care, enjoys the food, and feels at home in her room. Our team takes great pride in being able to provide not just care but companionship, especially for residents facing challenges like dementia. Your recognition of their patience and friendliness is deeply appreciated, it inspires us to keep doing our best every day. Thank you for entrusting us with your mother's care and for taking the time to share your experience. We're lucky to have families like yours as part of our Winchester House community.
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Review from A C (Nephew of Resident) published on 8 April 2024
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Overall Experience
5.0 out of 5
Reply from Arifah Hafeez, Director at Winchester House
Thank you for sharing such heartwarming sentiments about your dear aunt's experience at Winchester House. We're deeply touched by your kind words. Our team takes immense pride in providing exceptional care and creating a nurturing environment for all our residents. It brings us great joy to know that she feels content and cherished in our care. Our dedicated staff members work tirelessly to ensure her comfort and well-being, and we're grateful for the strong bonds they've formed with her over the years. We understand the importance of stability and familiarity for individuals with dementia and we're honoured to provide a consistent and supportive environment. The intimate size of our home allows us to tailor our care to meet her specific needs and we're pleased to hear that it has contributed positively to her experience. Please know that your aunt holds a special place in our hearts and we remain committed to providing her with the highest standard of care and compassion.
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Review from L R (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Arifah Hafeez, Company Director at Winchester House
Thank you so much for your heartfelt feedback regarding Mum's experience at Winchester House. We are immensely grateful for the trust you've placed in us to care for her. It brings us immense joy to hear that Mum has felt well looked after and respected. Providing care with dignity and compassion is at the core of our mission, and we are pleased that she feels valued and wishes to continue residing in our home. We are delighted to hear that your mother enjoys participating in the activities we offer and cherishes the companionship of both our staff and fellow residents. Creating a vibrant and engaging environment is important to us, and we're glad she finds joy and fulfilment in her interactions here. Communication is key, and we're committed to keeping you informed about Mum's well-being and any developments regarding her care. Your peace of mind is paramount to us, and we appreciate your confidence in our ability to provide a safe and nurturing environment for her.
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Review from Karen G (Daughter of Resident) published on 18 March 2024
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Overall Experience
5.0 out of 5
Reply from Arifah Hafeez, Company Director at Winchester House
Thank you very much for your kind words. We are delighted to hear that Dad is settling in well and enjoying his time here at Winchester House. It is wonderful to know that he is happy and that you have had positive visiting experiences. Our dedicated staff members strive to create a warm and supportive environment for all residents, and we are very grateful for your appreciation of their efforts.
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Review from K B (Daughter of Resident) published on 6 March 2024
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Overall Experience
4.0 out of 5
Reply from Arifah Hafeez, Director at Winchester House
It is heartening to hear that Winchester House has been a positive and caring home for Mum over the past six years. We appreciate your continued positive feedback about Winchester House being a nurturing and joyful environment for Mum. We sincerely appreciate your trust in us and consider it a privilege to care for your loved one. If there is anything we can do to enhance your family's experience or address any specific needs, please do not hesitate to reach out. Wishing you and your family continued moments of warmth, connection and comfort.
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Review from Maria O (Daughter of Resident) published on 5 March 2024
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Overall Experience
5.0 out of 5
Reply from Arifah Hafeez, Manager at Winchester House
Your heartfelt message warms our hearts. We are deeply touched by your kind words. It brings us immense joy to know that your mum has found comfort and thrived in our care. Our dedicated staff strives to create a home-like environment with personalized attention. Your recommendation means the world to us, and we are honoured to be a part of your mum's journey. Thank you for entrusting us with her care.
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Review from Kit L (Son of Resident) published on 27 February 2024
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Overall Experience
5.0 out of 5
Reply from Arifah Hafeez, Manager at Winchester House
Dear Kit,
Thank you from the bottom of our hearts for your heartfelt message. It is deeply gratifying to know that the care and support provided to your wonderful mum and dad have made a positive impact on your family.
At Winchester House, our primary mission is to create a home where residents are not just cared for, but truly valued as individuals. Your words affirm that our team's commitment to respect, humanity, and humour has resonated with your family, and that brings us immense joy.
We understand the challenges that come with dementia and Alzheimer's, and we are honoured to be part of your family's journey. The dedication of our staff to provide the best care, even in the face of complex needs, is a testament to the compassionate and skilled individuals we are fortunate to have on our team.
Your kind words about our responsiveness, openness, and the personalized care we offer mean the world to us. We strive to maintain a home where residents and their families feel heard, supported, and cherished.
We sincerely appreciate your trust in us and consider it a privilege to care for your loved ones. If there is anything more we can do to enhance your family's experience or address any specific needs, please don't hesitate to reach out.
Wishing you and your family continued moments of warmth, connection, and comfort.
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Review from Simon R (Son of Resident) published on 6 February 2024
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Overall Experience
5.0 out of 5
Reply from Arifah Hafeez, Director at Winchester House
Thank you so much for taking the time out to give us a five-star review. We would also like to thank you for acknowledging the dedication and hard work of our manager and staff. We are delighted to know you are happy with the care your father receives. We really appreciate your feedback.
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Review from Janet G (Daughter of Resident) published on 24 January 2023
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5.0 out of 5
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Review from Kathy M (Daughter of Resident) published on 12 December 2016
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4.0 out of 5
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The Review Score of 9.8 (9.797) out of 10 for Winchester House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.797 for Winchester House is calculated as follows: ( (115 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.797
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Winchester House is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 9 registered maximum number of service users is 1.8, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Nov 2018
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