Woodbury Court

Tavistock Road, Laindon, Basildon SS15 5QQ
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9.8 118 Reviews
  • Woodbury Court, Basildon
As you enter into Woodbury Court it seems very quiet and peaceful but as you move along the corridors and meet the residents and staff the home comes alive. Staff pride themselves on activity-based care and involve residents in all that they do. Promoting independence and choice is paramount.

The home has warm, welcoming and cosy dining rooms and lounges. But if a quiet place is needed that can also be found, choice is so important.

Woodbury Court was rated 'Outstanding' by the CQC following inspection in April 2017.

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Care Provided by Woodbury Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Mel Oliver (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (94)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Woodbury Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,240
    • Self-Funded Residential Dementia Care from £1,240
    • RESPITE Self-Funded Residential Care from £1,390
    • RESPITE Self-Funded Residential Dementia Care from £1,390
  • (these prices are only a guideline, please contact Woodbury Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Woodbury Court Reviews (118)

Total of 118, showing 21-40
9.8

Woodbury Court has a Review Score of 9.8 (9.846) out of 10, based on 37 reviews in the last 2 years. Over all time Woodbury Court has 118 reviews.

Overall Experience

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Review from Mandy B (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have left a review once before but feel I need to do so once again.
My mum has been a resident since September 2023, when she came after a short stay in hospital with a broken hip and then another care home.
Woodbury has been amazing to my mum and me.
The staff work so very hard and any small problems
are resolved quickly.
The hard work and care from management to cleaners is impeccable.
They are true angels.
Thank you.

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Review from J A (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Woodbury Court enough; they do so much to support the resident's wellbeing. Their communication with residents and their families is second to none. Despite the horrid realities of Alzheimer's disease, I know I am leaving my mum in safe and caring hands. Thank you so much, Woodbury.

Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you for your lovely review and we are so pleased to hear that you feel Mum is in good hands at Woodbury Court.


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Review from P W (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has always been well kept, clean, bright and the staff are welcoming, nothing is too much trouble. The management team are amazing, kind and always willing to listen. My mother has been at Woodbury Court for almost 4 years and the care has been excellent. Her dementia has deteriorated and she
is challenging to care for but the staff are really kind and try to engage with her at all times. The home has just had a refurbishment and it looks and feels fantastic; there always seems to be some activities and everyone is encouraged to participate and now with more access to the minibus there will be more trips out. No one would wish to be in a care home, but I can honestly say that I doubt that I could have found anywhere that I would have such confidence in.

Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you for your kind and wonderful feedback, it really is appreciated.


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Review from Helen R (Daughter of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home! The manager and the team always listen and sort any problems out quickly and efficiently. The staff are all friendly and helpful. Recently decorated, nice bright rooms. Lovely conservatory for the dining room downstairs.
Highly recommend this home.

Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you so much for your lovely review Helen and we are so pleased that you also like the new refurbishment.


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Review from Debbie R (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise Woodbury enough. The care they give both my mother and myself is exemplary. All members of staff are friendly, caring and supportive.
There is always so much for residents to do, and even though my mother will not leave her room, the staff never give up trying and encouraging her to
join in.
I always feel welcome, and I especially like the fact I can email anytime if I have any concerns and I get a reply quickly.
I love that whoever is around, be it carers, management, domestic staff, and maintenance all come and have a chat with both myself and mum. It really is a caring family environment.

Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you for your lovely review and comments; we are so pleased that you feel welcomed each time you visit.


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Review from K C (Sister of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Woodbury Court care home I have found from the manager, office staff, carers laundry staff and kitchen staff, and maintenance cannot do enough for you. Always polite, helpful and pleasant.

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Review from P M (Respite Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff all good. Food well good. Good home-cooked lovely food. Staff will always be on hand to help you night and day. Place nice and clean. Activities well good. Never left on your own. Staff show us lots of love.

Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you so much for your wonderful comments about the home and staff, we enjoy having you visit each week.


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Review from A H (Daughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent, really friendly. Lovely to my mum. Would definitely recommend this care home, more like a family.

Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you for such a lovely review and we are so glad that Woodbury Court, feels like family.


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Review from Sue H (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum joined the Woodbury Court family in December and the care and support we received in the lead-up to her coming to the home meant the world to us as it was a hugely emotional time. Since becoming a resident Mum quickly settled and has been extremely well cared for, nothing is too much trouble
and any issues/concerns that I have brought up have already been addressed, they are always one step ahead. The relief we feel whenever we visit to see happy smiling faces from everyone - the staff are very attentive and make you feel part of the Woodbury family. We consider ourselves very lucky she is there.

Reply from Mel Oliver, Home Manager at Woodbury Court

Hi, thank you so much for taking the time to review us and I am deeply happy that you are satisfied with the care being provided for Mum.


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Review from Vivien B (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Woodbury for a year; she’s safe and well cared for. She loves all the activities. The love you feel for the residents they care for and the families as well. I hope if I ever need care in my life, it’s here at Woodbury Court.

Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you, Vivien, for your feedback, and we are so pleased that Mum enjoys all the activities here at Woodbury Court. Your feedback is so valued.


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Review from Lyn M (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Woodbury Court since February 2019 and she has been looked after with the greatest of care for all that time. I always feel confident she is safe and looked after, especially when I go away. The manager and the undermanager and all the staff have created a lovely atmosphere where
there is always laughter somewhere. There are lots of activities for all and effort is made for individual activities too. The families are also included and there is always a shoulder to cry on or a listening ear when needed. I would not have my lovely mum in any other place.

Reply from Mel Oliver, Home Manager at Woodbury Court

Hi, thank you for your feedback and your continued support over the years, it's much appreciated.


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Review from Christine A (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Woodbury Court nearly seven years ago. She has been very happy there from day one. The manager and her deputy are approachable, hands-on and friendly and nothing is too much trouble. The staff are also friendly, helpful and hardworking. I would highly recommend this care home. We,
as a family, have peace of mind that our loved one is happy, settled and so cared for.

Reply from Lorraine Degville, Deputy Manager at Woodbury Court

Thank you for your response. I will ensure that this is printed and sent out for all staff to see. You are also a valued member of our Woodbury family!


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Review from Jill C (Daughter of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was quite poorly before going to Woodbury Court. She is now like a changed lady. She loves it at Woodbury Court, and they do so much with the clients. They join everyone in with everything they are doing in the day room every day. I like it as well because the staff take loads of photos of everyone
and put them onto their webpage. So you can see what your family is or has been up to when you are not there. The staff are very good with the clients. I honestly could not ask for any better care for my mum. Thank you to everyone for all you do for my mum, and you are all lovely and doing a fantastic job.

Reply from Lorraine Degville, Deputy Manager at Woodbury Court

Hi Jill, thank you for taking the time to leave us such a lovely review. It is a pleasure caring for your mum. We understand how difficult it can sometimes be to be separated from family and work hard to keep our Facebook page active with this in mind. We’re thrilled to hear that this offers you some comfort and connection. I will be sure to pass your kind words on to the team.


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Review from L H (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy with Mum's care. Unfortunately, Mum's health needs have changed since she has been in care, and the home and staff have adapted her care to reflect this. All staff are friendly and caring to Mum.

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Review from Jacqui T (Daughter of Resident) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been living in Woodbury Court for six months now and we have found the care is absolutely brilliant!
All the staff are attentive and kind. They have all supported Mum and our family when we needed it and continue to do so. There are plenty of activities daily for the residents and welcome
visits from our pets, which mum loves.
I honestly believe Mum has been fortunate to have a home here with such lovely staff members. I thank each and every one for their kind compassion and cheerful personality. It's a challenge at times, but the staff shine through.

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Review from C T (Son of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father became a resident, I have been impressed with the professionalism of the management team, who have kept me informed of issues arising with collaborative discussions on reactive strategies.
This is underpinned by the friendly and caring atmosphere created by the staff, who are fully
aware of my father's needs and likes.

Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you so much for your kind words. Our team always strive for the best quality care and support possible for both residents and their relatives, and the team will greatly appreciate your lovely feedback. Have a great day!


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Review from Martyn C (Son of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed with the level of care provided by the staff at Woodbury Court since my mother became a resident in October 2021. The approachable management team are always happy to discuss any matter regarding my mother's care and I have found the care team both cheerful and understanding when
interacting with the residents. I have no hesitation in recommending this excellent care home.

Reply from Mel Oliver, Home Manager at Woodbury Court

Hello Martyn, thanks for the review and for the full recommendation in Woodbury Court. It means so much to hear how satisfied you are with your mother's care and will pass on your lovely feedback to the team.


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Review from Paul R (Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff great, and the care given to me was very good. There's one thing that lets the place down the catering. A number of times I had to complain about the food. A few times I was given cooked meals that were cold and in some cases were still frozen.
It has to be said though that I got on well with
the staff both nursing and caregivers, I had a laugh with them sometimes too. They had a live singer perform some songs which were great, though I only listened from my room, it wasn't bad actually.
Overall, my experience was not too bad, but it would have been better if the food was better than it was because, as well as the above, they gave me baked jacket potatoes several days on the trot, which I took to rejecting. The same applies to the several plates of pasta bake I was given day after day.
Don't get me wrong, I like jacket potatoes and pasta bake too, but when you are given the same thing day after day, it can get a bit boring. But, as I said, my overall experience was good.

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Review from D P (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since July, after having a stroke then breaking her hip. It took a little time for her to settle but now she looks forward to spending her day with the other residents in the day rooms. She is happy. The staff are friendly and welcoming and genuinely care for their charges.
The home is clean and bright and the rooms are well furnished. Nothing is too much trouble for them. The staff are always on hand to help.

Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you so much for your kind words. We are grateful to hear how satisfied you are with your mother's transition to our care home and your confidence in our team. The team will greatly appreciate your lovely feedback. Have a great day!


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Review from Paul M (Son of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed in Woodbury in May after the passing of her best friend and companion of more than 40 years, who was also her carer. Her friend passed while she was in the hospital, and she was stuck in the hospital for two weeks before being placed in Woodbury. She was in a very fragile state
when she arrived there, traumatised by her friend's passing and the realisation that she could never go home again. She was truly blessed that she was placed in Woodbury as the kindness and care she received were exceptional. All the staff took to her and befriended her, especially one lady. In addition, the manager and the care home team were instrumental in assisting me in organising a transfer to a facility in Dublin, where I live. She only spent a short time there, but she made a big impression on everybody, as they did on her. While she wanted to move to Ireland to be closer to family, she still misses all her friends at Woodbury. Thank you for everything; we are forever in your debt.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Woodbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Woodbury Court is calculated as follows: ( (376 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 434 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodbury Court is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Mel

Mel Oliver

Job Title: Home Manager

Joined: 2016

Welcome to Woodbury Court. My name is Mel and I am the Home Manager. Woodbury Court is purpose-built and provides residential care for up to 94 residents. Our home consists of 5 homely suits; Rose and Tulip on the ground floor, and Ivy, Lotus and Jasmine on the first floor. Each suite has its own lounge and dining room, as well as communal facilities. Each bedroom benefits from its own en-suite. We provide a hairdressing service in our salon, and our ‘Allsorts’ tea room is very popular with residents and visitors. We offer a wide range of activities which include live entertainment, budding bakers, arts and crafts, and a weekly visit from Poppy the PAT dog. We would like to invite you to come and view our lovely home and meet our team. We are very happy to answer any questions that you have and look forward to welcoming you.


Sarah

Sarah Foxton

Job Title: Home Administrator

Joined: 2016

Hi, I am Sarah Foxton. I am the Financial Administrator at Woodbury Court.


I have been part of the Woodbury Court family for eight wonderful years. In my role as Financial Administrator, I enjoy meeting new people and reminiscing with our residents, listening to their cherished memories and fascinating stories.


Beyond work, I love contributing to the home’s vibrant atmosphere, especially when helping to decorate for special events. A fun fact about me: I once won £2,500 on a slot machine during a trip to Las Vegas!


Before joining Woodbury Court, I worked for the Metropolitan Police. I am also a qualified first aider and have successfully passed my basic driving course.


In my free time, I enjoy reading, creating diamond art, going to the cinema, and socialising. Arts and crafts are a passion of mine, and I love bringing creative projects to life.


Lorraine

Lorraine Degvaille

Job Title: Deputy Manager

Joined: 2013

My name is Lorraine Degville, Deputy Manager at Woodbury Court.


I have been with Runwood Homes for over 10 years, and I truly love my job. One of the most rewarding parts of my role is spending time with the residents each day, getting to know them personally, and ensuring they experience the best day possible through excellent care and kindness. I also enjoy meeting their families and working alongside the amazing team at Woodbury Court.


I hold a Level 5 qualification in Health and Social Care, which has helped me to grow professionally and provide the highest standard of care.


A fun fact about me is that I know and can perform the entire routine of Tina Turner’s "Proud Mary"!


In my free time, I enjoy reading, spending time with my family, and going on days out.


Kristina

Kristina Baltrimieno

Job Title: Lifestyle Coordinator

Joined: 2020

Kristina
Lifestyle Coordinator at Woodbury Court


I’ve been working at Woodbury Court for 4 wonderful years, and my goal every day is to make the residents smile. I love being creative and bringing joy through fun activities and events. A fun fact about me: I’m a bit of a crazy girl! I hold NVQ Level 2 & 3 qualifications, and my true passion lies in arts and crafts, which I enjoy sharing with others.


Paul

Paul Little

Job Title: Lifestyle Coordinator

Joined: 2022

My name is Paul Little, Lifestyle Coordinator at Woodbury Court Care Home.


I have been working at Woodbury Court for 2 years, where I thrive in a fun, family-orientated environment. As a Lifestyle Coordinator, I’m passionate about helping the residents and creating a positive atmosphere for them. I hold a Level 3 NVQ qualification and am always looking for new ways to enrich the lives of those in my care.


My fun fact is I own a tropical discus fish from the Amazon and once had the opportunity to meet Dannii Minogue! In my free time, I enjoy singing karaoke and travelling.


Neil

Neil Potkin

Job Title: Care Team Leader

Joined: 2010

My name is Neil Potkin. I am a Care Team Leader at Woodbury Court Care Home. I don't have a profile picture as I don't like my photo taken. But I wanted you to know a little about me.


I have been with Runwood Homes for over 14 years, working in various capacities to support the care team and residents. Currently, I hold the role of Care Team Leader at Woodbury Court Care Home.


I have an NVQ Level 1 & 2 in Food Preparation and Hospitality, as well as an NVQ Level 2 in Web Design and Development. My experience spans both the care and hospitality industries, allowing me to bring a diverse set of skills to my role.


A fun fact about me is that I once jumped into a river in Ireland to save a dog that had fallen in and got its paw caught between two rocks. Over the years, the river has grown deeper and more treacherous—depending on who I'm telling the story to!


In my spare time, I enjoy gardening, cooking, and baking. I also love reading and spending time with my dogs.


John

John Nicholson

Job Title: Maintenance

Joined: 2015

My name is John, and I work as the maintenance man at Woodbury Court. I love the people I work with, as well as the wonderful residents I serve every day. In addition to my maintenance skills, I’ve earned a care certificate, reflecting my commitment to providing support in all aspects of my role.


A lesser-known fact about me is that I can drive Army vehicles—a skill I’m proud of and always happy to share stories about! In my free time, I enjoy watching my son play rugby, which brings me so much joy and pride.