Woodbury Court

Tavistock Road, Laindon, Basildon SS15 5QQ
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9.8 118 Reviews
  • Woodbury Court, Basildon
As you enter into Woodbury Court it seems very quiet and peaceful but as you move along the corridors and meet the residents and staff the home comes alive. Staff pride themselves on activity-based care and involve residents in all that they do. Promoting independence and choice is paramount.

The home has warm, welcoming and cosy dining rooms and lounges. But if a quiet place is needed that can also be found, choice is so important.

Woodbury Court was rated 'Outstanding' by the CQC following inspection in April 2017.

Care Provided by Woodbury Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Mel Oliver (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (94)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Woodbury Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,240
    • Self-Funded Residential Dementia Care from £1,240
    • RESPITE Self-Funded Residential Care from £1,390
    • RESPITE Self-Funded Residential Dementia Care from £1,390
  • (these prices are only a guideline, please contact Woodbury Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Wheelchair Access
  • Visiting
  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking
  • The home includes dedicated parking spaces.


Total of 118, showing 41-60
9.8

Woodbury Court has a Review Score of 9.8 (9.846) out of 10, based on 37 reviews in the last 2 years. Over all time Woodbury Court has 118 reviews.

Overall Experience

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  • 15
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Woodbury Court since February 2022. She suffered a stroke last Christmas and went from a very active person to one needing professional care. My family and I have been extremely pleased with the professional level of care our mum/nan has received.
All the staff are very
friendly and the love and patience they show are humbling.
In May, Mum suffered another stroke. This affected her even more than previously. The management at Woodbury Court stepped up and continue to care so well. The general attitude within the home gives us confidence that proper care is afforded to our much-loved mum/nan at all times.
The manager and staff are very approachable and deal with any problems promptly and always with a smile.
I doubt anyone would want their parent in a home but if this is required for the best care I would think one would be hard pressed to find a better, more caring home.

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Overall Experience  Overall Experience 5.0 out of 5

Warm and welcoming felt like home from home for Dad. My father was very nervous about taking some respite for a couple of weeks but the staff made him feel very safe and were very attentive to his needs. In the few weeks he has spent at Woodbury Court we noticed his speech was vastly improved. All the
staff we found were friendly and very professional, they also made our family more relaxed. A big thank you from my dad, as well as ourselves.

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Overall Experience  Overall Experience 5.0 out of 5

Woodbury Court is a lovely, clean and caring home. My husband entered in September 2021 and has settled happily. He has Alzheimer's so is in a world of his own but gets on well with all the staff. The staff are amazing in what they do to entertain residents and they had an amazing Jubilee party in the
car park, which residents and visitors thoroughly enjoyed. You can visit any time and do not have to make an appointment which is a good sign that they are always pleased to see you.

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Overall Experience  Overall Experience 5.0 out of 5

My dad has only been at Woodbury Court for a couple of months, in this time I have seen a huge improvement in not only his health but well-being too. Every time I visit there is always something going on, tea parties, music, raffles, Easter hunt, days out and more.
Like most elderly people my dad was
lonely, I’m seeing him smiling like I’ve not seen in years and that’s all down to each and every one of the team there, they’re all super friendly and they work hard to keep all the residents happy and the place is spotless. I leave him knowing he’s happy and in good hands.

Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you, Tracy, for your lovely review and we are so happy that you have seen such an improvement in Dad's overall well-being.


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Overall Experience  Overall Experience 5.0 out of 5

A nice atmosphere for the residents and everyone you meet are very friendly and chatty making you feel very welcome.
The manager has been great helping us with all the paperwork etc and all the staff are very helpful.
The rooms are clean and light as are the corridors, lounge and breakfast room.
I
would recommend this care home as a great place for your loved one to become a resident.

Reply from Mel Oliver, Home Manager at Woodbury Court

Hello, thank you for the review. The environment we present to our residents are always at the highest standards of cleanliness and social engagement. We are so grateful that you recommend our home, thanks again for the kind words.


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Overall Experience  Overall Experience 5.0 out of 5

My brother went into Woodbury Court for respite care last summer and the staff took such wonderful care of him that he stayed. Woodbury Court opened its arms and hugged him and haven’t stopped yet. My brother was black and blue from the falls he had had after several operations - since being at Woodbury
Court he has not fallen once. He has a smile on his face all day every day - he is clean and smart and so cared for and surrounded by wonderful caring staff. Thank you from the bottom of my heart for changing the life of my brother and making him happy again

Reply from Mel Oliver, Home Manager at Woodbury Court

Hello Tricia, thank you so much for the feedback. The care and attention to our residents are the number one priority, and we appreciate how satisfied you are with your brother's care. We are always here to help with any other enquiries and thank you again for your wonderful review.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Woodbury Court since 2019 after her former home closed, we were nervous as she was happy in her previous residence, however, we needn't have worried. Woodbury Court has been marvellous for my mum even in the very difficult Covid times. She is well looked after and all
the staff I have met do a wonderful job.

Reply from Mel Oliver, Home Manager at Woodbury Court

Hello David, thank you for the review. We appreciate how satisfied you are with your mother's transition into Woodbury Court. We understand transitioning is not easy and we are grateful for your positive feedback on how we have helped you.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since July 2020, throughout the whole pandemic. Despite extremely difficult circumstances, all staff, and especially carers, have been excellent throughout her stay. They make her feel special and are always mindful of her health and well-being. Both managers and carers alike
keep us continually appraised of any incidents or issues affecting Mum and have accommodated visits whenever prevailing conditions have allowed.
Woodbury Court is clean and well maintained and there is an emphasis on maximising communal interaction when appropriate within ongoing Covid restraints making the best use of garden, lounge and dining areas for residents.
The carers are thoughtful, considerate and kind and invariably display a tenderness when dealing with Mum and she herself recognises their devotion to her and to others.
Managers and staff have been courteous, polite and very helpful throughout the duration of Mum’s stay

Reply from Mel Oliver, Home Manager at Woodbury Court

Hello Paul, thank you for the review. We appreciate reading your positive comments, and your feedback greatly enhances the services and care we provide to our residents. We are happy that you are satisfied with your mother's care.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has settled into the routine of the home now, having moved in last May, the care she is getting is excellent, and she is a lot happier now she has settled. Her room is bright and airy and is kept clean and tidy, as are the communal areas. Despite all the problems being thrown up by constant isolations
and closures caused by various Covid outbreaks the staff have still been able to organise special treats and activities which the residents enjoy, such as coffee mornings, crafts, games etc. The staff do have a very welcoming and caring attitude whenever I visit or phone, and I would not hesitate to recommend this home to anyone who has a relative that needs care as they get older and frailer or suffer from dementia.

Reply from Mel Oliver, Home Manager at Woodbury Court

Hello David, we appreciate that you are happy with your mother's care. We value the comments and feedback that residents have on our activities, and we are grateful that you recommend Woodbury Court. Thanks again for the review.


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Overall Experience  Overall Experience 5.0 out of 5

This is our second experience of Woodbury Court after Dad spent 3 happy years there, from 2014 to 2017. In both cases, the home has always been kept in excellent condition and the staff from the management down have been friendly, helpful and attentive.

Reply from Mel Oliver, Home Manager at Woodbury Court

Hello Tony, thanks so much for the review. We take care in the cleanliness of the environment we provide for residents, and we are grateful to hear you are satisfied with your uncle's care. Thanks again for the positive feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Our family feel we are so lucky to have found Woodbury Court for my mum.
All the staff are so friendly and kind. Nothing is too much trouble for them. The management team are very approachable. Any little concern you may have, it is very easy to talk to them about it and it will be dealt with promptly
and effectively.
The building is well kept and the bedrooms are lovely. My mum has her own armchair in her room which makes it feel like home for her.
If Mum isn’t well or has a fall the staff always let me know and reassure me that she is okay.
Through these difficult times of Covid, it has been reassuring to know that she is so well looked after.
She takes part in many of the activities that take place, such as pizza making, coffee mornings, church service and sing songs! (When restrictions allow)
The staff all work so hard to give the residents a happy life in Woodbury Court. Thank you!

Reply from Mel Oliver, Home Manager at Woodbury Court

Hello Lynne, thank you for the review. All of our staff, from our management to our care team, are open and approachable to all enquiries our residents and relatives have. We really appreciate your satisfaction with your mother's care, especially during the pandemic. Thanks again for the wonderful comments.


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Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Woodbury Court in 2017 as she has dementia and needed 24/7 support. I have nothing but praise for the staff and management who have made it a proper home for her and given her the support and care she needs. The home has been regularly redecorated and improved and is always immaculately
clean. Her room is lovely and bright, the food is of a high standard with a selection of choices and you can see into the kitchen when you visit and it is spotless. They organise activities e.g. nail painting, pizza decorating etc. Clothes are laundered regularly and hung up in her wardrobe. Unfortunately, Mum has had to be hospitalised on a few occasions and each time I’ve had the staff and management calling me regularly to see how she is. They really care and regularly sent photos of Mum during the lockdowns. I have no hesitation in recommending Woodbury Court and would like to thank the staff and management for their professionalism and hard work.

Reply from Mel Oliver, Home Manager at Woodbury Court

Hello John, thank you for the review. We always engage our residents in the activities we set, and their voice and opinion is a high priority to us. We are grateful that you appreciate the services we have provided for your mother's care. Thanks again for the feedback.


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Overall Experience  Overall Experience 5.0 out of 5

The carers here do go above and beyond. They all seem to care very much about the residents.
Must be hard with the lockdowns for staff and residents, but they soldier on.
When they can, there are activities for residents and a hairdresser during the week, which is great. There is a small garden which
should look good in the spring.
The courtyard to be fair could benefit from a good spruce up, but guess that is up to directors.
But the carers, management, receptionist, kitchen staff and laundry ladies all do their very best for the residents and I couldn’t hope for anymore and feel confident my mother is in safe and caring hands, which is all I could hope for.

Reply from Mel Oliver, Home Manager at Woodbury Court

Hello Janet, thanks for the review. Your feedback greatly enhances the care we cater to our residents, and staff are thankful for your informative and insightful comments. We are happy that you are satisfied with your mother's care.


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Overall Experience  Overall Experience 5.0 out of 5

Woodbury Court is a great care home. My grandmother has severe dementia and has been there since around 2011. Management will go above and beyond to help and care for your loved ones. It can be hard to have a family member who suffers from this awful disease, but they support you through it so well.
Thank you to all the staff there!

Reply from Mel Oliver, Home Manager at Woodbury Court

Hello Max, we are so grateful to hear you send your full recommendation for Woodbury Court. We believe relatives are always as important as our residents, and we are so appreciative to hear you are satisfied with your grandmother's care.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has struggled with severe dementia for many years and is unable to communicate clearly. She has lived at Woodbury Court for the past year. The Manager and her team are incredibly professional and organised which is very reassuring as a loving relative. The entire home is kept in immaculate condition.
Rooms are thoroughly cleaned and aired every day and there has never been that 'old people smell' that many care homes suffer from. There is a very warm family feel amongst the staff and all the residents are treated as part of this caring family. Meals are always generous and varied and mum enjoys the regular tea and biscuits throughout the day! She has a weekly blow dry with the hairdresser and all of her clothes are clean and hung neatly in her wardrobe. I would not hesitate in recommending this home and the wonderful team. It is a tough job and yet these professionals make it look easy.

Reply from Alison Lawrence, Home Manager at Woodbury Court

Hello Deb, we are so thankful to hear you are sending your full recommendation to Woodbury Court. We always seek the best possible care in every setting, including the environment, food and activities for our residents. Thanks again for the insightful review.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been very happy in Woodbury Court, every member of staff is so caring and have made her feel at home. They are extremely considerate to all mum's needs, would not hesitate in recommending the home to anyone. We have found the carers are prepared to go above and beyond to ensure my mum is
safe and her needs are met.

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Overall Experience  Overall Experience 5.0 out of 5

My mum enjoyed her stay at Woodbury Court while awaiting the return of my dad from hospital. I cannot praise the staff at Woodbury Court enough. This was my mum's first experience of residential care. The receptionist especially made my mum feel very safe and welcomed. My mum enjoyed a bubble bath,
a haircut - by a lovely/very professional hairdresser, and a manicure. Mum is at home now with my dad, but she is singing praises of the care she received. A big thank you to Woodbury Court for Mum's care - it is very much appreciated.

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Overall Experience  Overall Experience 5.0 out of 5

Great care home. Management are brilliant, couldn't be happier. The care they give my grandad is second to none. He is always well presented and I know he's not the easiest to persuade, to keep his hygiene to a good standard. Thank you to all the staff that work there.

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Overall Experience  Overall Experience 5.0 out of 5

I wanted to leave a review based on my recent experience visiting my Mum at Woodbury Court. Yesterday I managed to have a contact visit with my mum for the first time, and it was wonderful. I had a Lateral Flow covid test and wore PPE for my visit. The whole process was simple and the staff managed
to keep the situation professional but light-hearted (even though this is a very serious time). I had seen Mum previously, in the "bubble" visiting area, which was great, but this was a million times better. The staff at Woodbury Court have been taking great care of my Mum (we haven't actually been into the home since my mum moved there during the pandemic). Mum's room is bright and airy and spotlessly clean. The whole environment was so homely and welcoming, it was a massive relief to know that our mum is receiving the best care in such a wonderful place.
The whole team at Woodbury Court have a lot to be proud of, especially since they have been working under such demanding circumstances.

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Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Woodbury Court when it became safer for her to be there, during her battle with Alzheimer's. Right from the start, the manager was so helpful and reassuring. Every single person we spoke to, was so helpful and more importantly, you could tell from the way they spoke to us and all the
other residents, that they do really care and were very kind to everyone. Unfortunately, my mum came out of hospital and wasn't very well and they were just so compassionate and helpful and very thoughtful of the whole family. One carer, in particular, was especially helpful and the lady on reception. I don't know all their names, but every one looked after us, the family and our mum, in a very sensitive and caring way. We will be forever grateful. Thank you so much to everyone.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Woodbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Woodbury Court is calculated as follows: ( (376 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 434 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodbury Court is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Mel

Mel Oliver

Job Title: Home Manager

Joined: 2016

Welcome to Woodbury Court. My name is Mel and I am the Home Manager. Woodbury Court is purpose-built and provides residential care for up to 94 residents. Our home consists of 5 homely suits; Rose and Tulip on the ground floor, and Ivy, Lotus and Jasmine on the first floor. Each suite has its own lounge and dining room, as well as communal facilities. Each bedroom benefits from its own en-suite. We provide a hairdressing service in our salon, and our ‘Allsorts’ tea room is very popular with residents and visitors. We offer a wide range of activities which include live entertainment, budding bakers, arts and crafts, and a weekly visit from Poppy the PAT dog. We would like to invite you to come and view our lovely home and meet our team. We are very happy to answer any questions that you have and look forward to welcoming you.


Sarah

Sarah Foxton

Job Title: Home Administrator

Joined: 2016

Hi, I am Sarah Foxton. I am the Financial Administrator at Woodbury Court.


I have been part of the Woodbury Court family for eight wonderful years. In my role as Financial Administrator, I enjoy meeting new people and reminiscing with our residents, listening to their cherished memories and fascinating stories.


Beyond work, I love contributing to the home’s vibrant atmosphere, especially when helping to decorate for special events. A fun fact about me: I once won £2,500 on a slot machine during a trip to Las Vegas!


Before joining Woodbury Court, I worked for the Metropolitan Police. I am also a qualified first aider and have successfully passed my basic driving course.


In my free time, I enjoy reading, creating diamond art, going to the cinema, and socialising. Arts and crafts are a passion of mine, and I love bringing creative projects to life.


Lorraine

Lorraine Degvaille

Job Title: Deputy Manager

Joined: 2013

My name is Lorraine Degville, Deputy Manager at Woodbury Court.


I have been with Runwood Homes for over 10 years, and I truly love my job. One of the most rewarding parts of my role is spending time with the residents each day, getting to know them personally, and ensuring they experience the best day possible through excellent care and kindness. I also enjoy meeting their families and working alongside the amazing team at Woodbury Court.


I hold a Level 5 qualification in Health and Social Care, which has helped me to grow professionally and provide the highest standard of care.


A fun fact about me is that I know and can perform the entire routine of Tina Turner’s "Proud Mary"!


In my free time, I enjoy reading, spending time with my family, and going on days out.


Kristina

Kristina Baltrimieno

Job Title: Lifestyle Coordinator

Joined: 2020

Kristina
Lifestyle Coordinator at Woodbury Court


I’ve been working at Woodbury Court for 4 wonderful years, and my goal every day is to make the residents smile. I love being creative and bringing joy through fun activities and events. A fun fact about me: I’m a bit of a crazy girl! I hold NVQ Level 2 & 3 qualifications, and my true passion lies in arts and crafts, which I enjoy sharing with others.


Paul

Paul Little

Job Title: Lifestyle Coordinator

Joined: 2022

My name is Paul Little, Lifestyle Coordinator at Woodbury Court Care Home.


I have been working at Woodbury Court for 2 years, where I thrive in a fun, family-orientated environment. As a Lifestyle Coordinator, I’m passionate about helping the residents and creating a positive atmosphere for them. I hold a Level 3 NVQ qualification and am always looking for new ways to enrich the lives of those in my care.


My fun fact is I own a tropical discus fish from the Amazon and once had the opportunity to meet Dannii Minogue! In my free time, I enjoy singing karaoke and travelling.


Neil

Neil Potkin

Job Title: Care Team Leader

Joined: 2010

My name is Neil Potkin. I am a Care Team Leader at Woodbury Court Care Home. I don't have a profile picture as I don't like my photo taken. But I wanted you to know a little about me.


I have been with Runwood Homes for over 14 years, working in various capacities to support the care team and residents. Currently, I hold the role of Care Team Leader at Woodbury Court Care Home.


I have an NVQ Level 1 & 2 in Food Preparation and Hospitality, as well as an NVQ Level 2 in Web Design and Development. My experience spans both the care and hospitality industries, allowing me to bring a diverse set of skills to my role.


A fun fact about me is that I once jumped into a river in Ireland to save a dog that had fallen in and got its paw caught between two rocks. Over the years, the river has grown deeper and more treacherous—depending on who I'm telling the story to!


In my spare time, I enjoy gardening, cooking, and baking. I also love reading and spending time with my dogs.


John

John Nicholson

Job Title: Maintenance

Joined: 2015

My name is John, and I work as the maintenance man at Woodbury Court. I love the people I work with, as well as the wonderful residents I serve every day. In addition to my maintenance skills, I’ve earned a care certificate, reflecting my commitment to providing support in all aspects of my role.


A lesser-known fact about me is that I can drive Army vehicles—a skill I’m proud of and always happy to share stories about! In my free time, I enjoy watching my son play rugby, which brings me so much joy and pride.