Woodbury Court

Tavistock Road, Laindon, Basildon SS15 5QQ
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9.8 118 Reviews
  • Woodbury Court, Basildon
As you enter into Woodbury Court it seems very quiet and peaceful but as you move along the corridors and meet the residents and staff the home comes alive. Staff pride themselves on activity-based care and involve residents in all that they do. Promoting independence and choice is paramount.

The home has warm, welcoming and cosy dining rooms and lounges. But if a quiet place is needed that can also be found, choice is so important.

Woodbury Court was rated 'Outstanding' by the CQC following inspection in April 2017.

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Care Provided by Woodbury Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Mel Oliver (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (94)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Woodbury Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,240
    • Self-Funded Residential Dementia Care from £1,240
    • RESPITE Self-Funded Residential Care from £1,390
    • RESPITE Self-Funded Residential Dementia Care from £1,390
  • (these prices are only a guideline, please contact Woodbury Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Woodbury Court Reviews (118)

Total of 118, showing 61-80
9.8

Woodbury Court has a Review Score of 9.8 (9.846) out of 10, based on 37 reviews in the last 2 years. Over all time Woodbury Court has 118 reviews.

Overall Experience

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Date Published

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Review from Sue N (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a ‘room’ visit with my mum today. The procedure before seeing ran like clockwork. My lateral flow test for Covid performed, a wait in my car for the result (negative) PPE given to wear and then a socially distanced extremely pleasant visit with my mother.
She looked well presented and cared for,
her hair was long (as was expected) but washed and ‘styled’ her nails shaped and painted, her clothes clean and tidy, she looked well-fed and she was very happy. Her room looked homely and was clean and tidy with all her personal effects arranged neatly. Her clothes in her wardrobe and chest of drawers were neat and tidy as was her bedding. Overall she was well looked after.
All the staff that I saw were chatty and seemed pleased to see me. I think they too were glad to have relatives and friends visiting again.
During ‘lockdown’ I have had pictures sent to me of my mum enjoying herself, interacting with staff and other residents and having ‘pamper parties’.

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Review from Jackie S (Daughter of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the staff to be very friendly and when I ask questions, the staff will answer and find things out for me if they don't know. My mum is happy and this makes a big difference. I think Woodbury Court could do with a bit of upgrading in parts but overall, it's a lovely home and I appreciate all
they do.

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Review from Ann C (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodbury Court is a jewel in the crown of care homes and I am so glad that Mum has found herself there. We had no choice, as she had broken her hip and after an operation, was taken there automatically and has now been a full-time resident for over a year. And what a year it has been. Throughout this
challenging period, her care as well as the management of the home itself, hasn’t altered. Proactive, pragmatic and principled, they have navigated us as a family through the most stressful of times. Even when mum had a stroke and was admitted to hospital and when she contracted covid, my brother and I have been notified calmly, kept abreast of the situation and supported. Mum has coped brilliantly as a result and has literally adopted so many of the carers as her own friends and family. It’s lovely to see. Even though Mum is coping with Alzheimer’s, her face lights up and she talks to every one of those carers and managers (who, if I could name them on here, I would). You are all exemplary.

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Review from Stephen C (Son of Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Woodbury Court could not be more caring. Mum came from another care home which I thought was good but Woodbury Court has been so much better. I am so happy that Mum is in this care home. Thank you so much.

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Review from Anna W (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Woodbury since last year and the care that he has received has been amazing. With lockdown, it has been so difficult as I haven’t been able to visit and so, when the pod was opened 3 weeks ago, I jumped at the chance of a visit. It was such a lovely experience and being able to see Dad
again was fabulous. The manager and her team are fantastic, nothing is too much trouble for them and they keep in contact with me regularly. Dad is happy and that is the most important thing.

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Review from Kerry W (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with Woodbury Court since May 2020. I cannot praise them enough for the care and attention they have given her. Through the toughest times, they have done an amazing job to keep her safe, comfortable and happy. Mum's case is complex, and they have always been in our corner working with
us to get Mum the healthcare she needs. I cannot recommend Woodbury enough and feel so lucky that we have found such a wonderful group of people to help us look after Mum.

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Review from Michael S (Son of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the home highly enough. Dad had Alzheimer's and spent three years in the home where the care had a massive positive impact on his well being. Sadly, Dad was diagnosed with Covid in late 2020 whilst a resident in the home. His condition worsened and he had to be admitted to the local
hospital. Efforts by the hospital were only partially successful and he was discharged back to the home in December. Despite not being a nursing home, the home was able to put a palliative care plan in place with the local hospice which ensured that dad's last days were as comfortable as possible. They were sensitive to both his needs and those of his close relatives and all the family think they went beyond what was expected in the care they provided.

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Review from Gary S (Son of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting mum for the 1st time this year, I was so pleased to see her. The home provided a pod which made our visit very safe for mum and me. I would like to say a big thank you to all the ladies working at the home as they are doing a great job in difficult circumstances at the moment. Mum looks
very well cared for as always and I'm sure we all can not wait to be back to normal when safe again. I would recommend Woodbury Court and all their staff if anyone is considering moving a relative into their care for a long or even short-term respite. Well done to the manager and your whole team for what you do.

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Review from Lynn W (Daughter of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately my dad passed away this morning, I have nothing but praise and admiration for every single member of staff at Woodbury Court! For us as a family, it was our second home! Always made to feel welcome, nothing was too much trouble, and my dad loved you all! For the last 3 years including
Covid, the care that Dad received was second to none! You are amazing and we thank you all from the bottom of our hearts!

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Review from Karen M (Niece of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle was moved to Woodbury Court from another care home as it was closing down in May. This was when COVID-19 was at a high so we have been unable to visit him at this new home. It was lovely to finally be able to visit my Uncle who I had not seen since 13th March. The visit was very well organised
and he was well prepared for the visit. Thank you for looking after him he seems very happy and is getting on well with all the staff. Thank you.

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Review from Allen P (Son of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We came over to see Mum for the first time since the 18th of March. We meet her in the garden, the care nurse was with us at all times. It was wonderful to see her after all this time, she was very pleased to see us. The home had organised the visit for us by appointment and was very well organised.
Throughout the last 3 months, they have been us sending us photos of mum's progress and keeping us up to date. They are doing an amazing job in very difficult circumstances, and have certainly kept the virus at bay. Thank you for looking after her.

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Review from Marian L (Sister of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother in law was moved to Woodbury Court from another care home as it was closing down in May. This was when COVID-19 was at a high so we have been unable to visit him at this new home. They have kept us informed of his settling in period and progress regularly including photographs and conversations
with him on the phone. On Friday we were able to see him in the home's garden. It was wonderful to see him after 3+months. The visit was very well organised and he was well prepared for the visit. Top marks to the manager and her team. Thank you.

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Review from Maureen M (Sister of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today was the first time in over three months that I was able to see my brother, was so pleased to see him and to see how well he looked and how happy he is, he has only been in this home for about four weeks and has settled in so well which is a credit to all the staff. Thank you for your care and
attention.

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Review from Pauline C (Daughter of Resident) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a social distancing visit with my mum for the first time in 12 weeks, it was a well-controlled visit. The care home has done an excellent job of looking after her during this pandemic.
They keep me informed at all times. Have sent me photos of mum getting involved with staff and other residents
during the lockdown when I could not see mum face to face.
They are all doing an amazing job.

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Review from Abigail A (Granddaughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been living at Woodbury Court for around three and a half years and I could not recommend this care home more. The staff are so welcoming, friendly and helpful. The facilities are clean and modern, and the food smells amazing – my nan always looks forward to her tea breaks during the day!
There is consistent communication via email/calls to provide regular updates and this is particularly appreciated during the Covid-19 pandemic. The staff have also organised several video calls with my nan during lockdown and it has been so wonderful to be able to communicate with her over the past couple of months when I haven’t been able to visit in person.
I just want to say a big THANK YOU to all the carers and staff who have continued working during these troubling times. Your optimism, kindness and compassion shine through and I, like so many others, am so grateful for the incredible service you provide for our loved ones.

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Review from John (Brother-in-law of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodbury Court is an excellent care home. The management and staff are always available to discuss any issues that they or I have in relation to my sister-in-law's care. Although she can be difficult or demanding at times the staff always take it in their stride and remain cheerful, helpful and professional.
My sister-in-law has settled in very well and appears to be very happy in her surroundings.

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Review from Kim S (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in this care home for a number of years now and has always been cared for with the greatest respect and dignity.
She is always clean and well presented, and recently whilst I have been unable to visit, the staff have sent me regular photos of Mum, which is such a help in these difficult
times. Great care home and lovely staff; couldn't wish for more.

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Review from Elaine O (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a daughter of a person who has been a resident for a number of years at Woodbury Court. My sister and I visit regularly. We have always been extremely pleased with everything. The staff, accommodation, cleanliness - everything - has been of the highest standard. During this lockdown period,
they are keeping us up-to-date with everything including regular photos sent to us of our mum. When it was decided, quite a few years ago, that a care home was necessary for our mum, we were very careful indeed in choosing one and we have never, for a moment, regretted our choice. Mum is very happy there and our late dad, who also needed a care home a year after mum, was also a resident for many years. Again, we had no complaints and indeed when he was very near to the end of his life, they couldn't have been more helpful. Well done Woodbury!

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Review from Paul B (Son of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father passed away some six years ago, my mum could not cope without him. Life seemed to be over and she became mentally unstable and extremely unwell. As a result, she became sectioned under the mental health act and my sister decided to look for a care home to save her from herself, really
she was very ill, we approached Woodbury Court and was welcomed by the house manager who was very professional in her application and the staff were very reassuring with the task that was ahead for us all. They have been brilliant with mum over the time she has been there and basically given her a life we thought she could never have again. They look after her which is something me and my family are extremely grateful for.

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Review from Lauren H (Granddaughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has lived at Woodbury Court for almost four years now. She has dementia which has worsened over time. We lost my mum in 2018 and the staff were fantastic to me and my Nan, a male carer, in particular, my Nan loves and he brought her to my Mums funeral as we couldn’t get her safely in the funeral
cars. I expected I would need to follow the funeral with my Nan in a cab and was unbelievably grateful for his assistance. My Nan is so happy at Woodbury, she's always smiling and giggling with the staff and tells me how lovely they are. Nan is well cared for and the food always looks great. More funding /budget is needed by the care home Group to supply more regular transport for the homes to be able to take residents out and about. I feel my Nan would really benefit from leaving the home a bit more and does really enjoy herself when she has a change of scene.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Woodbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Woodbury Court is calculated as follows: ( (376 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 434 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodbury Court is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Mel

Mel Oliver

Job Title: Home Manager

Joined: 2016

Welcome to Woodbury Court. My name is Mel and I am the Home Manager. Woodbury Court is purpose-built and provides residential care for up to 94 residents. Our home consists of 5 homely suits; Rose and Tulip on the ground floor, and Ivy, Lotus and Jasmine on the first floor. Each suite has its own lounge and dining room, as well as communal facilities. Each bedroom benefits from its own en-suite. We provide a hairdressing service in our salon, and our ‘Allsorts’ tea room is very popular with residents and visitors. We offer a wide range of activities which include live entertainment, budding bakers, arts and crafts, and a weekly visit from Poppy the PAT dog. We would like to invite you to come and view our lovely home and meet our team. We are very happy to answer any questions that you have and look forward to welcoming you.


Sarah

Sarah Foxton

Job Title: Home Administrator

Joined: 2016

Hi, I am Sarah Foxton. I am the Financial Administrator at Woodbury Court.


I have been part of the Woodbury Court family for eight wonderful years. In my role as Financial Administrator, I enjoy meeting new people and reminiscing with our residents, listening to their cherished memories and fascinating stories.


Beyond work, I love contributing to the home’s vibrant atmosphere, especially when helping to decorate for special events. A fun fact about me: I once won £2,500 on a slot machine during a trip to Las Vegas!


Before joining Woodbury Court, I worked for the Metropolitan Police. I am also a qualified first aider and have successfully passed my basic driving course.


In my free time, I enjoy reading, creating diamond art, going to the cinema, and socialising. Arts and crafts are a passion of mine, and I love bringing creative projects to life.


Lorraine

Lorraine Degvaille

Job Title: Deputy Manager

Joined: 2013

My name is Lorraine Degville, Deputy Manager at Woodbury Court.


I have been with Runwood Homes for over 10 years, and I truly love my job. One of the most rewarding parts of my role is spending time with the residents each day, getting to know them personally, and ensuring they experience the best day possible through excellent care and kindness. I also enjoy meeting their families and working alongside the amazing team at Woodbury Court.


I hold a Level 5 qualification in Health and Social Care, which has helped me to grow professionally and provide the highest standard of care.


A fun fact about me is that I know and can perform the entire routine of Tina Turner’s "Proud Mary"!


In my free time, I enjoy reading, spending time with my family, and going on days out.


Kristina

Kristina Baltrimieno

Job Title: Lifestyle Coordinator

Joined: 2020

Kristina
Lifestyle Coordinator at Woodbury Court


I’ve been working at Woodbury Court for 4 wonderful years, and my goal every day is to make the residents smile. I love being creative and bringing joy through fun activities and events. A fun fact about me: I’m a bit of a crazy girl! I hold NVQ Level 2 & 3 qualifications, and my true passion lies in arts and crafts, which I enjoy sharing with others.


Paul

Paul Little

Job Title: Lifestyle Coordinator

Joined: 2022

My name is Paul Little, Lifestyle Coordinator at Woodbury Court Care Home.


I have been working at Woodbury Court for 2 years, where I thrive in a fun, family-orientated environment. As a Lifestyle Coordinator, I’m passionate about helping the residents and creating a positive atmosphere for them. I hold a Level 3 NVQ qualification and am always looking for new ways to enrich the lives of those in my care.


My fun fact is I own a tropical discus fish from the Amazon and once had the opportunity to meet Dannii Minogue! In my free time, I enjoy singing karaoke and travelling.


Neil

Neil Potkin

Job Title: Care Team Leader

Joined: 2010

My name is Neil Potkin. I am a Care Team Leader at Woodbury Court Care Home. I don't have a profile picture as I don't like my photo taken. But I wanted you to know a little about me.


I have been with Runwood Homes for over 14 years, working in various capacities to support the care team and residents. Currently, I hold the role of Care Team Leader at Woodbury Court Care Home.


I have an NVQ Level 1 & 2 in Food Preparation and Hospitality, as well as an NVQ Level 2 in Web Design and Development. My experience spans both the care and hospitality industries, allowing me to bring a diverse set of skills to my role.


A fun fact about me is that I once jumped into a river in Ireland to save a dog that had fallen in and got its paw caught between two rocks. Over the years, the river has grown deeper and more treacherous—depending on who I'm telling the story to!


In my spare time, I enjoy gardening, cooking, and baking. I also love reading and spending time with my dogs.


John

John Nicholson

Job Title: Maintenance

Joined: 2015

My name is John, and I work as the maintenance man at Woodbury Court. I love the people I work with, as well as the wonderful residents I serve every day. In addition to my maintenance skills, I’ve earned a care certificate, reflecting my commitment to providing support in all aspects of my role.


A lesser-known fact about me is that I can drive Army vehicles—a skill I’m proud of and always happy to share stories about! In my free time, I enjoy watching my son play rugby, which brings me so much joy and pride.