Woodbury Court

Tavistock Road, Laindon, Basildon SS15 5QQ
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9.8 118 Reviews
  • Woodbury Court, Basildon
As you enter into Woodbury Court it seems very quiet and peaceful but as you move along the corridors and meet the residents and staff the home comes alive. Staff pride themselves on activity-based care and involve residents in all that they do. Promoting independence and choice is paramount.

The home has warm, welcoming and cosy dining rooms and lounges. But if a quiet place is needed that can also be found, choice is so important.

Woodbury Court was rated 'Outstanding' by the CQC following inspection in April 2017.

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Care Provided by Woodbury Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Mel Oliver (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (94)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Woodbury Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,240
    • Self-Funded Residential Dementia Care from £1,240
    • RESPITE Self-Funded Residential Care from £1,390
    • RESPITE Self-Funded Residential Dementia Care from £1,390
  • (these prices are only a guideline, please contact Woodbury Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Woodbury Court Reviews (118)

Total of 118, showing 81-100
9.8

Woodbury Court has a Review Score of 9.8 (9.846) out of 10, based on 37 reviews in the last 2 years. Over all time Woodbury Court has 118 reviews.

Overall Experience

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Date Published

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Review from Ian C (Son of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodbury Court has been superb during the Corona Virus lockdown, keeping us informed, answering calls and getting Dad on phone - in what is clearly an unbelievably busy and stressful time for the staff.

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Review from Mel W (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great service and care provided by all, the manager is very friendly and welcoming from the off and puts your mind at ease with letting you know her priorities are her residents and staff, she goes above and beyond. Keep up the great work, all it's much appreciated in these difficult times.

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Review from Laurence P (Son of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Woodbury court for two years, and in that time, her health and mental capacity hasn't declined. My Mum was very distressed and confused at her time of admission, and all the staff and management were fantastically helpful with both family and Mum. They ensured all her needs were
met and worked with us to create a care plan to assist and cater to Mum's individual needs.
Whenever we have had any concerns or issues, they are quick to react to ensure problems are resolved swiftly.
The care staff have built up a great relationship and rapport with Mum, and go the extra mile to ensure all her needs are met and to share a joke and laugh with each other.
The home has a very happy and welcoming atmosphere, and families are welcomed warmly when visiting. Staff are very helpful and engaging.
I have already recommended Woodbury Court to a friend who has placed her Father there, and I would recommend again. 10 out of 10.

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Review from Frances J (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and father have been at Woodbury Court care home for approximately two and a half years and are well looked after by the friendly, caring staff. When I mention my parent's names, the staff immediately know who I am talking about, and it's nice to know that they are known and treated as individuals.
During the Covid19 Virus, the manager has been quick to put Woodbury Court into a shutdown procedure, taking safety as a priority for the staff and residents and chiefly, for me, my parents. The use of video calls has been offered as a way to keep in contact during this dreadful time and has been a boon as it isn't always easy to have a conversation on the phone with my parents as their hearing is impaired. Thank you, everyone, at Woodbury Court.

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Review from George M (Son of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Woodbury Court for approximately 9-years. In this time, she has been happy, and she has been very well looked after, especially since the new manager took over. I am very happy how Mum is being cared for since the Coronavirus outbreak; we cannot thank them enough.

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Review from Alfred K (Son of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, really first-class. My relative has been here for over twelve months with no issues. Staff are very caring and helpful and no complaints. We would like to thank everybody for running a superbly clean and attentive home.

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Review from Steve L (Son of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff take good care of my mum during normal circumstances, but I am particularly grateful during the COVID19 lockdown. They keep me informed of how she is doing, sending me photographs and have also had video calls to keep in touch.

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Review from Ann V (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old mother was sent to Woodbury Court by the hospital for assessment a year ago, at the time, she was very resistant to the idea of any kind of care home. Immediately, the staff put her at ease and worked hard to build a good relationship with her. Very quickly, she settled down and is happier
than I've seen her in years, always saying how good the staff are to her. The home has made sure she has three meals a day, and all of her needs are met day and night. I don't think we could have chosen a more caring environment for her. This has been proved during the Corona outbreak when all staff have done their utmost to protect the residents. Woodbury Court is a family and relatives are not forgotten either; support is there for all. We are very grateful we found this care home; we think it is one of the best available.

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Review from Teresa C (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this worrying time of Coronavirus, I have been able to video chat with my mum. I get lots of photos, texts get shown to her, flowers have been delivered. I cannot thank and praise the staff at Woodbury Court enough, they are so wonderful. I was even able to say hi to some of the other residents
that I have come to know. Thank you.

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Review from Janet G (Daughter-in-law of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Woodbury Court for five months now. She has settled in very well, the care she is receiving is first class, the staff are all very attentive, the home is very comfortable and I would highly recommend.

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Review from Julie T (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at the home for more than five years. He has always been treated with care and respect by all the staff and the carers have responded to his changing needs. The home is very welcoming and it’s been tough not visiting but we’re sure he’s in good hands. The staff have been
proactive, organising phone calls, photos and video calling.

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Review from Lucy N (Granddaughter of Resident) published on 26 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in this lovely care home for nearly six months now and every time I visit it is always clean and well presented. I always visit near lunchtime and wish I could stay to enjoy the food I smell cooking, it’s amazing. All the staff are always very happy and welcoming. I feel my nan is very
well looked after and happy in the environment. We are always being sent updates via email from the managers on how Nan is doing. At the time of writing this review, we are all currently social isolating from the Covid-19 virus, I feel not being able to visit my nan is the best decision the home has made and my nan’s safety is top of the list. Even during this difficult time, the manager took time out of her day to video call me so I could still see and speak to my nan. I cannot recommend this care home enough. They have the residents interests at the top of their list all the time.

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Review from Marian J (Daughter of Resident) published on 26 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Woodbury Court for just over a year. She sadly lost her partner and entered the home having to leave her beloved house behind. She settled in so well and enjoys the care and attention that she receives. I visited my mum every other evening just to keep in touch so that
we could have a laugh and a chat together before she settled down for the night. The home was very quick fortunately to lock down the home to ensure the safety of all its vulnerable residents once the Coronavirus started to become more widespread. The manager has made great efforts to ensure that we keep in touch with our love ones through telephone calls, setting up calls via video and forwarding pictures and recorded messages. It is a difficult time for everyone at the moment and with regular contact, I know that my mum is keeping well, which is one less problem that I need to worry about.

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Review from Lorraine W (Daughter of Resident) published on 26 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care my mum receives. What is great about Woodbury Court is the approachability of the staff and their reaction to my inquiries and requests.
They have been particularly good at keeping my mum in contact with her family during the Coronavirus quarantine period by initiating video
chats.

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Review from Michael P (Son of Resident) published on 26 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel Woodbury Court offers a safe and caring environment. The management are professional and understanding in everything they do. The care staff, despite working in very demanding roles, where more hands would always be advantageous, carry out their duties with determination and compassion. They
make every attempt to communicate constantly with the residents in a friendly and often humorous manner.
I am full of praise for the efforts made by everyone to provide a home from home for my mum.

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Review from Martin H (Son of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After respite, our father became a permanent resident of Woodbury Court in April. We are all very delighted with the care which he receives on a daily basis.
Each visit we feel welcomed from the friendly staff who are polite, approachable and accommodating. We are updated with how Dad has been and
what he’s been doing during the day.
The home is very clean with noticeable, continual maintenance, improvements and decorating along with new furnishings.
We have regular communication with management and the senior care team.
We always leave feeling very reassured that Dad is cared for, safe and happy living at Woodbury Court.

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Review from Mark A (Son of Resident) published on 6 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been resident since 2013. Care has been top rate. The manager and all her team are lovely, kind, caring and great fun.
Dad is always comfy, clean and happy when I visit.

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Review from A L (Son-in-law of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home feels like home, staff always smiling and helpful. Plenty to do for the residents. Tea room always open.

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Review from A M (Son of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All the carers are very helpful and most cheery.

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Review from Michael L (Nephew of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home deserves its CQC assessment as 'outstanding' because the home is a happy place and the staff are always supportive and willing to engage with the residents. Nothing is too much trouble and it is obvious to any visitor that the place is well managed as the staff are always happy and the 'call'
bell is answered promptly.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Woodbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Woodbury Court is calculated as follows: ( (376 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 434 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodbury Court is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (7)

Mel

Mel Oliver

Job Title: Home Manager

Joined: 2016

Welcome to Woodbury Court. My name is Mel and I am the Home Manager. Woodbury Court is purpose-built and provides residential care for up to 94 residents. Our home consists of 5 homely suits; Rose and Tulip on the ground floor, and Ivy, Lotus and Jasmine on the first floor. Each suite has its own lounge and dining room, as well as communal facilities. Each bedroom benefits from its own en-suite. We provide a hairdressing service in our salon, and our ‘Allsorts’ tea room is very popular with residents and visitors. We offer a wide range of activities which include live entertainment, budding bakers, arts and crafts, and a weekly visit from Poppy the PAT dog. We would like to invite you to come and view our lovely home and meet our team. We are very happy to answer any questions that you have and look forward to welcoming you.


Sarah

Sarah Foxton

Job Title: Home Administrator

Joined: 2016

Hi, I am Sarah Foxton. I am the Financial Administrator at Woodbury Court.


I have been part of the Woodbury Court family for eight wonderful years. In my role as Financial Administrator, I enjoy meeting new people and reminiscing with our residents, listening to their cherished memories and fascinating stories.


Beyond work, I love contributing to the home’s vibrant atmosphere, especially when helping to decorate for special events. A fun fact about me: I once won £2,500 on a slot machine during a trip to Las Vegas!


Before joining Woodbury Court, I worked for the Metropolitan Police. I am also a qualified first aider and have successfully passed my basic driving course.


In my free time, I enjoy reading, creating diamond art, going to the cinema, and socialising. Arts and crafts are a passion of mine, and I love bringing creative projects to life.


Lorraine

Lorraine Degvaille

Job Title: Deputy Manager

Joined: 2013

My name is Lorraine Degville, Deputy Manager at Woodbury Court.


I have been with Runwood Homes for over 10 years, and I truly love my job. One of the most rewarding parts of my role is spending time with the residents each day, getting to know them personally, and ensuring they experience the best day possible through excellent care and kindness. I also enjoy meeting their families and working alongside the amazing team at Woodbury Court.


I hold a Level 5 qualification in Health and Social Care, which has helped me to grow professionally and provide the highest standard of care.


A fun fact about me is that I know and can perform the entire routine of Tina Turner’s "Proud Mary"!


In my free time, I enjoy reading, spending time with my family, and going on days out.


Kristina

Kristina Baltrimieno

Job Title: Lifestyle Coordinator

Joined: 2020

Kristina
Lifestyle Coordinator at Woodbury Court


I’ve been working at Woodbury Court for 4 wonderful years, and my goal every day is to make the residents smile. I love being creative and bringing joy through fun activities and events. A fun fact about me: I’m a bit of a crazy girl! I hold NVQ Level 2 & 3 qualifications, and my true passion lies in arts and crafts, which I enjoy sharing with others.


Paul

Paul Little

Job Title: Lifestyle Coordinator

Joined: 2022

My name is Paul Little, Lifestyle Coordinator at Woodbury Court Care Home.


I have been working at Woodbury Court for 2 years, where I thrive in a fun, family-orientated environment. As a Lifestyle Coordinator, I’m passionate about helping the residents and creating a positive atmosphere for them. I hold a Level 3 NVQ qualification and am always looking for new ways to enrich the lives of those in my care.


My fun fact is I own a tropical discus fish from the Amazon and once had the opportunity to meet Dannii Minogue! In my free time, I enjoy singing karaoke and travelling.


Neil

Neil Potkin

Job Title: Care Team Leader

Joined: 2010

My name is Neil Potkin. I am a Care Team Leader at Woodbury Court Care Home. I don't have a profile picture as I don't like my photo taken. But I wanted you to know a little about me.


I have been with Runwood Homes for over 14 years, working in various capacities to support the care team and residents. Currently, I hold the role of Care Team Leader at Woodbury Court Care Home.


I have an NVQ Level 1 & 2 in Food Preparation and Hospitality, as well as an NVQ Level 2 in Web Design and Development. My experience spans both the care and hospitality industries, allowing me to bring a diverse set of skills to my role.


A fun fact about me is that I once jumped into a river in Ireland to save a dog that had fallen in and got its paw caught between two rocks. Over the years, the river has grown deeper and more treacherous—depending on who I'm telling the story to!


In my spare time, I enjoy gardening, cooking, and baking. I also love reading and spending time with my dogs.


John

John Nicholson

Job Title: Maintenance

Joined: 2015

My name is John, and I work as the maintenance man at Woodbury Court. I love the people I work with, as well as the wonderful residents I serve every day. In addition to my maintenance skills, I’ve earned a care certificate, reflecting my commitment to providing support in all aspects of my role.


A lesser-known fact about me is that I can drive Army vehicles—a skill I’m proud of and always happy to share stories about! In my free time, I enjoy watching my son play rugby, which brings me so much joy and pride.