Woodbury Court

Tavistock Road, Laindon, Basildon SS15 5QQ
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9.8 118 Reviews
  • Woodbury Court, Basildon
As you enter into Woodbury Court it seems very quiet and peaceful but as you move along the corridors and meet the residents and staff the home comes alive. Staff pride themselves on activity-based care and involve residents in all that they do. Promoting independence and choice is paramount.

The home has warm, welcoming and cosy dining rooms and lounges. But if a quiet place is needed that can also be found, choice is so important.

Woodbury Court was rated 'Outstanding' by the CQC following inspection in April 2017.

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Care Provided by Woodbury Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Mel Oliver (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (94)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Woodbury Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,240
    • Self-Funded Residential Dementia Care from £1,240
    • RESPITE Self-Funded Residential Care from £1,390
    • RESPITE Self-Funded Residential Dementia Care from £1,390
  • (these prices are only a guideline, please contact Woodbury Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Woodbury Court Reviews (118)

Total of 118, showing 101-118
9.8

Woodbury Court has a Review Score of 9.8 (9.846) out of 10, based on 37 reviews in the last 2 years. Over all time Woodbury Court has 118 reviews.

Overall Experience

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Date Published

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Review from Paula J (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Woodbury Court for over three years. The care is generally fantastic, as anywhere, you get odd carers who clearly have no interest in the job but the majority are lovely, caring and respectful. We recently lost my dad and staff went above and beyond to be thoughtful and helpful at
a difficult time for the whole family. A recent stay in hospital showed mum is definitely better by miles in Woodbury Court.

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Review from Karen W (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Woodbury Court as my father has been there since November last year and he is well looked after by all the staff that work there.

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Review from Stephen S (Son of Resident) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After contracting pneumonia in January and a month spent in Hospital, my Mother was moved to Woodbury Court for rehabilitation after 12 weeks of being away from home and ill.
Her room was very clean and tidy and there was a lovely bright decor and window, it even had her own toilet facilities and
wash basin so personal care could be taken care of.
Every day the menu was a good variety and she enjoyed the food every time and she was never hungry. Once Mother got mobile, on our visits we took her to the Tea room for mobility and access to the garden which is very well kept to sit in and enjoy the sunshine.
The staff were always very welcoming and happy to update you on how well Mother was doing and a meeting with the CTM/Social Worker was always available to so that we knew there was progress being made slow but sure. My Mother made a good recovery and is now at home with a care package until she is 100% but her stay here was great for her, the family and her health.

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Review from L P (Daughter-in-law of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law arrived at Woodbury Court in January. Unfortunately, she has declined in health rather quickly and has needed more care than anticipated. The staff are so tentative, kind and understanding. They are there for all of her needs and it is a massive relief to leave her every day knowing
she has been so well cared for. Really helps seeing familiar carers daily.

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Review from Kevin M (Son of Resident) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent Service, both the management and staff are extremely caring and understanding.
Very professional service, the home has a very welcoming atmosphere where nothing is too much trouble.
We were very impressed with the 'smart' care plan monitoring system used by the home which ensures that
all residents requirements and treatments are accurately documented, analysed and regularly reviewed to ensure that all needs are met and catered for.
Full marks to the management team and staff for catering for Dad's needs and doing their best to make him feel welcome. Keep up the good work.

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Review from Patricia D (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Woodbury Court now for four years. My sister and I are happy to see her being cared for by staff who are kind, considerate and friendly. They work very hard to ensure that all residents are looked after in their later years.

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Review from Nechelle F (Daughter of Resident) published on 23 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions last, and from day one I was confident Dad was in the right place and in great hands. The environment was bright and airy, staff all looked like they wanted to be there, all pleasant and were reassuring. Dad came alive, he was enjoying the interaction with other residents and staff
alike. He engaged in the activities that are well co-ordinated. Within 2 weeks he'd expressed his wish to stay permanently. The transition from rehabilitation to permanent went smoothly. I've developed a great relationship with the management and staff. The old boy is extremely happy and tells me he is well taken care of there. In turn, I've got peace of mind. At a time when there is so much negative press about care homes, and having had dealings with a few, I'm happy to say Woodbury Court is my idea of a home against which to be benchmarked. All that's left to say is "thank you".

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Review from Edward C (Husband of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having cared for my wife, who had been diagnosed with Alzheimers/dementia, for over six years. It was with great apprehension that I finally had to place her into care.
The care home chosen was on a recommendation of a neighbour whose husband had been in there. Although only being in care for 3 1/2
weeks, before passing away painlessly in her sleep from a pulmonary embolism, the loving care and attention was of the highest standard. During her stay I visited daily, sometimes twice a day, both early morning and late evening, unannounced, and was always impressed by the carers on duty. It was very clear that all the carers were dedicated, showing loving care and concerned feelings for the resident's welfare.
Visitors were always made welcome by the staff and management would go to great lengths to accommodate any requests.
In all, I cannot speak highly enough of the service received, and although sadly my wifes stay was only short, I and my daughters who visited frequently take great comfort from the knowledge that her last days were contented.

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Review from Jane W (Daughter of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in Woodbury Court for around 10 weeks. She was looked after well, she made friends not only with the other residents but also the carers. Her room was spacious and they let us put as many of mum's personal belongings such as pictures, ornaments and photos as she wanted. They made sure she was
eating and most of all they could have a laugh with her, which was what mum needed.

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Review from Robert P (Nephew of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one the staff have shown a level of care, that so obviously reflects a passion for working in care, it's much more than a job to this group at Woodbury Court. On behalf of myself and my family, a big thank you to all, for the continued support, help and kindness they have shown to me and my
Aunt.

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Review from Diane W (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home clean, warm and a relaxing environment. The staff are kind and caring, nothing is too much trouble. It feels like home from home. The food is a very high standard. Lots of activities for residents to join in if they wish.

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Review from John R (Son of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother is well looked after and the home provides lots of activities to keep her busy.

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Review from Chris H (Son of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived late on a Friday in a confused and upset state, after a very long wait in the hospital discharge area. On arrival, she was made to feel welcome and the team helped mum to settle into her room and get used to her new surroundings. Mum now feels safe and well looked after by the lovely
team that run the reablement section of the home. A big thank you for looking after my mum so well.

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Review from S P (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst I accept that nothing other than being able to live independently in your own home will ever be perfect, I think that the staff do a very good job to try and make life as pleasant as possible for the residents. There is also a very varied programme of activities on offer for those who wish to
join in.

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Review from D R (Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My choice to come here was because my husband had to come here and he was well looked after. I couldn't let him come alone after being married and to have known him all my life. I have built up good friendships with staff and management, they were so good when he died here. My sister is in a care home.
Also well looked after and same group. Lovely freshly cooked food, the diet very well balanced. After coming through the second world war and rationing - we are truly blessed. It is safer living here than on my own and life is what you make it. Thank you- God Bless.

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Review from Mark W (Son of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a massive heart attack and ten days later a major stroke, mum spent ten weeks in hospital, these have been life changing events for her. On leaving hospital she was no longer able to live an independent existence in her own home.
Woodbury Court was chosen at short notice, as this had not
been a slow decline in mums health which would have allowed preparation for her long term care.
Social Services suggested Woodbury Court and we had a quick check with a family member who had one of their parents cared for there also.
Prior to the sudden change in mum's health, she was still shopping, gardening and riding her bicycle and had only recently given up line dancing at 90 (as the floors were not good to dance on).
On arriving at Woodbury Court, mum had not walked in ten weeks, she was unable to stand unaided, had little or no control of her bodily functions, had lost a considerable about of body mass, she was weak and was extremely frail, confused and disorientated.
The staff at Woodbury Court, on mums arrival, had in place the appropriate measures to safeguard her in her new home. The room was pleasant and well furnished.
In a short period of time, mum's mobility had started to come back and in about a week, she was gaining weight and interacting with the staff. Mentally she was also improving although slowly.
It was recognised, during one of a number of care plan reviews, that mum would benefit from moving to a downstairs room should one become available. As she was at times becoming unsettled in her new environment and was asking about where would she live?
Recently she has been able to move to a ground floor room. This has restored her unsettled mental state and she is now comfortable in her new home. The move has improved her mobility, interaction with staff and other residents. She now uses the dining room and courtyard, all of which has improved her physical and mental ability.
All the progress that my mum has made in this short period of time (she entered the home in early July) is due to the management and staff's level of care, support, interaction, professionalism, knowledge and understanding of the needs of the people in their care.
I will add that this is also shown with the understanding and tolerance, when needed, to the resident's families. For whom it is also an extremely stressful event to hand the care of a relative over to complete strangers.

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Review from Chris R (Son of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the main office and the staff upstairs at the re-enablement unit 1st class and very professional and an asset to the company. I would like to compliment the lady in the office and all staff for being so helpful and taking the time to answer any questions.

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Review from Erika W (Daughter of Resident) published on 24 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law needed to be cared for in a residential home from last October following a series of falls. She also has vascular dementia. We viewed several care homes in the vicinity, but were most impressed with Woodbury because of the wealth of themed rooms & corridors which provide stimulation,
memories & talking points.
During our visit a resident spoke to us, clearly somewhat confused & the tenderness & compassion shown by the staff to this lady almost had us in tears, it was so beautiful.
Mum moved there in October 2015, has a beautiful room, which is always kept scrupulously clean. The home itself doesn't smell - as many others do & the staff have been nothing but helpful. As a family we could not sing their praises highly enough. We have been astounded again & again at the care, concern & dignity accorded to mum.
Well done Woodbury.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Woodbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Woodbury Court is calculated as follows: ( (376 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 434 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodbury Court is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (7)

Mel

Mel Oliver

Job Title: Home Manager

Joined: 2016

Welcome to Woodbury Court. My name is Mel and I am the Home Manager. Woodbury Court is purpose-built and provides residential care for up to 94 residents. Our home consists of 5 homely suits; Rose and Tulip on the ground floor, and Ivy, Lotus and Jasmine on the first floor. Each suite has its own lounge and dining room, as well as communal facilities. Each bedroom benefits from its own en-suite. We provide a hairdressing service in our salon, and our ‘Allsorts’ tea room is very popular with residents and visitors. We offer a wide range of activities which include live entertainment, budding bakers, arts and crafts, and a weekly visit from Poppy the PAT dog. We would like to invite you to come and view our lovely home and meet our team. We are very happy to answer any questions that you have and look forward to welcoming you.


Sarah

Sarah Foxton

Job Title: Home Administrator

Joined: 2016

Hi, I am Sarah Foxton. I am the Financial Administrator at Woodbury Court.


I have been part of the Woodbury Court family for eight wonderful years. In my role as Financial Administrator, I enjoy meeting new people and reminiscing with our residents, listening to their cherished memories and fascinating stories.


Beyond work, I love contributing to the home’s vibrant atmosphere, especially when helping to decorate for special events. A fun fact about me: I once won £2,500 on a slot machine during a trip to Las Vegas!


Before joining Woodbury Court, I worked for the Metropolitan Police. I am also a qualified first aider and have successfully passed my basic driving course.


In my free time, I enjoy reading, creating diamond art, going to the cinema, and socialising. Arts and crafts are a passion of mine, and I love bringing creative projects to life.


Lorraine

Lorraine Degvaille

Job Title: Deputy Manager

Joined: 2013

My name is Lorraine Degville, Deputy Manager at Woodbury Court.


I have been with Runwood Homes for over 10 years, and I truly love my job. One of the most rewarding parts of my role is spending time with the residents each day, getting to know them personally, and ensuring they experience the best day possible through excellent care and kindness. I also enjoy meeting their families and working alongside the amazing team at Woodbury Court.


I hold a Level 5 qualification in Health and Social Care, which has helped me to grow professionally and provide the highest standard of care.


A fun fact about me is that I know and can perform the entire routine of Tina Turner’s "Proud Mary"!


In my free time, I enjoy reading, spending time with my family, and going on days out.


Kristina

Kristina Baltrimieno

Job Title: Lifestyle Coordinator

Joined: 2020

Kristina
Lifestyle Coordinator at Woodbury Court


I’ve been working at Woodbury Court for 4 wonderful years, and my goal every day is to make the residents smile. I love being creative and bringing joy through fun activities and events. A fun fact about me: I’m a bit of a crazy girl! I hold NVQ Level 2 & 3 qualifications, and my true passion lies in arts and crafts, which I enjoy sharing with others.


Paul

Paul Little

Job Title: Lifestyle Coordinator

Joined: 2022

My name is Paul Little, Lifestyle Coordinator at Woodbury Court Care Home.


I have been working at Woodbury Court for 2 years, where I thrive in a fun, family-orientated environment. As a Lifestyle Coordinator, I’m passionate about helping the residents and creating a positive atmosphere for them. I hold a Level 3 NVQ qualification and am always looking for new ways to enrich the lives of those in my care.


My fun fact is I own a tropical discus fish from the Amazon and once had the opportunity to meet Dannii Minogue! In my free time, I enjoy singing karaoke and travelling.


Neil

Neil Potkin

Job Title: Care Team Leader

Joined: 2010

My name is Neil Potkin. I am a Care Team Leader at Woodbury Court Care Home. I don't have a profile picture as I don't like my photo taken. But I wanted you to know a little about me.


I have been with Runwood Homes for over 14 years, working in various capacities to support the care team and residents. Currently, I hold the role of Care Team Leader at Woodbury Court Care Home.


I have an NVQ Level 1 & 2 in Food Preparation and Hospitality, as well as an NVQ Level 2 in Web Design and Development. My experience spans both the care and hospitality industries, allowing me to bring a diverse set of skills to my role.


A fun fact about me is that I once jumped into a river in Ireland to save a dog that had fallen in and got its paw caught between two rocks. Over the years, the river has grown deeper and more treacherous—depending on who I'm telling the story to!


In my spare time, I enjoy gardening, cooking, and baking. I also love reading and spending time with my dogs.


John

John Nicholson

Job Title: Maintenance

Joined: 2015

My name is John, and I work as the maintenance man at Woodbury Court. I love the people I work with, as well as the wonderful residents I serve every day. In addition to my maintenance skills, I’ve earned a care certificate, reflecting my commitment to providing support in all aspects of my role.


A lesser-known fact about me is that I can drive Army vehicles—a skill I’m proud of and always happy to share stories about! In my free time, I enjoy watching my son play rugby, which brings me so much joy and pride.