Aarandale Lodge

2/4 St Vincent's Road, Westcliff-on-Sea SS0 7PR
Submit a Review
6 Reviews
  • Aarandale Lodge, Westcliff-on-Sea
Other Care Homes you may be interested in:
Group Logo
Care Homes belonging to Romford Nursing Care Centre
Romford Nursing Care Centre
9.8
Member Logo
Care Homes belonging to Edensor Care Centre
Edensor Care Centre
8.6
Group Logo
Care Homes belonging to St Fillans Care Home
St Fillans Care Home
9.6
Member Logo
Care Homes belonging to Down Hall Residential Home
Down Hall Residential Home
Group Logo
Care Homes belonging to Elmcroft Care Home
Elmcroft Care Home
9.3
Member Logo
Care Homes belonging to Crouched Friars
Crouched Friars
9.8
Show Aarandale Lodge on the Map

Care Provided by Aarandale Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 20 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Susan Brown (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Aarandale Lodge? View your Advertising Options

Aarandale Lodge Reviews (6)

Over all time Aarandale Lodge has 6 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 2

Date Published

6
0
0
0
6

Review from Maureen B (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Aarondale Lodge go beyond their duties with care, helpfulness, and compassion.
I cannot praise them enough for the consideration they have shown towards my mother and myself especially during the pandemic. I would like to place on record my thanks to everyone at Aarondale Lodge.

Reply from Sue Brown, Manager at Aarandale Lodge

I would like to say we are happy that staff are recognised for all their hard work, especially during these difficult times. I don't think staff get enough praise for the job that they do and proud of my team here at Aarandale Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan C (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dad’s stay at Aarandale. Not an experience anyone should have to endure (even taking lockdown into account).
Lack of care, hygiene, communication, dignity. Personal items and presents, delivered to Dad by Mum, discarded and lost.
No facility to see Dad in person or via any device. The only tablet/phone
in the home (really?) was out of action all over Christmas. Mum and Dad’s first Christmas apart for 64 years - unacceptable. And not even an apology.
Very generic responses to enquires about his well-being - “he’s eating and sleeping well”. No personal details.
The deterioration in Dad was shocking. In the short time he’d been at Aarandale before we moved him, he’d become incoherent, basically immobile, filthy dirty, unshaven and wearing other residents ill-fitting clothes. He’d also developed a nasty, untreated, fungal infection due to poor hygiene, and his catheter bag was dragging on the floor.
Care? I don’t think so. Degradation and lack of respect - very much so.

Reply from Sue Brown, Manager at Aarandale Lodge

I am very shocked to read this review and disappointed that the family feel this way about the respite care their father received. Here at Aarandale Lodge we always take pride in our care that we provide here. I do feel that some of the comments made are not accurate and that Dad was very happy here during his stay and was a pleasure to have here. We will always take family's comments on board and we will always try and rectify anything that has been brought to our attention to improve our service here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kerry K (Granddaughter of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to let everyone know that my grandma lived there for a few years and she was loved and looked after very well, every time I went to see her I was welcomed by staff and manager so nicely and they were so polite and caring. My grandma did activities there and she was loved and looked after.
My grandma is no longer here with us but my family would like to say thank you to all the staff and especially to the manager for the time grandma lived there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate M (Daughter of Resident) published on 13 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the carers and staff for looking after my mother while she was staying here. My mother had Parkinson's and lost the use of her legs. She could not do anything for herself in the end so needed extra care etc. The staff were always welcoming when we visited mum and friendly and
we were glad that she was in a safe environment. Her room was always kept so lovely and clean. The staff here are very dedicated and can not do enough for their residents. There is a lovely garden there and mum loved to sit out there on a sunny day. Once again thank you very much for looking after my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kiea K (Great-granddaughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was treated with such great care from all staff, I couldn't thank them enough because they did everything they possibly could to make her feel safe and secure going through her stages of dementia. Every room was clean and up to the correct standard if anyone needed a hoist up and out of bed.
Grandma was never unhappy whenever my grandad when to visit her or my mum she was always happy and pleasant. I would recommend this care home to anyone in a heartbeat because the carers really do take care and pride in their work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H S (Daughter of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I cannot express the immense relief I have that my mother is no longer a resident. The environment in there is depressive, toxic and at times passively aggressive towards both residents and visitors. This is generated from the management there. The quick turnover of staff, use of agency staff constantly
and staff shortages all impact on the residents and their well-being. If the staff are not looked after then the residents won't be either. The lack of choice of food, zero activities, or resident stimulation, along with the lack of consideration for the residents' choices or dignity leaves a lot to be desired. When issues are raised they are not addressed. This review is just a small nod to my absolute dissatisfaction at the 'service' my mother received here in the hope that the local authority and regulators look deeper than the superficial aspects here and this is resolved for the other poor residents still there. Certainly not a home that 'cares'!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 30 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Aarandale Lodge

What types of Care is Aarandale Lodge registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Aarandale Lodge provide?

Own GP if required is an additional type of care provided.

How many Rooms does Aarandale Lodge have?

There are 18 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Aarandale Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Aarandale Lodge to the centre of Westcliff-on-Sea?

0.9 mile(s) as the crow flies, distance by road may be significantly further.