Astral Lodge

35 Ailsa Road, Westcliff-on-Sea SS0 8BJ
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9.1 6 Reviews
  • Astral Lodge, Westcliff-on-Sea
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Care Provided by Astral Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 14 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jane Zinhu (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (0)

Funding & Fees Guide for Astral Lodge

  • Weekly Charges per Person
    • Self-Funded Residential Care £600 – £650
    • Self-Funded Residential Dementia Care £600 – £750
  • (these prices are only a guideline, please contact Astral Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Wheelchair Access
  • Parking

  • There is parking available at the care home


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Astral Lodge Reviews (6)

9.1

Astral Lodge has a Review Score of 9.1 (9.125) out of 10, based on 4 reviews in the last 2 years. Over all time Astral Lodge has 6 reviews.

Overall Experience

  • 6
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Date Published

6
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4
2

Review from Mark H (Son of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident and has been for the past five years. She has always been looked after well and the staff and manager are friendly and efficient. She likes it there and enjoys the entertainment they have for the residents.

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Review from P B (Daughter-in-law of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has recently come to stay at Astral Lodge, and so far, we as a family have found the home itself has a nice feel to it, and the staff are very welcoming. The manager has corresponded with us on how our mum has been settling in; she also asked about our mum's hobbies and present interests, which
is nice as it shows that they want to know about her likes and dislikes to help her whilst she settles.

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Review from Kim F (Great-Niece of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Astral Lodge looked after our lovely relative for nearly 2 years until he sadly passed away. The staff were always so friendly and helpful with anything we asked. He always looked well cared for, was always clean and was always happy to be in the company of the staff. We were always welcomed when visiting
and were invited to events they held and, if we were unable to attend, would be sent pictures of Uncle enjoying himself at them. We will be forever grateful for everyone's care and patience with him at the home. Would absolutely recommend to anyone who has a loved one with dementia needing great care.

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Review from Christine E (Daughter of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very lucky to find Astral Lodge for our mum. The staff are caring and friendly, providing a calm and relaxed atmosphere which is very welcoming. The manager is always approachable and sets the excellent tone of care, which I feel is second to none. We are so pleased with the care that my
mother-in-law has now moved into the home too. Would highly recommend it to others.

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Review from Kevin V (Son of Resident) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Astral Lodge after suffering a bad fall at home, his dementia had worsened severely, and was unable to live on his own. Dad was in Astral Lodge for about 3 months and the care and compassion he was shown by the Manager and her team was first-rate and made a very difficult time
for me and my family a lot easier to bear. All the staff at Astral Lodge were professional and incredibly patient with dad right up to his passing in May and the end-of-life care he was given will never be forgotten by us. Thank you all.

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Review from Cyndy S (Daughter of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Astral Lodge Care Home for 4 years and I have been extremely happy with the care she is given. She is 93 years old.
Although unable to walk my mother is of reasonably sound mind. She is very happy there and has told me so. She would say if she wanted to move from there.
The
lady in charge goes out of her way to make sure residents are happy and comfortable and that her staff are doing their job well. The staff look after my mother well and tell me if they have any concerns. They also organise little things for the residents to participate in every so often. Obviously, this year has been difficult with the pandemic.
If my mother is unwell they contact a doctor or nurse to see her and let me know also. She is always warm and well-fed.
I am very happy for my mother to stay in Astral Lodge because of the excellent care she has received over the time she has been there.

Reply from Jane ZINHU, Registered care manager at Astral Lodge

Thank you for your kind words. Always a pleasure to make sure our residents are comfortable and happy.


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Current Review Score: 9.1 (9.125)

Overview of Review Score

The Review Score of 9.1 (9.125) out of 10 for Astral Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Astral Lodge is calculated as follows: ( (35 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 44 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Astral Lodge is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Astral Lodge

What types of Care is Astral Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Astral Lodge provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Astral Lodge have?

There are 14 Single Rooms.

What are the Facilities & Services at Astral Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Astral Lodge to the centre of Westcliff-on-Sea?

0.2 mile(s) as the crow flies, distance by road may be significantly further.