Biffins

18 Thorpedene Gardens, Shoeburyness, Southend-on-Sea SS3 9JB
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9.5 12 Reviews
  • Biffins, Southend-on-Sea
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Care Provided by Biffins

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 14 Service Users
  • Primary Care Categories
  • Older Person Care
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Louise West (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (10)
    • Couples/Companion Rooms (2)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Biffins Reviews (12)

9.5

Biffins has a Review Score of 9.5 (9.529) out of 10, based on 6 reviews in the last 2 years. Over all time Biffins has 12 reviews.

Overall Experience

  • 10
  • 2
  • 0
  • 0
  • 0

Date Published

12
0
0
6
6

Review from Jamie C (Son of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great people looking after my mum very well no problems at all all staff are great and look after my mum very well and also all the other residents that are there as I said they are outstanding they also get me updated with mum and the care home

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Review from Lorraine O (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Biffins provides a home for my dad now he is not safe in his own home. Biffins is warm and cosy and the meals are freshly prepared each day. The management are excellent and the staff are happy and competent. The residents are treated with respect and their dignity preserved. All issues are dealt with
swiftly. The carers reassure the residents when they are worried always with patience. Dad is clean, well fed and looked after. We couldn’t ask for more.

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Review from Ray P (Friend of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff so friendly and compassionate in everything they do in making residents feel comfortable safe and secure. Whenever I visit there are always staff around to offer drinks and biscuits to the residents and the home cooking is really good. There was a Christmas party and the
singer and staff got everyone involved along with a nice buffet.

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Review from H H (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is currently in Biffins and has dementia, he is cared for very well. All the staff are kind and caring.
He has a nice room and nice food.
The management are excellent and would go out of their way to help us with whatever we needed.

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Review from Robin B (Son of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is presently a resident at Biffins Care Home. I am so glad to have found this wonderful home where the decoration of the building is lovely and feels just like a home-from-home atmosphere. From the moment you walk through the front door, it is inviting and welcoming, exceptionally clean and
the home-made food is fantastic. The amazing garden is beautiful and is in full view from the lounge for all to see and enjoy. Lovely to see the many activities throughout the day and even I get involved in some of them! Without a doubt, the staff here are outstanding - they are highly professional, approachable and loving, plus they make you feel part of a family. Christmas time was wonderful, and the party was the best! Thank you, Biffins, for putting the smile back on my mother's face and for making her senior years happy again.

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Review from Chelsea C (Granddaughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing team, always so welcoming, great care for my nan.
Couldn’t fault them at all.
Highly recommend.
Always able to answer any questions and efficient - was worried about where my nan went but finally found a home that are like a family.

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Review from Janet B (Niece of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was a resident at Biffins Care Home in early 2020. The home is extremely welcoming with its decoration and extremely clean. The meals are all prepared freshly every day and I was there quite often to witness this, before the lockdown of course. Auntie had a lovely cosy room with everything
she needed and a telly of course. There is a fantastic garden for the residents to enjoy too.
Now onto the staff, well what can I say. I met most of them I believe, what a great team of hard-working, compassionate and caring people. They always took time to put on activities for the folks. I visited quite a lot before lockdown and was always welcomed, offered a cuppa and even food too, bless them. I felt part of a family there and was looking forward to visiting at Christmas, but alas wasn't able to because of lockdown. I decided to help move my Auntie to Biffins because I'd had 2 friends recommend it to me, as they'd had relatives who had resided there.

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Review from Terence H (Nephew of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I moved my cousin into the care home which was six years ago it’s been a pleasure going to visit and all the staff are extremely helpful pleasant the food is certainly excellent and my cousin has been happy there all the time I’m well informed of her medical needs and condition they’ve been excellent
over these last few months year with the coronavirus situation I couldn’t be more pleased with the way they’ve conducted things in a very professional way I have been well informed all the way through it’s what I call caring with love well-done thank you

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Review from Tina T (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for just over two years and is happy here. During the past difficult year, the staff have done a fantastic job in keeping her safe and well and have kept us updated with any developments which have been happening due to COVID.
The staff are very friendly and helpful, nothing
is ever too much trouble for them.
I can highly recommend this care provider.

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Review from John D (Son of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for just over five years now, and whilst I don't have a specific instance to portray, I would like to thank the entire staff for their diligence and forward-thinking to ensure that covid has been well and truly kept at bay. I am frequently kept informed of any development
within the home and am constantly impressed by the level of personal care and attention that my mum is receiving, for which I am eternally grateful.

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Review from Geoffrey B (Son of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Biffins for nearly three years and throughout her stay, the team of carers were always very responsive to her needs. Any issues were dealt with promptly and effectively. When my mother was confined to bed, the carers always found time to make her comfortable and to raise
her spirits. I was particularly impressed with their commitment to maintain high standards of cleanliness and for successfully safeguarding the residents during the coronavirus pandemic.

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Review from Karen B (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was transferred from another home but the staff at Biffins are great with her and she has settled in really well. The care she receives is very good and if they think there is a medical problem they are quick to act. They have also ensured that during the pandemic we are able to visit in an enclosed
area. I am very happy and thankful for all their help and efforts during this time.

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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Biffins is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Biffins is calculated as follows: ( (65 Excellents x 5) + (5 Goods x 4) ) ÷ 70 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Biffins is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Biffins

What types of Care is Biffins registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

What additional types of Care does Biffins provide?

Own GP if required is an additional type of care provided.

How many Rooms does Biffins have?

There are 10 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Biffins?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Biffins to the centre of Southend-on-Sea?

2.8 mile(s) as the crow flies, distance by road may be significantly further.