Brambles Care Home has a Review Score of 9.9 (9.879) out of 10, based on 18 reviews in the last 2 years. Over all time Brambles Care Home has 45 reviews.
Review from L H (Daughter of Resident) published on 21 December 2021
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Reply from Rachel Bailey, Manager at Brambles Care Home
Thank you for your review, it is our pleasure to care for your mum.
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Review from Wendy H (Daughter of Resident) published on 14 September 2021
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Reply from Rachel Bailey, Manager at Brambles Care Home
Thank you, it is our pleasure to care for your mum, she has fitted into Brambles well.
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Review from Debbie A (Daughter of Resident) published on 14 September 2021
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Reply from Rachel Bailey, Manager at Brambles Care Home
Thank you for your kind words, Debbie, it was our pleasure to look after your mum a very lovely and bubbly lady, and also now to look after your Dad is wonderful.
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Review from Kirk R (Son of Resident) published on 13 September 2021
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Reply from Rachel Bailey, Manager at Brambles Care Home
Thank you for your kind words Kirk it is our pleasure to have your mum at Brambles.
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Review from Claire V (Daughter of Resident) published on 13 September 2021
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Reply from Rachel Bailey, Manager at Brambles Care Home
Thank you, Claire, Your mum is a pleasure to care for and have here at Brambles.
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Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
The Review Score of 9.9 (9.879) out of 10 for Brambles Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.879 for Brambles Care Home is calculated as follows: ( (192 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 215 Ratings = 4.879
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brambles Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Dec 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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