Crowstone House

Crowstone Avenue, Westcliff-on-Sea SS0 8HT
Submit a Review
9.8 84 Reviews
  • Crowstone House, Westcliff-on-Sea
Crowstone House, which was rated 'Outstanding' by the CQC in January 2018, is situated on the sea front at Westcliff-on-Sea, the view from the main lounge overlooks the Thames Estuary and whether a beautiful sunny day or wild and windy the view is always very exceptional. Westcliff, as it borders Southend, has been classified as a conservation area to preserve its beauty. Crowstone with a classical feature turret room used for activities, is an older building full of character and offers you a home from home. There are lifts but the staircase is magnificent summing up the splendour of Crowstone. All around there is a friendly and enchanting environment, especially the snoozelum room. Your room awaits you so that you may add your own personal creativity.

Show Crowstone House on the Map

Care Provided by Crowstone House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Joseph Febre (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Crowstone House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,260
    • Self-Funded Residential Dementia Care from £1,260
    • RESPITE Self-Funded Residential Care from £1,410
    • RESPITE Self-Funded Residential Dementia Care from £1,410
  • (these prices are only a guideline, please contact Crowstone House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Crowstone House Reviews (84)

Total of 84, showing 1-20
9.8

Crowstone House has a Review Score of 9.8 (9.821) out of 10, based on 32 reviews in the last 2 years. Over all time Crowstone House has 84 reviews.

Overall Experience

  • 71
  • 11
  • 1
  • 1
  • 0

Date Published

84
8
16
32
52

Review from J E (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for the last 10 months and I cant priase the staff enough for the way they look after her. She is always happy when we visit. We are kept well informed about her health and any doctors visits etc. Food is always fresh nd looks tasty and always plentiful. The home is clean and
tidy, mums clothes are always clean. Mum has enjoyed days out and staff often involve he rin regular activities. I wouldn't have anywhere else look after her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John S (Son of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother almost everyday. Every time she is always happy and smiling. I'm very impressed overall with the effort every member of staff goes to too involve everybody in each of the many activities and games available. Every kind of hobby and interest is catered for and staff always look for
suggestions and ideas for new activities all the time, along with varied days out and minibus trips.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Daughter of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a full time resident since November 2023. I cannot fault the care and attention she receives, all staff are very caring and well trained. It is a safe, happy and welcoming place to visit. The management and admin staff are brilliant. I am happy in the knowledge that my mum is safe.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amy H (Granddaughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very supportive in helping nan settle here. The facilities are good and it's always very clean. They also put on a lot of activities for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan S (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crowstone House is a great care home. Very professional and caring staff, always on hand to speak regarding a relative, the carers keep you updated with all incidents and are very friendly. The residents are entertained and well looked after. You can visit at any time and are always welcomed, the rooms
are clean and tidy as are all the communal areas. Mum is happy and made friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane B (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved in initially in September 2023. Unfortunately, my dad died in November that year. Mum has received sympathetic care from regular and consistent staffing and management. Any concerns are dealt with by appropriate staff. The home is a happy, loving home for my mum and I feel content
that she is receiving the care she now needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann B (Sister of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of my brother's stay until his death over 3 years later, I cannot fault Crowstone House. They did everything possible to make his days fun and safe. He considered the staff his family. Lovely, happy atmosphere, highly recommend. Thank you all.

Reply from Joseph Febre, Manager at Crowstone House

Thank you so much for the lovely kind words. It was an absolute pleasure to have your brother as part of our Crowstone family. He will be very sadly missed. Please feel free to pop by anytime to reflect on your brothers life with us, you are always welcome.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have overall had a very good experience with Crowstone House. Mum is well looked after. I know she is in safe, friendly environment and the well being activities are very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Husband of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Crowstone House very accommodating. The staff gets involved with the residents. The activities are very good and the activities lady works very hard to keep the residents occupied. There are weekly minibus trips to various places organised by the activities coordinator.
My wife has a dislike
for some of the dishes that are served.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Son of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been truly touched by the warmth and care shown in this beautiful home. The staff's dedication to meeting the resident's needs goes above and beyond. They are always engaging in activities like music and live performances and the food looks truly delightful. The availability of tea and biscuits
in the morning and afternoon, followed by the evening tea, creates a comforting and welcoming atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My recent experience with the staff and facilities at Crowstone House has been exceptional. It is a professional and caring place with an everyone-is-family attitude.
I highly recommend them - Both my parents are there, they are safe, happy and comfortable. I can't for anymore.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K J (Daughter of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father was sent to Crowstone Care Home from the hospital for extended nursing care for physio to get him walking again and socialising, but neither thing happened. He required 1-2-1 care due to not being able to walk and the delirium that he got whilst in the hospital but unfortunately the agency
staff they use on the whole did not seem to care for him that well. The only time he was taken out of his room was when they changed the room he was in due to him feeling uncomfortable with an aggressive resident nearby, they rarely give any updates and I didn’t feel that the Care Home Manager gave us much more information when we went in specifically to see him. We took a jigsaw puzzle in and Dad was happily working on this and the carer for that day just tipped it all in the box again causing my Dad to lose interest. Our concerns over his health were ignored on numerous occasions. I can’t help but feel if they had listened and taken action sooner then Dad may still be here today.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L L (Daughter of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crowstone House is a wonderful place. The staff are amazing - so caring and patient and always smiling and having a joke with the residents. There is always something going on like games, quizzes, trips out, etc. My Mum is happy which is the main thing. She has made friends and looks forward to waking
up every morning to see them. She is always clean and tidy and she has her hair done by the hairdresser every week. I could go on and on - I would definitely recommend Crowstone House to anyone who is in need of top-quality care for their relative.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol M (Daughter of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has lived at Crowstone House for nearly two years now and my Sister and I have never had any reason to complain about anything. The staff are all permanent (which makes a difference) and very professional and caring, and we thank them with all our heart. There are always many activities going
on and there is a celebration for every occasion which takes a lot of organising and hard work for the staff and there is always nice music playing. Mum is always happy and relaxed and to know that she is in the right place is peace of mind for myself and my Sister.
Crowstone House is always spotlessly clean and fresh and the food always looks and smells delicious. Residents are always given a choice of what they would like to eat and drink at meal times.
Thank you Crowstone House from us all and keep up the wonderful work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne C (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Crowstone since January and is very happy there. When asked she says she’s made new friends and the staff are all lovely and friendly. From my point of view, I know Mum is happy, relaxed, and cared for. The staff and residents are like one big happy family. Everyone is well cared for
and turned out, the food is good and the activities lady provides lots of fun and stimulation for everyone. I’d highly recommend it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crowstone House provides everything Mum needs. A good and varied menu, warmth, comfort, and entertainment. The caring staff often interacts with her and the activity organiser provides and plans excellent weekly activity programs to stimulate and occupy them. Mum has air cushions on her chair and bed
to keep her comfortable and prevent pressure sores. She is visited by a chiropractor, dementia nurse, GP, and hairdresser regularly. All medication, weight, health, and temperament are carefully monitored.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan E (Cousin of Resident) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was very happy during his stay in the home and his mental heath improved so much. I heard him laugh for the first time in ages. I only wish he'd had more time. Thanks to everyone for making his stay such a happy time.

Reply from Joseph Febre, Home Manager at Crowstone House

It was an absolute pleasure to have such a wonderful gentleman to be part of our Crowstone family and he will be sorely missed. Please feel free to pop in whenever you are passing Crowstone House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Granddaughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been in a few care homes and this is by far the best one. The staff are all very friendly and helpful, they are compassionate and caring. The home itself is well staffed, great location, always clean, great layout and lots of activities/things to do for the residents. Very well run all
in all.

Reply from Joseph Febre, Home Manager at Crowstone House

Thank you for your recent review of our home. As ever, we are overwhelmed by our resident’s family comments. We are so glad you are pleased with your Grandad’s care and always strive, to make every resident feel special and at home here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola H (Daughter-in-law of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Crowstone House since February 2023 due to her declining health and we have thought the staff and home super throughout.
In December the home was turned into a magical place for Christmas. On Christmas Day when we visited the staff had gone above and beyond to make the
day like a traditional family Christmas, with all staff including management there to make the day special. This treatment isn’t something reserved for special occasions, but each resident and their families are made to feel welcome and important every day and like in a home away from home.
Sadly, Mum passed away just after New Year and the support and dignity granted to us all was superb. Nothing was too much trouble - we were allowed all the time we needed at Mum’s side, offered drinks and snacks and more importantly it was abundantly clear that Mum was in the team’s hearts and her best interests at the forefront of every decision. We cannot thank the Crowstone Team enough.

Reply from Joseph Febre, Home Manager at Crowstone House

Thank you, for your very complimentary and honest review. We strive to do our best, to make our residents feel at home and part of our family. Please know you and your family are welcome anytime to come back and visit us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim T (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Crowstone House were magnificent with Dad. They took him in at very short notice, tended to his every need and were kind and compassionate to the end. Dad loved his food and ate very well three times a day, with umpteen cups of tea, with biscuits! The attention and care he received were
second to none and I cannot thank the staff enough.

Reply from Joseph Febre, Home Manager at Crowstone House

Thank you for your very kind words Dad was a pleasure to care for and will be remembered with our Crowstone Family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Crowstone House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Crowstone House is calculated as follows: ( (328 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 380 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crowstone House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Joseph

Joseph Febre

Job Title: Home Manager

Joined: 2010

Hi, I am Joseph Febre, the Home Manager at Crowstone House. I have much experience in the care industry, since 2010. I have worked my way up, transitioning to a care team leader, to Deputy Manager, and now the Home Manager. I believe that the good days will always outweigh the bad, that our residents are our family, and that the care and dignity we provide are the number one priority.


Caren

Caren Venman

Job Title: Home Administrator

Joined: 2005

Hi, I’m Caren, an experienced care Home Administrator with over two decades of hands-on caregiving experience. My background in direct care has given me a deep understanding of the importance of compassionate and personalised support for residents.


In my current role, I focus on ensuring the home runs smoothly and efficiently. I specialise in maintaining accurate records, streamlining communication between staff and families, and supporting a collaborative and caring environment for everyone.


Anna

Anna Wachel

Job Title: Housekeeper

Hey, I’m Anna, a dedicated Housekeeper at our care home. I take great pride in maintaining a clean, safe, and comfortable environment for our residents. I understand the importance of a well-kept home in promoting health and well-being, and I always strive to ensure every area is hygienic, warm, and welcoming.


My commitment to high standards plays a key role in creating a pleasant and caring atmosphere where residents feel valued and truly at home.


April

April Edmondson

Job Title: Chef

Hi, I’m April, a care home chef who’s all about creating delicious, feel-good meals with a touch of flair! With college training, top-notch qualifications, and even an alcohol license (because why not?), I’ve had the pleasure of working in a variety of catering roles.


Whether it's gourmet dishes or comforting classics, I’m here to ensure every plate leaves you smiling. Cooking isn’t just my job – it’s my passion and my vibe!


Maria

Maria Wownysz

Job Title: Deputy Manager

Hi, I’m Maria, a dedicated Deputy Manager working closely with the home manager to ensure smooth operations and exceptional care. In this role, I deputise for the manager and collaborate to maintain and enhance the high standards of our home.


Over the past seven years with the company, I’ve gained invaluable experience across various departments, which has deepened my passion for supporting residents. Leading a team committed to improving their well-being and quality of life is something I truly care about.


Frequently Asked Questions about Crowstone House

What types of Care is Crowstone House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Crowstone House provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Crowstone House have?

There are 54 Single Rooms.

What are the Facilities & Services at Crowstone House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crowstone House to the centre of Westcliff-on-Sea?

0.2 mile(s) as the crow flies, distance by road may be significantly further.