Crowstone House

Crowstone Avenue, Westcliff-on-Sea SS0 8HT
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9.8 84 Reviews
  • Crowstone House, Westcliff-on-Sea
Crowstone House, which was rated 'Outstanding' by the CQC in January 2018, is situated on the sea front at Westcliff-on-Sea, the view from the main lounge overlooks the Thames Estuary and whether a beautiful sunny day or wild and windy the view is always very exceptional. Westcliff, as it borders Southend, has been classified as a conservation area to preserve its beauty. Crowstone with a classical feature turret room used for activities, is an older building full of character and offers you a home from home. There are lifts but the staircase is magnificent summing up the splendour of Crowstone. All around there is a friendly and enchanting environment, especially the snoozelum room. Your room awaits you so that you may add your own personal creativity.

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Care Provided by Crowstone House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Joseph Febre (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Crowstone House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,260
    • Self-Funded Residential Dementia Care from £1,260
    • RESPITE Self-Funded Residential Care from £1,410
    • RESPITE Self-Funded Residential Dementia Care from £1,410
  • (these prices are only a guideline, please contact Crowstone House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Crowstone House Reviews (84)

Total of 84, showing 21-40
9.8

Crowstone House has a Review Score of 9.8 (9.821) out of 10, based on 32 reviews in the last 2 years. Over all time Crowstone House has 84 reviews.

Overall Experience

  • 71
  • 11
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Date Published

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Review from G H (Daughter of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely home. The carers are amazing. All very attentive and any questions I have they know the answers instantly or find out for me. Any health issues that mum has the home are straight on it, calling the GP if necessary and meds supplied and given straight away. The home is always very clean
and tidy and I am very happy that Mum is in good hands.

Reply from Joseph Febre, Home Manager at Crowstone House

Thank you for taking the time to leave us this kind review. Our team work incredibly hard to ensure we provide the best quality care. I'll be sure to pass on your lovely feedback to the team.


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Review from A H (Son-in-law of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and friendly staff. Always greeted with a smile. Mum is very happy here, there are regular visits from people who entertain the residents including a man with a piano who gets everyone singing. There are activities that they do too.

Reply from Joseph Febre, Home Manager at Crowstone House

Thank you for your kind words. Our activities programme is always a highlight with our residents, we are glad to hear that your Mum is having a lovely time with us. I'll be sure to pass on your lovely feedback to the rest of the team.


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Review from C T (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has become more difficult to deal with recently and required a lot of care. Words can not really convey the care and attention the team at Crowstone have dedicated to trying to help our mother during her stay. With the efforts of the team there were even some days she agreed to join in the
activities which she enjoyed. Our thanks to all the team at Crowstone for your dedication to all the residents and the love you show them all.

Reply from Joseph Febre, Home Manager at Crowstone House

Thank you for your kind words. The team at Crowstone House work very hard to provide quality, person-centred care. It is a pleasure caring for your mum and we are glad that she is settling into her new home. I will be sure to pass your feedback on to the team.


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Review from Julie B (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives fabulous care at Crowstone House. The activities and outings are tremendous and Mum has never looked better; above all, we know she is safe.
The food looks incredible and we know she receives a balanced diet.
The staff are all amazing and one member of staff in particular does an
incredible job here.

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Review from B O (Son of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When arriving at Crowstone, I am always greeted with helpful staff, who are always aware of where my father is. My father seems very content there and seems happy with the care given to him. He seems very happy with catering facilities too. I'm pleased that they have employed a staff member who supplies
lots of entertainment for the residents. I find management very helpful and approachable. Thank you everyone!

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Review from J S (Cousin of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin is well cared for in all the 6 years she has been in Crowstone House.

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Review from John H (Son of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum entered your care on discharge from her third hospital stay in three months. What a fantastic place Crowstone House Care Home. We are delighted with all of your kindness and care that all of you are providing to Mum. She is settled in and very content and already so much better in her health
and well-being, thank you so much. She is joining in and socialising with everyone and eating well again which is so lovely to see her contentment. Thank you so much.

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Review from Fiona A (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would very much like to express my thanks to all the staff at Crowstone House for looking after my father. He has a number of complex needs and has been given the most incredible care and understanding. I would also like to add that I to have always felt included and considered at all times. I have
had only positive feedback to pass on to my friends and family and have great pleasure in recommending Crowstone House to all!

Reply from Joseph Febre, Home Manager at Crowstone House

Hi Fiona,
It has been a pleasure caring for your father. Thank you for taking the time to leave us a review and share your experience with others. We're happy to hear that the team at Crowstone House are exceeding your expectations.


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Review from R B (Son of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a recently retired secondary school teacher and head of a department in an Ofstead-rated 'Outstanding' school, I have had vast experience observing other staff and students at work. I visit my elderly mother 6 days a week, every week at Crowstone and automatically reflect on all sorts of day-to-day
activity within the home based on vital criteria. The result is I am highly satisfied that my mother is undoubtedly given outstanding care, support and attention. Just so grateful to Crowstone for making her 'part of the family'- I haven't seen her this happy in years. If I am not happy with something, believe me, I would certainly say so, but I have absolutely no care for concern whatsoever and I can only thank Crowstone staff and management for making my mother's twilight years so happy and special. Thank you!

Reply from Joseph Febre, Home Manager at Crowstone House

Thank you so much from the bottom of our hearts from the entire team at Crowstone House. We work very hard to provide outstanding quality and compassionate care to each of our residents and we're thrilled to hear we are achieving this. I will be sure to pass your comments on to the rest of the team.


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Review from Phillipa C (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was discharged to Crowstone House in June 2022, unfortunately, she took a turn for the worst later in the year. The staff have been so caring and made sure a care plan was followed. Our mum improved in simple day-to-day activities even managing with daily encouragement to eat and drink, her
well-being and mental health noticeably improved. We cannot thank the staff and management enough. The team work so hard to keep the residents safe. I have visited late in the evening I have only heard the staff treating the residents with the utmost care and dignity they deserve.

Reply from Joseph Febre, Home Manager at Crowstone House

Hi Phillipa,
Thank you for taking the time to leave this lovely review. I'll be sure to pass your comments on to the rest of the team.


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Review from Pamela L (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother aged 102 has been a resident at Crowstone House since May 2022 and the care given to her has been outstanding. I and Mum's other daughter have no complaints whatsoever. The room is suitable for Mum together with an ensuite and other areas like the dining room and lounges are very spacious.

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Review from Maria T (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our parents to Crowstone House in August 2022 as we were not happy with their previous care. The difference in kindness, and proactive care has been amazing. Nothing has been too much trouble and there is always someone around to help.

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Review from L A (Daughter of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend this home to anyone looking for a lovely, friendly, clean home with good food and facilities in a fantastic location right on the seafront. Also has a big terrace overlooking the sea and a huge back garden and fish pond, ideal for big family visits.

Reply from Zoe Larnder, Customers Relations Coordinator at Crowstone House

Thank you for your kind review. We are so pleased that you are happy with the care and facilities we provide. We will pass your kind words on to the team.


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Review from Liz S (Daughter of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

How life at Crowstone House has improved under the new management and the lifting of Covid restrictions. Now activities are taking place regularly, there is far more stimulation for all residents. Staff are always friendly and generally responsive to requests. They seem to cope well with the demands
and needs of the residents, which cannot always be easy!

Reply from Zoe Larnder, Customers Relations Coordinator at Crowstone House

Thanks so much for the review. We are so grateful to read how pleased you are. Your feedback greatly enhances the care we provide, and we are so thankful for your comments.


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Review from Silvi K (Partner of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding! In every way!
Caring and understanding dementia.
Loving with residents (meaning tender loving care!)
Friendly.
Efficient.
Clean home!
My partner is (as one can see!) happy at Crowstone House Care Home.

Reply from Fiona Kemp, Home Manager at Crowstone House

Thank you for the thoughtful review. We strive to perform the best care we can for our residents, and we are happy to hear you are satisfied with your partner's care. Thank you again for your comments.


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Review from Bradley W (Son of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lives with Alzheimer’s and I recently had to make the decision to find her a residential home because she was no longer safe in her own home. Of course, you do your research, and I came across Crowstone House Care Home. Everything I read about Crowstone House was glowing but the reality far surpassed
my expectations. This is the place that I would love to spend my twilight hours. The home itself is immaculate, clean and tidy, with the most amazing views of the estuary. The people who work there are quite simply wonderful human beings, they genuinely care about the residents and want to give them the best quality of life/care. There is a real feeling of love and happiness when you walk through the door. I could not ask for a better place for Mum to be looked after (and she really is very well looked after). Mum is really happy there, if she wasn’t I would certainly know about it! I have to give special mention to the administrator, deputy manager, and care team leader who are absolutely amazing.

Reply from Fiona Kemp, Home Manager at Crowstone House

Hello, thank you for your wonderful comments. We are happy to hear that you are satisfied with your mother's care. We take every precaution over the safety and security of our residents and their environment, and the staff are happy to hear about your review.


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Review from Helen S (Daughter of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, always kept updated on our mother's condition.
Friendly and professional.

Reply from Abdul Chirwa, Home Manager at Crowstone House

Hello Helen, thanks for the thoughtful review. We are glad to hear your support for our team and your praise for our effectiveness. Thanks so much for your kind words.


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Review from J D (Niece of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After caring for my aunt for many years at home, moving her into a care home was not an easy decision. The welcoming staff at Crowstone have made the transition an easy one. She has settled in so well and seems so much happier just in the short time she has been there. It is evident she is being well
cared for. Staff are very friendly and make us feel part of everything.

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Review from William B (Son of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at the home for over 10-yers. Throughout that time, the staff have treated her and myself well. She has felt at home there, and in whatever her capacity has been, she has enjoyed it. The staff work tirelessly, doing their best for the residents.

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Review from Sylvia R (Wife of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care from the staff.

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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Crowstone House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Crowstone House is calculated as follows: ( (328 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 380 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crowstone House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Joseph

Joseph Febre

Job Title: Home Manager

Joined: 2010

Hi, I am Joseph Febre, the Home Manager at Crowstone House. I have much experience in the care industry, since 2010. I have worked my way up, transitioning to a care team leader, to Deputy Manager, and now the Home Manager. I believe that the good days will always outweigh the bad, that our residents are our family, and that the care and dignity we provide are the number one priority.


Caren

Caren Venman

Job Title: Home Administrator

Joined: 2005

Hi, I’m Caren, an experienced care Home Administrator with over two decades of hands-on caregiving experience. My background in direct care has given me a deep understanding of the importance of compassionate and personalised support for residents.


In my current role, I focus on ensuring the home runs smoothly and efficiently. I specialise in maintaining accurate records, streamlining communication between staff and families, and supporting a collaborative and caring environment for everyone.


Anna

Anna Wachel

Job Title: Housekeeper

Hey, I’m Anna, a dedicated Housekeeper at our care home. I take great pride in maintaining a clean, safe, and comfortable environment for our residents. I understand the importance of a well-kept home in promoting health and well-being, and I always strive to ensure every area is hygienic, warm, and welcoming.


My commitment to high standards plays a key role in creating a pleasant and caring atmosphere where residents feel valued and truly at home.


April

April Edmondson

Job Title: Chef

Hi, I’m April, a care home chef who’s all about creating delicious, feel-good meals with a touch of flair! With college training, top-notch qualifications, and even an alcohol license (because why not?), I’ve had the pleasure of working in a variety of catering roles.


Whether it's gourmet dishes or comforting classics, I’m here to ensure every plate leaves you smiling. Cooking isn’t just my job – it’s my passion and my vibe!


Maria

Maria Wownysz

Job Title: Deputy Manager

Hi, I’m Maria, a dedicated Deputy Manager working closely with the home manager to ensure smooth operations and exceptional care. In this role, I deputise for the manager and collaborate to maintain and enhance the high standards of our home.


Over the past seven years with the company, I’ve gained invaluable experience across various departments, which has deepened my passion for supporting residents. Leading a team committed to improving their well-being and quality of life is something I truly care about.