Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Crowstone House has a Review Score of 9.8 (9.821) out of 10, based on 32 reviews in the last 2 years. Over all time Crowstone House has 84 reviews.
Review from Keith E (Son of Resident) published on 11 March 2021
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Overall Experience
5.0 out of 5
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Review from H S (Resident) published on 28 July 2020
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5.0 out of 5
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Review from Sheena E (Daughter of Resident) published on 3 March 2020
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5.0 out of 5
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Review from H M (Daughter-in-law of Resident) published on 27 February 2020
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5.0 out of 5
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Review from L H (Daughter of Resident) published on 31 January 2020
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5.0 out of 5
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Review from Victoria A (Granddaughter of Resident) published on 3 January 2020
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5.0 out of 5
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Review from Ben A (Grandson of Resident) published on 2 January 2020
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Overall Experience
5.0 out of 5
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Review from Alex S (Grandson of Resident) published on 2 January 2020
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Overall Experience
5.0 out of 5
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Review from Ryan W (Grandson of Resident) published on 2 January 2020
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Overall Experience
5.0 out of 5
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Review from K W (Daughter of Resident) published on 2 January 2020
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Overall Experience
5.0 out of 5
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Review from C H (Granddaughter of Resident) published on 2 January 2020
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Overall Experience
5.0 out of 5
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Review from A H (Relative of Resident) published on 30 December 2019
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Overall Experience
5.0 out of 5
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Review from Valerie G (Wife of Resident) published on 27 August 2019
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Overall Experience
5.0 out of 5
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Review from Karen M (Daughter of Resident) published on 4 July 2019
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Overall Experience
5.0 out of 5
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Review from Lynne J (Daughter of Resident) published on 3 June 2019
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Overall Experience
5.0 out of 5
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Review from Allison P (Daughter of Resident) published on 29 March 2019
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Overall Experience
4.0 out of 5
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Review from Jessica M (Daughter of Resident) published on 25 February 2019
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5.0 out of 5
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Review from Roger E (Son of Resident) published on 26 October 2018
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5.0 out of 5
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Review from Colin P (Son of Resident) published on 19 September 2018
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Overall Experience
5.0 out of 5
Above all else, Mum has been treated with dignity and respect. This has been of paramount importance to both Mum and the family.
Thank you, everyone, from the management team,
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Review from Lesley S (Cousin of Resident) published on 18 September 2018
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Overall Experience
5.0 out of 5
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The Review Score of 9.8 (9.821) out of 10 for Crowstone House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.821 for Crowstone House is calculated as follows: ( (328 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 380 Ratings = 4.821
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Crowstone House is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Mar 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2010
Hi, I am Joseph Febre, the Home Manager at Crowstone House. I have much experience in the care industry, since 2010. I have worked my way up, transitioning to a care team leader, to Deputy Manager, and now the Home Manager. I believe that the good days will always outweigh the bad, that our residents are our family, and that the care and dignity we provide are the number one priority.
Job Title: Home Administrator
Joined: 2005
Hi, I’m Caren, an experienced care Home Administrator with over two decades of hands-on caregiving experience. My background in direct care has given me a deep understanding of the importance of compassionate and personalised support for residents.
In my current role, I focus on ensuring the home runs smoothly and efficiently. I specialise in maintaining accurate records, streamlining communication between staff and families, and supporting a collaborative and caring environment for everyone.
Job Title: Housekeeper
Hey, I’m Anna, a dedicated Housekeeper at our care home. I take great pride in maintaining a clean, safe, and comfortable environment for our residents. I understand the importance of a well-kept home in promoting health and well-being, and I always strive to ensure every area is hygienic, warm, and welcoming.
My commitment to high standards plays a key role in creating a pleasant and caring atmosphere where residents feel valued and truly at home.
Job Title: Chef
Hi, I’m April, a care home chef who’s all about creating delicious, feel-good meals with a touch of flair! With college training, top-notch qualifications, and even an alcohol license (because why not?), I’ve had the pleasure of working in a variety of catering roles.
Whether it's gourmet dishes or comforting classics, I’m here to ensure every plate leaves you smiling. Cooking isn’t just my job – it’s my passion and my vibe!
Job Title: Deputy Manager
Hi, I’m Maria, a dedicated Deputy Manager working closely with the home manager to ensure smooth operations and exceptional care. In this role, I deputise for the manager and collaborate to maintain and enhance the high standards of our home.
Over the past seven years with the company, I’ve gained invaluable experience across various departments, which has deepened my passion for supporting residents. Leading a team committed to improving their well-being and quality of life is something I truly care about.
