Crowstone House

Crowstone Avenue, Westcliff-on-Sea SS0 8HT
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9.8 84 Reviews
  • Crowstone House, Westcliff-on-Sea
Crowstone House, which was rated 'Outstanding' by the CQC in January 2018, is situated on the sea front at Westcliff-on-Sea, the view from the main lounge overlooks the Thames Estuary and whether a beautiful sunny day or wild and windy the view is always very exceptional. Westcliff, as it borders Southend, has been classified as a conservation area to preserve its beauty. Crowstone with a classical feature turret room used for activities, is an older building full of character and offers you a home from home. There are lifts but the staircase is magnificent summing up the splendour of Crowstone. All around there is a friendly and enchanting environment, especially the snoozelum room. Your room awaits you so that you may add your own personal creativity.

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Care Provided by Crowstone House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Joseph Febre (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Crowstone House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,260
    • Self-Funded Residential Dementia Care from £1,260
    • RESPITE Self-Funded Residential Care from £1,410
    • RESPITE Self-Funded Residential Dementia Care from £1,410
  • (these prices are only a guideline, please contact Crowstone House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Crowstone House Reviews (84)

Total of 84, showing 61-80
9.8

Crowstone House has a Review Score of 9.8 (9.821) out of 10, based on 32 reviews in the last 2 years. Over all time Crowstone House has 84 reviews.

Overall Experience

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Date Published

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Review from Nicholas W (Son of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mother was only at Crowstone House for a short while. But during that time, the family felt that she benefitted enormously from the care, attention and good humour of all those who came into contact with her.

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Review from Vicky M (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

By the time mum went into the home her dementia was well advanced. The staff at Crowstone could not have been kinder, not just to mum, but to us as a family. I have nothing but admiration for all at Crowstone. It is a warm friendly home. It doesn't feel like a care home because it's not a cold purpose-built
property. I know mum was well cared for and as happy as she could be. Thank you Crowstone, long may you continue.

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Review from Pauline J (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Crowslane House from November 2016 until January 2017. My mother was very happy here. The staff treated her with kindness and respect. The food is a very high standard. The kindness shown to our family on the day she died was so wonderful.

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Review from Urszula C (Daughter of Resident) published on 27 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Crowstone House 3 years ago. I feel very happy that mum is receiving such excellent care here. It's like home to home. My wish is that everyone who lives with dementia received the kind of care and treatment that mum is getting here. I visit the home daily and mum is always happy
and smiling. I feel very lucky to have found the right place for me.

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Review from Lynn H (Daughter of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother has only been a resident for two weeks, the care and consideration she was given by the staff in this amazing home was second to none. She was very unwell on admission but the time spent with her and care given could not be faulted. We as a family were given all the support possible
during this time and also after her death. Thank you to all concerned.

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Review from Julie C (Daughter of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Canada and am so happy my mom is at Crowstone House. I have just been here for 2 weeks visiting her and I now know she is safe and loved.

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Review from Elizabeth G (Wife of Resident) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been cared for at Crowstone House for six months and those last six months of his life have been made happy and comfortable due to the care and love that was given to him by all who looked after him. The surroundings at Crowstone House are light, spacious and clean, but above all the
carers were at all times caring, gentle and courteous to my husband. I also found that I was made so welcome when I visited him that it made a stressful time so much easier to bear. Sadly my husband died in hospital but my thanks go to ALL the staff who cared so well for him during his stay at Crowstone House.

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Review from James R (Husband of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crowstone House is a beautiful listed building on the seafront. My wife has a delightful first-floor room overlooking the estuary. This is a particular blessing because we have been married sixty-four years and we ran a business together for over forty years before retiring to our house further up the
estuary in Leigh which has similar views.
My wife enjoys looking out and the view seems to comfort her in her confused state of mind.
It is extremely heart wrenching to be separated after such a long happy marriage but the lovely caring staff have been very welcoming and I can even have lunch with my wife each day.
During these past four years, it has become increasingly more difficult looking after her so it is a great blessing to know she is now safe in lovely surroundings and being properly looked after and cared for by dedicated professionals.
My wife has the added stimulus of being encouraged to join in the many and varied activities by the very enthusiastic coordinator who sometimes includes me!

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Review from Fay B (Wife of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crowstone House is absolutely marvellous. The staff are so lovely and nothing is a problem. They just get on with their duties and find time to chat etc.


A wonderful home - I cannot speak too highly of them.


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Review from Penelope A (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was more than satisfied with the treatment and loving care my mother received during her six months at Crowstone House. She was always treated with respect and the staff were wonderful.

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Review from Janet W (Daughter of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in her wheelchair in the mini bus and I had a nice seat. I was impressed with the company vehicle, they hired it to take us to Alton Nurseries. Mum loved it. The trips are very therapeutic for her. She was able to go down memory lane with some purchases and a cafe shop. She also had
some fresh air and shared in Christmas outside the care home. Our family rated the venue and organisation highly. I enjoyed escorting mum. Thank you.

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Review from Pamela R (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the home clean, the staff caring and considerate. The only problem is that my 95-year-old father does not suffer from dementia whilst most residents there do. The bedroom which he has is very small without a toilet. We knew this and agreed to it as no other rooms were available at the time. Possible
more stimulation would be an advantage to the residents.

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Review from Tony S (Son of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at this place for the last few years of her life. She died on 4/12/16. They cared for her very well and I can't really fault the place.

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Review from Les W (Son of Resident) published on 16 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the age of 95, Mum had to give in and go into a care home to be looked after. She was at Crowstone House for 11 months until she passed away. 11 months of good care and attention from everybody. She was happy, contented and felt safe. I would recommend Crowstone House to anybody.

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Review from Ralph K (Nephew of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crowstone House, is a beautiful place. The building is very grand overlooking Southend seafront. As soon as you walk through the door you can feel the welcome. Everyone who works there from the cleaners to the management are extremely helpful, and always very cheerful and have the time to talk to you.
Cannot
name anyone, as there are too many and I would not like to offend anyone by forgetting them.
All I can say is the manager, his clerical staff and everyone else do an amazing job, as dignity is something they all recognise and respect everyone.

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Review from Richard I (Son of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

What struck us with first visiting the premises was the fact that all of the management and staff smile and appear happy and enthusiastic. Everyone was kind and considerate and nothing was too much trouble. The room with a sea view was probably as good as you could find anywhere. The concept of trying
to get people to do as much for themselves as possible has resulted in my father being able to go back to live in his bungalow. Instead of just sitting around doing nothing he was encouraged to walk- with a frame- to the bathroom and dining room. The only negative point I would make which is not a criticism of Crowstone House but care homes, in general, is that there should be better segregation between those people with advanced dementia, from those who still have all their wits about them.

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Review from Valerie B (Wife of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with my husband's care. Hope he can use this home again the end of July. Staff were very caring and helpful. The home has a lovely outlook overlooking the sea.

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Review from Charlotte (Granddaughter of Resident) published on 27 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a superb home. My 95 year old Nan was fiercely independent, but she loves being at Crowstone. She loves the food, staff, company, outings, views from the veranda ... She has been totally wooed by this lovely 'hotel'!

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Review from Alan B (Son of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother required respite after breaking her right shoulder in a fall. At the time she was a little confused but the staff at Crowstone soon had her engaging socially with the other residents and quickly restored her confidence, with persuasion and patient assistance she also began to walk confidently
with a stick and could also manage to negotiate stairs with help. Crowestone has been a thoroughly enjoyable and uplifting experience for my mother. Thank You.

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Review from Vernon P (Daughter-in-law of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very caring before and after my father-in-law died. He was as content as he could be while ill.

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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Crowstone House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Crowstone House is calculated as follows: ( (328 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 380 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crowstone House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Joseph

Joseph Febre

Job Title: Home Manager

Joined: 2010

Hi, I am Joseph Febre, the Home Manager at Crowstone House. I have much experience in the care industry, since 2010. I have worked my way up, transitioning to a care team leader, to Deputy Manager, and now the Home Manager. I believe that the good days will always outweigh the bad, that our residents are our family, and that the care and dignity we provide are the number one priority.


Caren

Caren Venman

Job Title: Home Administrator

Joined: 2005

Hi, I’m Caren, an experienced care Home Administrator with over two decades of hands-on caregiving experience. My background in direct care has given me a deep understanding of the importance of compassionate and personalised support for residents.


In my current role, I focus on ensuring the home runs smoothly and efficiently. I specialise in maintaining accurate records, streamlining communication between staff and families, and supporting a collaborative and caring environment for everyone.


Anna

Anna Wachel

Job Title: Housekeeper

Hey, I’m Anna, a dedicated Housekeeper at our care home. I take great pride in maintaining a clean, safe, and comfortable environment for our residents. I understand the importance of a well-kept home in promoting health and well-being, and I always strive to ensure every area is hygienic, warm, and welcoming.


My commitment to high standards plays a key role in creating a pleasant and caring atmosphere where residents feel valued and truly at home.


April

April Edmondson

Job Title: Chef

Hi, I’m April, a care home chef who’s all about creating delicious, feel-good meals with a touch of flair! With college training, top-notch qualifications, and even an alcohol license (because why not?), I’ve had the pleasure of working in a variety of catering roles.


Whether it's gourmet dishes or comforting classics, I’m here to ensure every plate leaves you smiling. Cooking isn’t just my job – it’s my passion and my vibe!


Maria

Maria Wownysz

Job Title: Deputy Manager

Hi, I’m Maria, a dedicated Deputy Manager working closely with the home manager to ensure smooth operations and exceptional care. In this role, I deputise for the manager and collaborate to maintain and enhance the high standards of our home.


Over the past seven years with the company, I’ve gained invaluable experience across various departments, which has deepened my passion for supporting residents. Leading a team committed to improving their well-being and quality of life is something I truly care about.