Crowstone House

Crowstone Avenue, Westcliff-on-Sea SS0 8HT
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9.8 84 Reviews
  • Crowstone House, Westcliff-on-Sea
Crowstone House, which was rated 'Outstanding' by the CQC in January 2018, is situated on the sea front at Westcliff-on-Sea, the view from the main lounge overlooks the Thames Estuary and whether a beautiful sunny day or wild and windy the view is always very exceptional. Westcliff, as it borders Southend, has been classified as a conservation area to preserve its beauty. Crowstone with a classical feature turret room used for activities, is an older building full of character and offers you a home from home. There are lifts but the staircase is magnificent summing up the splendour of Crowstone. All around there is a friendly and enchanting environment, especially the snoozelum room. Your room awaits you so that you may add your own personal creativity.

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Care Provided by Crowstone House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Joseph Febre (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Crowstone House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,260
    • Self-Funded Residential Dementia Care from £1,260
    • RESPITE Self-Funded Residential Care from £1,410
    • RESPITE Self-Funded Residential Dementia Care from £1,410
  • (these prices are only a guideline, please contact Crowstone House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Crowstone House Reviews (84)

Total of 84, showing 81-84
9.8

Crowstone House has a Review Score of 9.8 (9.821) out of 10, based on 32 reviews in the last 2 years. Over all time Crowstone House has 84 reviews.

Overall Experience

  • 71
  • 11
  • 1
  • 1
  • 0

Date Published

84
8
16
32
52

Review from Helen G (Daughter of Resident) published on 6 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was 96 years of age when he died at the beginning of April 2016. He was in the above care home for two months. As he was falling becoming frail this was the best option for him. He did not have dementia so he had all his faculties. From management, carers, domestics, cooks. My father was treated
with the utmost respect and dignity. They catered to all his needs, he was well fed, clean and motivated. Staff went out of their way to make his last two months happy. He had a lovely and clean bedroom. My father told my sister and I that he couldn't be happier there. One of the top carers took ten years off my father by shaving of his long beard and hair, my sister and I were very happy with the standard of care and professionalism. The only criticism is there could be more staff in the afternoons.

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Review from J B (Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not find any fault in the home, loving caring, wonderful. Food is excellent, staff are wonderful. I feel a part of the family, everyone is marvellous.

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Review from J S (Cousin of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved my cousin in early December 2015, she was in a poor home before. The care and looking after is lovely, she had her best Christmas in years. She has loads to do and the food is great and the change in her is showing every time I visit.

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Review from S R (Daughter of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Crowstone House for 8 months. He settled in straight away. The staff are very kind, caring and treat my father with dignity. I visit him most days and always find him happy and well cared for. It is a great relief for me knowing I am leaving him safe, secure and very
well cared for.

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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Crowstone House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Crowstone House is calculated as follows: ( (328 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 380 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crowstone House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Joseph

Joseph Febre

Job Title: Home Manager

Joined: 2010

Hi, I am Joseph Febre, the Home Manager at Crowstone House. I have much experience in the care industry, since 2010. I have worked my way up, transitioning to a care team leader, to Deputy Manager, and now the Home Manager. I believe that the good days will always outweigh the bad, that our residents are our family, and that the care and dignity we provide are the number one priority.


Caren

Caren Venman

Job Title: Home Administrator

Joined: 2005

Hi, I’m Caren, an experienced care Home Administrator with over two decades of hands-on caregiving experience. My background in direct care has given me a deep understanding of the importance of compassionate and personalised support for residents.


In my current role, I focus on ensuring the home runs smoothly and efficiently. I specialise in maintaining accurate records, streamlining communication between staff and families, and supporting a collaborative and caring environment for everyone.


Anna

Anna Wachel

Job Title: Housekeeper

Hey, I’m Anna, a dedicated Housekeeper at our care home. I take great pride in maintaining a clean, safe, and comfortable environment for our residents. I understand the importance of a well-kept home in promoting health and well-being, and I always strive to ensure every area is hygienic, warm, and welcoming.


My commitment to high standards plays a key role in creating a pleasant and caring atmosphere where residents feel valued and truly at home.


April

April Edmondson

Job Title: Chef

Hi, I’m April, a care home chef who’s all about creating delicious, feel-good meals with a touch of flair! With college training, top-notch qualifications, and even an alcohol license (because why not?), I’ve had the pleasure of working in a variety of catering roles.


Whether it's gourmet dishes or comforting classics, I’m here to ensure every plate leaves you smiling. Cooking isn’t just my job – it’s my passion and my vibe!


Maria

Maria Wownysz

Job Title: Deputy Manager

Hi, I’m Maria, a dedicated Deputy Manager working closely with the home manager to ensure smooth operations and exceptional care. In this role, I deputise for the manager and collaborate to maintain and enhance the high standards of our home.


Over the past seven years with the company, I’ve gained invaluable experience across various departments, which has deepened my passion for supporting residents. Leading a team committed to improving their well-being and quality of life is something I truly care about.