Thank you so much to everyone. We appreciate you all.
Helen T (Daughter-in-law of Resident)
As soon as you walk through the door of St Edith's Court it feels very welcoming and homely
S D (Daughter of Resident)
More importantly, there is a calm friendly atmosphere with caring staff in every role.
Carolyn F (Wife of Resident)
Colleagues at St Edith's Court will be happy to discuss our fees, answer any questions you have and confirm what these include.
Visitors are welcome at St Edith's Court.
Onsite parking is available, including disabled spaces. Please discuss parking arrangements with St Edith's Court.
St Edith's Court has a Review Score of 9.7 (9.738) out of 10, based on 20 reviews in the last 2 years. Over all time St Edith's Court has 56 reviews.
Review from S D (Daughter of Resident) published on 18 March 2025
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Review from J G (Daughter of Resident) published on 23 January 2025
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Review from Adrian G (Son-in-law of Resident) published on 23 January 2025
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Review from D R (Next of Kin) published on 15 January 2025
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Review from Helen T (Daughter-in-law of Resident) published on 12 July 2024
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Review from S D (Daughter of Resident) published on 11 July 2024
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Review from Carolyn F (Wife of Resident) published on 28 June 2024
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Review from Karen R (Daughter of Resident) published on 12 June 2024
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Review from Lyn S (Daughter of Resident) published on 16 May 2024
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Review from Mick G (Son of Resident) published on 1 May 2024
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Review from Gary B (Son of Resident) published on 25 March 2024
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Reply from Kerry Endicott, Manager at St Edith's Court
Thank you for reviewing St Edith's Court and we appreciate your feedback. We had a new parking system installed in October 2024. The car park has visible signage installed within it, we also have signage on our front door and in the lobby area reminding people to register their car. We experienced some teething issues in the first few weeks of instalment. We have however managed to get fines cancelled for all who made me aware. I have changed the entry system for our home, so a colleague answers the door for everyone and reminds everyone to register their car. An email was sent to residents' main contact informing them of the new parking regulations and asking them to inform all their families and friends prior to cameras going live. I had a meeting with the car park management company this week to discuss any issues and suggest changes to help visitors to remember to register their car. I would advise anyone who has concerns to bring them to me and I will try to resolve the issue.
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Review from T W (Daughter of Resident) published on 13 February 2024
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Review from G C (Friend of Resident) published on 29 January 2024
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Review from K T (Daughter-in-law of Resident) published on 18 January 2024
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Review from Linda R (Friend of Resident) published on 17 November 2023
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Review from A M (Daughter of Resident) published on 16 November 2023
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Review from B W (Daughter of Resident) published on 18 September 2023
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Review from R P (Daughter of Resident) published on 6 September 2023
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Review from Tania C (Resident) published on 14 July 2023
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Review from C D (Relative of Resident) published on 9 May 2023
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Reply from Kerry Endicott, Home Manager at St Edith's Court
Thank you for taking the time to review St Edith Court. Your feedback is extremely important to us. We are disappointed to hear that you feel we did not meet the high standards of care we strive to provide on this occasion. We have taken swift and appropriate action to rectify the IDDSI information at St Edith’s Court. If you wish to discuss this further, we operate an open-door policy and I am happy to do so at a mutually convenient time.
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The Review Score of 9.7 (9.738) out of 10 for St Edith's Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.738 for St Edith's Court is calculated as follows: ( (182 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 233 Ratings = 4.738
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Edith's Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Sep 2019
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