Elgin

12/14 Manor Road, Westcliff-on-Sea SS0 7SS
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7.7 20 Reviews
  • Elgin, Westcliff-on-Sea
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Care Provided by Elgin

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 17 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Mr & Mrs D J Dickson
  • Person in charge
  • David Dickson (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (11)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Elgin

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Some off street parking available. Please call for details


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Elgin Reviews (20)

7.7

Elgin has a Review Score of 7.7 (7.749) out of 10, based on 1 reviews in the last 2 years. Over all time Elgin has 20 reviews.

Overall Experience

  • 13
  • 6
  • 1
  • 0
  • 0

Date Published

20
0
0
1
19

Review from R W (Husband of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always pleasant on my visits. They seem caring and attentive to my wife's needs. They are quick to respond to any emergency concerning the wellbeing of the resident.

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Review from Phillip G (Partner of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found staff very good in all aspects towards residents and myself. They look after my partner brilliantly and no worries about her being here. They all do great jobs.

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Review from A S (Son of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well cared for. Staff excellent. Lovely atmosphere in the home.

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Review from Neil J (Son of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst the furnishings and surroundings of Elgin care home are not lavish, the care given and displayed by all staff, in my experience, has been second to none. The needs of my mother had always been the number one priority of all staff and I have always felt reassured by this.

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Review from T D (Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here a few years and I am very happy.

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Review from J S (Son of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good care home. Supportive, attentive, friendly, professional caring attitude.

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Review from Patricia H (Friend of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very attentive, cleanliness excellent.

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Review from Neil C (Grandson of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The owner and his team arranged an immediate assessment and were very accommodating. The team were very friendly and professional in giving the care that was needed. I would like to thank all the staff at Elgin care home on behalf of our family.

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Review from Pamela W (Niece of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the way he is treated, the staff are friendly, helpful, caring and will go that extra mile for him. The care home is very clean and I would recommend this care home. Excellent place.

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Review from Mary C (Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do find the food and care very good, in fact excellent. I feel very safe here and there are plenty of activities. I find the staff very friendly and helpful and can speak to them about any problems that may arise.

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Review from Derek W (Friend of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I say how well he is being treated, all the staff are always about, they are helpful, friendly, polite and above all caring, you can see it within their approach. Everywhere you go within the home it is clean and tidy. The management is really good and helpful and interested in what we have to say.

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Review from Christine B (Daughter of Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not pride this home enough. All members of staff are fantastic, they go above and beyond.
They care for my mum. She hasn’t been so well since being in Elgin House, she was really poorly when she went into Elgin House she has Altzimers, she is clean and well dressed every day, just like my mum
should look.
She eats and has her medication on time. Which has helped with her condition.
They are stimulated every day.
I really cannot praise Elgin House enough for what they do for her and in turn our family.
A big thank you.

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Review from Shirley Anne W (Daughter of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very welcoming. Certain staff are extra friendly and kind. I telephone each evening to speak to Mum and they are very happy for me to do that which is kind.
Mum has every need catered for, e.g. hair, dental, doctors. Carers are patient and kind when continually asked the same questions
and don't get exasperated.
Tea and coffee/biscuits are offered to visitors which is lovely.
Maybe there could be more activities.
Residents perk up when physical and mental exercises take place.

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Review from Geraldine J (Wife of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The Elgin has the nicest, most caring staff. It is like living with family. The accommodation is adequate. Cleanliness OK. The evening menus are peculiar. Could do with a bit more reminiscence during the day.

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Review from Kenneth W (Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been treated with care, friendliness and respect during the whole period of my stay at Elgin.

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Review from Dorinda R (Daughter of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly care home, secure. Everyone was known by name. Home cooked meals. Nurse and Doctors always called when needed. Quizzes and music played. Always contactable by telephone.

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Review from John K (Son of Resident) published on 25 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I and all the family would like to thank everyone at Elgincare for the amazing care they gave to our dad in his final months, he passed away peacefully yesterday 24th April with a carer by his side holding his hand.
From the day our dad went into Elgincare they made him feel special,
made him smile and above all made him comfortable.
It is everyone's worst fear when the day comes that you have to make that difficult decision to put a loved one into a care home but Elgincare and all the staff put our minds at rest from the very first day and continued with their care and support to the end.
A very big thanks to everyone at Elgincare.

Reply from David Dickson, Manager at Elgin

Hello John,


Thank you very much for the kind words.


It was a pleasure looking after your father and also getting to know you and your family. Although only with us for a short period of time, we will miss him and look back with fond memories.


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Review from J R (Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a friendly and accommodating care. The staff are very caring and help as much as they can. The food is of a good standard and well presented. However, a few hooks/shelves and a mirror in the bathroom would be appreciated.

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Review from A K (Friend of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are always friendly and caring. Remembering visitors when long-lasting.

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Review from Sally H (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been so impressed by the commitment shown by all staff at Elgin.
My father appears to be so well looked after and we are constantly updated with his progress. If there are any issues regarding medication etc we are immediately contacted.
A huge 'thank you' during difficult times.

Reply from David Dickson, Registered Manager at Elgin

Thank you Sally for taking the time to share your personal experience of our care service. We aim for our care provision to address the needs of each individual who resides with us in a person-centred and respectful way. It is great to hear that this being achieved for your father.


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Current Review Score: 7.7 (7.749)

Overview of Review Score

The Review Score of 7.7 (7.749) out of 10 for Elgin is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.455 for Elgin is calculated as follows: ( (6 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 11 Ratings = 4.455

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.294 Points relating to the number of positive Reviews for Elgin is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4. 1 Positive Reviews ÷ 3.4 = 0.294

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Elgin

What types of Care is Elgin registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elgin provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Elgin have?

There are 11 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Elgin?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elgin to the centre of Westcliff-on-Sea?

0.5 mile(s) as the crow flies, distance by road may be significantly further.