Havengore House

27 Fairfield Road, Eastwood, Leigh-on-Sea SS9 5RZ
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9.2 53 Reviews
  • Havengore House, Leigh-on-Sea
Havengore House is a country style house in a quiet suburban setting situated close to local amenities. The home aims to provide a caring, safe environment with a friendly, relaxed atmosphere for elderly people who wish to dispense with the hassle and loneliness of living alone.

A warm welcome awaits new residents, as do new friendships and interests. The team aim to take care of all the worries and make life as pleasant as possible for everyone. All the rooms have their own character and overlook the attractive gardens. Most rooms have ensuite facilities and residents are welcome to bring pieces of furniture and pets where practicable. The daytime areas are large and varied so everyone can choose how to spend their days.

Havengore House has long been noted for its home cooking, the Home proudly protects the reputation by providing wholesome meals and catering for special diets as necessary. The Manager and her team aim to provide loving support and various activities to meet individual residents' needs and interests. Relatives and friends are welcome to join in entertainments, games & outings.

Life at Havengore is like being on holiday every day, with no worries, plenty to do or space to just relax and feel at home.

All staff are highly trained, treating all the residents with dignity & care.

The Home is also dementia registered & all staffs are skilled in dementia care.

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Care Provided by Havengore House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Owner
  • Mistis Ltd
  • Person in charge
  • Evita Sternberga (Manager)
  • Admission Criteria
    • Private, Social Services funded, NHS funded
    • Ages 60+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (28)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Havengore House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,650
    • Self-Funded Residential Dementia Care £1,350 – £1,650
    • RESPITE Self-Funded Residential Care £1,350 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,650

  • Please contact with management regards to fees (Each individual care needs assessments prior to admission play a role in pricing )
  • (these prices are only a guideline, please contact Havengore House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors required to phone and book a visit, this can be done on the day of visit


  • Parking

  • There's ample parking on the premises


Havengore House Reviews (53)

Total of 53, showing 1-20
9.2

Havengore House has a Review Score of 9.2 (9.189) out of 10, based on 8 reviews in the last 2 years. Over all time Havengore House has 53 reviews.

Overall Experience

  • 35
  • 16
  • 1
  • 1
  • 0

Date Published

53
5
6
8
45

Review from Jennifer H (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Havengore are so nice and insightful about the residents. Management are friendly and professional.
Havengore is homely, mum is happy and settled.
Staff have been extremely supportive and I can't thank them enough. Also there are lots of staff, always present for the residents.
The home
is dementia friendly, things like open wash cabinets by the sink so a resident doesn't have to figure out how to open it. Different colour door for the bathroom so that it can be identified easily. Little things that aren't necessary aesthetically pleasing, but so functional for dementia patients. There's quiet and calm, with activities to break up the day. Mum loves her picture of Elvis Presley from an entertainer, I get told about it every time I phone mum! The thing that sets the home aside is the lovely smell. I visited quite a few that had a lingering smell of urine - not Havengore, the carpet cleaner is quite often active and the home is clean. We are pleased we chose this home.

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Review from David H (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in your care for the last year now, my thanks go to the whole team for the respect and care they have shown her during this time. I will forever be grateful for all of the support you have shown me and my family.
A team who cares. Thank you.

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Review from Michael H (Brother of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Havengore House were caring for my elderly mother initially but now have my 72 year old brother in their care who is suffering from severe Parkinson's disease and who is now completely paralysed. Havengore is always clean and the staff helpful and professional. We appreciate the high standard of care
received by my brother, dealing with him is very time consuming and sometimes physically demanding.

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Review from V C (Friend of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a great place. My ex neighbour stays there and I visit every month. Modern and clean rooms. Food cooked in a home cooked style. The staff are all kind and caring. All good here.

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Review from Nina R (Daughter of Resident) published on 25 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

After reading the reviews I was relieved to have my 69 yr old mum discharged here from the hospital.
Sadly, that was short lived. On arrival Mum wasn't tended to quickly and was obviously sad and upset to be there and confused and was left in reception awaiting the next steps.
There is no doubt
the staff are friendly and have good intentions, we can't take that away.
But the home itself looks nice from the photos and the reception area but that's as far as it goes in our view as a family. The room Mum was placed in was dated and her bathroom we had to ask to be cleaned (which was done quickly). It was more like a prison cell than an inviting restful room.
When we were there Mum was not fed on the first day and we had to ask for her to be included in the day's meal rounds (if we didn't, she wouldn't have been fed nor had her medication). I also witnessed a resident fitting in her chair - no one attended to her. We removed Mum after 2 days in this place sadly.

Reply from Director at Havengore House

We are deeply sorry to hear about your loss, and our thoughts are with you and your family during this difficult time. We understand that transitioning a loved one into a care environment can be emotional, and we strive to make this process as smooth and supportive as possible. However, we feel it is important to address some inconsistencies and inaccuracies in the feedback provided. While the feedback acknowledges that our staff are "friendly and have good intentions," it also makes serious claims about neglect and inadequate care, which are completely untrue and contradict the earlier positive statement. Our team worked diligently to provide appropriate care for your mother from the moment of her arrival, including administering medication and ensuring her comfort. The assertion that a resident experienced a fit and was left unattended is another false claim. We have no record of such an incident. What was likely observed was a resident with advanced Parkinson's disease, a condition that can cause noticeable physical symptoms. Misinterpreting this as a fit and then accusing our team of neglect is not only inaccurate but unfair to our dedicated staff. Additionally, the claim that your mother was left in a reception area is incorrect, as Havengore House does not have a designated reception for residents. Furthermore, describing her room as a "prison cell" is unfounded. It was a standard single room, promptly reassigned to another resident after her departure, reflecting its suitability. We also recognize that cultural perceptions of care homes can vary, and we respect all beliefs. However, it became evident that preconceived notions about care homes influenced your experience, leading to dissatisfaction regardless of our efforts to address your concerns. At Havengore House, we are proud to care for 30 residents and consistently receive positive feedback for the quality of our services. While we regret that we could not meet your expectations, we remain committed to learning from every experience and welcome further discussion to address your concerns.


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Review from L B (Daughter of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Havengore House for almost 8 weeks. The care she received until her passing was very caring. All staff were attentive and ready to listen and advise if required. Havengore is a lovely and well-run care home that I wouldn't hesitate to recommend. I can't praise all the staff enough for
their efforts.

Reply from Micheal Tekin, Director at Havengore House

Thank you so much for your lovely review. It was a privilege to care for Mum in her final weeks and days. Kindest regards.


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Review from Allan J (Son of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum’s was stay was very short I would like to say a huge thank you to the staff for the kindness and care she received upon arrival, the welcome was lovely, but the care she received in her final days was great. Thank you all so much.

Reply from Kelly Gray, Registered Manager at Havengore House

Thank you so much for your review. Although we only knew your mum for a short time it was an honour and privilege to care for her in her final weeks. Thinking of you at this sad time


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Review from Nancy D (Daughter of Resident) published on 21 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I needed to move my mother into a care home, I was looking for a homely place with caring staff, rather than something that felt like a hotel. Havengore exceeded my expectations. It is only small, but the care my mother received was unfailingly excellent. She put on weight, and was happier and
more engaged than she had been for some time. The staff are very attentive and being small, they really know the residents, and they get to know the staff well, which is important for older people. The food is good, varied and the staff will get extras when needed. They arrange regular events by way of extra stimulus and also outings. I cannot recommend Havengore more highly.

Reply from Kelly Gray, Acting Manager at Havengore House

It was a pleasure to care for your mother, she was a lovely lady and we pride ourselves on person centred care. Thank you very much for your review and thinking of you at this very sad time.


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Review from Yvonne N (Niece of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the the staff at Havengore House absolutely amazing, nothing was too much for the staff, whenever I visited my uncle. Not just my uncle, but everyone staying at the home, it's like a big family. Not only did they care for my uncle but they were so kind to me too. A care home is only as good
as the people working within in it. Havengore House is excellent. I have visited since my uncle passed away to show my gratitude to the manager and staff, first class.

Reply from Kelly Gray, Registered Manager at Havengore House

Thank you Yvonne, it was a pleasure to care for your uncle, and a pleasure to support you when you needed us.


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Review from M L (Wife of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call to enquire about respite care, I was impressed with the care, kindness and professional approach of the staff. When my husband's health rapidly deteriorated and end of life care was needed everything was done to ensure he was pain-free, comfortable and treated with dignity.
Staff still spoke to him when attending to his personal care, night staff checked on him every 15 minutes. They also cared for us, members of his family which gave us great comfort.

Reply from Kelly Gray, Registered Manager at Havengore House

Thank you for your review, much appreciated and always very happy to get feedback. I am so glad you found this a positive experience especially at such a sad time for your family.


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Review from D W (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my dad receives. He is always clean and tidy when I visit him. The staff are all very friendly and make me feel welcome. My dad always says there is plenty of food, not all to his taste, but in his words "I'm a fussy so and so".
The home is kept very clean.

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Review from Emma M (Friend of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is amazing. They do not only look after the resident, but they also look after the relatives. We have had an incredibly difficult transition period with our mum and the home has been supportive at every turn. The GP that covers the home spends the time to get to know the residents and I am
100% sure my mum is in the right place. There is no agency staff and the care home feels like a house/home rather than an institution. They give us advice about what is best for Mum and ensure that she is stimulated there is no just shoving her in a chair in front of the telly. Physically she is the best she has looked in a year. The staff are all trained to look after people with dementia and Mum is treated with compassion and dignity at all times. I would not hesitate to recommend Havengore house to anyone who has a relative with dementia. Thank you.

Reply from Micheal Tekin, Director at Havengore House

Thank you very much for your feedback, we have appreciated it a lot.


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Review from David M (Son of Resident) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very happy here, it was a second home to her.
Very well organised activities, both inside and outside the home, and with their own minibus to facilitate visits to a wide variety of events.
Caring staff who treated Mum like one of their own family and nothing was too much trouble.
The home
is kept very clean and tidy and maintains a high standard of housekeeping.
Thank you to all at Havengore House who made life much easier for us coping with Mum's needs.

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Review from S B (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Havengore House management and staff provide a safe and secure place for my mother, who now has advanced Alzheimer's. The staff are caring and thoughtful to all residents needs. Activities are plentiful including days out, and meals are home-cooked, and a good choice of menu is offered to residents
every day. I am very pleased with the level of care my mother receives.

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Review from J D (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother died in the care home in September. I was impressed with the level of care and concern shown to her, and the genuine sadness of staff when she died. Our family were welcomed and cared for as we gathered there. My father is also a resident, and it is clear that the staff know him and his foibles
well. He is very happy in the home, and particularly enjoys the activities organised by a wonderful volunteer there. My parents were happy there together, and my father remains happy and well cared for.

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Review from M W (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home always greet you with a smile and welcome. They show care and support. The home is clean and bright. Food very good. There are activities always going on and the residents are taken out for lunch or afternoon tea. Staff have made the feeling there homely.

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Review from F D (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Havenfore for just over 3 months. Her welcome and support in adapting to her new home and circumstances has been exemplary at a very unsettling time for her. Staff have been professional, friendly and sincere in their care and attention to her social, mental and physical health needs.
The food, always a highlight, is just that! Activities are varied and enthusiastically run, when Mum can be persuaded - but not pursued if she just wants to relax in her room. Mum is registered severely sight impaired and confused at times.

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Review from M P (Son-in-law of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent place, very homely. Care staff very good and attentive to residents. Many activities. Food good. Very clean.

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Review from Andy A (Son of Resident) published on 22 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are both at this home. It’s small and homely which is perfect as both parents have dementia and need repetition. All the carers know my parents at a personal level so know their quirks and ways and how best to manage them. As there are only 20 residents they also get to know each other.
They
have weekly outings varying from Southend seafront to pub lunches, picnics in the park etc, regular entertainment and parties to celebrate their birthdays and sing songs.
Dementia means they often forget about their trips, birthday parties and other events but their mood is certainly better. My dad is laughing every time I visit and very happy there.

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Review from Ruth K (Daughter of Resident) published on 27 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very welcoming home. Relaxed and a very happy home. All staff from carer to cleaner/cook and handyman are really kind helpful people. My father and mother are both so settled and happy. My father is very fond of a couple of the carers, his favourites, which suggests to me that they are very kind and
patient with him. It is also so lovely that the home takes the residents out to the seafront and other little trips every month. Every resident is thrown a big party on their birthday! Brilliant.

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Current Review Score: 9.2 (9.189)

Overview of Review Score

The Review Score of 9.2 (9.189) out of 10 for Havengore House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.489 for Havengore House is calculated as follows: ( (67 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 94 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Havengore House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about Havengore House

What types of Care is Havengore House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Detention Under Mental Health Act, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Havengore House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Havengore House have?

There are 29 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Havengore House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Havengore House to the centre of Leigh-on-Sea?

1.9 mile(s) as the crow flies, distance by road may be significantly further.