Havengore House

27 Fairfield Road, Eastwood, Leigh-on-Sea SS9 5RZ
Submit a Review
9.2 53 Reviews
  • Havengore House, Leigh-on-Sea
Havengore House is a country style house in a quiet suburban setting situated close to local amenities. The home aims to provide a caring, safe environment with a friendly, relaxed atmosphere for elderly people who wish to dispense with the hassle and loneliness of living alone.

A warm welcome awaits new residents, as do new friendships and interests. The team aim to take care of all the worries and make life as pleasant as possible for everyone. All the rooms have their own character and overlook the attractive gardens. Most rooms have ensuite facilities and residents are welcome to bring pieces of furniture and pets where practicable. The daytime areas are large and varied so everyone can choose how to spend their days.

Havengore House has long been noted for its home cooking, the Home proudly protects the reputation by providing wholesome meals and catering for special diets as necessary. The Manager and her team aim to provide loving support and various activities to meet individual residents' needs and interests. Relatives and friends are welcome to join in entertainments, games & outings.

Life at Havengore is like being on holiday every day, with no worries, plenty to do or space to just relax and feel at home.

All staff are highly trained, treating all the residents with dignity & care.

The Home is also dementia registered & all staffs are skilled in dementia care.

Show Havengore House on the Map

Care Provided by Havengore House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Owner
  • Mistis Ltd
  • Person in charge
  • Evita Sternberga (Manager)
  • Admission Criteria
    • Private, Social Services funded, NHS funded
    • Ages 60+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (28)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Havengore House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,650
    • Self-Funded Residential Dementia Care £1,350 – £1,650
    • RESPITE Self-Funded Residential Care £1,350 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,650

  • Please contact with management regards to fees (Each individual care needs assessments prior to admission play a role in pricing )
  • (these prices are only a guideline, please contact Havengore House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors required to phone and book a visit, this can be done on the day of visit


  • Parking

  • There's ample parking on the premises


Havengore House Reviews (53)

Total of 53, showing 21-40
9.2

Havengore House has a Review Score of 9.2 (9.189) out of 10, based on 8 reviews in the last 2 years. Over all time Havengore House has 53 reviews.

Overall Experience

  • 35
  • 16
  • 1
  • 1
  • 0

Date Published

53
5
6
8
45

Review from Julie W (Friend of Resident) published on 15 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Havengore House is a very good care home, the staff are very caring, kind, helpful and supportive to the resident and their families. While my relative was living at Havengore she was very happy, enjoyed her food, loved the staff, the management, and the entertainment lady. The home is quiet, tranquil
and very relaxed. All residents are encouraged to join in with games and activities if they want too. The staff work hard to maintain care standards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Sister of Resident) assisted by family/friend published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was cared for in a very professional way during his last month before he passed away. He was treated with great care and dignity and remained in a happy disposition throughout. He was completely at peace during the very last days at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith P (Son of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was only at Havengore for a very short time. In that time she was made to feel welcome and comfortable. All her needs were met.
We were informed promptly when her health deteriorated and she was taken to hospital.
When we visited the manager and staff made us very welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry P (Brother of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and carers of Havengore House have looked after the final months of my dear brother's life.
He was at times a very grumpy old man - but that did not deter them from their caring. He was highly grateful for their care and I could not ask for more. He left life peacefully, in the home,
full of affection for the staff of Havengore House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ronald W (Son of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Havengore House to be the right home for my mum with her condition. Found the management and staff excellent and nothing was too much trouble. I was very glad that I found this care home as it was the best place for her to be as her care was second to none.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P D (Son of Resident) published on 27 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found Havengore clean and tidy, staff are very caring and friendly. Residents always seemed happy and well presented. My mother always looked forward to hairdressing and nail days, she never complained about the food and always said she slept well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet M (Daughter of Resident) published on 27 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We searched dozens of care homes looking for somewhere with caring staff to transfer Mum to and found this at Havengore. Always uplifting the staff cared for Mum through the final stages of dementia with a hardworking, cheerful competence and a kind attitude. Mum was always dressed nicely and her hair
and nails groomed. Mum enjoyed the good food and the House is clean and fresh if a little dated. But Mum was happy here and we were happy with the care she received and the staff kept us informed at every stage of Mum's stay, taking her to hospital appointments and arranging doctors to come and see Mum as soon as the necessity arose.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela L (Daughter of Resident) published on 20 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly dad suffered from Vascular Dementia so this was the perfect care home for him. It has a homely feel to it. The manageress and staff are all friendly, caring, patient and extremely helpful at all times. Nothing was too much trouble for them.
My dad enjoyed his stay at this care home and
was very well looked after. From the time of his stay in March until he passed away in July he grew very fond of all the staff.
My dad loved his food so he totally enjoyed the homemade cooked food which was excellent and there was always plenty of it. If he was too tired and unable to eat the food when dished up, staff would save it for him for later so he never missed out. They would help feed him if he was too poorly to eat himself.
My Dad’s room was comfortable and always kept clean.
I would definitely recommend Havengore Care Home to anybody, especially if someone has Dementia or Alzheimer's.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sylvia C (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed respite care for my elderly mum, I was very impressed with the care she received in Havengore House. The staff were friendly, kind and patient with all of mums needs. It was also reasonably priced. The gardens were lovely, well kept and it felt a happy, homely residence. Activities were excellent
which mum enjoyed immensely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Son of Resident) published on 24 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Manageress and staff are very friendly helpful and caring. They held Christmas and summer parties which were good fun for the residents. They always kept us informed of the health of my mother. I always felt it was a safe and secure environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John D (Nephew of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt's life improved dramatically when she became a resident at Havengore. She was looked after with the utmost care, and she enjoyed the company of the other residents. I am very glad that my aunt got to spend her last months in such a lovely environment.
Her accommodation was very comfortable,
clean and the food was excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edward P (Nephew of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt very happily stayed at Havengore House until she recently passed away after a short illness.
l can't fault the care she got until the end. This home should be commended for the staff and management for their dedicated hard work as it can't be easy.
Always good home made food and plenty of
it to.
Rooms comfortable and always kept clean, nice garden if residents or relatives want to sit out. My aunt enjoyed the company of the staff and always liked having little chats.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra (Niece of Resident) published on 27 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly auntie was here for nearly two years before passing away recently. She changed for the better as soon as she arrived, and loved the banter with the staff. The staff are very friendly and she was given good care and understanding from them. The manager and carers are faultless and cope well
with the demanding job. Mealtimes are regular and have good home made food. The rooms always looked clean and comfortable. I'm glad she went to Havengore for her last two years, as she was much happier with the companionship.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E H (Brother of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Insofar as care of my sister was concerned, I could not fault this home. The management and staff were efficient and caring and often went above their duty to help not only my sister but myself and other family members.
We were immediately contacted if there were concerns and felt able to contact them
if we needed information.
My sister was insulin diabetic and suffered with Rheumatoid Arthritis and her medical needs were always met.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham N (Nephew of Resident) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly aunt came to stay at Havengore House at a time when she was very distraught as her husband had recently passed away and he'd been her carer. The level of care and support, both physical and emotional, that she received was wonderful. She was particular about her diet as she was a diabetic
and for many years had controlled this through diet alone, the home were very understanding of her whims around food. The staff were always very welcoming and helpful when we came to visit. Although she was only in the home 16 months before passing away herself, by the end she was very happy here and was well-liked by the staff and other residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephanie F (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, our father didn't get long at home as he was only there 8 days. Both my brother and myself liked the home very much but didn't get the full experience of performance.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet G (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was taken into Havengore House after my brother and I looked at a lot of residential homes and found that Havengore was brilliant. The service, the care, the support and the friendliness. We were so happy with Havengore, Dad was very happy in there. He made friends with the other residents, nothing
was a problem, if you asked for an extra blanket, it was there, another cup of tea, it was there.
The staff were amazing too, care and attention was never a problem and the staff would listen to you, and if it was possible, it was done. So yes, I would recommend Havengore house for elderly people, my dad's experience was lovely. Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie J (Friend of Resident) published on 21 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend was a resident at Havengore for just under a year and was very well looked after by everyone there. The Manager and her team are very welcoming and my friend didn't want for anything. I cannot fault anything at this home, the staff are friendly, caring and attentive. The rooms are clean
and well maintained. I could not have found a better place or better people to care for my friend in the last year of her life, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda S (Daughter of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Havengore House to be a safe and comfortable place with staff who really cared for the resident's needs and always made you feel welcome. My Mum was a resident for 3 years and was very happy. I knew whenever I left her that she was in safe hands and I didn't have to worry. The care that was
given towards the end of Mum's life, I couldn't have wished for better. I would highly recommend Havengore House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo R (Daughter of Resident) published on 26 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent her last two weeks at Havengore House. The care and compassion provided by the staff were outstanding both towards my mother and our family. The atmosphere is so positive and all residents seem happy and involved in a really good range of activities which mum would have enjoyed had
she been there longer. Having had a dreadful experience in another care home, we are so grateful that mum moved to Havengore House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.2 (9.189)

Overview of Review Score

The Review Score of 9.2 (9.189) out of 10 for Havengore House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.489 for Havengore House is calculated as follows: ( (67 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 94 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Havengore House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet