Havengore House

27 Fairfield Road, Eastwood, Leigh-on-Sea SS9 5RZ
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9.2 53 Reviews
  • Havengore House, Leigh-on-Sea
Havengore House is a country style house in a quiet suburban setting situated close to local amenities. The home aims to provide a caring, safe environment with a friendly, relaxed atmosphere for elderly people who wish to dispense with the hassle and loneliness of living alone.

A warm welcome awaits new residents, as do new friendships and interests. The team aim to take care of all the worries and make life as pleasant as possible for everyone. All the rooms have their own character and overlook the attractive gardens. Most rooms have ensuite facilities and residents are welcome to bring pieces of furniture and pets where practicable. The daytime areas are large and varied so everyone can choose how to spend their days.

Havengore House has long been noted for its home cooking, the Home proudly protects the reputation by providing wholesome meals and catering for special diets as necessary. The Manager and her team aim to provide loving support and various activities to meet individual residents' needs and interests. Relatives and friends are welcome to join in entertainments, games & outings.

Life at Havengore is like being on holiday every day, with no worries, plenty to do or space to just relax and feel at home.

All staff are highly trained, treating all the residents with dignity & care.

The Home is also dementia registered & all staffs are skilled in dementia care.

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Care Provided by Havengore House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Owner
  • Mistis Ltd
  • Person in charge
  • Evita Sternberga (Manager)
  • Admission Criteria
    • Private, Social Services funded, NHS funded
    • Ages 60+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (28)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Havengore House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,650
    • Self-Funded Residential Dementia Care £1,350 – £1,650
    • RESPITE Self-Funded Residential Care £1,350 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,650

  • Please contact with management regards to fees (Each individual care needs assessments prior to admission play a role in pricing )
  • (these prices are only a guideline, please contact Havengore House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors required to phone and book a visit, this can be done on the day of visit


  • Parking

  • There's ample parking on the premises


Havengore House Reviews (53)

Total of 53, showing 41-53
9.2

Havengore House has a Review Score of 9.2 (9.189) out of 10, based on 8 reviews in the last 2 years. Over all time Havengore House has 53 reviews.

Overall Experience

  • 35
  • 16
  • 1
  • 1
  • 0

Date Published

53
5
6
8
45

Review from Teresa S (Niece of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt was suffering from Vascular dementia when she entered the house 18 months before her death. The staff showed her kindness and understanding and dealt well with her mood swings and confusion. Despite being in her nineties, she was still a very active lady and found it difficult to come to terms
with having so little to do at times, but the staff let her help with washing-up and other small jobs to help her feel more at home. Up until her last few weeks, she enjoyed her food and the meals always seemed well cooked and substantial. At the end of her life, she was cared for with compassion and dignity. I would definitely recommend Havengore House to anyone considering going there.

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Review from Martyn S (Son of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my father's last visit to hospital we knew it was only a matter of time before he passed away. He was in the latter stages of dementia and on the last downhill slope. The staff were excellent, showing real care and compassion for my father. We couldn't have wished for better care in his last few
days. I would certainly recommend Havengore House to anyone hoping to get good quality care for an ageing loved one.

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Review from Geoff (Son of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided in Havengore House for 2 yrs and five months. Over this period she was very happy and content with her surroundings. All care homes are only as good as the staff employed and the management and owners of the property are always on hand and aware of all facets of the home. There is
nothing posh about Havengore House but there is a homely feel about the place which makes the patrons feel comfortable.

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Review from J S (Granddaughter of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Extremely caring staff who look after the residents and individuals. They make the residents feel valued like they are an important part of a big family.
There are lots of activities organised throughout the week and relatives are encouraged to join in if they wish. I can visit whenever
I and the staff make me feel like a part of the family too.

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Review from Tom S (Son of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm and friendly.
Old fashioned but that is what old folk relate to.
I have made countless unannounced visits and never found anything to worry about.

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Review from Haze S (Daughter-in-law of Resident) published on 8 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was very poorly with cancer and in the end with advanced dementia. She spent 6 weeks at Havengore House and she was very happy to be there. We thank all the staff there who helped her in her end of days. We were all very happy with the staff who helped her.

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Review from Valerie S (Daughter of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In 2012 we brought my father up from a home in Kent. The reason being that my mother was finding it difficult being on her own. After quite a long search we found the above care home for dad and it really stood out from all we had seen. They were very happy to show us around and we were impressed right
away with their friendly attitude. The cleanliness and the general good feeling we had about the home overall. Dad seemed to settle very well and in the early period he was always in the company of the other residents and had a good relationship with the carers. In the last few months of his life the dementia deteriorated and he was unable to manage his food alone and had to be fed by carers. This worked very well and we were impressed with their patience and caring ways.

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Review from Clare R (Daughter of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I visited Havengore House I knew what a caring home it would be for my mum. Each resident was made to feel special, they catered for mums individual needs and nothing was too much trouble. I cannot fault this home. It's what all care homes should strive to be like.

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Review from Maria K (Daughter of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Havengore House for 14 months. I visited many homes before deciding on Havngore House. As soon as I walked in the door I knew this would be the place I would like my mother to live. I spent many full days at Havengore and was able to see the constant respect and loving care given to
the residents. My mothers room was very pleasant and always very clean. The in-house prepared food is very good. Management was very professional and attentive.

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Review from Ann (Daughter of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really homely place. A lovely atmosphere and friendly staff. From mum's late arrival at 10:30pm (thanks to hospital transport!) she was treated with respect and cared for well. visiting is welcome anytime and staff ring if there are any concerns. Her stay was brief but I was confident she was cared
fro. The cats make it a home from home a lovely touch.

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Review from Linda P (Daughter of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the home for two and a half years and in that time she was treated with dignity, loving, caring and nothing was too much trouble. Home cooked food was excellent and met her requirements. I visited daily and on no occasion did I witness any wrong doing. In my opinion this is an extremely
good care home and I have nothing but praise.

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Review from Claire A (Daughter of Resident) published on 18 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Havengore House to be a very pleasant, homely, relaxed place for our mum. Nothing was too much trouble. The care she received was excellent, lots of entertainment, days out, hairdresser and chiropodist all visited regularly. The room was spotless and bed changed regularly. Staff were thoughtful
and had compassion and empathy with residents and their families. When mum was poorly they made sure she has the best care possible. It was a hard decision to put mum in a home, but we were always pleased with our choice of Havengore House.

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Review from Julie G (Daughter of Resident) published on 10 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was in Havengore for two and a half years and it is a really lovely home from home with excellent care. The owner was always helpful and the manager so kind, supportive and caring, as were her staff, that I could relax and know that Mum couldn't be anywhere better. As Mum's dementia progressed
and she became very poorly, the time and attention they gave Mum was more than I could have hoped for and I was always kept informed of any problems and knew that a doctor would always be called when necessary. I thoroughly recommend Havengore and will miss my visits there. Thank you.

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Current Review Score: 9.2 (9.189)

Overview of Review Score

The Review Score of 9.2 (9.189) out of 10 for Havengore House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.489 for Havengore House is calculated as follows: ( (67 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 94 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Havengore House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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