Kathryn Court

84 Ness Road, Shoeburyness, Southend-on-Sea SS3 9DH
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9.8 74 Reviews
  • Kathryn Court, Southend-on-Sea
Kathryn Court is a comfortable and friendly care home in the heart of Shoeburyness, Essex.

This 52-bed Runwood Homes facility provides expert care for older people, including those living with dementia, and has been voted by residents and their families as one of the Top 20 care homes in East England. As well as being part of the 'dementia action alliance', they strive to create a homely environment by providing all the comforts of good food, good company and friendly staff.

Residents frequently take trips out and whilst at home the house is transformed into a hive of activity to ensure that residents remain stimulated and engaged, with their individual hobbies and needs taken into account, including movie matinee with popcorn and snacks, bingo, quizzes, board games and many more.

The atmosphere wraps itself around visitors when entering the foyer and the warm and friendly experience just grows from there. Comfortable lounges, staff interested in all the residents have to do and say and home-cooked meals. All bedrooms are beautifully furnished with en-suite bathrooms and excellent amenities.

There is a dedicated area for dementia care, designed to enable those cared for to maintain their dignity and independence in a safe environment.

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Care Provided by Kathryn Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Donna Winterbourne (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Kathryn Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
  • (these prices are only a guideline, please contact Kathryn Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces


Kathryn Court Reviews (74)

Total of 74, showing 21-40
9.8

Kathryn Court has a Review Score of 9.8 (9.755) out of 10, based on 16 reviews in the last 2 years. Over all time Kathryn Court has 74 reviews.

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Review from Lisa B (Daughter of Resident) published on 1 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout Mum's time at Kathryn Court, she has received excellent care and attention. I cannot fault the staff, who are always so caring and keep a smile on Mum's face, always going the extra mile to help.

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Review from S B (Sister of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is in Kathryn Court. I feel she is extremely happy and well looked after.

Reply from Donna Winterborne, Home Manager at Kathryn Court

Hello, thanks for the review and for the full recommendation in Kathryn Court. It means so much to hear how satisfied you and your sister are with her care.


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Review from Sue C (Daughter of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have looked after Mum since May 2021 after a very stressful time trying to look after her at home for the last 13 years and work full time. I cannot thank them all enough as Mum looks healthier now than she has done for years. It’s such a relief to know she has her medication,
is eating well and always looks clean and tidy. Of course, she always wants to go home but that passes when she goes back to the dayroom with the lovely carer and waves goodbye happily.
It’s been a stressful time for all the staff but they have got through it always smiling and pleased to accommodate whatever the request. They are brilliant and I don’t really know what I would do without them, thank you.

Reply from Donna Winterborne, Home Manager at Kathryn Court

Hello Sue, we are so grateful to hear how happy you are with Kathryn Court and you send your full recommendation. Our team always strive for the best quality care and support possible to both residents and their relatives. We are so grateful to hear your satisfaction with the food and the cleanliness. Thanks again for your glowing review.


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Review from C C (Daughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Kathryn Court in November and it was a very stressful time for her and the family. The manager and her team have been exemplary in helping Mum to settle and we all feel she is so well cared for. What a relief! Mum says everyone is so nice. Thank you.

Reply from Donna Winterborne, Home Manager at Kathryn Court

Hello C C, thank you for your review. We are always happy to provide ease and certainty in difficult times, and we are glad to hear you are satisfied with your mother's care. Thank you again for the thoughtful comments.


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Review from K M (Son of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They took good care of my mum, very nice staff, nice facility. A bit surprised when I found Mum in a local supermarket one day, only to learn the trip was a regular trip by minibus with a chaperone run by the care-home, one of many trips out.
Mum was always hard to deal with in later life but they
managed to keep her contented, even though she always insisted on going back to her own home. There was no possibility of her living alone, and my work involved a lot of travel, so I could not act as carer. Unfortunately, other family members complained of cost, but would not get involved, that's my two brothers and especially a greedy sister who was concerned that her inheritance was dwindling, money well spent in my own opinion. Ma was looked after and safe, well-fed and entertained, she had a hairdresser visit every week, so dignity was also an aspect of this care home's service.

Reply from Donna Winterborne, Home Manager at Kathryn Court

Hello K M, thank you for your wonderful comments. We have always prided ourselves on delivering the best possible care to all of our residents, and we are happy to hear how satisfied you have been with your mother's care. Thank you again for the review.


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Review from D D (Daughter of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the care provided and the care staff are brilliant especially through these difficult times. Although I haven't been able to visit my dad, the care home has been keeping me informed and reassured.

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Review from M G (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home for just over a year, staff are polite and courteous. The management door is always open. Nothing is ever too much bother.

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Review from E M (Daughter of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful. I feel mum is really cared for.

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Review from Matthew H (Son of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving my father into Kathryn Court, I've seen the care and professionalism shown towards him. The staff are lovely. I also feel the home is very safe and secure. Also when I went to have a look at Kathryn Court for the first time, I fell in love with it. I was also impressed with how clean it
was. I very highly recommend Kathryn Court.

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Review from Trissane D (Daughter-in-law of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the management and staff at Kathryn Court for the care and dedication that they offer the residents in the home. My father-in-law went into the home nearly two years ago, and he has gone from strength to strength. He is happy and eating so much better.
We are especially grateful for
the care he has been receiving during the Covid situation; just knowing he is safe and well cared for is a huge relief for us as a family.

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Review from C C (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very distressed when we came here first as I wanted my mum to be somewhere safe and secure. The manager made me feel so welcome and relaxed and I am so pleased she is being well looked after. We couldn't thank them enough for all that they do for them.
They are such very nice people.

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Review from K B (Niece of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always extremely friendly and helpful. The home is very clean and well maintained. I feel like the care in the home is exceptional and the home is extremely well led by the management team.
I would love my mum to be here when she is ready to be looked after.

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Review from J W (Friend of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff extremely friendly. The home is run to a high standard. Clean, tidy and caring.

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Review from D B (Daughter-in-law of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In times of need you hope for comfort and support and here at Kathryn Court, we have found both in abundance. When all around is chaos, they have of peace, calm and absolute professionalism. We couldn't be happier in humble circumstances.

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Review from Suzanne B (Niece of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third time I have used Kathryn Court residential home to care for my relatives. My mum and dad both spent their last few years of their lives living at Kathryn Court. Now my mum's brother and my uncle is living there too. All their standards are extremely high and I am delighted with the
care they have received.

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Review from Craig D (Son of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased about the care and home. The staff are more than welcoming to the visitors and the care my father is seeing is exceptional. The management is very good and are helpful with my father.

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Review from S M (Friend of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my friend came into the home, he has been looked after very well. The staff are very kind, friendly and the home is very clean and tidy, well managed and maintained.

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Review from Janet A (Daughter of Resident) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family were in a stressed and upset situation trying to care for my mother after she had a fall which left her unable to walk and immobile. My father did his very best but was at breaking point. Finding Kathryn Court and being offered a room was such a relief because we read the good reviews and
were impressed on our initial visit. But, over the two years, my mother lived there, it was the family atmosphere and genuine care shown by all the amazing staff there which was obvious. From the excellent manager down to every carer and housekeeping staff. Thank you Kathryn Court for caring for my mother so well in her final years.

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Review from K S (Daughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the home and the care and support that mum is receiving. Management are very helpful and knowledgeable. Have found all care staff very caring and empathetic towards the client's needs.

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Review from T B (Daughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mum is receiving. Staff are very caring, home lovely and clean with a very happy and comfortable atmosphere.

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Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Kathryn Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Kathryn Court is calculated as follows: ( (153 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 192 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kathryn Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

Top 20 Large Care Home Groups 2025

Recipient: Runwood Homes Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Care Homes East of England 2024

Recipient: Kathryn Court

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2024

Recipient: Runwood Homes Ltd

Date: Wednesday 31 Jan 2024 More details

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Meet the Team (4)

Donna

Donna Selby

Job Title: Lifestyle Coordinator

Joined: 2007

Hi, I’m Donna, the Lifestyle Coordinator at Kathryn Court. I’ve been a proud member of the team since March 26, 2007, and I’ve cherished every moment of my 18 years here. My role allows me to encourage residents to continue being their authentic selves and to listen to their incredible life stories, which is a truly rewarding experience.


Building strong relationships with residents and their families is at the heart of what I do, and I’m passionate about creating an environment where everyone feels valued and connected.


In my spare time, I enjoy exploring my creative side through crafts and photography. I also love delving into family history, uncovering stories from the past that connect generations.


Donna

Donna Saunders

Job Title: Care Assistant

Joined: 2005

Hi, I’m Donna, and I’ve been proudly working as a Care Assistant at Kathryn Court for 15 years. My role here is deeply rewarding, and I truly enjoy socialising with our wonderful residents, their families, and my amazing colleagues.


Outside of work, I’m always up for an adventure! I’ve completed a Race for Life and am known for my outgoing nature—I can even down a pint in one go! In my free time, I love travelling and unwinding on holidays, visiting the theatre, exploring museums, and indulging in delicious meals. Life is all about enjoying the little moments, and I make the most of everyone.


Gary

Gary Hodson

Job Title: Maintenance

Joined: 2024

Hi, I’m Gary, and I’m the newest member of the Kathryn Court team, having joined as the Maintenance Man just five months ago. I love that my role allows me to make a real difference in residents’ day-to-day lives. It’s been a fantastic start—in November, shortly after I began, I was honoured to receive Employee of the Month!


On a personal note, I’m thrilled to share that I’ll soon become a grandad for the first time. When I’m not at work, you’ll likely find me enjoying some downtime with my Xbox, casting a line while fishing, or cheering on my favourite football teams (strictly as a spectator, not a player!).


Sukhjeet

Sukhjeet Ellis

Job Title: Care Team Leader

Joined: 2019

Hi, I’m Sukhjeet, a Care Team Leader at Kathryn Court, where I’ve been dedicated to supporting our residents for the past five years. I truly love my job and take pride in helping people, engaging in meaningful conversations, and being a comforting presence whenever needed.


When I’m not at work, I enjoy spending quality time with my family and friends. I have a passion for cooking and love sharing meals, whether I’m trying new recipes at home or dining out. For me, life is all about creating warm, memorable moments with loved ones.