Kathryn Court

84 Ness Road, Shoeburyness, Southend-on-Sea SS3 9DH
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9.8 74 Reviews
  • Kathryn Court, Southend-on-Sea
Kathryn Court is a comfortable and friendly care home in the heart of Shoeburyness, Essex.

This 52-bed Runwood Homes facility provides expert care for older people, including those living with dementia, and has been voted by residents and their families as one of the Top 20 care homes in East England. As well as being part of the 'dementia action alliance', they strive to create a homely environment by providing all the comforts of good food, good company and friendly staff.

Residents frequently take trips out and whilst at home the house is transformed into a hive of activity to ensure that residents remain stimulated and engaged, with their individual hobbies and needs taken into account, including movie matinee with popcorn and snacks, bingo, quizzes, board games and many more.

The atmosphere wraps itself around visitors when entering the foyer and the warm and friendly experience just grows from there. Comfortable lounges, staff interested in all the residents have to do and say and home-cooked meals. All bedrooms are beautifully furnished with en-suite bathrooms and excellent amenities.

There is a dedicated area for dementia care, designed to enable those cared for to maintain their dignity and independence in a safe environment.

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Care Provided by Kathryn Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Donna Winterbourne (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Kathryn Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
  • (these prices are only a guideline, please contact Kathryn Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces


Kathryn Court Reviews (74)

Total of 74, showing 41-60
9.8

Kathryn Court has a Review Score of 9.8 (9.755) out of 10, based on 16 reviews in the last 2 years. Over all time Kathryn Court has 74 reviews.

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Review from Kerry B (Friend of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident at Kathryn Court for a few years now. From the beginning, where we made the 1st call to her moving in, we were supported and provided with information and guidance. My friend joins in with a wide range of activities and goes out on trips. The staff are caring and provide
a personalised approach to the care they deliver. We couldn't be happier.

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Review from Bev H (Niece of Resident) published on 8 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt became a resident of Kathryn Court in May 2016 following a fall and hospital admissions. She had until this time, lived in her own home with the help of carers. We were extremely lucky to find a vacancy at Kathryn Court. Our Aunt became increasingly confused over time due to her dementia but
would constantly ask me "is this a hotel?" To which I would reply "yes it's 5 stars!"


The care and kindness she received whilst at Kathryn Court was second to none and we, as a family, cannot thank or praise all the staff enough for everything they did for her. We were always made very welcome on our regular visits to what had become "aunties home."


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Review from Faye L (Daughter-in-law of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law became a resident at Kathryn Court in September 2016 following a diagnosis of early onset of Alzheimer's at the age of 62 and a rapid deterioration. The staff at the home were very supportive to us and my mother-in-law and helped her to settle quickly into her new surroundings. They
have helped provide activities etc appropriate for her age and interest. Staff are very friendly and approachable and deal with any issues swiftly

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Review from Celia W (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I come in the staff are very warm and welcoming. The place is always spotless. The food looks delicious. My mum is always happy when we see her and whenever we come to see her they are always doing activities with her.

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Review from J M (Son of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Kathryn Court for over two years and has been very happy and has never had one complaint.

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Review from Dorothy H (Daughter-in-law of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff helped Mum to settle in and feel safe. She has a lovely room with a private toilet. All staff are trained to a high degree which is very reassuring.

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Review from Cliff P (Son-in-law of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived in Kathryn Court for three and a half years. It is a wonderful residence (I have visited several care homes in the South East Essex region when I worked in medicine distribution for several years) where the staff are friendly, kind and patient.
Most importantly there is a real togetherness
within the home, developed and closely monitored by the manager. Her influence runs throughout the home and strikes a perfect balance between being a happy and caring place for the residents, staff and visitors. Our family can't thank the team enough.

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Review from P H (Wife of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Kathryn Court for nearly two years and I am very happy with the care and attention he receives.

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Review from J W (Daughter of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the staff are very kind and approachable. The activities are well organised and good for the residents.

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Review from David N (Son of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Kathryn Court around March this year. I have been really worried about her for the last year or so with her eating and medication etc... Kathryn Court is amazing and the staff are fantastic. My mother absolutely loves living here. She constantly tells me how lovely the staff are and
she loves the food and the company. She regularly goes out on organised trips and afternoon tea and is the happiest I have seen her in many years. This has been a godsend to us and our family. Thank you.

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Review from Brian S (Stepson of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been treated with courtesy, interest and respect. My aunt was a resident at Kathryn Court nearly 10 years ago and was extremely well looked after and cared for even when seriously ill in the last few months of her life. Kathryn Court was the natural choice of care home for my step-father.
He was kindly received and helped to settle in and is very happy with the way in which he is looked after, fed well with varied 'home-cooked' meals and always treated with respect.

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Review from Christine P (Daughter of Resident) published on 20 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Its a home from home for mum, but it also gives the professional care I can't and the 24 hour a day care my mum needs. Mum loves her room and the staff are 2nd to none and I truly believe if mum wasn't at Kathryn Court, she wouldn't be here now with us.
The boss, in particular, is so easy to approach
and her dedication goes throughout the home, throughout all the staff.

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Review from T B (Son-in-law of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we walked in we knew this was where we wanted mum to be. The home is obviously extremely well managed and the staff highly motivated. All of the residents we meet seem content and happy. Residents every need is catered for. All of our questions and worries have been brilliantly resolved by
the manager and her staff, all of whom have always been polite and gone "the extra mile" consistently. Couldn't ask for a better place for mum to be.

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Review from George F (Husband of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife's admission to Kathryn Court, I have been very impressed by the care and attention she has received. The staff are very polite and go about their duties in a very efficient manner creating a lovely atmosphere. The facilities and food are very good. I would not hesitate to recommend this
care home to anyone in similar circumstances.

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Review from Marilyn (Daughter of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and welcoming. Always happy to sort out any problems.

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Review from Angie P (Daughter of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Kathryn Court for 9 years and has been wonderfully looked after. Her condition is remarkable- she's 91 and has not deteriorated because the staff are so attentive, efficient and friendly. They come promptly when she rings, her room is properly cleaned each day, the meals
are well planned and portions a good size. On occasions when she has been ill, they have swiftly contacted medical services. I would also say that the atmosphere is happy and friendly- it's noticeable every time I visit.

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Review from P S (Son of Resident) published on 20 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Kathryn Court for a few months now and it is like a 'home from home'. All of the staff are friendly and the home is just like a hotel, with flowers in the entry and lots of personal touches as you walk around. My mum has been for quite a few trips and loves the cream teas that
take place.

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Review from Barbara W (Friend of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to see how pristine it is everywhere is and how all patient's doors are open for all to see that they are happy and contented and extremely clean and homely. Staff courteous and accommodating.

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Review from Pat (Niece of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt moved into Kathryn Court unsettled. We have noticed recently how well she has settled in. On her 90th birthday in July she has a lovely trip to Old Leigh including fish+chips and ice cream. A tea party in the afternoon supplied by Kathryn Court with decorations. The family attended and she
enjoyed herself. The staff are very kind and attentive. Kathryn Court is always praising the food and she now looks really well. My sisters and I are so pleased that our aunt has gone into Kathryn Court.

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Review from Steve L (Son of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly, my dad is looked after very well. Enjoyed the family BBQ. Home is always kept very clean. Manager and admin nice and friendly, and help with any queries.

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Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Kathryn Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Kathryn Court is calculated as follows: ( (153 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 192 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kathryn Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (4)

Donna

Donna Selby

Job Title: Lifestyle Coordinator

Joined: 2007

Hi, I’m Donna, the Lifestyle Coordinator at Kathryn Court. I’ve been a proud member of the team since March 26, 2007, and I’ve cherished every moment of my 18 years here. My role allows me to encourage residents to continue being their authentic selves and to listen to their incredible life stories, which is a truly rewarding experience.


Building strong relationships with residents and their families is at the heart of what I do, and I’m passionate about creating an environment where everyone feels valued and connected.


In my spare time, I enjoy exploring my creative side through crafts and photography. I also love delving into family history, uncovering stories from the past that connect generations.


Donna

Donna Saunders

Job Title: Care Assistant

Joined: 2005

Hi, I’m Donna, and I’ve been proudly working as a Care Assistant at Kathryn Court for 15 years. My role here is deeply rewarding, and I truly enjoy socialising with our wonderful residents, their families, and my amazing colleagues.


Outside of work, I’m always up for an adventure! I’ve completed a Race for Life and am known for my outgoing nature—I can even down a pint in one go! In my free time, I love travelling and unwinding on holidays, visiting the theatre, exploring museums, and indulging in delicious meals. Life is all about enjoying the little moments, and I make the most of everyone.


Gary

Gary Hodson

Job Title: Maintenance

Joined: 2024

Hi, I’m Gary, and I’m the newest member of the Kathryn Court team, having joined as the Maintenance Man just five months ago. I love that my role allows me to make a real difference in residents’ day-to-day lives. It’s been a fantastic start—in November, shortly after I began, I was honoured to receive Employee of the Month!


On a personal note, I’m thrilled to share that I’ll soon become a grandad for the first time. When I’m not at work, you’ll likely find me enjoying some downtime with my Xbox, casting a line while fishing, or cheering on my favourite football teams (strictly as a spectator, not a player!).


Sukhjeet

Sukhjeet Ellis

Job Title: Care Team Leader

Joined: 2019

Hi, I’m Sukhjeet, a Care Team Leader at Kathryn Court, where I’ve been dedicated to supporting our residents for the past five years. I truly love my job and take pride in helping people, engaging in meaningful conversations, and being a comforting presence whenever needed.


When I’m not at work, I enjoy spending quality time with my family and friends. I have a passion for cooking and love sharing meals, whether I’m trying new recipes at home or dining out. For me, life is all about creating warm, memorable moments with loved ones.