The Lilacs

121 Chalkwell Avenue, Westcliff-on-Sea SS0 8NL
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9.8 29 Reviews
  • The Lilacs, Westcliff-on-Sea
The Lilacs is a small care home situated within walking distance of the sea front in Westcliff-on-Sea.

All care is personalised to suit the individual, with respect shown for loved ones and preference. The home helps clients to make the most of community life, while also offering respite support to local carers and being skilled in palliative care.

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Care Provided by The Lilacs

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 17 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Oak Lodge Care Ltd
  • Person in charge
  • Ali Knight (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for The Lilacs

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £975
    • Self-Funded Residential Dementia Care £950 – £975
    • RESPITE Self-Funded Residential Care £950 – £975
    • RESPITE Self-Funded Residential Dementia Care £950 – £975
  • (these prices are only a guideline, please contact The Lilacs to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Drive available for parking located at the front of the property


The Lilacs Reviews (29)

Total of 29, showing 21-29
9.8

The Lilacs has a Review Score of 9.8 (9.840) out of 10, based on 18 reviews in the last 2 years. Over all time The Lilacs has 29 reviews.

Overall Experience

  • 26
  • 3
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Date Published

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Review from Jane E (Daughter of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad joined The Lilacs Care Home for respite in July 2022 after a long stay in hospital. We were unsure how he would get on there as he never wanted to go in a care home but, with dementia, we couldn't leave Dad at home anymore with just carers coming in as and when without worrying about him 24/7 and
holding down a job and family. Best decision we made for Dad. He is always happy when I go to see him, washed and kept how he would have cared for himself if he could. Staff are very friendly and caring and are always happy to help you if there are things you want to change and implement for Dad's care. We know Dad is happy at Lilacs as we know that he would let us know if not in his own little way (being agitated and unsettled). Staff always let us know if Dad is unwell and keep us informed of any medication given for added illnesses. Best decision made for Dad as he is safe and happy and his needs are being met and we can visit him and know he is safe when we leave.

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Review from Jack Q (Son of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was admitted to The Lilacs around January time after breaking her hip, she stayed for around 6 months in total. During her stay, the home assisted with all her needs including ordering medication and doctors if needed. The staff were polite, friendly and catered to her needs, she had a good overall
experience here.

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Review from Shelly P (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at The Lilacs for over 2 years and I have always found the staff to be attentive and caring towards her needs. She is always clean and nicely dressed and despite being busy it is nice that the staff find time to sit and chat with her on a one to one basis which she enjoys.
They have always kept us informed of mum’s requirements and problems and involved us in any decision making. The Lilacs are regularly visited by a hairdresser and a chiropodist and they also provide prompt medical intervention when required. Since the new manager took over there has also been an increase in resident activities eg the making of Easter Bonnets, listening to and making music and quizzes. The Lilacs may not be decorated like a boutique hotel but I do believe that all the staff are fully committed to providing a safe, caring and friendly environment to all those in their care.

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Review from Sylvia R (Sister of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at The Lilacs for 6-months and I am very happy with the care that he is receiving there. The staff are caring, endlessly patient and always ready to talk to me about his ongoing needs. There is a very real sense that each resident matters to them as an individual, and
they work hard to find out what they can do to enhance the resident's experience of being in care. My brother's medical needs are complex and the staff are well supported by visiting health care professionals. The fabric of the building is being upgraded and in the last few months, I have seen the installation of new windows, electrical work and decorations. There is clearly a rolling programme of improvement and renovation and that is a very positive sign. The Lilacs provide excellent care for my brother and peace of mind for me.

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Review from Gill N (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been/are being cared for here and I couldn’t ask for a friendlier more caring group of people. Nothing is too much trouble and the staff all show a genuine interest in my Mum and look after her well-being. I was very impressed with how things were dealt with during the pandemic,
keeping all the residents safe and the home always smells clean and fresh. The food is good and hearty. The residents are visited regularly by a hairdresser and a chiropodist and any medical needs are dealt with swiftly and with dignity. The ongoing process of parents going into care is never easy but the whole team at the Lilacs have made it so much easier and taken a huge worry off our shoulders. Massive thanks to the whole team.

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Review from T M (Son of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming and warm residential home. My mom has been at The Lilacs for quite some time now. Staff are very caring, understanding and accommodating. I find the management well on top of daily running of the home. I am kept up to date with all matters concerning my mom.
The atmosphere is very relaxed
every time I visit mom every week.

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Review from Robert B (Son of Resident) assisted by family/friend published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into the home in July 2014 - present. I was very depressive, just suffered a bad stroke at the beginning of the year and suffered abuse from another family member. Since then, I am so happy, never been so happy. I call staff my family because they treat me like I am there family. There is not
a bad word I could say about The Lilacs care home, I get all the care I need.

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Review from Laurence A (Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my stay at The Lilacs, I have been very impressed with the help and kindness shown by the carers.
They deal quickly and efficiently with the residents' needs and also have to be aware of any unexpected difficulties that may arise.
Also, I have been impressed with the fact that nurses and doctors
visit regularly.
The distribution of drugs and medicines seems to be done very efficiently.
The rooms are cleaned frequently.
Finally, I would like to mention the food which is excellent. The variety is very good.

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Review from Malcolm P (Son of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at The Lilacs for 16 months now.
I am very happy with the standard of care.
Since being at The Lilacs her health has improved beyond belief.
I would recommend this care home to anyone who has to make the difficult decision to put a loved one into care.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for The Lilacs is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for The Lilacs is calculated as follows: ( (179 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 212 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lilacs is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 13 Feb 2025

1 single room vacant


Awards / Recognitions (0)

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