Manor Rest Home

35 Manor Road, Westcliff-on-Sea SS0 7SR
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8.7 6 Reviews
  • Manor Rest Home, Westcliff-on-Sea
Situated in a tranquil, tree-lined avenue in Westcliff-on-Sea, Manor Rest Home offers a harmonious blend of comfort and professional care. This thoughtfully converted period home provides a welcoming environment, just a short stroll from the seaside and local amenities.

With 19 beds, comprising both single rooms & shared rooms, Manor Rest Home ensures each resident enjoys a spacious and personalised living space. The home features ample communal areas and large, accessible gardens, fostering a sense of community and offering peaceful spots for relaxation.

Committed to delivering high-quality, individualised care, Manor Rest Home is staffed by a stable and well-trained team of professionals who are both caring and friendly. The home serves nourishing, home-cooked meals catering to diverse tastes and dietary requirements, including provisions for smokers, diabetics, and gluten-free diets. Emphasising a 'family-like' atmosphere, the home welcomes pets whenever possible, enhancing the homely feel.

Residents benefit from a variety of engaging activities tailored to their interests and abilities, promoting social interaction and mental stimulation. The home's prime location offers easy access to the seafront, local shops, and public transport, encouraging residents to maintain an active and fulfilling lifestyle.

Manor Rest Home is more than just a residence; it's a community dedicated to enriching the lives of its residents through compassionate care and meaningful experiences. Experience the compassionate care and dedicated support that make's Manor Rest Home a true home.

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Care Provided by Manor Rest Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Teri Ballard (Registered Manager)
  • Admission Criteria
    • We accept both privately funded & local authority residents (please get in touch to discuss further)
    • Ages 65+
  • Room Information
    • Single Rooms (7)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Manor Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,000
    • Self-Funded Residential Dementia Care £950 – £1,000

  • Full board accommodation, routine laundering of personal items, laundering of bed linen, and 24-hour care. Other services such as hairdressing, chiropody and personal requirements including toiletries can be arranged upon request, at cost.


    Please contact us to discuss and arrange a visit to the home, where we will discuss fees and how the process works.
  • (these prices are only a guideline, please contact Manor Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please get in contact to discuss visiting the home


  • Parking

  • Parking is available to the front of the home


Manor Rest Home Reviews (6)

8.7

Manor Rest Home has a Review Score of 8.7 (8.730) out of 10, based on 6 reviews in the last 2 years. Over all time Manor Rest Home has 6 reviews.

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Review from J M (Sister of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a little tricky for me to write a comprehensive review as I don't visit Manor Rest Home very often and my brother isn't particularly communicative so it's difficult to say unless I was there for a significant time period. What I would say is that since the relatively recent management change, the
communication has improved by the use of WhatsApp and text message and I welcome that. Also the activities which have been introduced are varied, relevant and accessible to all. I don't know if they were already in place but if they were, they weren't publicised as well as currently. I've always found the staff very pleasant when I've visited. The building itself is dated in places but I can already see improvements are beginning to be made in that respect.

Reply from Teri Ballard, Home Manager at Manor Rest Home

Thank you for a kind review. We truly appreciate your support and we are glad you are seeing changes within the home. Thank you.


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Review from T W (Son of Resident) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Manor Rest Home has been quite transformed under the new management. Residents are entertained and involved in many activities. My dad is a reluctant participant but he seems to be enjoying himself and I have noticed a more positive demeanour in him and his fellow residents. I do not visit very often
as I live in Somerset, but I have felt the difference on my last couple of visits. Excellent work manager and team, it means a lot!

Reply from Teri Ballard, Home Manager at Manor Rest Home

Thank you for such kind feedback. We are happy that positive changes are being recognised throughout the home and we will continue to make these where necessary.


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Review from Vera T (Sister of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is well cared for at Manor Rest Home.
The staff are friendly and welcoming to visitors.
They show compassion and kindness to all residents.

Reply from Teri Ballard, Home Manager at Manor Rest Home

Thank you for your review. I will pass your kind words to the team.


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Review from J S (Friend of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have a friend who has been part of our family for over 40 years ..He is very happy at this care home.since being there he has had a new lease of life and taken away any loneliness he felt after a bereavement. He is kept busy doing activities such as a bingo caller which he loves ..the staff are all
very kind and caring . He loves the staff and has no complaints. He entertains and is being entertained.
We quite often get a lovely cup of coffee when visiting and the staff are all very welcoming when we arrive

Reply from Teri Ballard, Home Manager at Manor Rest Home

Thank you for such a kind review. I am so glad you feel so welcome. I will pass your kind words to the team.


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Review from H W (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident of Manor Rest Home since October 2021. We have found the staff to be very pleasant and accommodating always someone to talk to if you have any concerns, the Horne itself could do with updating which we understand is going to be done now under new ownership. Mum seems very
happy here and when asked she says she likes it.
They have a hairdresser that goes in once a week for those wanting there hair done and a chiropodist that also goes on a regular basis, which is good for mum as she has diabetes and her feet need to be looked after.
Last year they had a Christmas party for the first time, which was lovely all members of family were invited along, and we were recently invited to a coffee morning but I was unable to attend.

Reply from Teri Ballard, Home Manager at Manor Rest Home

Thank you so much for your review. We are currently working on improving the interior of the home. I will pass your kind words to the team.


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Review from Debbie D (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in this care home for 3 and a half years now
She seems very happy here and well settled
They now have activities that they can join in and are encouraged to although my mum chooses not to most of the time.
I'm happy that my mum is well looked after and she is happy when we visit
her
The actual rooms could do with updating but I know this is going to be done when possible.
The room is always clean and tidy
The staff are very friendly and if you have a problem with anything there is always someone to talk to and try and put things right .
The one comment I would say who ever gets her dressed could take a bit more care in choosing what she wears ( thinking of the weather)
The new manager is on hand most of the time and she is always willing to help and talk with you .
Overall I'm really happy with care and like the home.

Reply from Teri Ballard, Home Manager at Manor Rest Home

Thank you for your kind review. The interior of the home will soon be undergoing refurbishments. We are glad you are happy with the home and the care your mum receives. I will ensure staff take more care in choosing weather appropriate clothing for your mum. Thank you.


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Current Review Score: 8.7 (8.730)

Overview of Review Score

The Review Score of 8.7 (8.730) out of 10 for Manor Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.130 for Manor Rest Home is calculated as follows: ( (23 Excellents x 5) + (33 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 69 Ratings = 4.13

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Manor Rest Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Manor Rest Home

What types of Care is Manor Rest Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Manor Rest Home provide?

Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Manor Rest Home have?

There are 7 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Manor Rest Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Manor Rest Home to the centre of Westcliff-on-Sea?

0.5 mile(s) as the crow flies, distance by road may be significantly further.