Milton House

58 Avenue Road, Westcliff-on-Sea SS0 7PJ
Submit a Review
9.8 27 Reviews
  • Milton House, Westcliff-on-Sea
Milton House is not a purpose built home, and so is full of character. The conservation area it is situated in is quiet, and peaceful.

Milton House is not far from the seafront and the local high street. Residents are encouraged to access the community and regular trips out are planned.

Milton House boasts good sized rooms, many of which are en-suite, and large communal areas too. The warm and inviting atmosphere makes Milton House feel homely and welcoming.

Milton house is privately owned and registered for care of the elderly, dementia and also offers respite care.

Show Milton House on the Map

Care Provided by Milton House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 28 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • May Galvez (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Milton House Reviews (27)

Total of 27, showing 1-20
9.8

Milton House has a Review Score of 9.8 (9.754) out of 10, based on 10 reviews in the last 2 years. Over all time Milton House has 27 reviews.

Overall Experience

  • 19
  • 8
  • 0
  • 0
  • 0

Date Published

27
1
2
10
17

Review from G C (Son of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff and management of this care home. They have looked after my mum with care and patience and go beyond what would be my expectation of a care home. I am completely comfortable that my mum is in safe and caring hands.

Reply from May Galvez, Registered Home Manager at Milton House

Thank you for your support, positive review and inspiring words to all our staff and management.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T M (Husband of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has just spent 8 days in Milton Care home. She had a really nice experience. I was kept updated on her time in the home by the manager via email.
Very friendly helpful staff.

Reply from May Galvez, Registered Home Manager at Milton House

Thank you to consider our care home for second time to look after her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I L (Sister of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Milton House Care Home is a well-run and happy care home. The staff excel themselves to ensure the residents are well catered for in all aspects.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steffan W (Grandson of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care and service that my grandmother is receiving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen S (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled in really well and is so well looked after and cared for by the staff.
She enjoys her meals and they are varied and plentiful.
All you can ask is that your loved one is cared for and looked after and she most definitely is.
All staff are so friendly and welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Granddaughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy, very friendly staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael M (Brother of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, helpful and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John U (Friend of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend seems happy in the home and seems to have fitted in very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ronald R (Partner of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to a barbi at Milton House as my partner was there, and I was the entertainer for the afternoon. Very good for and well-presented. Plenty of staff. Would go again if asked.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry W (Partner of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner, a dementia sufferer, was in hospital for six weeks as a result of having a fall and breaking her hip. She was placed in your home by the NHS for six weeks while her long-term future is assessed. I have nothing but the utmost praise for your wonderful staff. Friendly and helpful to the next
degree. You all deserve the utmost praise.

Reply from May Galvez, Acting Manager at Milton House

Thank you so much for trusting us to look after your loved one's here in our care home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary B (Cousin of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found everyone at Milton care home is caring and understanding. Always keep me informed. My cousin can be very difficult but they cope very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C T (Daughter of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are fantastic. Mum is looked after really well and she seems very happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Son of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Milton House are doing an excellent job of taking care of my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo J (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very peaceful here. The staff are caring, helpful and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen H (Friend of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Milton House staff have been fabulous in every way. I feel so happy knowing that my friend is so well looked after in his later years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona O (Daughter of Resident) published on 21 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful weekly updated of resident progress during the lockdown.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle N (Daughter of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and mum had a few teething problems at first as was all new to us and daunting, but after a few days she settled in well, says the nurses are brilliant attending to her needs as she is alert but her mobility is failing her. I can see they care for the resident's wellbeing.
She really enjoys
the food but would like 2 slices of toast instead of 1 in the mornings she does love her food, the dinners she says are spot on, very nice.


They recently had a bbq party which was fantastic, decorated throughout, Elvis impersonator was great, lovely spread of food, raffle. Thanks for great day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John E (Son of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been here two years, in the time he has been here he has gained weight and seems much more content in his surroundings. Due to his dementia, he doesn't always recognise me when I visit but there is no doubt from his reactions that he loves and is loved by those who care for him. Excellent
communication with us from staff concerning his healthcare.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Desree C (Niece of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is staying at Milton House. She has always been treated with dignity and kindness. The staff are always friendly, helpful and very kind not only to my aunt but to me and my mother (my aunt's 86 year old sister).
My aunt is 98 this year and is very settled and happy to be at Hilton House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah R (Daughter of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

If you are looking round Milton as a potential place for a loved one, please don't be put off by the decoration. Its a little worn and dated (although they are currently decorating and what they have done so far looks very good), look beyond that as this is a lovely Care home with staff who work very
hard and genuinely care about their residents. They are friendly, hard working and make every effort to make the residents and their visitors feel happy and part of an extended family. The Manager has gone out of her way to help us with any queries we've had and has done everything within her power to make sure our Mum receives the very best care within Milton and from the doctors who visit. It's a difficult decision to make, placing the care of a loved one into someone else's hands, when you know you can no longer do it yourself, but the whole family feel confident we have made the right decision for Mum and are very pleased with the care she has received over the past year.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Milton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Milton House is calculated as follows: ( (87 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Milton House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Milton House

What types of Care is Milton House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Milton House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Milton House have?

There are 28 Single Rooms.

What are the Facilities & Services at Milton House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Milton House to the centre of Westcliff-on-Sea?

0.9 mile(s) as the crow flies, distance by road may be significantly further.