Milton House

58 Avenue Road, Westcliff-on-Sea SS0 7PJ
Submit a Review
9.8 27 Reviews
  • Milton House, Westcliff-on-Sea
Milton House is not a purpose built home, and so is full of character. The conservation area it is situated in is quiet, and peaceful.

Milton House is not far from the seafront and the local high street. Residents are encouraged to access the community and regular trips out are planned.

Milton House boasts good sized rooms, many of which are en-suite, and large communal areas too. The warm and inviting atmosphere makes Milton House feel homely and welcoming.

Milton house is privately owned and registered for care of the elderly, dementia and also offers respite care.

Show Milton House on the Map

Care Provided by Milton House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 28 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • May Galvez (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Milton House Reviews (27)

Total of 27, showing 21-27
9.8

Milton House has a Review Score of 9.8 (9.754) out of 10, based on 10 reviews in the last 2 years. Over all time Milton House has 27 reviews.

Overall Experience

  • 19
  • 8
  • 0
  • 0
  • 0

Date Published

27
1
2
10
17

Review from Patricia G (Sister of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Giving up your home is a hard decision to make but I'm sure we did the right move.
I see he's in a secure and safe place.
The care and attention is very good. Any problems, he only has to pull the cored and help is at hand.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience, the care staff are very approachable always willing to help with any concerns I may have about my mother.


They are very hard working and help with their cheerfulness to lift the residents.


I am often there at meal times and the food looks very appetising.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T S (Son of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really friendly home and there's always plenty of food and drink. Mum's room is cleaned regularly and she always has clean clothes on. Mum looks 20 years younger since she has been at Milton House and is more mobile and happier than she has been for years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith N (Relative of Resident) published on 25 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff looked after my lady very, very well. I couldn't have chosen a better care home. They went above and beyond to look after her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet W (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Milton House. My mother is very happy since being here. She is very well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from MJ (Niece of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative required an urgent placement, and the manager and colleague came to assess them almost immediately after the Social Worker requested it. Agreement to take my relative into the home was made, and I was asked just to give 20 mins before bringing my relative in, to allow them to get the room
ready. On arrival, the room was made up with the favourite colour of my relative - beautiful bedspread and bedding, and the pictures of the family which we'd given had been put out. My relative is not only well looked after and cared for, they are loved by the manager and the team. My relative has greatly improved in health and wellbeing, and is enjoying the activities, food, friendliness, and benefitting from the services of visiting chiropodist, hairdresser. Nothing is too much trouble and when I visit I can see and hear that all residents receive a high level of care, support and attention. I cannot be happier that my relative is at Milton House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S C (Wife of Resident) published on 21 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here since the 28th of August after a short unsuccessful stay at another care home. Since the 20th of May he has been in and out of hospital a lot and is now very frail. I am very happy with the care and attention he gets at Milton House but most importantly he has now settled and
is happy with the care, food and activities etc.

Reply from Natalie Vive-Kananda, Development Director at Milton House

We thank you again for your feedback, and hope your husband continues to enjoy his stay at Milton House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Milton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Milton House is calculated as follows: ( (87 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Milton House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet