Poppy Lodge

4 Drake Road, Westcliff-on-Sea SS0 8LP
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9.1 8 Reviews
  • Poppy Lodge, Westcliff-on-Sea
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Care Provided by Poppy Lodge

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 16 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Poppy Lodge Care Residential Homes Ltd
  • Person in charge
  • Zoe Woods (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (10)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Poppy Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact Poppy Lodge for information on fees.

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Poppy Lodge Reviews (8)

9.1

Poppy Lodge has a Review Score of 9.1 (9.131) out of 10, based on 3 reviews in the last 2 years. Over all time Poppy Lodge has 8 reviews.

Overall Experience

  • 8
  • 0
  • 0
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Date Published

8
0
1
3
5

Review from H V (Wife of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, seeming to always meet my husband's needs, the food looks delicious and as my husband was a hotel manager, and trained and worked at Savoy in London it certainly meets his needs.
Everything seems to be done to make him contented and happy.
He loves the staff, this is an exceptional
establishment and has to be down to the manager, whom I can take this opportunity to sincerely thank, on behalf of myself and two adult children.

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Review from Alison P (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Poppy Lodge is a warm, caring, family home. My mum is well cared for, and the managers and staff go above and beyond to look after her and her needs. Mums' dignity is respected at all times. Communication is excellent, and any issues are dealt with. Visitors become part of the family and are made very
welcome. Thank you.

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Review from Christine B (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's been living at Poppy Lodge for two years now, and I couldn't ask for better care. She had such a fear of going into a home, but is so happy there; she said she wishes she'd gone in sooner. The staff are wonderful, so caring and attentive. The home itself is so well run too. They do activities
every day with the residents and try and make sure they all join in. The food is all freshly cooked and always looks delicious. If I had to go into a home, I'd want to go here.

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Review from Kim K (Daughter of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Poppy Lodge took in our mother following a distressing experience with poor care at another home. From the outset, the manager and her staff have shown nothing but kindness and compassion towards Mum and her family. Our mother was in a poor state of health when she arrived at Poppy Lodge, eighteen months
ago, but she has thrived under the excellent care she receives and is very happy there. We cannot thank the staff enough for continuing to look after our mum so well. It’s a lovely, warm, family home and we would have no hesitation in recommending Poppy Lodge to others.

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Review from Eileen C (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Poppy Lodge every time. It's very much a family home and everyone at the home is so helpful - nothing is too much trouble for them. The care they give is from the heart and I cannot thank them enough.

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Review from Teresa D (Daughter of Resident) published on 4 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Poppy Lodge provided the best care for my mum in the final weeks of her life. Initially, she went there for respite care but sadly after a 2nd stay in hospital I was told End of Life Care was required and Poppy Lodge took her back with this in mind.


I felt comforted in the knowledge that my mum simply

could not have been in better hands. She was bedridden for the final 2 weeks of her life and the staff there checked her constantly. I was able to make her room personal and familiar to her – even though she had vascular dementia.
The communication was excellent, the manager always made sure I was kept up to date with what was happening with my mum. Both the manager and the assistant manager are wonderful caring ladies and I cannot recommend Poppy Lodge enough.
Thank you to all the staff for making my mum truly comfortable, loved and happy. The compassion shown when my mum passed was so lovely and my wishes and those of my mum were respected and carried out to the very end.

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Review from Alan R (Son of Resident) published on 7 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Poppy Lodge, my Mum has been a resident for the last 13 months, settled in very quickly and decided it was the place for her.
The Manager and her team are always friendly, helpful and very supportive which has helped my Mum to regain her confidence.
I would happily recommend
Poppy Lodge.

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Review from Kim D (Granddaughter of Resident) published on 12 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Poppy Lodge provided the absolute best care for my Nan in the past few years of her life. Although her dementia was quite advanced and had taken a lot of her mind, she was never more comfortable than she was when at Poppy Lodge.


I felt comforted in the knowledge that my Nan simply could not have

been in better hands. The enthusiasm every member of the staff showed in making the residents' lives the best they could be always shone through.


The communication was excellent, the manager always made sure my Mum and myself understood what was happening with my Nan and how her dementia may affect her and her actions. The manager is an absolute diamond and I cannot recommend Poppy Lodge enough.


Thank you to all the staff for making my Nan truly comfortable, loved and happy. I know she would be screaming your praise herself if she could.


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Current Review Score: 9.1 (9.131)

Overview of Review Score

The Review Score of 9.1 (9.131) out of 10 for Poppy Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Poppy Lodge is calculated as follows: ( (33 Excellents x 5) + (2 Goods x 4) ) ÷ 35 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.188 Points relating to the number of positive Reviews for Poppy Lodge is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2. 3 Positive Reviews ÷ 3.2 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Poppy Lodge

What types of Care is Poppy Lodge registered for?

Older Person Care, Dementia, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Poppy Lodge provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Poppy Lodge have?

There are 10 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Poppy Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Poppy Lodge to the centre of Westcliff-on-Sea?

0.2 mile(s) as the crow flies, distance by road may be significantly further.