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Even though visitors are allowed 24 hours, preferred visiting time is between 9am and 9pm.
On road parking available
Sands Lodge has a Review Score of 8.0 (8.014) out of 10, based on 2 reviews in the last 2 years. Over all time Sands Lodge has 5 reviews.
Review from T P (Brother of Resident) published on 22 November 2024
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Overall Experience
5.0 out of 5
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Review from J C (Niece of Resident) published on 14 June 2023
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Overall Experience
5.0 out of 5
Reply from George Mathews, Registered Manager at Sands Lodge
Thank you for your kind review. Your relative is a pleasure to have been with, and we are glad to have her at Sands. As a family, your regular visits, involvement in the care and support are equally valuable. Many thanks
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Review from Irene M (Sister of Resident) published on 5 January 2022
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Overall Experience
5.0 out of 5
Reply from George Mathews, Registered Manager at Sands Lodge
Thank you, Irene, for your positive review. As you mentioned, your brother was a wonderful person who was loved by all at the Sands Lodge family. His jokes and the scrabble will always be missed.
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Review from Agnes S (Sister of Resident) published on 9 September 2021
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Overall Experience
5.0 out of 5
Reply from George Mathews, Registered Manager at Sands Lodge
Thank you for your lovely, honest review, which will help us to improve the quality of care we provide to our service users. We are delighted to hear that he felt Sands Lodge as his home, and you felt us, a family. We were glad to have him here for 20-years, and he will be deeply missed by all of us even though we will still be visiting him at the home where he is now. Thank you for working with us, and we believe together, we can make Sands Lodge a more better home for our clients.
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Review from Tracy F (Resident) published on 29 May 2019
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Overall Experience
5.0 out of 5
Reply from George Mathews, Registered Manager at Sands Lodge
Thank you Tracy F for your kind and honest review. We aim to provide quality care, support and choice to everyone who joins our family at Sands Lodge.
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The Review Score of 8.0 (8.014) out of 10 for Sands Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.333 for Sands Lodge is calculated as follows: ( (7 Excellents x 5) + (14 Goods x 4) ) ÷ 21 Ratings = 4.333
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.681 Points relating to the number of positive Reviews for Sands Lodge is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6. 2 Positive Reviews ÷ 3.6 = 0.556
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Dec 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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