Silversea Lodge Care Home in Westcliff offers residential care to older people and people with dementia.
The home has 15 single rooms, 6 have ensuite facilities. Local shops are nearby and residents benefit from a garden which they can use when the weather allows. For those who like to get out and about, the home's minibus allows for regular trips, from the garden centre to the sea side, outings are always engaging and exciting.
Silversea Lodge has a Review Score of 9.8 (9.758) out of 10, based on 8 reviews in the last 2 years. Over all time Silversea Lodge has 16 reviews.
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Review from Linda F (Daughter of Resident) published on 31 January 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother is very happy in this home. The care and support she receives is next to none. I would certainly recommend this home; it has a family feel about it. My mother has had two accidents this month (through no fault of the home), and the staff telephone straight away and keep me updated on how she
is faring.
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Review from Nicole B (Granddaughter of Resident) published on 31 January 2024
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Overall ExperienceOverall Experience5.0 out of 5
My nan has been in the care home for around a year and has absolutely loved it! The staff are amazing, so friendly and helpful! They do lots of activities that I love seeing pictures of on the Facebook page. The staff have done an amazing job at making my nan feel at home. My nan has a lovely little
room, and the decor has a lovely little feel. My niece described the home as “a little fairy house”. Feel so at ease knowing she is in good hands! Would definitely recommend!
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Review from Gillian J (Niece of Resident) published on 12 June 2023
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Overall ExperienceOverall Experience5.0 out of 5
My aunt has been residing at Silversea Lodge for six months now, and it’s the happiest I’ve seen her. The staff are lovely and always on hand to talk to if I need it.
They are always doing some kind of activities that the residents enjoy; my aunt loves singing and dancing and always gets up to have
a boogie.
We couldn’t be happier with the care she receives.
Thank you all.
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Review from L S (Daughter of Resident) published on 5 June 2023
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Overall ExperienceOverall Experience5.0 out of 5
My mum has been at Silversea for ten months and settled there pretty quickly. It has a really homely feel; it is relaxed and non-institutional - and despite the challenges that residents have, the atmosphere feels light and friendly. Mum's room is light and bright and has an ensuite - and the stairs
keep her fit as she is still strong and physically able! The outside space is nice to sit in and is currently being made cheerier with plants and flowers, which the residents enjoy planting. The effort is made to entertain residents there beyond the TV - dancing, singing, quizzes etc. When Mum fancies a quiet day in her room reading letters and looking at photos etc, she is able to do that - and when she wants company, she can be downstairs with others. Staff are caring, friendly and approachable, and being a relatively small home, they are very familiar with all the residents - feels very personal. I saw quite a lot of homes before deciding on this one. Happy with the choice. Thanks to the staff team.
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Review from Theresa B (Daughter-in-law of Resident) published on 19 May 2023
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Overall ExperienceOverall Experience5.0 out of 5
My mother-in-law has been cared for at Silversea Lodge for the past two years, and when we visit, which is nearly every evening, she is always happy and content. The staff are amazing, and their kindness is really wonderful. The manager, and the deputy, are always at hand to speak with. The home has
an amazing homely feel, and the new decorations are amazing. It's clean, fresh and tidy. There are always activities going on. I love their new paintings on the front of the house.
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Review from Peter E (Grandson of Resident) published on 12 May 2023
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Overall ExperienceOverall Experience5.0 out of 5
My nan has been a resident at Silversea Lodge for some months now, and each time I visit, I can not express how happy my nan seems.
The staff are amazing, and their kindness is truly touching; the manager, along with the deputy, is always at hand to speak with.
The home has an amazing feel due to
the decor; it's clean, fresh and always has activities going on.
I love their new resident (kitten) so cute to have a little mogi running around and sitting in the resident's lap.
Thank you, Silversea.
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Review from H G (Sister of Resident) published on 4 April 2023
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Overall ExperienceOverall Experience5.0 out of 5
My sister has been cared for at Silversea Lodge for six months, and during that time, I have visited her four times. Although unhappy at not being in her own home, she has been encouraged by the staff into having a happy and social time. The atmosphere in the communal lounge is homely and comfortable,
and my sister's room is clean and tidy despite a large number of mementoes she keeps to hand. Caring aspects are unobtrusive.
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Review from Julie H (Daughter of Resident) published on 4 April 2023
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Overall ExperienceOverall Experience5.0 out of 5
Our mum came to Silversea in March 22; she was treated with care and love, and we were also treated the same.
Mum was so happy there; she loved the inclusion, be it singing, games or having her nails done, the tea parties, Halloween and Christmas. We always felt she was in good hands. Sadly Mum passed
away on the 1st of February 2023, and we spent the last few days with her and will always be grateful for the Silversea family.
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Review from Lorraine C (Daughter of Resident) published on 14 June 2022
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Overall ExperienceOverall Experience5.0 out of 5
The staff were all lovely and friendly. The food was good, bed comfy. Unfortunately, my mum's dementia decided to get worse, so she did not behave very well. However, the staff all did their best to appease her and the situation. My mum has been living at home and just went in for one week's respite
to allow my sister a week's holiday. Mum didn't remember she was going there and thought we would be with her, so she was unhappy being away from home. However, in her words, the staff were nice, the food was good, the bed was comfy, and the people were nice. Sat in the garden a couple of times (could do with some flowers), but all decorations for the Jubilee were lovely. Had a little tea party and fruity cocktails too. I would recommend. I dont know if they would have Mum back again though!
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Review from Alan T (Resident) published on 27 April 2021
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Very good overall.
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Review from Donald C (Husband of Resident) published on 1 April 2021
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Overall ExperienceOverall Experience5.0 out of 5
I know my wife is in good hands. She is cared for as part of a "family". I was able to visit yesterday, and I was welcomed back as I had only just been there. I had not been able to see my wife since last October, it was such a relief to see how well she looked.
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Review from Linda W (Daughter of Resident) published on 30 March 2021
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Overall ExperienceOverall Experience5.0 out of 5
The care that has been given to my mum has been so reassuring in such a difficult time. I have recommended the home to a friend of the family. The Facebook page has been a real asset in helping me deal with my dad. Thank you.
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Review from S C (Resident) published on 22 March 2021
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Overall ExperienceOverall Experience5.0 out of 5
The staff are friendly and helpful, and the food is good.
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Review from Maria K (Daughter of Resident) published on 17 March 2021
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Overall ExperienceOverall Experience5.0 out of 5
My mum is currently here and has been for over two years. You cannot ask for anything better than the care and love she gets... it's excellent. The staff listen to your worries and do their utmost in reassuring you.
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Review from Grant H (Son of Resident) published on 16 March 2021
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Overall ExperienceOverall Experience5.0 out of 5
My mother is now a resident at Silversea Lodge.
The staff have been extremely helpful and reassuring in explaining everything.
After a fall and being diagnosed with Alzheimer's, my mother was in a very vulnerable position. The manager of Silversea Lodge has given us confidence that she is well looked
after, and my mother is happy when I speak to her on the phone.
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Review from Barbara G (Daughter of Resident) published on 3 March 2021
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Overall ExperienceOverall Experience4.0 out of 5
My mother has been in Silversea for the past 2.5 years and is very happy there.
She has not got dementia but she is now bed-bound; the care she gets is great, all the girls/boys take great care of her.
I was lucky enough to be able to visit prior to covid, and could not fault the place. It is not
on a large scale as some are, which means she gets that bit of personal attention.
They have dementia patients there as well, and they really keep them active.
I can't thank the staff enough for what they do (my mothers 93).
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Current Review Score: 9.8 (9.758)
Overview of Review Score
The Review Score of 9.8 (9.758) out of 10 for Silversea Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Silversea Lodge is calculated as follows:
(
(91 Excellents x 5)
+
(4 Goods x 4)
)
÷ 95 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Silversea Lodge is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
= 3.8
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 15 registered maximum number of service users is 3, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 19 May 2021
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
My name is Elizabeth, but everyone knows me as Liz.
I have over 35 years' experience working within the care sector starting many moons ago as a young carer via the old YTS scheme and working my way through the ranks to a management position. These years of experience I believe show my dedication and commitment as well as giving me valuable knowledge. The team at Kimberley Grace are hardworking and loyal as well as being caring and approachable. Finding a care home for a loved one is a hard and trying time, we will always do our utmost to make this transition as easy as possible by supporting the whole family. We look forward to meeting you should you choose our “home” for consideration.
Frequently Asked Questions about Silversea Lodge
What types of Care is Silversea Lodge registered for?
Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Silversea Lodge provide?
Palliative Care, Own GP if required & End of Life Care are other types of care provided.
How many Rooms does Silversea Lodge have?
There are 15 Single Rooms.
What are the Facilities & Services at Silversea Lodge?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Silversea Lodge to the centre of Westcliff-on-Sea?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
