Whittingham House

Whittingham Avenue, Southend-on-Sea SS2 4RH
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9.8 18 Reviews
  • Whittingham House, Southend-on-Sea
Whittingham House care home is located in the heart of Southend-on-Sea.

Residents in its care include those with dementia.

Clients who come to Whittingham House can benefit greatly from staying in a such a fantastic location. Numerous trips to the seaside are arranged during the spring and summer months.
   
The care home welcomes people for long stays, short stays and offers respite.

The entire building is built for maximum ease of access and comfort for all residents.

Residents may bring their own furniture and can also bring their pets.

The care home is owned by Strathmore Care which is extremely proud to be recognised by fellow professionals as a leading provider of senior living healthcare across Southend-on-Sea. They are committed to a programme of creating and maintaining high quality care facilities which are founded on the fundamental principles of good care practices.

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Care Provided by Whittingham House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Clement Wijegoonawardena (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Whittingham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,068 – £1,550
    • Self-Funded Residential Dementia Care £1,068 – £1,550
    • RESPITE Self-Funded Residential Care £1,068 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,068 – £1,550
  • (these prices are only a guideline, please contact Whittingham House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Whittingham House Reviews (18)

9.8

Whittingham House has a Review Score of 9.8 (9.782) out of 10, based on 14 reviews in the last 2 years. Over all time Whittingham House has 18 reviews.

Overall Experience

  • 14
  • 3
  • 1
  • 0
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Date Published

18
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4

Review from B H (Mother of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was recently a resident but sadly passed away. Whilst Mum was in their care she was looked after to the highest of standards. Nothing was too much trouble for them. Mum was always clean, tidy, well-fed, and observered at all times. The staff were always very friendly and constantly updating
us on Mum's condition. They always made our visits comfortable with plenty of tea and biscuits. We would like to thank all at the home for making Mum's last weeks comfortable.

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Review from S W (Daughter of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went in for a short stay. She enjoyed it so much, she didn't want to leave. Staff at all levels were extremely caring, kind and respectful. They all greeted you with warmth and friendliness. The food at the BBQ was absolutely delicious!

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Review from W T (Sister of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and professional. Premises are very clean and well decorated.

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Review from J S (Sister of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today has been very enjoyable. A very friendly atmosphere. Party atmosphere.

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Review from T R (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has is 100%. They continue to look out for her. Encourage her to come out of her room which is lovely to see truly.
Dignity and respect always important and they keep us as a family fully informed of any issues. Mum loves it at Whittingham which makes us very happy.

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Review from A E (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The food was amazing, it honestly was so good, with enough drink and food for everyone. The raffle was set up really well. The singer was brilliant. And the staff were brilliant, honestly was a great day.
Thank you, my mum really enjoyed herself.

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Review from D C (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged to this care home after a long stay in hospital. On visiting her, I found the home to be very clean in the residence rooms and social areas. All the staff couldn't be more helpful and friendly, offering us refreshments whilst being with my mum.
They kept a constant eye on the
residents to make sure all their needs were met. I personally can't fault anything about this home.

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Review from Rod G (Son-in-law of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff here are amazing - always very attentive and friendly whenever we visited. The standard of care my father-in-law received was really top notch and we were very grateful. Couldn't recommend them more highly.

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Review from J A (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff who are totally committed to the care of the residents.

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Review from K B (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is very happy in this care home. The staff are friendly and prioritise the needs of the residents. I haven't seen a lot of evidence of activities, but I think the management is in the process of addressing this. Thank you for caring for my Mum and I can confidently claim that she is in good hands.

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Review from S L (Sister of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and attention my sister receives is good, the staff are always happy and kind and always helpful.

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Review from A A (Granddaughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic party - the staff are always incredible and very attentive to everyone. Even helping with kids which is massively appreciated! Lovely atmosphere as always.

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Review from S T (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and caring towards my dad. I have peace of mind knowing that he is well looked after and safe. They take time to talk to him and are very friendly towards him. I am very happy with the care my dad is receiving.

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Review from Philip R (Son of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In five years the home cannot be faulted.

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Review from Alison W (Daughter of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Whittingham House for just over a year now and I can truthfully say that the home has improved a lot. They are re-decorating the home, new carpets etc and new flowers for the residents to look at. Also, there are care plans for each resident which the staff have access
to so they can get to know what each resident likes and needs. Since there has been an activities lady there, things have improved. Every day there are activities for the residents to partake in if they choose to. There are also special activities throughout the year, with Christmas party, Halloween party, Valentine party, Easter party etc. There are also various outside activities throughout the year, in which the carers take out some residents to various places. I think that most of the staff/carers really care for the resident, I see this when I visit my mum every week and I see that the residents do not just sit in their chair staring at the TV or floor.

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Review from Alex A (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Over the 3 years that mum has been resident, there have been ups and downs. Some periods of poor management and the odd member of unkind staff. But under recent management, have noticed improvement throughout. Mum always says how kind the staff are which makes it made bearable for her to be in a home.
The thing most lacking is daily activities. Most of the time the residents just sit in front of the TV.

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Review from Mary S (Sister of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my family and I were always treated with courtesy and kindness. The staff were always available to listen and help. The rooms and public area are clean and no nasty smells. I would recommend Whittingham House to anyone.

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Review from Tim G (Son of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring. Rooms are satisfactory and clean. Seems to be a high turnover of staff. Food is good. My mother is unfortunately past the stage of taking party in activities. The only downside is that things have gone missing from her room such as glasses and a TV remote control.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Whittingham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Whittingham House is calculated as follows: ( (132 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 165 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whittingham House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Kathleen Bance

Job Title: Deputy Home Manager

Joined: 2021

Kathleen is the dedicated Deputy Home Manager at Whittingham House, bringing years of experience and a passion for providing exceptional care to her role. With a strong background in healthcare management, Kathleen ensures that residents receive the highest standard of support and comfort in their home environment.


Her compassionate approach and commitment to person-centred care shine through in her daily interactions with residents and staff alike. Kathleen works closely with the Home Manager to oversee operations, implement policies, and maintain a warm and welcoming atmosphere that fosters a sense of belonging for all residents.


Frequently Asked Questions about Whittingham House

What types of Care is Whittingham House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whittingham House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Whittingham House have?

There are 66 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Whittingham House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whittingham House to the centre of Southend-on-Sea?

1.2 mile(s) as the crow flies, distance by road may be significantly further.