Bennett Lodge

Waterson Road, Chadwell St Mary, Grays RM16 4LD
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9.8 57 Reviews
  • Bennett Lodge, Grays
Bennett Lodge, situated in Grays, Essex, is a skilled care practice that looks after up to forty-eight elderly people who may have physical frailties or behavioural complications caused by conditions such as dementia.

Residents benefit from a private garden area and a location in close proximity to local amenities and transport routes, which allows for individuals to maintain as much independence as they are able.

Visitors are made to feel welcome and a friendly team of staff contribute to a pleasant and relaxing social atmosphere where effective healthcare can be carried out.

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Care Provided by Bennett Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Laura Smith (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Bennett Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £975
    • Self-Funded Residential Dementia Care from £975
    • RESPITE Self-Funded Residential Care from £1,125
    • RESPITE Self-Funded Residential Dementia Care from £1,125
  • (these prices are only a guideline, please contact Bennett Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Bennett Lodge Reviews (57)

Total of 57, showing 21-40
9.8

Bennett Lodge has a Review Score of 9.8 (9.797) out of 10, based on 15 reviews in the last 2 years. Over all time Bennett Lodge has 57 reviews.

Overall Experience

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Date Published

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Review from J C (Daughter of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family couldn't be happier that mum is in Bennett Lodge. Since being there she has got her zest for life back again. All her needs are more than met. The home really knows what mum likes to teat and mum doesn't have to tell the kitchen staff what she wants for her dinner they already know. As
soon as you walk into the home you can sense how happy it is and all the staff are extremely good to the residents and visitors. We are so lucky that mum is there.

Reply from Lesley Millgate, Home Manager at Bennett Lodge

Hello, thank you for your insightful review. We take pride in providing our residents with their own voice on how their care is provided, and we are so grateful that you and your mother are satisfied with her care. Have a good day.


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Review from J W (Daughter of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I visited the home, I felt that my mother would be in good hands.
Clean, freshly painted, excellent food and superb staff.
Cannot recommend enough.

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Review from Sharon W (Daughter of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff and for the care home during the difficult time we have had in making the decision that Mum needed to go into residential care. The support and guidance from the staff have been first class while Mum has been settling in. Mum is treated with dignity and respect,
both of which are key elements that we value going forward. Being able to have some of her own furniture and belongings has added to the feeling of making it her home and we are grateful for that. Food, facilities and cleanliness are all first class and we know that Mum is being cared for the way we want her to be.

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Review from Tracy R (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently gone into Bennett Lodge and this has been huge for us as a family.
But I cannot praise the staff enough for putting up with our constant calls and questions for looking after my beloved dad and even though he had Covid, keeping us informed at all times.
Amazing staff and myself
and my family cannot thank them enough.

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Review from Julie N (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home had arranged for my first indoor visit (in Mum's room) since March 2020.


They were very efficient and carried out my Covid test and took my temperature. After donning PPE, I was able to see my Mum. It was a lovely reunion, and I was so happy to see that Mum's room still looked as nice as

always - in fact, it had been repainted.
We had an hour together which felt very precious after all the restrictions.


As usual, all the staff I saw that day were polite, helpful and friendly. The care my Mum receives from them is exemplary and they have my heartfelt thanks for everything they do.


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Review from S R (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seemed happy in the home. Happy with the staff and everything.

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Review from M S (Son of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

What makes Bennett Lodge stand out for me is the staff. Carers, cleaners, cooks all give the impression that they're happy in their work and treat all residents with dignity and respect. With Covid making it impossible to visit as often as I would like it is so important to know that mum's care is in
the hands of people that I can trust.
Regular updates, videos etc have really helped in these difficult times. I cannot thank them enough.

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Review from J W (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after by all the staff in what is a lovely caring environment. A big shout out to the entertainment coordinator - a big asset to your team.

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Review from G M (Grandson of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bennett Lodge stepped up and provided me and my family with assistance when we were desperate and before using their services. They went above and beyond to help my Granddad which led to him becoming a permanent resident. The staff will frequently tell us stories of what he's been up to,
show us photos, and have a chat when needed. The staff are always friendly and welcoming as well as helpful when needed. I'm confident that Granddad is being well looked after and have no complaints about the staff or his care.

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Review from Bryan V (Brother-in-law of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Sister in Law is a resident at Bennett Lodge and she is happy. I have seen first hand the care and kindness shown to her by all members of staff. The bedrooms and public rooms are always clean and sweet-smelling. The dining room is a cheerful place - table cloths and flowers are the most important!
Visitors are made to feel welcome and staff makes time to solve any problems. More staff would make life easier for everyone. My relative says living at Bennett Lodge is good! Most important to her family.

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Review from Josephine M (Sister of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Of the three months that my sister has been resident, I found (January to pre-lockdown), that she was very well treated by the care staff. I consider she is looked after with care and compassion. During my visits, there was always a friendly, relaxed atmosphere about the home.

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Review from Wayne B (Son of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad seems very happy being in care, as he was very reluctant to go into care. The staff has helped him settle in. He is well-fed and never complains about the food. His room is clean and tidy and his laundry done. My Dad feels safe, which is what matters to us the most. The staff is always helpful and
friendly. Would recommend Bennett Lodge without reserve.

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Review from D C (Grandson of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our overall experience of the home is superb. All the staff are excellent, nothing seems too much trouble. the level of care and compassion is outstanding. All the little things the carers do for our nan really make a difference and they have made her very welcome. She now refers to this as her home
and it is a happy one! Many thanks to all the staff and management at Bennett Lodge.

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Review from C C (Brother of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is very helpful when I visit and my relative whom I visit frequently is always happy with the service she receives from her carers. The ensuite room is always clean and my sister is far better cared for than when she was living alone in a flat. I am able to take her out in her wheelchair to
the local shops and replenish little treats in her fridge in the room.

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Review from K D (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bennett Lodge shut its doors early when COVID-19 entered the country. It was upsetting not being able to see Mum. However, I can ring whenever I want. I have been sent letters and received video calls, all of which means a great deal right now. I knew from past experience if anything goes wrong I will
be I informed. Despite all that is going on in the world, I know my Mum is safe.

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Review from Jeff (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Bennett Lodge in July 2019 and we are very impressed with all aspects of the facility.
He immediately told us how comfortable he felt in his new environment and how welcoming all the staff were to him.
We noticed he regained a healthy weight soon after his arrival, no doubt due
to the freshly cooked meals prepared onsite.
We find all staff to be welcoming, caring and knowledgeable.
The home is always spotlessly clean and lots of effort is evident with regard to entertaining the residents.
Finally, Bennett Lodge has inspired further confidence by its handling of the Covid virus situation, showing impressive foresight and early lockdown.
Many thanks to all staff at Bennett Lodge.

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Review from Joyce C (Resident) assisted by family/friend published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and friends have all said how well and happy I look since being a resident here at Bennett Lodge.

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Review from Julie D (Daughter of Resident) published on 3 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oh, what can I say! My dad has only been here for 2 weeks and what a difference I have seen. He is so happy, so well looked after. Such caring people with a genuine love of their job. I feel as a relative so welcome, so included. I love joining in the singing. Thank you all so much. Your hard work and
dedication is so appreciated.

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Review from Elaine M (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a wonderful, clean, comfortable and caring home. Nothing is too much trouble. My father is treated with dignity and the utmost care and consideration.

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Review from E D (Daughter of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is caring and happy. It's clean and tidy. Staff are laughing with my mum all the time. Meals are very nice.

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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Bennett Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Bennett Lodge is calculated as follows: ( (147 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 177 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bennett Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (7)

Laura

Laura Smith

Job Title: Home Manager

Bennett Lodge is a residential care home for up to 47 older people, including those living with dementia. We are a happy home with happy staff. Families are always welcome to join in with daily life. We have lots going on in the home with various activities and an enclosed garden, accessible to all.


Our staff are trained in all areas to meet the needs of our residents. We welcome you to visit us and look around at any time.


Jody

Jody Wilden

Job Title: Housekeeper

Joined: 2008

I'm Jody Wilden. I am the Housekeeper at Bennett Lodge.


I’ve been proud to work at Bennett Lodge for 16 years, and during that time, I’ve grown to love the work environment. What I enjoy most is interacting with the residents and their families. It feels so rewarding to know that my work is making a positive impact on their lives. At Bennett Lodge, we’re like one big family, and it’s this sense of community that keeps me motivated.


My greatest achievement has been becoming the housekeeper, and I take pride in ensuring our residents feel comfortable and cared for. A fun fact about me is that I enjoy archery! When I’m not at work, I love spending time with my family, going on holidays, and indulging my artistic side through decorating.


Helen

Helen Nicholls

Job Title: Home Administrator

Joined: 2016

My name is Helen Nicholls. I am the Administrator at Bennett's Lodge, and I truly enjoy my job because every day brings something new and different. A fun fact about me: After waiting years to become a grandparent, within just 15 months, I now have 1 grandson and 3 granddaughters. While I don’t have time for hobbies these days, my grandchildren keep me happily busy!


Goksem

Goksem Kiamil

Job Title: Care Team Leader

Joined: 2020

I'm Goksem Kiamil I am a Care Team Leader at Bennett Lodge.


I have worked at Bennett Lodge for over three and a half years. What I enjoy most about my role is that every day presents a new challenge. I love the 1-to-1 interaction with the residents, and seeing their smiles daily is incredibly rewarding. One of my proudest achievements is becoming the Care Team Leader (CTL).


A fun fact about me: I am fluent in both English and Turkish. In my free time, I enjoy taking my dog for walks, cooking, and spending quality time with my family.


Andy

Andy Johnson

Job Title: Maintenance

Joined: 2022

I'm Andy Johnson. My job role is Maintenance at Bennett Lodge.


I have worked here for 1 year and 11 months.


I enjoy my job because every day brings a variety of tasks, keeping things interesting. A fun fact about me is that I drive a 2006 Mercedes. In my free time, I love playing golf, going on holidays, and enjoying a good glass of red wine.


Denise

Denise Alston

Job Title: Head Chef

Joined: 2015

My name is Denise Alston. I am the Head Cook at Bennett Lodge


I have been with Bennett Lodge for 9 years and have had the pleasure of growing through various roles. I started as a domestic worker, then moved on to become a carer and care team leader before becoming the head cook. I truly enjoy cooking for the residents and love seeing them enjoy their meals.


A fun fact about me is that, despite being the head cook at work, I don't cook at home!


In my free time, I enjoy travelling the world and spending quality time with my family.


Jill

Jill Hunt

Job Title: Deputy Manager

Joined: 2015

I'm Jill Hunt. I am the Deputy Manager at Bennett Lodge Care Home.


I’m Jill Hunt, Deputy Manager at Bennett Lodge Care Home, where I’ve worked for Runwood Homes for 9 years. What I love most about my job is making a difference in the lives of our residents and ensuring their overall well-being. I’m passionate about getting to know each resident personally, as I believe this is essential for delivering person-centred care.


I’ve earned a Dementia Care Certificate and am a PCS Superuser, and I’m currently working towards completing my NVQ Level 4.


A fun fact about me is that you’ll hear me before you see me! Outside of work, I love going on holiday, listening to music, and spending time with my family.