Bennett Lodge

Waterson Road, Chadwell St Mary, Grays RM16 4LD
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9.8 57 Reviews
  • Bennett Lodge, Grays
Bennett Lodge, situated in Grays, Essex, is a skilled care practice that looks after up to forty-eight elderly people who may have physical frailties or behavioural complications caused by conditions such as dementia.

Residents benefit from a private garden area and a location in close proximity to local amenities and transport routes, which allows for individuals to maintain as much independence as they are able.

Visitors are made to feel welcome and a friendly team of staff contribute to a pleasant and relaxing social atmosphere where effective healthcare can be carried out.

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Care Provided by Bennett Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Laura Smith (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Bennett Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £975
    • Self-Funded Residential Dementia Care from £975
    • RESPITE Self-Funded Residential Care from £1,125
    • RESPITE Self-Funded Residential Dementia Care from £1,125
  • (these prices are only a guideline, please contact Bennett Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Bennett Lodge Reviews (57)

Total of 57, showing 41-57
9.8

Bennett Lodge has a Review Score of 9.8 (9.797) out of 10, based on 15 reviews in the last 2 years. Over all time Bennett Lodge has 57 reviews.

Overall Experience

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Date Published

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Review from John J (Son of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been wonderful.

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Review from Keith C (Son of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here nearly three years and is well known by all the staff who greet her warmly. She is always happy to see them and tells us how nice they are.
We are very happy to see how the staff get on with Mum.
They are also very friendly and willing to talk to us about Mum.
When she was in hospital
for a short spell, the staff were very concerned about her and very happy to see her return.

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Review from Dorothy B (Relative of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been calling on a family member for a year or more. I have found the staff helpful and friendly. The rooms are comfortable and clean. The food is good and varied.

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Review from William B (Son of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was allowed to visit my mother anytime. The staff were always helpful. They made my mother feel at home. Any problems were solved immediately.

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Review from Lily (Friend of Resident) published on 18 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bennett Lodge is a lovely, caring and friendly home which goes above and beyond to care for their residents, treating them with dignity and respect.
The staff, at all levels, are always caring, approachable and wanting the residents to be as happy and comfortable as possible, from Carers and Domestic,
Maintenance, Activities, Care Team Managers and Admin, led by a lovely Manager and Deputy Manager, they are all very approachable and professional, wanting to help as much as they can. Keep up the good work all.

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Review from Lynne H (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to place mum in a care home was the hardest thing I've ever had to do. Once in Bennett Lodge it took some time for her to settle but with patience, care and support mum is now settled and happy and the change in her has been amazing.
Every member of staff always has a smile and time to chat
to mum and me. I can now rest easy knowing my mum is having the best care from all the wonderful staff. All in all, I cannot fault anything.

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Review from Anne P (Daughter of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A big shock at first but now mum has settled it is very good. All the staff are the best very caring cannot fault anything at all.

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Review from Nieta G (Wife of Resident) assisted by family/friend published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at Bennett Lodge for a year.
The staff are caring and looked after my husband as if he were their own relative.
He always had a beaming smile when they came to help him.
He was happy during his last days there.
And the last few days when he was very poorly, they were kind and caring
and made sure he died with dignity.
Thank you to everyone.

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Review from Terry D (Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was welcoming and I liked the food. Bennett Lodge is a nice place to stay, I would come back here again for another short stay, I got on really well with all the staff, they were caring friendly and chatty. I was very happy during my stay and my wife was very pleased with the care I received.
On my arrival I was greeted by name and the staff introduced themselves to me and made me feel welcome.

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Review from Angela L (Daughter of Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care as a resident at Bennett Lodge. Her Alzheimer's made it impossible for her to live in her own home alone, and her family were aware that she needed special care from people who knew how to deal with this awful disease. Mum had had a week of respite care at Bennett
Lodge the previous year. Mum developed a great relationship with the carers there, and on the whole seemed happy living there. I know she could be difficult to deal with at times, but the staff always displayed patience and good humour towards her. They were also very supportive to me and any family who visited, it was their kindness and good humour that often helped me to cope with a difficult visit with my mother. The hospital would have been an awful alternative. The staff showed gentle compassion and care for a very sick lady, who became part of a large 'Family' there at Bennett Lodge. Your staff at that home do work very hard, and often under difficult circumstances.

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Review from Maureen L (Daughter of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very apprehensive of placing my mum into a care home. Having visited Bennett Lodge and been escorted round the various facilities, I have no hesitation of leaving mum in their care. I have been introduced to members of staff as and when each of the carers come on duty. I know it's been said before
about carers/nurses but these girls are angels. They give mum so much consideration and care that I am finally leave mum in what I know is the best of care. Bennett Lodge is home from home to both myself and my mum. Thank you all so much for taking care of my mum.

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Review from Christine W (Daughter of Resident) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mums experience care can be nothing but good care from all the management and care staff at Bennett Lodge.

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Review from L C (Daughter of Resident) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manager and staff at Bennett Lodge very friendly and professional, not only providing care but will stay and chat to residents. Have a laugh and joke with them, for those who do not receive many visitors is great. My mother is treated with respect, dignity and care.

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Review from Jackie L (Daughter of Resident) published on 26 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is in there. The care and surport she gets is great. When you ask the staff for anything its there. They treat her with so much love it makes it easier for us when we have leave her. We know she will be looked after.The staff are realy caring. When we go to see our mum we are always greeted
by our first names which I find realy lovley it shows they care. and if our mum is happy were happy. You here about care homes which are not good. This one needs a gold star.

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Review from John C (Son of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the most important thing to say is, just how much my mother has improved since she has been here. My view on how the staff and management have shown the care and help which is needed has been wonderful. Even to the extent of helping us her children coping with the situation, giving us support
and advice, making us feel relaxed.


Within a very short time my mother has not only accepted her situation but reminds us just how happy she is to be here. I don't know if you can understand how much that means to us.
It is a very difficult decision to take. So I can only say, that my opinion of Bennett House has got better and better as time has gone on. My heart felt thanks go out to all the staff and managers.


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Review from M W (Daughter of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and helpful. My mother has had various falls and when I spoke to the management to have a bed/mat sensor in her room, which they done straight away after I spoke to them. Medical care has sometimes been delayed i.e medication but I have been advised this is because of doctors
or chemist.

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Review from Pamela B (Wife of Resident) published on 28 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was looked after, whilst I had a short break. The staff were fabulous, the whole care was so good. He enjoyed all the food and selection, and said he would go again if he had to! Thank you for the service, so many bad stories abound, this home is very good all round!

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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Bennett Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Bennett Lodge is calculated as follows: ( (147 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 177 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bennett Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (7)

Laura

Laura Smith

Job Title: Home Manager

Bennett Lodge is a residential care home for up to 47 older people, including those living with dementia. We are a happy home with happy staff. Families are always welcome to join in with daily life. We have lots going on in the home with various activities and an enclosed garden, accessible to all.


Our staff are trained in all areas to meet the needs of our residents. We welcome you to visit us and look around at any time.


Jody

Jody Wilden

Job Title: Housekeeper

Joined: 2008

I'm Jody Wilden. I am the Housekeeper at Bennett Lodge.


I’ve been proud to work at Bennett Lodge for 16 years, and during that time, I’ve grown to love the work environment. What I enjoy most is interacting with the residents and their families. It feels so rewarding to know that my work is making a positive impact on their lives. At Bennett Lodge, we’re like one big family, and it’s this sense of community that keeps me motivated.


My greatest achievement has been becoming the housekeeper, and I take pride in ensuring our residents feel comfortable and cared for. A fun fact about me is that I enjoy archery! When I’m not at work, I love spending time with my family, going on holidays, and indulging my artistic side through decorating.


Helen

Helen Nicholls

Job Title: Home Administrator

Joined: 2016

My name is Helen Nicholls. I am the Administrator at Bennett's Lodge, and I truly enjoy my job because every day brings something new and different. A fun fact about me: After waiting years to become a grandparent, within just 15 months, I now have 1 grandson and 3 granddaughters. While I don’t have time for hobbies these days, my grandchildren keep me happily busy!


Goksem

Goksem Kiamil

Job Title: Care Team Leader

Joined: 2020

I'm Goksem Kiamil I am a Care Team Leader at Bennett Lodge.


I have worked at Bennett Lodge for over three and a half years. What I enjoy most about my role is that every day presents a new challenge. I love the 1-to-1 interaction with the residents, and seeing their smiles daily is incredibly rewarding. One of my proudest achievements is becoming the Care Team Leader (CTL).


A fun fact about me: I am fluent in both English and Turkish. In my free time, I enjoy taking my dog for walks, cooking, and spending quality time with my family.


Andy

Andy Johnson

Job Title: Maintenance

Joined: 2022

I'm Andy Johnson. My job role is Maintenance at Bennett Lodge.


I have worked here for 1 year and 11 months.


I enjoy my job because every day brings a variety of tasks, keeping things interesting. A fun fact about me is that I drive a 2006 Mercedes. In my free time, I love playing golf, going on holidays, and enjoying a good glass of red wine.


Denise

Denise Alston

Job Title: Head Chef

Joined: 2015

My name is Denise Alston. I am the Head Cook at Bennett Lodge


I have been with Bennett Lodge for 9 years and have had the pleasure of growing through various roles. I started as a domestic worker, then moved on to become a carer and care team leader before becoming the head cook. I truly enjoy cooking for the residents and love seeing them enjoy their meals.


A fun fact about me is that, despite being the head cook at work, I don't cook at home!


In my free time, I enjoy travelling the world and spending quality time with my family.


Jill

Jill Hunt

Job Title: Deputy Manager

Joined: 2015

I'm Jill Hunt. I am the Deputy Manager at Bennett Lodge Care Home.


I’m Jill Hunt, Deputy Manager at Bennett Lodge Care Home, where I’ve worked for Runwood Homes for 9 years. What I love most about my job is making a difference in the lives of our residents and ensuring their overall well-being. I’m passionate about getting to know each resident personally, as I believe this is essential for delivering person-centred care.


I’ve earned a Dementia Care Certificate and am a PCS Superuser, and I’m currently working towards completing my NVQ Level 4.


A fun fact about me is that you’ll hear me before you see me! Outside of work, I love going on holiday, listening to music, and spending time with my family.