Willows Lodge Care Home

82/84 Calcutta Road, Tilbury RM18 7QJ
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8.5 25 Reviews
  • Willows Lodge Care Home, Tilbury
Willows Lodge Care Home is a purpose-built care home, situated on Calcutta Road and is a short distance from Tilbury town centre.

The home is arranged over three floors, and features light and spacious bedrooms, all with en-suite facilities. Residents can relax in comfortable lounge and dining areas on each floor, or sit outside in the relaxing garden.

Care provided at Willows Lodge is person-centred, following an initial assessment, while staff work to encourage residents to remain as independent as possible and respect their dignity at all times. In addition, staff have the opportunity to complete additional training to learn new skills and develop existing ones. Each staff member is fully-supervised and has an individual learning and development plan to ensure the care being delivered is professional, competent and of the highest standard at all times.

Willows Lodge has a team of activities co-ordinators who work to ensure residents have access to a varied programme of activities, these can include: reminiscence, board games, reading, quizzes and arts and crafts.

Residents at the home are provided with freshly prepared, locally sourced nutritious meals and special dietary requirements can be catered for. Birthdays, anniversaries and special occasions are always celebrated at the home.

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Care Provided by Willows Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Luan Pizzey (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willows Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,090 – £1,090
    • Self-Funded Residential Dementia Care £1,090 – £1,090
    • Self-Funded Nursing Care £1,090 – £1,090
    • Self-Funded Nursing Dementia Care £1,090 – £1,090
    • RESPITE Self-Funded Residential Care £1,090 – £1,090
    • RESPITE Self-Funded Residential Dementia Care £1,090 – £1,090
    • RESPITE Self-Funded Nursing Care £1,090 – £1,090
    • RESPITE Self-Funded Nursing Dementia Care £1,090 – £1,090
  • (these prices are only a guideline, please contact Willows Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Willows Lodge Care Home Reviews (25)

Total of 25, showing 1-20
8.5

Willows Lodge Care Home has a Review Score of 8.5 (8.524) out of 10, based on 5 reviews in the last 2 years. Over all time Willows Lodge Care Home has 25 reviews.

Overall Experience

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  • 7
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Date Published

25
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20

Review from K B (Granddaughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Willows Lodge, they have amazing staff and always happy to help and answer questions and give the best quality of care! We are truly grateful that they are all caring and wonderful and very welcoming!

Reply from Joanna Katz, Client Liaison Manager at Willows Lodge Care Home

Thank you for taking the time to feedback. I will pass your kind words on to the team at Willows Court. They will be delighted to hear the positive impact they make to both their residents and visitors.


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Review from Adam K (Son of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly Mother was very well cared for during her stay at Willows Lodge. Having been transferred there from the Hospital in a state of acute anxiety, the staff did a wonderful job looking after her and helping to quickly settle her into new unfamiliar surroundings. Mum always spoke very highly of
all the carers and nurses who tended to her every need; which is rare praise indeed coming from Mum!

Reply from Joanna Katz, Client Liaison Manager at Willows Lodge Care Home

Thank you so much for your lovely review, it's much appreciated! It's wonderful to get such positive feedback, and I'll be sure to share this with the team.


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Review from Sandra L (Wife of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi, my lovely husband was in here for palliative care, I cannot praise all of the staff enough, people say “oh! Yes their Angels”, I’m saying “they truly are first class Angels”.
Thank you for the care you showed my hubby and for looking after me also, God Bless each and every one of you.
If I could
I would give you 20.

Reply from Joanna Katz, Client Liaison Manager at Willows Lodge Care Home

Thank you so much for taking the time to write these lovely words, I will ensure that this is shared with the team as I know that they will value hearing this.


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Review from L B (Daughter-in-law of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring home. Visiting was at any time day or evening. Nothing was too much trouble for the nursing staff. My mother had many needs/issues. She really did receive fantastic care. She was happy in the room she was in. The room was a signal room with a large window which gave the room a nice light
feel. I was worried about my mother going into a care home, now I am really pleased and thankful. Willows Lodge Care Home had a space to take my mother. Best decision ever.

Reply from Cos Zinonos, Operations Director at Willows Lodge Care Home

Thank you for the positive feedback on the care your mother has received at Willows Lodge. Our Management and Care Team always strive to ensure a very high standard of person-centred care within the home, and your kind words affirm the quality of care delivered.


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Review from G B (Son of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been in Willows Lodge she has been treated with dignity and is always clean and presentable.

Reply from Cos Zinonos, Operations Director at Willows Lodge Care Home

Thank you for your positive feedback regarding the care your Mum has received within our Home.
The Management and Care team always strive to ensure a high standard of person-centred care, your comments are pleasing to see.


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Review from D S (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has done nothing but improve since she has been in the care of Willows Lodge. She now has constant care from the staff and company of people of a similar age to her. Getting her meals and medication under control has seen a significant improvement in her well-being and I can't thank the staff enough.

Reply from Claire Blank, Marketing at Willows Lodge Care Home

Thank you for your kind comments. We are so glad your mum is improving. Your feedback is really appreciated by all our staff who do try to provide the best care.


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Review from Julie D (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mum receives. The staff are very helpful and cheerful.
If there are any problems they always contact me by phone or email. Mum seems to be happy and well cared for. I would like to especially thank the staff on my mum's floor. All the staff are good.
Also the office
staff who are always ready to help me.

Reply from Claire Blank, Marketing at Willows Lodge Care Home

Thank you for your lovely feedback which is really appreciated by all our staff. We're so glad to hear your mum is happy and our staff are providing all the care she needs and you are supported too.


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Review from Brenda G (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Willow Lodge Care Home for about five years now, and overall, the service has been great. There have been some ups and downs along the way with food being very poor at one time, but this has improved massively now. Things seem to be improving under the new management team, and you
can see a real effort being made to improve the overall care.
Two members of staff have always been a great support to me regarding Mum and her care over the years. Mum absolutely loves them both, and they brighten up her day. I find one lady is very good at calming Mum down and working out what is upsetting her. One gentleman is great with Mum, messing about with her and making her laugh - I can tell Mum likes him. The nurse is brilliant - nothing is too much trouble for her. When I phone at the weekends to video call Mum, she goes out of her way to make it possible, and I really appreciate the effort she goes to so I can get the call with Mum that I want.
Overall, I am very pleased.

Reply from Claire Blank, Marketing at Willows Lodge Care Home

Thank you for your positive feedback. It is really appreciated to hear how happy your mum is and the staff are able to provide the care she needs.


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Review from Sue B (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Willows Lodge when she was no longer able to support/care for herself at home; unfortunately, daily care staff visits did not work well.
Mum has made many friends at Willows Lodge and appears to be happy and well looked after. The staff are always approachable and available to
speak to me if I have any concerns, and Mum speaks very highly of them. I appreciate that Lockdown has been a challenge for everyone, especially in care homes, when obviously, visiting was suspended, and all activities were cancelled, due to this, Mum became quite subdued. However, the carers and staff worked tirelessly to counteract this, even though, at times, they were susceptible to Covid virus too.

Reply from Claire Blank, Marketing at Willows Lodge Care Home

Thank you for your positive feedback and taking the time to send a review. Our staff take pride in the care they provide and it's valued to hear you feel supported too.


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Review from Leanne P (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ground floor staff go above and beyond for my relative. Any issues are dealt with promptly and swiftly for the best outcome all around. They support external family members as well to make sure we are all OK and supported as having a loved one in care is extremely overwhelming at times.

Reply from Claire Blank, Marketing at Willows Lodge Care Home

Thank you for your kind feedback. Our staff take great pride in all the care they provide and it was really valued to hear you and your family members feel supported too.


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Review from Amanda W (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Willows Lodge since June last year and the care and attention she gets is amazing. All the staff are always incredibly helpful and do everything they can for her. She is treated with dignity and respect. Her care worker is wonderful with her, and all the staff that look after her
are brilliant. It has a friendly happy atmosphere and nothing is too much for them.

Reply from Claire Blank, Marketing at Willows Lodge Care Home

Thank you for your lovely comments. We are so glad we can help and provide the care and support your mother needs. Our staff appreciate your feedback.


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Review from Stephen D (Son of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are professional and friendly at all times.
They have knowledge of my mum's needs and they always have the answers to my questions.

Reply from Claire Blank, Marketing at Willows Lodge Care Home

Thank you for your kind feedback. We are glad your mum's needs are met and you feel supported too. Our staff do try to provide the best care.


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Review from Aaron H (Nephew of Resident) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, where do I start, My uncle moved into Willow Lodge back in May 2022. He was given the best care, and the staff at Willow Lodge made him feel right at home, right up until his passing at the end of November. He was treated remarkably well. He was let loose in the garden and transformed it, making
it blossom again, all new plants, grass etc. The care home even got him a plaque, which was nice. My uncle didn't have a bad word to say about any of the staff, he was always praising them every time we turned up to visit him, always laughing and joking with the staff. The staff always took time out to speak to us when we visited making us feel welcome also. From us all, we would like to thank everyone at Willow Lodge for taking good care of my uncle from the beginning right up until the end.

Reply from Claire Blank, Marketing at Willows Lodge Care Home

Thank you for your lovely feedback. It was really valued to hear your uncle was happy and well cared for as our staff do try to provide the best care and support.


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Review from Cassie M (Granddaughter of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Willow lodge enough. From the day my Nan moved in the staff could not do enough. They always put my nan's needs first and are happy to listen to our concerns and put changes in place if need be. My Nan is currently a resident and is quite poorly, not only are they caring
for my Nan but they always go above and beyond for the whole family. The staff truly are fantastic and as a family, we will never be able to show enough gratitude for everything they have done and continue to do.

Reply from Claire Blank, Marketing at Willows Lodge Care Home

Thank you for your kind comments. We take great pride in the care we provide so it's really appreciated to hear the staff are providing all the care your nan needs and you and your family feel supported too.


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Review from Lorraine H (Wife of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Totally incompetent, treat all residents as though they have dementia, don't listen to their concerns, take ages to answer call button. Either get washed at 6am or needs family to intervene for them to be washed at 2.30 in the afternoon. Open their mail and file away without showing resident and final
insult call the dead person's mobile and not the family to inform they died 2 hrs ago and then gave wrong number to coroner, just the tip of the iceberg, avoid at all costs.

Reply from Claire Blank, Marketing at Willows Lodge Care Home

I am sorry that you were unsatisfied with the experience you had whilst we cared for your dear husband. We have investigated the concerns you have raised and have found that the issues you have highlighted in your review are incorrect and are untrue and are an unfair representation of the facts. Notifications were sent to external professional bodies as required.
Losing a loved one is an emotional time and we sympathise with you, however the accusations within your review are an untrue reflection on the care and dedication shown by our staff.
We would be happy to arrange for one of our directors to meet you in person and discuss our findings with you. We will reach out to you via email and try to arrange a convenient time to meet. This review forum is not the correct place to raise concerns of this nature.


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Review from Victoria D (Relative of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If there are such things as angels on earth - they 100% work at Willows Lodge, the staff are truly wonderful. The care and compassion my uncle received in his short time at this home were incredible. The staff looked after him and treated him like he was their own relative, their way of dealing with
and interacting with him was so kind and thoughtful, despite some challenging behaviours due to dementia. The contact and communication with family is also constant with questions answered and time always taken to ensure what is discussed is understood. My uncle was always kept clean and his clothes changed, his dignity was always maintained and his end of life care was second to none. As his relatives, we were always made to feel welcome and never too much trouble to have a cup of tea or a chat during what we know are very busy working times for the staff. From the bottom of my heart - thank you for what you do.

Reply from Claire Blank, Marketing at Willows Lodge Care Home

Thank you for your lovely feedback which was so appreciated by all the staff. It is really valued to hear they provided your uncle with the best care and dignity and you felt supported too as the staff take great pride in all they do.


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Review from J A (Niece of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle arrived on the day the home went into lockdown last March and since then, the care he has recieved has been amazing. All the staff, management and chef are all caring and so supportive to us as a family and to my uncle. The home is nice and clean and they go above and beyond. It's been tough
not being able to see him a lot over the past 10 months, but they have made it easier. I wanted to thank them, so I bought a gazebo for the garden for visits for us and other families to visit our relatives, when possible, as it is so important for them to know they have not been forgotten. That is what worried me about his dementia. He thinks I don't care, not understanding about the virus, but the staff keep the communication open with video calls etc. This home is a must if you are looking for great care for your family member. 100%.

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Review from Paul A (Son of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place, staff are excellent caring and kind.
My mum is in great hands with all staff who I know love and care for her.
Whilst these times are difficult for mum and myself, I have to stand outside by the window to talk to her, I always have someone inside caring for her.

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Review from Michelle M (Daughter of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We would like to thank all the Staff at Willow Lodge for looking after our Dad/Husband for the 4 weeks that he was in the home.
Everyone was so lovely to him and to us as a family nothing was to much trouble for them.
We cannot recommend this nursing home highly enough.

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Review from Stephen M (Son of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at the care home for approximately three months. During that time, the staff have treated my dad with such dignity. They are very compassionate and have become like one of the family.
Questions are always answered and if the answer is not known, it is found and reported back. They
saved my dad's life when he had a fit early January. I will forever be grateful.

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Current Review Score: 8.5 (8.524)

Overview of Review Score

The Review Score of 8.5 (8.524) out of 10 for Willows Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Willows Lodge Care Home is calculated as follows: ( (39 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 57 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.857 Points relating to the number of positive Reviews for Willows Lodge Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 5 Positive Reviews ÷ 14 = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Willows Lodge Care Home

What types of Care is Willows Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willows Lodge Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Willows Lodge Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Willows Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willows Lodge Care Home to the centre of Tilbury?

0.1 mile(s) as the crow flies, distance by road may be significantly further.