Leatherland Lodge

Darenth Lane, South Ockendon RM15 5LS
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9.8 93 Reviews
  • Leatherland Lodge, South Ockendon
Leatherland Lodge has been purpose-built to provide effective residential and dementia care in a property that is ideal as both a social and living environment.

There are forty-eight places available in total, with some scope for temporary respite care thanks to a care team with a wide range of skills.

The home's management and staff take the health and well-being of residents very seriously, with an efficient administration of medication and activities programmes that all can take part in.

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Care Provided by Leatherland Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Kerry Cooper (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Leatherland Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Leatherland Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Leatherland Lodge Reviews (93)

Total of 93, showing 21-40
9.8

Leatherland Lodge has a Review Score of 9.8 (9.823) out of 10, based on 17 reviews in the last 2 years. Over all time Leatherland Lodge has 93 reviews.

Overall Experience

  • 75
  • 17
  • 0
  • 0
  • 1

Date Published

93
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6
17
76

Review from Ruth M (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the ten weeks, my father was a resident in Leatherland Lodge, he was cared for in an extremely caring and compassionate manner, and the staff always made sure he was kept clean, tidy and comfortable, which was very important to him. He was always dealt with in a dignified manner. The staff were always
kind and cheerful. During the final weeks of my father's life, the staff looked after the family as well as they looked after him. I am so glad we chose Leatherland Lodge for my father.

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Review from Susan H (Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming here to visit for a few years; always friendly and very welcoming, staff and management. Feels very homely and is always very clean and well presented. Would recommend it to anybody. My friend is always clean, well-fed and happy here.

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Review from Carol G (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’d just like to say a big thank you to the Manager and all the staff at Leatherland. Mum was only there for a few weeks and the standard of care was so good. Her room was bright and spacious and kept immaculately clean. Mum went down for all her meals so she could mingle with residents and staff which
was so positive as she’d not wanted to do that at her previous care home. Responses to her calls were swift and courteous which can’t be said of everywhere. Any issues were quickly sorted by the manager, who has a passionate approach to making sure her residents and relatives are totally cared for and supported.
Sadly, mum’s health declined quickly and she passed away in hospital. I’m so glad that she spent her last few weeks at Leatherland. I wish I had moved her there earlier.
Thank you all again.

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Review from G G (Friend of Resident) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, my best friend is always telling me how scrumptious the food is and also how much they love the activities! I have personally visited my friend in this care home and I can say I’m impressed with how clean the home is and how fresh it smells, the staff who work there are great with the
residents from what I see when I go to visit my friend. I would definitely recommend this care home if you're looking for a warm welcome and loving hand to take care of your loved ones.
I must say I am so pleased with their care and service.

Reply from Kerry Cooper, Home Manager at Leatherland Lodge

Thank you for your review. We appreciate that your friend is satisfied with the food, the activities, and the rest of their care. We always strive for a safe and secure environment reflected by our cleanliness and friendly staff, and we are grateful for your positive feedback.


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Review from Lucy S (Granddaughter of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home! Staff are so kind and residents treated with so much respect, and always clean and smells fresh. My Grandad loves it’s there and he’s always telling me how much he’s enjoying his time there.


I would definitely recommend this care home.


Reply from Kerry Cooper, Home Manager at Leatherland Lodge

Thank you for your thoughtful review. We are happy to hear that you and your grandfather are satisfied with his care, the best possible care is our number one priority and we're happy he sends his full recommendation. Thank you again for your comments.


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Review from George S (Grandson of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words seem too light to express the gratitude my family have for the staff of this place. The sheer compassion and care that my nan has received in the past and present is outstanding. Especially highlighted in recent months during the loss of my grandad, I found small comfort in knowing my nan was
surrounded such caring individuals. From phone calls and FaceTimes (grateful arranged by staff) allowed to see the sheer improvement in my nan's physical and mental health. A true testimonial to the management who run this to such good standards followed by such helpful and capable staff!

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Review from Kelly K (Granddaughter of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my nan first went into Leatherland Lodge I was wracked with guilt and worry that she wouldn't get the care we wanted for her. I didn't need to worry at all, the care, love and support my nan gets from this home is absolutely outstanding! My nan is so happy, there she loves the food and daily activities,
and the interaction with the staff and other residents. The manager and her amazing team are all brilliant in their roles looking after my nan and all the other residents there. The home is spotless and clean and the manager is making the changes to modernise it. I would totally recommend this home 100%.

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Review from Joe S (Grandson of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care that my nan has received since entering the home as a resident of Leatherland lodge is second to none. Since losing my grandad in November 2020 and through this current pandemic she has been supported by the extremely strong willed and caring staff who go above and beyond to make her
feel safe and welcome at a time when we were unable to see her everyday and support her, along with making social circles within the home that she would not of been able to do otherwise. The home goes as the unrecognised heroes through this pandemic for me. Being a key worker myself the level of ease it has placed on the family knowing she is being so well looked after just makes it all a little easier and we are looking forward to the day of being able to see nan again and hear all the stories she has to tell. I would like to give special thanks to the manager who is a name constantly popping up from nan for her countless empathy and kindness towards my nan through what has been the most difficult time.

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Review from Ray S (Son-in-law of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is a resident. As an only child, my wife battled with the decision of residential care. Leatherland Lodge has been a well-known part of our community in South Ockendon for so long that it seemed the obvious choice. The peace of mind my wife now has has allowed her to know that, although
it’s been the toughest, it’s been the best decision. My mother-in-law is being looked after better than we could have ever hoped or wished for. Being the 2nd named person to be able to come in and see her since the restrictions have been lifted has been a joy. The manager and her staff look after and care for the residents as if they are their own family. There are too many to name to acknowledge them individually but I hope they all know just how grateful I am that their care to my mother-in-law has given me my wife back. The home is modern clean and serviceable, but more importantly, it is just that a ‘home’ from ‘home’ a place to feel comfortable and safe. Thank you!

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Review from David P (Son of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We held off putting Mum into a home as we were very apprehensive as to how she would settle in. We should not have worried as she seems very content and is looked after very well. Sure, she has had issues, but the staff are proactive with sorting out medication etc. We video chat on a regular basis
and I feel that I can rely on the staff to keep me abreast of the situation.
Overall we are very pleased with Leatherland Lodge.

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Review from Caroline S (Daughter-in-law of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was rapidly going down hill mentally and physically until she was accepted for respite in Leatherland Lodge. She is now so happy and well looked after with a new lease of life. We are praying this will become permanent.

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Review from Susan M (Relative of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Leatherland Lodge are extremely friendly and helpful, it’s been a pleasure to see my sister via video call on a regular basis on the homes tablet/phones.
She always looks well presented and is always happy when I talk to her. The activities in the home are well led by the staff.
The decoration
throughout the home from what I have seen from the video call is always pleasant, bright and extremely clean. She tells me there’s always music playing from the radios through the home and the staff are always available to help 24 hours a day 7 days a week, my sister, staff and the residents always have a good old dance too!.
Although I haven’t seen her physically a lot due to the current pandemic, I can tell just by the video that she is well looked after, clean, tidy and always well presented.

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Review from Esther C (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the upmost respect for each and every member of staff at Leatherland Lodge.
Care for Mum during lockdown 2020 has been excellent. Although difficult for myself and my family not to be able to just pop in and see Mum, I fully understand that this was to keep all residents and staff safe.
On
my allocated visits I can see that Mum is being well cared for.
Thank you all at Leatherland Lodge.

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Review from Michelle H (Daughter of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing my dad in the home was a very hard decision but the best one I made. The management and staff go above and beyond what I was expecting. To see the care my dad is getting makes me feel so much happier. The home always looks lovely and clean and the staff always friendly and supportive when greeting
me. Thank you so much to you all.

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Review from Lindsey G (Relative of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative resides in Leatherlane Lodge.
I am very happy with his care, the staff are kind and caring and the manager is very approachable and supportive. I would recommend this home strongly.

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Review from Sara S (Daughter of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When faced with the heart-wrenching decision that you can no longer care for your parents at home, you need support and understanding. This is exactly what I received from the manager and staff here at Leatherland Lodge. In such unprecedented times and visiting under strict rules, you can begin to understand
that this team of wonderful people treat your family as their own. When your family’s needs and welfare are being placed in high priority, what more could you ask for.
I’ve witnessed residents being treated with dignity and respect. I’ve witnessed high levels of hygiene in housekeeping and with residents. I’ve witnessed residents engaging and interacting with each other. Nothing, and I mean nothing, is to much trouble for the manager and her staff. Thank you seems inadequate when they are caring for my loved ones and treating them so preciously. But, thank you for the care, peace of mind and comfort you have given and continue to give to my Mum and Dad, but also, me too.

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Review from Jacqui S (Daughter of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager since taking up the position does everything for her residents ensuring that all residents are treated in a kind caring way and not just a number. All staff play their part. Caring, kind, friendly and ensuring their residents are treated with respect and maintaining their dignity. My mother
and my family are happy, and we as a family are grateful that our mum us being looked after.

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Review from J N (Son-in-law of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They looked after my mother and father-in-law in an excellent manner and gave them respect and dignity in their last days together. They also looked after my mum a few years earlier and the same respect and dignity was given then as now. The manager and assistant manager and team are a credit to the
industry and I wouldn't hesitate to put their loved ones into this care home - Leatherland Lodge.

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Review from V N (Daughter of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into the home in December 2019 as mum was taken poorly. Dad had Xmas in there and the staff were great and took a lot of worry off my shoulders. Mum was only given 10 weeks so the home took mum on to help me. Mum passed on 14th Feb 202 with us around her. The staff and management were brilliant,
sadly dad passed on 5th April 2010, I call it heartbroken as mum was 96 and dad 95, dad had Parkinson's and dementia. Thank you to all the staff here.

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Review from Trevor M (Son of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff and management at Leatherland Lodge to be very professional, caring and always have my mother's best interests at heart. The home has a warm and friendly atmosphere, with laughter and smiling faces in abundance.

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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Leatherland Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Leatherland Lodge is calculated as follows: ( (169 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Leatherland Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Jeannette

Jeannette

Job Title: Lifestyle Coordinator & Care Team Leader

My name is Jeannette, I am the Lifestyle Co-ordinator and a Care Team Leader.? I am the dementia champion, mealtime champion, IPC champion, and in-house manual handling trainer.? My job role is to ensure that our residents have an engaging and fulfilled day packed full of entertainment and stimulating activities based on life history and key moments in their lives. To make them laugh daily, give the residents and their loved ones some special memories to treasure.


Adam

Adam

Job Title: Cook

My name is Adam, I am the Cook at Leatherland Lodge, and I also work as a Care Team Leader. I love the work that I do and love the home that I work in. I am a Mealtime champion, Dementia Champion, Falls Champion, and Male Grooming Champion. I love spending time with our residents. I find my job very rewarding when residents are smiling and laughing; nothing is more rewarding.


Carol

Carol

Job Title: Housekeeper

My name is Carol, I am the Housekeeper at Leatherland Lodge. I support the team of domestics to ensure the home is clean, free of infections, and smells nice. I am also the Infection Prevention Control Champion. I have worked at Leatherland Lodge for many years in all different positions and have always enjoyed my job.