Leatherland Lodge

Darenth Lane, South Ockendon RM15 5LS
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9.8 93 Reviews
  • Leatherland Lodge, South Ockendon
Leatherland Lodge has been purpose-built to provide effective residential and dementia care in a property that is ideal as both a social and living environment.

There are forty-eight places available in total, with some scope for temporary respite care thanks to a care team with a wide range of skills.

The home's management and staff take the health and well-being of residents very seriously, with an efficient administration of medication and activities programmes that all can take part in.

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Care Provided by Leatherland Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Kerry Cooper (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Leatherland Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Leatherland Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Leatherland Lodge Reviews (93)

Total of 93, showing 41-60
9.8

Leatherland Lodge has a Review Score of 9.8 (9.823) out of 10, based on 17 reviews in the last 2 years. Over all time Leatherland Lodge has 93 reviews.

Overall Experience

  • 75
  • 17
  • 0
  • 0
  • 1

Date Published

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Review from L V (Friend of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff has worked absolutely phenomenally during these times. Always friendly, always greeting at the door and always doing their best whenever they can. Made sure that everything still went amazing during COVID times. They have worked really hard to provide maximum service, for example, the garden
visits were still as excellent as before.

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Review from B C (Friend of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the care home are extremely reassuring. They have worked extremely hard during the pandemic and I have not once been worried about the resident in the home. They always give/gave us a warm welcome when we come to visit. I found it very calming being able to video call whilst I’ve not been
able to visit. The garden visits were brilliant as I was still able to know they were being well looked after. The staff in the home truly deserve a reward for all their hard work, during these hard times.

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Review from S A (Friend of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have reassured us that everything is going okay and as normal during this difficult situation, with the video calls throughout lockdown making it easier and allowing a greater sense of peace. The staff always greeted us with a warm welcome and have made sure that the garden walks are well
lead, the staff have outdone themselves in working through COVID and deserve a reward for their hard work and dedication to looking after others.

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Review from C E (Friend of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a family friend in Leatherland Lodge many times and it has always been a pleasurable experience. The manager is always extremely helpful and the care leaders are really lovely and kind girls. Nothing is ever too much trouble for them.
During Covid they have been so reassuring and really
helped to put my mind at ease.

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Review from M H (Brother of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Leatherland Lodge for nearly two years. Earlier this year, in January, my sister had a number of seizures and spent a lot of time in hospital. When returning to the home she was cared for in bed and we were told she was reaching the end of life pathway. It's amazing what the home
has done for my sister, especially with everything else that is going on at the minute. We received a picture recently of my sister who the staff are now getting up every morning for a few hours. I could not believe it was her, she was smiling, holding a drink and flag for VE day. My family always knew she would be cared for as we know the home manager but the love and attention she has received from all staff is amazing. I can't thank you enough.

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Review from Francesca W (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently spent quite a bit of time in hospital and returned to Leatherland Lodge as a bed resident. I have to say the way the staff and everyone that has dealt with my mum and us as a family is absolutely amazing, especially in these hard times. I want to thank the staff, management, domestics
and all the staff for everything they do, they truly are a great team.

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Review from Carly E (Granddaughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Leatherland Lodge are truly brilliant, they keep on going and never give up. I know myself I could not do the job they are all doing especially at this time. I would not want my Nan to be anywhere else because I know that all the staff would do anything for all of their residents.

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Review from Micheal P (Son of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it came to the time that my dad needed to go into a care home, myself and my mum were distraught with this decision but Leatherland Lodge made this easier for us to cope with. The manager spent a lot of time discussing his care with us and involving us with the decisions and choices for him. The
care staff was amazing, friendly and so helpful. I cannot thank all of you enough for what you are all doing, it must be so hard for you all but wanted to let you know you are all very appreciated.

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Review from Harry R (Cousin of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say thank you to all the brilliant staff at Leatherland Lodge, when my family clap on a Thursday night we clap for you for the great job your team are all doing. Well done you should all be proud of yourselves.

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Review from Rosie Y (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Leatherland Lodge, and I can't thank the staff enough for everything they are doing. I speak to my mum every day on the app, and it reassures me. I could not believe it when I heard the home manager moved in the home to be there for the residents; that is pure devotion. I just want to say
they are all amazing.

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Review from Billy G (Son of Resident) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At this present time during covid, I would like to thank the staff at Leatherland Lodge for what you are doing. It must be so hard for them when they have their own families at home. I would also like to say thank you for the video calls and the cards that you send to me from my dad.

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Review from Matthew G (Son of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at your home and is cared for in bed due to her deterioration over the last few months. I have to say with not being able to visit my mum it has been heartbreaking but the staff and management have gone out their way to keep us in contact even taking laptops to her room so we can
talk to her. You are all doing a really amazing job. Thank you.

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Review from Sharon A (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is at Leatherland Lodge. I would like to thank all the team for everything that you are all doing to keep my mum and the other residents safe during this horrible time with the Coronavirus. Well done to you all.

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Review from S H (Daughter of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff in all areas were very kind and thoughtful. The care my mother received was excellent. The food offered was very good. If there was any downside it was when there was a shortage of staff, but despite this, the existing staff coped with a smile on their faces. Some kitchen facilities
could be improved by extra financing.

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Review from Claire F (Daughter of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a family member of a resident at Leatherland Lodge and would like to say I think it is amazing how the home is dealing with the current COVID-19 Virus. As a family member, I totally understand about the stop on visitation, but I think it is amazing how the manager has set up different video chats
through different apps in these difficult circumstances. Also, a massive thank you for the home in keeping me up to date on a regular basis. I also want to credit all the staff at Leatherland Lodge for all their efforts they are putting in.
Thanks to you all.

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Review from P H (Son-in-law of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and all staff are extremely caring to residents, providing marvellous care and support in all stages of later life and in passing. This is my second use of this home, both equally good.

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Review from M K (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the daughter of a resident at Leatherland Lodge. The home was recommended to me and I'm extremely glad that I enquired and subsequently registered Mum at the home. The staff are the key factor for me as they are amazing. Mum has been at the home for a year and I visit regularly and the staff are
always kind, helpful and interactive with all the residents, so important. The care at the home is excellent in all respects. Mum is settled and happy, you couldn't ask for more!

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Review from Alice L (Daughter of Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently in Leatherland Lodge. I feel that the care home is run to very high standards and is clean and tidy.
I can not fault the management team. The home manager is always on the floor helping when needed and works very hard to make sure the residents are cared for in every way possible.
There is such a lovely bond with her and the resident's needs. Very polite and energetic.
I would tell anyone that’s looking for care home support that this one is amazing in all aspects of the care environment.
Thank you Leatherland lodge for everything you do.

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Review from Carl J (Son of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has just recently spent a few weeks respite at your home. I was really worried about my dad going into a home but can honestly say I am so happy with the care and support my dad received from all your staff. If respite is ever needed again I would definitely be coming back to Leatherland Lodge.

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Review from Debbie S (Relative of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A family member of mine has recently passed at Leatherland Lodge. All the staff was absolutely amazing, the management was also amazing. The support they gave us and are still giving us now, I can not fault the home at all. The amazing thing about your home is that the staff do really care about their
residents it’s not just a job to them many homes don’t have staff that actually care, all the staff from care to domestics to management show complete dedication to every resident.

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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Leatherland Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Leatherland Lodge is calculated as follows: ( (169 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Leatherland Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Jeannette

Jeannette

Job Title: Lifestyle Coordinator & Care Team Leader

My name is Jeannette, I am the Lifestyle Co-ordinator and a Care Team Leader.? I am the dementia champion, mealtime champion, IPC champion, and in-house manual handling trainer.? My job role is to ensure that our residents have an engaging and fulfilled day packed full of entertainment and stimulating activities based on life history and key moments in their lives. To make them laugh daily, give the residents and their loved ones some special memories to treasure.


Adam

Adam

Job Title: Cook

My name is Adam, I am the Cook at Leatherland Lodge, and I also work as a Care Team Leader. I love the work that I do and love the home that I work in. I am a Mealtime champion, Dementia Champion, Falls Champion, and Male Grooming Champion. I love spending time with our residents. I find my job very rewarding when residents are smiling and laughing; nothing is more rewarding.


Carol

Carol

Job Title: Housekeeper

My name is Carol, I am the Housekeeper at Leatherland Lodge. I support the team of domestics to ensure the home is clean, free of infections, and smells nice. I am also the Infection Prevention Control Champion. I have worked at Leatherland Lodge for many years in all different positions and have always enjoyed my job.