Leatherland Lodge

Darenth Lane, South Ockendon RM15 5LS
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9.8 93 Reviews
  • Leatherland Lodge, South Ockendon
Leatherland Lodge has been purpose-built to provide effective residential and dementia care in a property that is ideal as both a social and living environment.

There are forty-eight places available in total, with some scope for temporary respite care thanks to a care team with a wide range of skills.

The home's management and staff take the health and well-being of residents very seriously, with an efficient administration of medication and activities programmes that all can take part in.

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Care Provided by Leatherland Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Kerry Cooper (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Leatherland Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Leatherland Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Leatherland Lodge Reviews (93)

Total of 93, showing 61-80
9.8

Leatherland Lodge has a Review Score of 9.8 (9.823) out of 10, based on 17 reviews in the last 2 years. Over all time Leatherland Lodge has 93 reviews.

Overall Experience

  • 75
  • 17
  • 0
  • 0
  • 1

Date Published

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Review from Lucy S (Friend of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend on a number of times at Leatherland lodge and always found that the staff was very polite and really helpful.
The home was already clean and tidy to high standards. Management was always around to assist with any queries whilst visiting. Residents always look well dressed and very
clean. Beds are always made in the home to a homely feel. Sadly my friend is no longer with us but this care home would definitely be one I would refer to anybody that needs love care and attention as the staff are so friendly and the bond between the staff and the residents is so lovely to see. Always things happening for the residents for them to enjoy and interact with each other as well as all the staff. Can’t fault this care home at all well done and keep it up you are an inspiration to many people.

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Review from I B (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very professional in their approach to caring for my mum. They are attentive to all her needs and adaptable when her moods change to ensure she is cared for and is safe. The environment is kept clean and tidy and safe. They are excellent at keeping me informed should the need arise.

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Review from K M (Granddaughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I fell that my nan is well looked after by staff members and they adhere to all her needs. The staff are very approachable and follow through any reasonable requests made by the family. The staff are very adaptable to my nan's ever-changing needs and she feels comfortable around most members of staff.

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Review from M B (Wife of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been in Leatherland Lodge for a month, but I have been very impressed by the care and kindness shown by the staff.
The activity carer works extremely hard to keep the residents active and entertained. My husband does not communicate well and I often find him feeling cold and in
minor pain. May be residents could be asked occasionally if they feel ok.

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Review from Sandra C (Friend of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited Leatherland Lodge, and the staff and management do an amazing job. I would recommend this home to anyone

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Review from Pamela K (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Leatherland Lodge for over two years. She is happy and content. Her dementia is getting worse but because of the happy bubbly atmosphere of the home, she is always content and happy.
The manager could not do more, she is always about and her door is always open for any queries you
might have and things are dealt with immediately.
The carers work tirelessly and I could not praise them enough. Also, the food and cleanliness is excellent.

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Review from J C (Daughter of Resident) published on 20 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Would not recommend this care home. Poorly managed, poor upkeep of facilities, family treated like strangers, communication with family extremely poor, communication with staff poor, internal paperwork sloppy. Residents in dirty clothes, dirty bed linen.

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Review from Danielle O (Granddaughter of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was in Leatherland Lodge for 9 months and I couldn’t fault the care here at all.
The décor may not be plush but the care certainly makes up for it! I can honestly say that each and every care worker tried their best to make it as much as a happy place as possible. Everyone went that extra mile
to try and help make all the residents' stay as comfortable and pleasurable as possible.
Thank you to all the staff that cared for my Nan. If circumstances change where my Nan does need to go back into a home, this will certainly be our first choice.

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Review from G H (Daughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came here from another home. I couldn't be happier with the service we receive. Staff are amazing, management is good, and everybody goes out of their way to help you.

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Review from J B (Friend of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend daily, and we grew up as sisters. She is so happy at Leatherland Lodge, and I can't thank the staff enough for what they do for her. The home and staff deserve a medal.

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Review from R L (Son of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's been here over 2 years and always looks good, clean and healthy. She is well fed and cared for by the staff and they also make sure to let me know by phone or in-person if mum needs anything or if they're taking her out for the day. They also do plenty of in house activities. Cool!

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Review from Gary B (Son of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would just like to thank all the staff at Leatherland Lodge for the care and dignity shown to my father in his last days of life.
Runwood Homes should be very proud of their staff, not just at the end but the whole time my father spent there, the home was clean, bright and caring.

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Review from Karen B (Daughter-in-law of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Leatherland Lodge was a wonderful environment for my late father in law in the time he spent there. All staff, from the managers to the cleaners, helped him throughout his final months. He was always clean and tidy and enjoyed the food and activities and was so happy every time I visited. And I was
always informed of any issues Dad had. Thank you, Leatherland Lodge.

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Review from A S (Daughter of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad received very good care in the months he was there, July 18 - May 19. My Mum also received excellent care, even though she was there for only a week in 2018.

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Review from Lynn D (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff gave excellent care to my mum and dad in their stay. Thank you.

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Review from G L (Friend of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is one of the tidiest homes I have been to. The staff are lovely, they are always willing to help my friend regardless of how busy they are. They are always smiling. Management are also willing to help with any issues myself or my family or my friend needs to raise. I rate this home 10/10.

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Review from R H (Son of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been in Leatherland Lodge for over a year. My mom gets the best care, carers are very good and friendly. The home and deputy manager are approachable and they do an amazing job in the home. I attended the Christmas party. I think it was the best Christmas party for elderly people I have ever
seen.

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Review from S H (Friend of Resident) published on 17 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is one of the cleanest homes I've visited. I visit my friends relative here on a daily basis. The staff are extremely friendly, always willing to help me or the relative if we have any problems. If there are any serious problems I go to the management and it's always sorted within 72
hours. The activities are always going on in the home, cooking, nail painting, dancing or singing the old songs.
The rooms are a good size the value for the money. The food is always freshly made by the cooks and good portion sizes also its always severed with a smile by the staff in the dining room. There's always somewhere to go to if you ever want to take your family in for a quiet chat.

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Review from Roy G (Brother of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and management, my sister is looked after very well. My sister does not like to socialise, she likes to stay in her room so I was worried about her. When I saw the home, it has planned activities for the residents who stay in their rooms, I was amazed. My sister doesn't know how to use
the phone but the home has an iPad based activity called ''Tablet of fun'', it's an amazing idea, my granddaughter visits my sister every weekend and plays games on the iPad with her, my granddaughter calls her on facetime in weekdays. I think its very person-centred activity. The home has excellent future plans as I was informed about ''Aladdin'' play in the local theatre, I thought my sister wouldn't go but she went and enjoyed it. I am sure Leatherland Lodge deserves 10/10. I recommended this home to all my friends. Excellent care, staff, management and home.

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Review from S W (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Leatherland Lodge upon leaving a hospital.
She had lost weight and gained pressure sores.
With the amazing care from all the staff, she has gained weight and the pressure sores have gone.
Nothing is too much for the carers and management with regard to my mother.
They assisted
where necessary with all the paperwork.
I can't thank them enough.

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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Leatherland Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Leatherland Lodge is calculated as follows: ( (169 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Leatherland Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Jeannette

Jeannette

Job Title: Lifestyle Coordinator & Care Team Leader

My name is Jeannette, I am the Lifestyle Co-ordinator and a Care Team Leader.? I am the dementia champion, mealtime champion, IPC champion, and in-house manual handling trainer.? My job role is to ensure that our residents have an engaging and fulfilled day packed full of entertainment and stimulating activities based on life history and key moments in their lives. To make them laugh daily, give the residents and their loved ones some special memories to treasure.


Adam

Adam

Job Title: Cook

My name is Adam, I am the Cook at Leatherland Lodge, and I also work as a Care Team Leader. I love the work that I do and love the home that I work in. I am a Mealtime champion, Dementia Champion, Falls Champion, and Male Grooming Champion. I love spending time with our residents. I find my job very rewarding when residents are smiling and laughing; nothing is more rewarding.


Carol

Carol

Job Title: Housekeeper

My name is Carol, I am the Housekeeper at Leatherland Lodge. I support the team of domestics to ensure the home is clean, free of infections, and smells nice. I am also the Infection Prevention Control Champion. I have worked at Leatherland Lodge for many years in all different positions and have always enjoyed my job.