Leatherland Lodge

Darenth Lane, South Ockendon RM15 5LS
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9.8 93 Reviews
  • Leatherland Lodge, South Ockendon
Leatherland Lodge has been purpose-built to provide effective residential and dementia care in a property that is ideal as both a social and living environment.

There are forty-eight places available in total, with some scope for temporary respite care thanks to a care team with a wide range of skills.

The home's management and staff take the health and well-being of residents very seriously, with an efficient administration of medication and activities programmes that all can take part in.

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Care Provided by Leatherland Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Kerry Cooper (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Leatherland Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Leatherland Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Leatherland Lodge Reviews (93)

Total of 93, showing 81-93
9.8

Leatherland Lodge has a Review Score of 9.8 (9.823) out of 10, based on 17 reviews in the last 2 years. Over all time Leatherland Lodge has 93 reviews.

Overall Experience

  • 75
  • 17
  • 0
  • 0
  • 1

Date Published

93
3
6
17
76

Review from L C (Daughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous - staff brilliant.
Their attention to detail is amazing.
My mother in law's health and happiness has improved and the help and advice our family has received have been second to none.
A truly unexpected experience.
Thank you, thank you, thank you.

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Review from Lorraine S (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found this care home to be very good. My mum is very well looked after and treated with care, respect and dignity. We always find her to be clean and tidy.
The room she has is always very clean - good standards - as is the care home. The staff are lovely, the food is very varied and good and
wholesome.
We feel at ease knowing Mum is being cared for and looked after well at all times.

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Review from Peter P (Son of Resident) published on 13 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for 8 years and her care could not have been better. The staff are efficient and friendly and nothing is too much trouble. The food is good and varied and there are various activities for the residents to join in.


Rooms are all different, some much bigger than others, but

furnished comfortably.


Visitors are always made welcome and the atmosphere is warm and friendly.


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Review from Margaret H (Cousin of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my cousin this month and I was delighted to meet the new manager who was most supportive of the needs of my cousin who is almost 95 and has had a recent spell in the hospital which has upset her and has exacerbated her confusion. She is being well cared for and the staff are keeping me informed
every step of the way which is a comfort to me because I live in Scotland.

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Review from Doreen B (Niece of Resident) published on 8 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in Leatherland Lodge. Excellent staff and activities. my aunt enjoyed st George's day party and Brunch on Saturday. I come to know that the new home manager arranged the party and brunch. I was very pleased to see him, he has very exciting future plans for the service users. overall I
am very happy to see my aunt participating in activities she used to stay in her room but I can see a difference in past few weeks, I noticed that she is enjoying the activity and daily meals in the dinning room.

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Review from PR (Son of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Basically, my mother is well looked after and she is very happy with the way she is treated by staff and she seems to have no complaints. The nursing staff all seem to be competent and obliging. She seems generally satisfied with food and everything.

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Review from Jean F (Daughter of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very good. It is a tad too hot for my liking but that's not a bad thing for the residents. A shower would be nice in the bathrooms. Overall the home is very friendly and well run and very comfortable for the residents.

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Review from Esther C (Daughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems very happy and when Mum is happy that makes me happy. I have a few issues ie hygiene issues but after speaking to staff these were quickly resolved.

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Review from Kim E (Daughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with the care and attention which my father has received whilst at the home. The staff are very caring to the people in their care. They are very friendly, helpful and efficient. The home is clean, light and homely and managed very well. They encourage residents to get involved
in any activities planned.

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Review from Joe R (Son of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Leatherland Lodge for a few years now and I am really pleased by the way my mum has been looked after. Staff work hard and I never see my mum distressed or unhappy.

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Review from Helen S (Daughter of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for our dad is excellent and well run. Staff are extremely helpful and caring, we couldn't wish for better.

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Review from Mario C (Son of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being relocated to Leatherland Lodge in July of this year, we have noticed a dramatic change in my mother's well-being and all-round general demeanour for the best. The quality of care has in my opinion improved and my mum seems to have settled into her new environment quite effortlessly.
The
staff have all be wonderful on so many levels and do continue to provide all round care for mum day in and day out.
This is an excellent establishment and would highly recommend it all.
Thank you.

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Review from Barb (Niece of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found all the staff genuinely caring towards my aunt and all the residents. They have the welfare of the residents as their priority at all times. These are my observations when visiting the home. I believe that the ethos cascades from the manager and this plays a big part in the residents
care.

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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Leatherland Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Leatherland Lodge is calculated as follows: ( (169 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Leatherland Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Jeannette

Jeannette

Job Title: Lifestyle Coordinator & Care Team Leader

My name is Jeannette, I am the Lifestyle Co-ordinator and a Care Team Leader.? I am the dementia champion, mealtime champion, IPC champion, and in-house manual handling trainer.? My job role is to ensure that our residents have an engaging and fulfilled day packed full of entertainment and stimulating activities based on life history and key moments in their lives. To make them laugh daily, give the residents and their loved ones some special memories to treasure.


Adam

Adam

Job Title: Cook

My name is Adam, I am the Cook at Leatherland Lodge, and I also work as a Care Team Leader. I love the work that I do and love the home that I work in. I am a Mealtime champion, Dementia Champion, Falls Champion, and Male Grooming Champion. I love spending time with our residents. I find my job very rewarding when residents are smiling and laughing; nothing is more rewarding.


Carol

Carol

Job Title: Housekeeper

My name is Carol, I am the Housekeeper at Leatherland Lodge. I support the team of domestics to ensure the home is clean, free of infections, and smells nice. I am also the Infection Prevention Control Champion. I have worked at Leatherland Lodge for many years in all different positions and have always enjoyed my job.