The Whitecroft

Stanford Road, Orsett, Grays RM16 3JL
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9.8 57 Reviews
  • The Whitecroft, Grays
The Whitecroft provides skilled elderly and dementia care for up to fifty-six individuals, all of whom benefit from personalised care plans and 24-hour access to dedicated nurses, whilst having their independent lifestyles respected.

Residents enjoy a choice of four communal lounges for relaxing or social entertainment, as well as attractice gardens and rural surroundings that make for a scenic place to spend a retirement.

Staff are particularly sensitive to the needs and possibly complex behavioural patterns of residents who suffer from dementia, using all the information available to ensure as stress-free a day-to-day living as possible.

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Care Provided by The Whitecroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Tayo Adeleke (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (2)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for The Whitecroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Residential Dementia Care £1,200 – £1,350
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,350
  • (these prices are only a guideline, please contact The Whitecroft to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


The Whitecroft Reviews (57)

Total of 57, showing 1-20
9.8

The Whitecroft has a Review Score of 9.8 (9.837) out of 10, based on 28 reviews in the last 2 years. Over all time The Whitecroft has 57 reviews.

Overall Experience

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Date Published

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Review from J L (Son of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited many care homes through work and Whitecroft surpasses them all. The staff work tirelessly and are all so very dedicated to the residents and their wellbeing. The place is spotless and the staff work hard to keep it that way. One of the things Mum really likes at Whitecroft, is the fact
that there is always something going on from making decorations for Halloween or having her nails painted, they even have a hairdresser on-site and take the residents out on day trips. Mum has a lovely room with an en-suite that overlooks the garden where she enjoys watching the birds and squirrels play. Well done Whitecroft you are amazing.

Reply from Tayo Adeleke, Home Manager at The Whitecroft

Thank you for taking time out of your busy schedule to review our home; we truly appreciate your kind words and feedback. It means a lot to us that you took the time to share your experience with us. Kind regards.


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Review from Stacey L (Daughter-in-law of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault this care home. Have always found it to be clean, with no nasty smells. However, the best thing is the staff. They always try their best to give the residents the most comfortable and enjoyable stay ever. All the staff work extremely hard and nothing is too much trouble. They have a small
hair salon too, which is so nice, as it makes you feel better too.

Reply from Tayo Adeleke, Home Manager at The Whitecroft

Thank you for your comment; we strive to provide the best service possible, and it's always great to hear when our efforts are recognised. Your feedback helps us continue to improve and ensure that all family members have a positive experience. Thank you for taking the time to share your thoughts with us.


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Review from Diane L (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to The Whitecroft in June. It was a difficult decision to make having cared for her at home for years but it has without a doubt been the best decision we have made as a family.
Mum is cared for 24 hours a day. Staff show care, consideration and respect at all times. They go out of their
way to meet her needs and the numerous enrichment activities are widening her experiences and provide positive links to her past interests which is so lovely to see.

Reply from Tayo Adeleke, Home Manager at The Whitecroft

Thank you for your comment. We are happy she has settled here at the Whitecroft. We strive to create a welcoming and comfortable environment for all of our residents, and we are glad to hear that she is feeling at home. If there is anything else we can do to make her stay even more enjoyable, please don't hesitate to let us know. Your feedback is greatly appreciated.


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Review from Z H (Granddaughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been living here for a couple of years now. All the staff are so friendly and so helpful. It always looks so clean and food always looks so nice and smells nice too. They provide excellent entertainment for the residents as well, which my grandad enjoys. I like that there is a social
media page so family and friends can see regular updates on what they have been up to. Well done to all the staff and admin team for all your hard work.

Reply from Tayo Adeleke, Home Manager at The Whitecroft

I appreciate your kind comment and will make sure the staff and admin know about it. It means a lot to us to receive positive feedback.


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Review from C H (Son of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dad was admitted he didn't want to go into a home, the lovely staff showed me and my dad around the home, everyone was very friendly. My dad was admitted and absolutely loves it at The Whitecroft. Everyone is very welcoming. My dad is now the resident DJ on a Friday morning playing all the old-school
music to the other residents. Maintenance man made my dad a DJ stand for him to put his stereo on. I can't fault any of the staff. My family feel at ease knowing my dad is cared for.

Reply from Tayo Adeleke, Home Manager at The Whitecroft

It was a pleasure to look after your dad. We're happy to hear you were pleased with the care he received here at The Whitecroft. Thank you for choosing The Whitecroft for your father's care.


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Review from P H (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for well over a year. I find the staff and management lovely, friendly and helpful. When asked for help they are fantastic. The home is clean and very homely. His room is also nice and always clean. Food looks and smells lovely. I like that they have trips out if they want
to go. Also activities, lovley gardens with fish pond. Tables and chairs so my dad can go and relax. I love the entertainment where my dad can have a sing and dance. Family are welcome. It's nice to see him enjoying himself. I cannot fault the home and care for my dad. So glad and grateful he is in The Whitecroft.

Reply from Tayo Adeleke, Home Manager at The Whitecroft

Thanks for the wonderful review. We are so appreciative to hear your kind words for our team and the care they provided. We are so grateful to hear your dad has now settled here at the Whitecroft, thank you for entrusting us with his care.


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Review from Jason W (Son-in-law of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, beautiful surroundings, happy staff. Also does not smell like a home, fantastic fish pond filled with the most beautiful carp. They also do lots of activities with the residents including day trips out to various places. My father-in-law's room is massive including his own bathroom, fireplace,
truly amazing.

Reply from Tayo Adeleke, Home Manager at The Whitecroft

We appreciate your time spent reviewing our service. Thank you for your feedback. Your input is invaluable to us as we strive to continuously improve and provide the best experience possible for our residents. Please do not hesitate to reach out if you have any further comments or suggestions. Thank you once again for choosing our service.


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Review from Karen W (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After experiencing a few other care homes, Whitecroft stands out way above the others. It is always immaculately clean, and the residents are well looked after. They have trips and activities to keep the residents entertained. It is a pleasure to visit my father there and to see him so happy and content.
Well done to the management and staff.

Reply from Tayo Adeleke, Home Manager at The Whitecroft

Thank you for your review. We are pleased your dad is happy here at the Whitecroft, and we are thrilled to hear he is enjoying his time with us. Thank you for choosing Whitecroft for your dad's care.


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Review from David W (Son of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class service from all staff, food and drink is of excellent quality. The cleanliness level is constantly high and the trips are amazing. The activities are brilliant every day and make the days go by. The office and admin staff are so friendly and helpful.
Overall I couldn't be happier with
the service.

Reply from Tayo Adeleke, Home Manager at The Whitecroft

Thank you for the warm words. It was a pleasure to look after your dad. We're glad you were satisfied with the care he received at The Whitecroft. We appreciate your feedback and hope to continue to provide outstanding care for your loved one. Thank you for entrusting us with his care.


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Review from Jane W (Daughter-in-law of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't find any fault with the home it's always clean, the staff are friendly, and the residents are really looked after. I like that they take the residents on trips, and also keep us updated with photos on their socials to let us know what they have been doing.

Reply from Tayo Adeleke, Home Manager at The Whitecroft

Thank you for your lovely comments. We are very happy that your loved one has settled well. We will ensure your lovely comments are passed on to all staff. It is always our priority to provide a comfortable and welcoming environment for all our residents. Your kind words mean a lot to us and serve as motivation to continue delivering exceptional care.


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Review from Stephen H (Son of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not having had any dealings with any care home before I had some reservations as to what they were like and feeling a bit bad and sad that we were having to do this, even though it was for his own safety. When we took Dad to the Whitecroft they were really friendly and very helpful. One of the staff
took him for a walk to show him around, when he came back he was happy to stay. Since then Dad has settled in and is very happy. He particularly enjoys the trips. They have a gentlemen's club where they do quizzes, games and discussions. As dad loves his music and has lots of CDs he is now the resident DJ which gets the residents and staff dancing. The management send out weekly reports of what has been happening and what is coming up and we love seeing the pictures and videos on social media. We as a family could not be happier knowing that Dad is being well cared for. The staff are courteous and friendly when we visit and we always see them engaging with the residents.

Reply from Tayo Adeleke, Home Manager at The Whitecroft

Thank you for your review. We are pleased to hear that your dad has settled here at Whitecroft. We will ensure that we support him in living his real life. Our team is dedicated to providing the best care and services to all our residents, and we are committed to creating a warm and welcoming environment for your dad. If there is anything else we can do to make his stay more comfortable and enjoyable, please do not hesitate to let us know. Thank you for entrusting us with his care.


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Review from S W (Daughter of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We placed our mum who has dementia into Whitecroft for respite to give us a break from taking care of all her needs, unfortunately, we were disappointed with the personal care Mum received! We found Mum hadn't been bathed/showered in days and when asked why, we were told my Mum didn't want them to wash
her and that they have to respect her wishes! They did eventually give her a bath but my mum didn't like them pouring a large jug of water over her head when washing her hair as there wasn't any kind of handheld shower fittings to this dated bathroom! After that l took Mum to her own home to give her a proper bath/shower which defeated the whole reason for us placing Mum into care! I have to say that the care staff who attended to my mum's medication and health care were excellent and we couldn't fault them at all! Just wished we didn't have to take my 93-year-old mum out of this care home after only 18 days of the 4 weeks we had to pay for in advance! There were other issues too!

Reply from Tayo Adeleke, Home Manager at The Whitecroft

We appreciate your review. We sincerely apologise for the experience your mum encountered in having a bath during her stay with us. We consistently urged her to take a bath, but she persistently declined, expressing a preference for washing instead. It is necessary for us to provide your mum with proper treatment, treating her with dignity and respect, while also recognising her autonomy to make decisions.


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Review from G H (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always so grateful that staff try so hard to do the best for the residents. The daily planning seems to be designed to be a combination of fun, continued learning, and sensory activities and works well.
The kitchen team, carers and all other staff, without exception, should be complimented on
their unfailing ability to make residents happy.
My Mum certainly feels comforted by the staff at The Whitecroft.

Reply from Tayo Adeleke, Home Manager at The Whitecroft

Your mum is in good hands with our dedicated team and we will continue to provide the highest quality of care for her. Thank you for trusting us with her well-being. We understand how important it is for you to feel confident in the care your mum is receiving and we want to assure you that we are committed to her comfort and safety. Our team will always go above and beyond to ensure that she is happy and healthy during her time with us. Your trust means everything to us, and we will do everything we can to exceed your expectations in providing the care she deserves. Kind regards.


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Review from A B (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dad has been a resident for the past year. The staff have been very friendly and supportive. Dad enjoys the banter with everyone. Any problems that have arisen have been dealt with care and empathy. All staff should be commended for their hard work and care.

Reply from Tayo Adeleke, Home Manager at The Whitecroft

Thank you for your warm words. We're happy to hear that your dad is settling in well. We will ensure that the staff members are informed of your good words. If there is anything else we can do to make your dad's stay even more comfortable, please don't hesitate to let us know. Our goal is to provide the best care possible for all of our residents, and your feedback is greatly appreciated.


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Review from Pamela S (Sister of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit our sister every week if possible, and the staff are always helpful. We take my sister to the restaurant and show her family photos. We are often offered tea and biscuits. Normally, we stay for about an hour. Then she returns to the lounge and her friends.

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Review from J P (Daughter of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff are angels, they care so much..they are always on hand to help us as well. Always smiling and polite..we are very pleased. Our resident loves the staff, they treat her like family. Her room is spotless. Thank you

Reply from Vivian Laurent, Home Manager at The Whitecroft

Thank you for your lovely comments. It is very nice and encouraging for our staff. We will ensure that your comments are passed on to the staff.
Kind regards.


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Review from L L (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This week I have been supporting the team at the Whitecroft making the home feel Christmassy. I can honestly say spending more time there this week I experienced first-hand the care attention and support the whole team give to the residents there and just wanted to take the time to give the team the
recognition they deserve.


The staff along with their family and friends have all generously donated several Christmas decorations to help achieve the task.


Reply from Vivian Laurent, Home Manager at The Whitecroft

Hello,
Thank you for spending time in the home making it looking Chrismassy for our residents and everyone. We appreciate everything you do for all the residents and the home, and working together with the staff is a good combination to show togetherness and good engagement. We also take the opportunity to thank everyone who has donated Christmas decorations to the home. We really appreciate this. We will pass on your lovely comments to the staff.
Thank you


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Review from R G (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at The Whitecroft. She repeatedly says how well she is being looked after and how lovely the staff are. This is a huge relief as she never wanted to go into a care home. Therefore, the decision to look for residential care when it was obvious she could no longer look after herself
was a difficult one to take. However, the staff were very helpful from the outset. Mum was impressed with her room when she first saw it and loves being surrounded with photos of her children and grandchildren, as well as looking out on the garden.

Reply from Vivian Laurent, Home Manager at The Whitecroft

Thank you for your lovely comments. We are very happy that your mum loves her room and the care she gets every day. We will ensure your comments are shared with all the staff. Thank you.


Kind regards


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Review from T R (Friend of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very glad for the feedback from entertainment etc, that you are doing at the home. My friend seems to be enjoying it and loves Tuesday and Thursday when she goes out. Your residents are always clean and tidy. Thank you all for all your hard work.

Reply from Vivian Laurent, Home Manager at The Whitecroft

Thank you for your lovely comments. We will ensure your comments are passed on to all staff.
Kind regards.


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Review from D L (Daughter-in-law of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with how mum has settled in at the Whitecroft there are so many activities available and although she may not want to get involved with them all, the choice is there. Mum wasn’t drinking enough and loved the fact that whenever we went in at random times there was a drink nearby. Her kidneys
have improved because of this which we are so pleased with. Very clean tidy and such a pleasant home. Mum is happy and so are we! Thank you for all that you do.

Reply from Vivian Laurent, Home Manager at The Whitecroft

Thank you for your lovely comments. We are very pleased that your mum is doing really well and her health has improved since her admission to The Whitecroft. We will ensure to share your lovely comments with the staff. Thank you very much.


Kind regards


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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for The Whitecroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for The Whitecroft is calculated as follows: ( (297 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 331 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Whitecroft is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by The Whitecroft to this inspection report

Good in all areas


Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Tayo

Tayo Adeleke

Job Title: Home Manager

Joined: 2023

My name is Tayo and I am the Home Manager here at The Whitecroft, I would like to extend a warm welcome to you and thank you for considering our Home. All our rooms are spacious and bright. Families are welcome to bring in personal belongings to add to the rooms to give a more homely and familiar atmosphere for the residents during their stay here. Here at The Whitecroft, we strive to provide a secure and pleasant setting for each individual resident, catering to their personal needs which allows for the enhancement of their physical and emotional wellbeing during their stay. We have a wonderful Wellbeing Team who encourage our residents to partake in any activities like Bingo, quizzes, arts and crafts. We also have themed days, days out and entertainers on a regular basis in the home, which families are always welcome to join. Our Chef prepares home-cooked meals, that are both delicious and healthy for all our residents. We offer a high standard of living by appreciating and respecting the specific individual wants and needs of our residents and families. We would be delighted to welcome you to The Whitecroft for a tour soon.


Joanne

Joanne Down

Job Title: Deputy Manager

Joined: 2015

I am the Deputy Manager of The Whitecroft. I lead the team to provide support to the residents, staff, relatives and visitors. I am compassionate, and caring and treat everyone with dignity and care. I am the Dignity, Dementia and falls champion in the home. Please feel free to pop around and see me for a chat anytime I am on shift.


Lesley

Lesley Mc Carthy

Job Title: Head Housekeeper

Joined: 2018

I work as the Head Housekeeper at The Whitecroft. I support the team of housekeepers to ensure the home is clean, free of infections and smells nice. I am also the Infection, Prevention and Control Champion.


Najeeb

Najeeb Nangarath

Job Title: CTL and Care Plan Champion

Joined: 2019

I work as a CTL at The Whitecroft. I support the carers to provide the best care to our residents. I am also a Care Plan Champion to ensure our care plans are written in a person-centred care way.


Sneha

Sneha Sebastian

Job Title: CTL, Nutrition and Hydration Champion

Joined: 2018

I am the Nutrition and Hydration champion at The Whitecroft. My role is to ensure the residents have nutritious meals everyday. I am involved in doing mealtime audits and ensuring the residents have a good experience at meal times.


Frequently Asked Questions about The Whitecroft

What types of Care is The Whitecroft registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Whitecroft provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does The Whitecroft have?

There are 50 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at The Whitecroft?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café & Television point in own room are some of the Facilities & Services.

How far is The Whitecroft to the centre of Grays?

2.4 mile(s) as the crow flies, distance by road may be significantly further.